U NIFORMED S ERVICE P ROTOCOL FOR PHS O FFICERS ASIAN PACIFIC AMERICAN OFFICERS COMMITTEE Videoconference June 20, 2007 SLIDE 1.

UUNIFORMEDNIFORMED S SERVICEERVICE PPROTOCOLROTOCOL

FORFOR PHSPHS O OFFICERSFFICERS



ASIAN PACIFIC AMERICANASIAN PACIFIC AMERICAN

OFFICERS COMMITTEEOFFICERS COMMITTEE

VideoconferenceVideoconference

June 20, 2007June 20, 2007

SLIDE 1

CCOMMISSIONEDOMMISSIONED C CORPSORPSU.S. PUBLIC HEALTH SERVICEU.S. PUBLIC HEALTH SERVICE

CCOMMISSIONEDOMMISSIONED C CORPSORPSU.S. PUBLIC HEALTH SERVICEU.S. PUBLIC HEALTH SERVICE


FORFOR PHS O PHS OFFICERSFFICERS

CAPT James E. Knoben CAPT James E. Knoben (Ret.)(Ret.)

CDR Alice KnobenCDR Alice Knoben

MARCH, 2007MARCH, 2007SLIDE 2

U.S. PU.S. PUBLICUBLIC H HEALTHEALTH SSERVICEERVICE

U.S. PU.S. PUBLICUBLIC H HEALTHEALTH SSERVICEERVICE

WWORLDORLD C CLASSLASS

National National AssetAsset

Renowned Renowned HeritageHeritage

ServiceService TraditionTradition

Professional Professional ExcellenceExcellence

IntegrityIntegrity--ResponsibleResponsible

Vital Vital MissionMission

Public Public Health Health

LeadershipLeadership

Global Global ImpactImpact

Protecting, Promoting, and Advancing Public Protecting, Promoting, and Advancing Public HealthHealth

CC

OO

RR

PP

SS

VV

AA

LL

UU

EE

SS

SLIDE 3




FORFOR PHSPHS O OFFICERSFFICERSDoes knowledge of military protocol

and service etiquette have importance for Commissioned

Officers?

You are an officer of the USPHSYou are an official

representative of the USPHSYour actions directly reflect

upon theU.S. Public Health ServiceInteroperability with other

uniformed personnel and health diplomacy requires such

knowledge

YESYES!!!!

SLIDE 4




FORFOR PHSPHS O OFFICERSFFICERSWHAT DO YOU THINK?

The perception of your “upbringing,” professional competence, and the

organization you represent is influenced by your behavior, comportment, dress—i.e., your knowledge and observance of

protocoland service standards

Never go to a doctor whose office plants have died

Erma BombeckYour airplane tray table is stained and dirty—what does that suggest about the plane’s

mechanical condition?

SLIDE 5




FORFOR PHSPHS O OFFICERSFFICERSMODULESMODULES

I.I. SSERVICEERVICE H HERITAGEERITAGE

II.II. OOFFICERSHIPFFICERSHIP B BASICSASICS & &

MMILITARYILITARY P PROTOCOLROTOCOL

III.III. SSPECIALPECIAL D DUTYUTY

IV.IV. CCOMMUNICATIONSOMMUNICATIONS

V.V. CCEREMONIALEREMONIAL/S/SOCIALOCIALSLIDE 6

PPROTOCOLROTOCOL && T TRADITIONRADITIONPPROTOCOLROTOCOL && T TRADITIONRADITION

Uniformed services place great emphasis on the observance of protocol and tradition

Protocol includes military courtesies and customs that show respect for others; courtesies and customs foster good human relationships

Courtesy – considerate behavior Custom – an act or ceremony consistently

followed by service members

Tradition represents accumulated experiences of the services and its members, passed forward

SLIDE 7

CCOURTESIESOURTESIES/C/CUSTOMSUSTOMSCCOURTESIESOURTESIES/C/CUSTOMSUSTOMS

Navy and PHS

Examples

Courtesies, HonorsNational Colors

Position of HonorQuarterdeck Honors

Salutes Sounding of Bells, Taps

Ceremonies & Social Customs Awards, Promotion, Retirement, Funeral

Change of Command/CPODining-Out

Official Dinners and Receptions

SLIDE 8

HHERITAGEERITAGEHHERITAGEERITAGE

Uniformed Service heritage has many facets:

