Copyright © Open Text Corporation. All rights reserved. «SAP ERP OpenText ECM: .» 8 2014
Copyright © Open Text Corporation. All rights reserved.
«SAP ERP OpenText ECM:
.»
8 2014
OpenText ,
, ,
3
Global Footprint
,,
4
8,500
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,,
$1b+100+ . #1 ECM~8,500$1b2031114
(NASDAQ: OTEX, TSX: OTC.TO)
10 of the top 10
10 of the top 10
7 of the top 10
29 of the top 50
8 of the top 10
14 of the top 20
7 of the top 10
9 of the top 10
Autonomy5% Hyland
4% Oracle5%
Microsoft6%
EMC12%
OpenText18%
IBM18%
32%
Market Share Analysis: Gartner ECM market share data, published in March 2013
Slide 9SAP ArchiveLink co-development, IXOS-ARCHIVE for SAP R/3
SAP ITS co-development (Internet Transaction Server)
SAP CRM co-development
OpenTextacquires IXOS
First ISV “Powered by SAP NetWeaver”
Co-development of DoD 5015.2certified Records Management
Co-innovation CMIS interface
SAP and OpenText – 20 Years of Partnership
1992
1997
2000
2003
2007
2008
2009
2010
20122014
OpenText SAP – «SAP Solution Extension»
- OpenText EIM
»
&
«Compliance»
«Compliance»
"
ECM
Workflow
…
Enterprise ContentManagement «ECM»
+«Workspaces»
«SAP processes»«ECM»
, , «SAP»
SAPSAP ECM
“in-sync”
ECM
BusinessSuite
SAP
ECM «PM»ECM ECM ECM
ECM ECM CRMECM for …
=
OpenText EIM
Enterprise Content Management
Content Management
Records Management
Email Management
Learning Management
Archiving
Business Process Management
Business Process Management
Dynamic Case Management
High Volume Imaging
Business Planning and Modeling
Process Centric Applications
Customer Experience Management
Web Content Management
Media Management
Social Communities
Customer Communications
Portals
Mobile Web
Information Exchange
Fax and Document Distribution
Cloud-Based File Sharing
Capture and Recognition
Managed File Transfer
Data Integration
Discovery
Search
eDiscovery
Content Analytics
Semantic Navigation
Auto-Classification
19
Single point of access to SAP and non-SAP data and documentsProvides access to data and documents from any SAP moduleIntegrates all content associated with a transaction(email, office documents, paper documents etc.)Spans multiple SAP modules and systemsUser interface in either SAPGUI or SAP NetWeaver Portal
Organizes and manages all content in virtual foldersProvides an easy, low cost way to archive documents (SAP Archiving by OpenText included)
SAP Document Access by OpenText
Innovative, Proven Solutionsthat Help the Business and IT
SAP Data ArchivingSecurely archives SAP ADK archiving filesLeverages storage lifecycle management for lower costs
Document Archiving and ImagingLinks documents with SAP transactionsArchives print lists and outbound documentsArchives paper, faxes, desktop documents and emailSupports bulk-import and high volume scanningProvides viewing with notes and annotation capability
SAP Archiving by OpenText
ResultIncrease efficiencyLower TCO for ITBe compliant andreduce risk
Value Scenarios for Business and ITReduce TCO for IT landscape Increase process efficiency
Decommission legacysystems
Securely store legacy data
Provide easy access tolegacy data in SAP
Archive businessdocuments long term intamperproof form
Integrate businessdocuments with SAPtransactions
Securely store SAPdata archiving files
Enforce retention forSAP NetWeaver ILM
Leverage storage lifecyclefor lower costs
Easy access to SAPdata and documents inbusiness process views
360 degree views oncustomers, vendors,employees
SAP Document Access by OpenTextLook and Feel in SAPGUI
Information onthe business
object
Integration ofpaper flow
Integration ofemails
Integrationof SAP printout
Call SAPtransaction
Displayoriginal
document
Integration ofdesktop docs
Business Value of Combining SAP & ECMImproves operational efficiency &productivity
- Fast invoice processing for takingadvantage of cash discounts
- Immediate answers to any customerrequests avoid operational overhead
- Accelerated order processes ensurecompetitiveness
- ROI typically less than 1 year
Saves costs in IT Consolidation & ITMaintenance
- Legacy decommissioning streamlines IT- Data archiving increases availability and
performance while reducing resourceconsumption
Ensures compliance & protects fromrisks
- Disaster protection of content- Archiving in durable and inalterable form
Typical Business Document ScenarioHorizontal Solutions
Accounts PayableReduce costs per transactionSupport shared service centre approach
Accounts ReceivableSpeed up payment collectionIncrease profitability by reducing day sales outstanding and baddebts write-offs
Customer ServicesAccess all customer related documentation swiftly and accuratelyProvide view of all customer interactions to increase revenue andimprove relationships
Order ProcessingFaster processing of incoming orders for competitive advantage
Your Business Document Scenario …
Scenario Example forCustomer Folder for Call Center
Customer information spread across various systems
Full view of customer file (incoming and outgoingcorrespondence, content from ERP and CRM, …)
Multiple calls to resolve a customer inquiry
Enhance customer services levels
High turnover rate in call center, high training costs
Business Challenge
Customer Benefit with ECM for SAP
SolutionCustomer Folder for Call Center
ECM for SAPOpenText Document Access
Critical Success Factors:
Complete information on customerTight integration in SAP ERP andintegration in SAP CRMSimple & intuitive user interface
Time5%Increase Call Center Efficiency 0 50%
Cost5%Reduce Training Costs 0 50%35%
0
Revenue5%Increase Customer Retention 0 50%3%
Intangible5%Improve Customer Relation 50%10%
Intangible5%Consistent Customer Experience 50%40%
30%
0
0
Handling ofMeasurement Data
CustomerServiceInvoicing & Billing Customer
Financial Mgmt
OpenText Document Access Customer Folder -Supporting Call Center Agents
Customer Folder View for Call CenterEntry points
Via CustomerVia ContractVia Invoice
Single point of access to all data anddocuments related to the customer
Campaign lettersComplete contract historyComplete order & service historyAll customer communication
Integrated with SAP ERP & SAP CRMCombines content from ERP & CRMIntegrated in SAP CRM CIC web UIIn SAPGUI for SAP ERP
CustomerService Agent
OpenText Document Access Customer Folder -Integration into SAP ERP with SAP GUI Display
Benefits: SAP Document Access by OpenText
Improved operations and process efficiencyVirtual folders and use of SAP NetWeaver infrastructure reduce cost ofoperations and simplify management of unstructured contentSolution runs in SAP, eliminates training and user adoption issuesImproved access to customer information, orders, support call center, andCRM operationsLower cost per transaction since all data are in one place
Lower cost of ownershipUses SAP Security and Authorization systems - avoids redundant systemsMassive scalability with high availability and full disaster recovery forenterprisescale operationsUnicode and localization capabilities support regionally distributed,enterprise-wide systemsLeverage in-house SAP technical skill set
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+7 916 087 21 88
www.opentext.com
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30
Analyst Ratings: ECM
31
Analyst Ratings: WEM
32
Analyst Ratings: BPM
33