UAA/APU CONSORTIUM LIBRARY 2008 LIBQUAL RESULTS
Dec 27, 2015
UAA/APU CONSORTIUM LIBRARY2008 LIBQUAL RESULTS
Number of Respondents
UAA APU
Undergraduate
1,388
Graduate 267
Faculty 233
Library Staff 33
Staff 157
Total 2,078
Undergraduate
100
Graduate 29
Faculty 27
Library Staff 1
Staff 14
Total 171
APU Respondents by Discipline
Highest return rates were from: Environmental Studies Marine Biology Liberal Studies Education Outdoor Studies
UAA Respondents by Discipline
Highest return rates were from: Health Sciences/Nursing Social Sciences/Psychology Business and Economics Education
Library Use Summary
APU Library Use
UAA Library Use
Questions
21 Core Questions covering 3 dimensions Affect of Service Library as Place Information Control
5 Local Questions per Institution 3 General Satisfaction Questions 5 Information Literacy Outcomes
Questions
APU Radar Charts Core Questions
APU Radar Charts Core Questions
APU Local Questions
Question Text Superior Inadequate
Using the library for research Graduate Students
Librarians teaching me how to effectively use the electronically available databases, journals, and books
Faculty
Convenient service hours
Librarians providing help that both assists in finding the information needed now, and improves skills useful in future information searches
The library collection provides information resources reflecting diverse points of view
Faculty
UAA Radar Charts Core Questions
UAA Radar Charts Core Questions
APU Radar Charts Core Questions
UAA Local Questions
Question Text Superior Inadequate
Ease of use of electronic resources Library Staff
Teaching me how to locate, evaluate, and use information
Convenient service hours
A secure and safe place Library Staff
Timely delivery of the articles and documents that I need
Library Staff
Overall Results for Core Questions
Areas of Superior Service and Inadequate Service
ID Statement User Group
LP1 Library space that inspires study and learning AF
LP2 Quiet space for individual activities AF, AS
LP3 A comfortable and inviting location AG
LP5 Community space for group learning and group study
AS, LS
AS6 Employees who deal with users in a caring fashion AF
ID Statement User Group
IC2 A library website enabling me to locate information on my own
AG
IC3 Printed material I need for my work AF
IC4 Electronic information resources I need AG
IC7 Making information accessible for independent use AF
IC8 Print and/or electronic journal collections I require for my work
AG, AF, UG, UF,
AS3 Employees who are consistently courteous LS
Areas of Superiority
Areas of Inadequacy
General Satisfaction Questions
Satisfaction Question APU Mean Score
UAA Mean Score
In general, I am satisfied with the way I am treated at the library.
7.39 (SD 1.81) 7.63 (SD 1.46)
In general, I am satisfied with library support for my learning, research, and/or teaching needs.
7.15 (SD 1.72) 7.30 (SD 1.58)
How would you rate the overall quality of the service provided by the library?
7.34 (SD 1.48) 7.49 (SD 1.29)
Information Literacy Outcomes
Questions Information Literacy Outcomes Questions APU Mean
ScoreUAA Mean Score
The library helps me stay abreast of developments in my field(s) of interest.
6.15 (SD 1.72) 6.36 (SD 1.79)
The library aids my advancement in my academic discipline or work.
6.75 (SD 1.75) 6.99 (SD 1.64)
The library enables me to be more efficient in my academic pursuits or work.
6.99 (SD 1.70) 7.10 (SD 1.63)
The library helps me distinguish between trustworthy and untrustworthy information.
6.51 (SD 1.95) 6.53 (SD 1.83)
The library provides me with the information skills I need in my work or study.
6.63 (SD 1.82) 6.75 (SD 1.75)
Comment Coding
Affect of Service Information Control Library as Place Other Rating
S1 Circulation C1 Book collections P1 Atmosphere O1 General N Negative
S2 ILLC2 E-journals, databases collections P2 Building/Facilities O2 Other P Positive
S3 Library hours C3 Access to physical collections P3 Facilitates quiet study S Suggestion
S4 Staff Behavior C4 Access to online collections P4 Safety Q Quotable
S5 Reference services P5 Security
S6 Classroom teaching P6 Study space
S7 Online Catalog P7 Ease of Use – layout and signage
S8 Computer equipment P8 Parking
S9 Non-computer Equipment P9 Other Place/Env related
S10 Policies
S11 Website
S12 Other service
Top Comment Categories
General
Parking
Staff Behavior
Ease of Use – Layout and Signage
Atmosphere
ILL
UAAAPU
General
Staff Behavior
Buildings/Facilities
Library Hours
Book Collections
Study Space
Comment Text
Representative Comments for both institutions are available on pages 15-17 of the LibQUAL 2008 Preliminary Results Summary.
Comment spreadsheets for both institutions are available on the library’s website under – About the Library.
Thank You
Special thanks to the following people for assisting with LibQUAL 2008 Carl Hild Marilyn Barry Page Brannon Electra Enslow Asia Bauzon Kristi Powell Carol Douthit Arlene Schmuland Steve Rollins The Library Advisory Committee
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