Experiences relating to the institution or environment in which it operates

Historical Record of the institution in carrying out its mission

Individual or Group Feats of noteworthy heroism and accomplishment

Heritage includes protocol and traditionthat impart esprit de corps

and pride in being a memberof the uniformed service

SLIDE 9


Protocol and Tradition

Enrich an officer’s professional career

Heritage

A foundation and an inspiration

for present-day service members

to meet challenges with resolve

SLIDE 10


17981798Passage of the Act for the Relief ofSick and Disabled Seamen, whichset up the marine hospital systemthat evolved into the PHS

18891889Passage of the Act to RegulateAppointments in the Marine HospitalService of the United States, whichformalized the Commissioned Corps

Important Historical DatesImportant Historical Dates

SLIDE 11











OOFFICERSHIPFFICERSHIPOOFFICERSHIPFFICERSHIP

A blend of leadership, managementand professionalism,

with an expectation that officers:

Use professional judgment

Possess moral fiber and values

Understand the relationship of

the Corps and its role in service

to societySLIDE 13

OOFFICERSHIPFFICERSHIPOOFFICERSHIPFFICERSHIP

Characteristics of PHS officershipinclude the following:

Competence as a

Technical Expert and Professional Officer

Knowledge, skills, and expertise as a

Public Health ProfessionalPractice of

Core ValuesLEADERSHIP, SERVICE, INTEGRITY, EXCELLENCE

Commitment to a

Common MissionAbility as a

Leader and ManagerSLIDE 14

MMILITARYILITARY P PROTOCOLROTOCOLMMILITARYILITARY P PROTOCOLROTOCOL

I.I. TTITLES OF ITLES OF RRANKANK/P/POSITIONOSITION

II.II. CCOMING TOOMING TO A ATTENTIONTTENTION

III.III. FFLAG LAG EETTIQUETTETTIQUETTE

IV.IV. MMILITARY ILITARY FFUNERALUNERAL

V.V. PPOSITION OF OSITION OF HHONORONOR

VI.VI. SSALUTINGALUTING

SLIDE 15


TITLES OF RANKTITLES OF RANK

SLIDE 16



SLIDE 17



Rank always precedes an officer’s surnameRank always precedes an officer’s surname

U.S. COAST GUARD, NAVY, NOAA, PHS

In conversation and greetings:

Coast Guard, Navy officers below commander may be addressed as “Mr./Ms. (surname)”

All commanders (LCDR, CDR) are addressed “Commander”

All admirals (Rear, Vice, Admiral, Fleet) are addressed “Admiral”SLIDE

18



Rank always precedes an officer’s surnameRank always precedes an officer’s surname

U.S. AIR FORCE, ARMY, MARINE CORPS

In conversation and greetings:

All lieutenants (First, Second) are addressed “Lieutenant”

All colonels (Lt. Col., Col.) are addressed “Colonel”

All generals (Brig., Maj., Lt., General) are addressed “General”SLIDE

19


TITLES OF POSITIONTITLES OF POSITION

“Sir”/“Ma’am” are proper forms of address for a senior officer

The officer who commands a ship is addressed “Captain” regardless of rank

The commander of an Army, Air Force, or Marine Corps unit may be referred to as “the Commander” or “the Commanding Officer”

Other important positional titles may be used in place of rank; for example, Surgeon General (surname)

Descriptive position titles may be used in place of rank; for example, dentists and physicians may be addressed “Doctor” and clergy as “Chaplain,” regardless of rank

SLIDE 20


COMING TO ATTENTIONCOMING TO ATTENTION

• When called to attention by the officer in charge

• When rendering a salute Do not stop and come to attention when approaching, or being approached by, other uniformed personnel

• When the National Anthem is played indoors Note that uniformed personnel do not salute

• When the Pledge of Allegiance is recited indoors Note that uniformed personnel do not salute do not recite the Pledge do not place the right hand over their heart

• When an officer of superior rank enters a room and the command “Attention” or “Attention on Deck” is given

SLIDE 21


FLAG ETIQUETTEFLAG ETIQUETTEThe terms flag, color, standard, or ensignThe terms flag, color, standard, or ensignmay be used to designate the national flagmay be used to designate the national flag

Raising and Lowering the Flag

Morning Colors and Evening Colors (Navy)

Reveille and Retreat (Army, Air Force)

- daily ceremony - flag is displayed only between sunrise and sunset, unless illuminated - flag is raised briskly and lowered ceremoniously - uniformed personnel come to attention and hold a salute until the last note of music or bugle call, or flag is removed from halyard, whichever is longer

SLIDE 22


FLAG ETIQUETTEFLAG ETIQUETTE

Displaying the U.S. Flag - Indoors

With other flags, the U.S. flag is placed in the position of honor: the flag’s own right (observer’s left)

- all other flags arranged to the left in decreasing order of precedence (organizational, then admiral)

- no other flag is displayed above the U.S. flag

- for receptions and dinners, a flag line is used

- for a podium, U.S. flag to right of the staging area, other flags to left of the speaker

SLIDE 23



Displaying the U.S. Flag - Indoors

With other flags, the U.S. flag is placed in the position of honor: the flag’s own right (observer’s left)

- among several flags on staffs, U.S. flag is centered and staff placed vertically at the highest point

- when displayed flat against a wall (indoor or outdoor) the flag’s union (stars) is positioned at the top and to the flag’s own right

SLIDE 24



Displaying the U.S. Flag - Outdoors

With other flags, the U.S. flag is placed in the position of honor: the flag’s own right (observer’s left) - no other flag may be larger in size, nor displayed higher than the U.S. flag - U.S. flag is first to be raised and last to be lowered - when flown on the same pole, U.S. flag is positioned at the top - when flown with flags of other nations, each flag is same size, displayed on a separate pole of the same height, and all are raised and lowered simultaneously - when displayed on a car, U.S. flag is affixed to the front right

SLIDE 25



The U.S. Flag in Mourning

Only the President or a state governor can order the U.S. flag be lowered to half-staff (half-mast in Navy) - the flag is first hoisted to peak for an instant, then lowered to one-half the distance between top and bottom of staff - the flag is again raised to peak, before being lowered for the day - on Memorial Day, the flag is displayed at half-staff until noon, at which time it is raised to full staff

When used to cover a casket - union is positioned at the head, over left shoulder - flag should not touch ground - flag is not lowered into the graveSLIDE

26



Folding the U.S. Flag

Step 1. Two persons hold flag parallel to the ground, waist-high, and fold the lower striped half of flag over the blue field of stars

Step 2. Fold flag again lengthwise —begin with the folded edge and bring it up to meet the open edges, with the blue field on the outside

SLIDE 27



Folding the U.S. Flag

Step 3. Start a triangular fold by bringing the striped corner of folded edge to meet the open edge of the flag; then, turn the outer point inward, parallel with the open edge, to form a second triangle; the triangular folding is continued until only the blue field is visible

Step 4. Fold down the square into a triangle and tuck inside the folds

SLIDE 28


MILITARY FUNERALMILITARY FUNERAL

Elements of the Ceremony

• Officer-in-charge • Uniformed body bearers (casket team) • Honorary pallbearers (up to eight) • Firing detail and bugler • Ceremonial folding and presentation of U.S. flag

Sequence of Events

- Immediate family, relatives and friends of deceased are seated on the right side (facing front), before the casket is carried into the chapel - Honorary pallbearers form two facing ranks in front of chapel before hearse arrives - Upon arrival, the honorary pallbearers salute when body bearers carry casket, foot end first, into the chapelSLIDE

29



SLIDE 30



Sequence of Events

- After the chapel service, the reverse order is followed - At grave site, the casket is placed over grave and the casket team holds flag, stretched out and level, waist high, over casket throughout the service - After committal service is ready by chaplain, the OIC presents arms to initiate three rifle volleys; then, bugler sounds Taps - Casket team folds flag; lead bearer passes flag to OIC, salutes, and team departs - OIC or chaplain presents flag to the family: “On behalf of a grateful Nation and a proud Public Health Service, I present this flag to you in recognition of your (relationship)’s years of honorable and faithful service to his/her Country” The presenter then steps back one pace and salutes

SLIDE 31



Military Salutes

All uniformed personnel attending in their individual capacity render the hand salute, as follows

- when the caisson or hearse arrives at the cemetery

- whenever the casket is moved

- while the casket is lowered into the grave

- during the firing volley

- during the sounding of Taps

Casket team members do not salute, except as noted, duringthe ceremony

SLIDE 32


POSITION OF HONORPOSITION OF HONOR

ALWAYS TO THE RIGHT

• Automobile – Right Rear Seat - Junior officer enters right rear door first, slides to left side, and is last to disembark - Safety permitting, junior officer opens and closes right rear door for senior, then enters left rear door - If three officers in rear seat, junior sits in middle or moves to front passenger seat

• Chair - Right of the chairperson, host, or center podium - Most desirable seats in all settings

• Walking - Right sideSLIDE 33


SALUTINGSALUTING

A gesture of greeting and respect among service A gesture of greeting and respect among service personnel,personnel,

the salute is rendered tothe salute is rendered to

all commissioned and warrant officers,

the President of the U.S.,

senior government officials of the U.S.,

a Medal of Honor recipient,

and officers of friendly foreign countries

SLIDE 34


SALUTINGSALUTING

• Forms of Salute - Hand salute - Rifle salute (under arms) - Saber/sword salute - Cannon salute

• Basics - Salute is initiated by enlisted or junior officer and held until after return salute by senior officer - Head and eyes are turned to person being saluted or to the colors - If standing, junior salutes from position of attention - If walking, initiate salute in sufficient time to allow response by senior officer (between 6-30 paces) - Courtesy to accompany salute with a verbal greetingSLIDE 35


SALUTINGSALUTING

• How to Salute - Raise right hand smartly - Join and extend fingers - Palm down and slightly turned toward face - Tip of forefinger/middle finger touches right front corner of headdress - If a nonbilled cap, touch forehead to right of eye - Upper arm horizontal - Elbow slightly forward - Forearm at an angle - Hand and wrist straight - Hand is dropped smartly to position of attention

Incorrect

Correct

SLIDE 36


SALUTINGSALUTING

• When to Salute Only when covered, outdoors - When approaching a senior officer in uniform - When saluted by junior officers or enlisted personnel - When given a rifle salute (e.g., military installation) - When passing a senior officer walking in the same direction (“By your leave, sir/ma’am”) - During “Honors” (morning and evening colors), and playing of National Anthem, the bugle call “To the Colors,” “Hail to the Chief,” foreign national anthem - During recitation of Pledge of Allegiance - To national color, holding salute 6 paces before and after it passes, or before and after passing it - When flag rank officers in official vehicles pass by - On ceremonial occasions (e.g., command change)

SLIDE 37


SALUTINGSALUTING

• When to Salute – Ships - When boarding, stop at top of gangway, turn toward stern and salute national ensign - After saluting national ensign, face and salute the officer of the deck (“Sir/ma’am, I request permission to come aboard”) - When disembarking, reverse order (OOD, ensign)

• When Not to Salute - When uncovered (without headgear) - When officers of equal rank approach each other (optional salute) - When impractical (e.g., carrying items in both hands) - When in public places (e.g., sporting events) and on public conveyances, where inappropriate - When either subordinate or senior is in civilian attire

SLIDE 38











SSPECIALPECIAL D DUTYUTYSSPECIALPECIAL D DUTYUTY

I.I. EESCORTSCORT O OFFICERFFICER

II.II. HHONORONOR C CADREADRE

III.III. MMENTORENTOR

IV.IV. MMUSICUSIC E ENSEMBLENSEMBLE

V.V. RRECRUITERECRUITER

SLIDE 40

EESCORTSCORT O OFFICERFFICEREESCORTSCORT O OFFICERFFICER

I.I. DDEFINITIONSEFINITIONS

II.II. AAIGUILLETTEIGUILLETTE

IIII.II. PPERSONALERSONAL Q QUALITIESUALITIES

IV.IV. BBASICSASICS

V.V. AADVANCEDVANCE W WORKORK

VI.VI. AARRIVALRRIVAL OFOF P PRINCIPALRINCIPAL

VII.VII. PPROTOCOLROTOCOL

VIII.VIII. PPOINTOINT OFOF C CONTACTONTACTSLIDE 41


DEFINITIONSDEFINITIONS

• Aide-de-Camp

(French: camp assistant) An officer who is a fulltime confidential assistant to an officer of flag rank

• Escort Officer

An officer who is temporarily assigned to a flag officer or dignitary (“the principal” or “distinguished visitor”)

• Protocol Officer A person, officer or civilian, who provides fulltime management and support service to a command officer or high ranking government official; this person represents the officer/official and command, and is not a personal assistant

SLIDE 42


AIGUILLETTEAIGUILLETTE

Escort officers may wear an aiguillette only while serving in an official capacity as an aide to flag officer

The number of loops corres- pond to the principal’s rank:

Aide to Admiral………..4 loops Aide to Vice Admiral….3 loops Aide to Rear Admiral....2 loops

There are two types:

Service Aiguillette Dress Aiguillette – for official ceremonies, social events

SLIDE 43


PERSONAL QUALITIESPERSONAL QUALITIES

• Knowledgeable Familiar with uniformed service courtesies, customs, protocol, and social etiquette

• Self-Reliant Must be resourceful, and able to organize, prioritize, and carry out a myriad of tasks competently and with good judgment

• Interpersonal Abilities Should have good verbal and written communication skills, and be adept at dealing appropriately and with integrity with people at all levels

• Military Bearing Must have exemplary military appearance and bearingSLIDE

44


BASICSBASICS

• Always be thoroughly prepared before meeting the principal

• Always be well groomed, wear a well-fitted, clean and pressed uniform

• Always be on time and earlier if possible

• Always practice military courtesy, adhere to official protocol, and maintain a formal military bearing while in public view

• Always remember that you must subordinate your desires to the needs of the principal

SLIDE 45


ADVANCE WORKADVANCE WORK

• Upon notification, obtain the principal’s itinerary and travel information well in advance

• Confirm reservations-flight, car, hotel, restaurant

• Review the schedule of events and locations with the Point of Contact and/or local event coordinator

- Visit event location and identify parking area - Determine entrance and exit - Know where proceedings will be staged - Learn who will be the official greeters - Determine seating arrangement - Ensure schedule allows for meet and greet, photo ops, coffee breaks, meals, rest periods, transport - Confirm dress required for all scheduled activities

SLIDE 46


ARRIVAL OF PRINCIPALARRIVAL OF PRINCIPAL

• A full sized vehicle should be used

• Check with terminal security to position car nearby

• Be waiting at the arrival gate at least 15 minutes early

• Greet and introduce yourself to the principal “Good morning (afternoon, evening) Admiral Williams. I am (rank, first and last name) and I will be your escort officer during your visit.” - Assist with luggage - Open and close the car’s right rear door for principal; if not driving, enter right rear first (safety permitting, enter left rear door) - Give a brief description of the day’s itinerary, and provide a folder with itinerary, names, contact info.

SLIDE 47


PROTOCOLPROTOCOL

• Always address principal with rank/title

• When walking, stay to left and ½ pace behind principal

• Carry any materials needed by principal

• Position yourself at a distance from principal, but near enough to support the principal when needed

• Be prepared to move people along so no one monopolizes principal’s time

• Be prepared to call “Attention on Deck” when proper

• Observe military protocol

- Junior officer allows senior to initiate handshake - Junior officer rides/sits/stands/walks on senior’s left

SLIDE 48











CCOMMUNICATIONSOMMUNICATIONSCCOMMUNICATIONSOMMUNICATIONS

I.I. BBUSINESSUSINESS C CARDSARDS

II.II. CCALLSALLS ANDAND C CARDSARDS

III.III. CCORRESPONDENCEORRESPONDENCE

IV.IV. TTELECOMMUNICATIONSELECOMMUNICATIONS

SLIDE 50

BBUSINESSUSINESS C CARDSARDSBBUSINESSUSINESS C CARDSARDS

PHS Officers should consider a Business Card

• Purpose - To provide professional and uniformed service identification and contact information - As a cover attachment to official documents

• Specifications - Standard size of 3½ by 2 inches - Conservative by design

• Format - Upper Corner(s): Institutional and/or PHS logo - First Line, Centered: Officer’s name and academic degree, or Rank and name (no trailing credentials) - Note that honorifics (Dr., Mr., Ms.) are not used on business cards, in contrast to social cards

SLIDE 51

BBUSINESSUSINESS C CARDSARDSBBUSINESSUSINESS C CARDSARDS

FDA Logo

Name and Credential Rank Position Title

Contact Information

Meredith E. Ford, Ph.D.Captain, U.S. Public Health Service

Director, Division of Drug Information

Tel: (301) 555-1000 FOOD AND DRUG ADMINISTRATION Fax: (301) 555-2000 5600 FISHERS LANE, ROOM 10-30 [email protected] ROCKVILLE, MD 20857

UNITED STATESPUBLIC HEALTH SERVICE

DEPT. OF HEALTH & HUMAN SERVICESDEPT. OF HEALTH & HUMAN SERVICES

RADM PAUL TEMPLETONChief, International Operations

Room 815H (202) 555-1000, Office 200 Independence Avenue, SW (202) 555-5000, 24-Hour Washington, DC 20201 (202) 555-2000, Facsimile

HHS and PHS Logos

Rank and Name Position Title

Contact Information

SLIDE 52

U NIFORMED S ERVICE P ROTOCOL FOR PHS O FFICERS ASIAN PACIFIC AMERICAN OFFICERS COMMITTEE Videoconference June 20, 2007 SLIDE 1.

Documents

uniformed service slide

receptions slide

resolve slide

c eremonial s ocial

s ervice h eritage

h eritage protocol

service members tradition

tradition protocol