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CAMPUSTECHNOLOGY

Getting Started with

all 2009 - Spring 2010 Edition For New Students, Faculty, and Sta

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Set and remember your IdentiKey password, page 6 You most likely set your IdentiKey password to register for classes and log into CUConnect.

An IdentiKey consists of your CU login name and a unique password.

Your IdentiKey unlocks many IT services at CU-Boulder, such as CUConnect, CULink e-mail, CULearn, and UCB

wireless access, just to name a few.

Learn more about IdentiKey, including how to reset your password at www.colorado.edu/its/quickstart/students

/identikey.html.

Acquire the hardware, software, and technology tools you need, page 5 The ITS Quick Start program created a recommended shopping list of everything you might need to be

technologically connected at CU-Boulder.

Check out the shopping list at www.colorado.edu/its/quickstart/students/shoppinglist.html.

Connect to UCB Wireless and Housings ResNet, beginning on page 7 UCB Wireless is available all over campus and in most residence halls.

Wired high-speed Internet access is also available through a Housing and Dining Services ResNet wired

connection in each residence hall room and university apartment (family housing and Bear Creek).

Learn how to register your computer, gaming system, or mobile device on the network at www.colorado.edu/its

/quickstart/students/connect.html.

Log in and familiarize yourself with CUConnect, page 11 CUConnect, https://cuconnect.colroado.edu, offers a single, secure entry point for most CU-Boulder online ser-

vices and information. Log in with your IdentiKey, page 6. CUConnect is how you access CULink e-mail and calendaring, CULearn online courses, and much more.

Learn about IT security and download CUantivirus, back cover ITS offers no-cost antivirus software called CUantivirus for all students at www.colorado.edu/its/security/antivirus.

Learn more about IT security at www.colorado.edu/its/quickstart/security.html.

Learn about local telephone service in the residence halls and university apartments,page 12 Students are encouraged to bring a cell phone to campus. Basic landline phone service is not included in room and

board for residence halls; however, a landline connection can be activated in your room for a non-refundable fee.

Local telephone service is provided in family housing and Bear Creek, provided that you bring your own telephone. Learn more at www.colorado.edu/its/quickstart/students/phones.html.

Learn about no-cost IT training opportunities for students, page 13 ITS provides a variety of no-cost IT training opportunities for students in lots of different formats.

For more information, including dates and times, go to www.colorado.edu/its/quickstart/students/training.html.

Learn about how to get the help you need, page 15 The IT Service Center is your one-start support resource for getting help with IT on campus.

See hours and location on page 15.

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STUDENT CHECKLIST

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Table of ContentsGeneral Information

P A G E S 4 5

IdentiKey, E-mail, and CalendarP A G E 6

Internet Connectivity at CU-BoulderP A G E 7

Connect to Campus Ethernet (High-Speed Internet)P A G E S 8 1 0

CUConnect The Website Geared for You!P A G E 1 1

Telephone and Long-Distance ServicesP A G E 1 2

IT Training OpportunitiesP A G E 1 3

Educational TechnologyP A G E 1 4

Were Here to HelpP A G E 1 5

Computer Security Tools and Awareness

B A C K C O V E R

Useful URLsHelp with Campus TechnologyITS Quick Start www.colorado.edu/its/quickstart

CU-Boulders Internet Services www.colorado.edu/its/quickstart

IT Service Centerwww.colorado.edu/its/support/helpcenters.html

Telephone Services www.colorado.edu/its/support/helpcenters.html

Computing Abuse or Harassmentwww.colorado.edu/its/support/helpcenters.html

IdentiKey, E-mail, & CUConnectIdentiKey Information

www.colorado.edu/its/docs/accounts/identikey.html

E-mail Informationwww.colorado.edu/its/email

CUConnect, web portalhttps://cuconnect.colorado.edu

IT SecurityIT Security Information

www.colorado.edu/its/security

CUantivirus (no-cost antivirus software) www.colorado.edu/its/security/antivirus

Anti-spywarewww.colorado.edu/its/security/antispyware

Security Awareness

www.colorado.edu/its/security/awareness

IT Training OpportunitiesHands-On Training

www.colorado.edu/its/workshops

Training Informationwww.colorado.edu/its/training

SkillSoft (computer-based training)www.colorado.edu/its/cbt

Student Computing Classes

www.colorado.edu/its/studentclasses

A CU-Boulder student uses one of many computing kiosks located across

campus. These convienent computing stations are designed for students,

faculty, and staff to quickly access CU-Boulder Internet resources like

CULink.

UCB wireless in Norlin Library. The ATLAS buildings innovative facilities. Educational technology at Norlin Library.

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General Information

Getting Started with Campus Technology

Editor

Rochelle Scott, ITS Tier 1 Support

Assistant Editor

Caitlin Dennis, ITS Tier 1 Support

Copy Editing, Print and Delivery Assistance

University CommunicationsPublications and Creative

Services

Cover photograph

John Dziadecki, UCB Libraries

Send comments and suggestions to

[email protected]

Visit Getting Started with Campus Technologyonline at:

www.colorado.edu/its/gettingstarted

WelcomeCU-Boulder is proud of its comprehensive information

technology (IT) environment. As a CU-Boulder student, or

faculty or staff member, youll be able to take advantage of

educational technology tools, fast network access, wireless

network access around campus, an extensive array of modern

computing laboratories, the CUConnect secure web portal, and

innovative classroom technology resources.

Information Technology Services (ITS) is the primary IT provider

on the CU-Boulder campus, with services for telephony, digital

media, computing, and networking. Visit ITS on the Web at

www.colorado.edu/its .

ITSs Quick Start ProgramITS Quick Start is a joint-department program that delivers

technology services to you in the most

efcient and clear way possible. ITS

partners with the following departments:

CU Bookstore, Housing and Dining

Services (Housing IT and Residence

Life), Bursars Ofce, Ofce of Admissions,

Ofce of the Registrar, School of Law

Admissions, and University Communications.

Information Technology (IT) Service CenterThe IT Service Center offers help with e-mail and IdentiKey,

Internet connectivity, telephone service, and technology-related

questions or problems. For more ITS support information go to

www.colorado.edu/its/support .

Phone: 303-735-HELP (5-4357 from an on-campus phone)

E-mail: [email protected]

Location: rst oor of the Telecommunication Center

(just east of the UMC on 18th Street)

Includes:

IT Service Center call-in facility

Hours: Monday through Friday, 8:00 a.m. 7:00 p.m.

IT Service Center walk-in facility

Hours: Monday through Friday, 8:00 a.m. 5:00 p.m.

Know the Computing PoliciesIt is imperative that you become familiar with and accept the

responsibilities you have as a CU-Boulder technology user. By

creating and using university accounts and other computing

services, you have accepted and agreed to the Use of CU-

Boulders Computing and Network Resources policy. Policies

are located online at www.colorado.edu/its/policies .

Keeping Up With Technology Evolution at ITSIt can be difcult to keep up with the rapid evolution of

technology. Thats why ITS is dedicated to communicating the

latest ITS news, policies, projects, and initiatives to all campus

technology users. Keep your nger on the pulse of campus

technology by visiting www.colorado.edu/its/news .

IT Service Center-Supported Hardware andSoftwareThe standards and guidelines set by ITS are a key factor in

enabling ITS to provide you with quality, cost-effective services.

The standards are not mandatory. However, adhering to them

will ensure that you have a known source of suppor t at the

IT Service Center (which includes Desktop Support), and will

improve interoperability of various hardware platforms and

software versions, to the extent that others on campus also

adhere to the standards. To view the list of hardware and

software minimum standards in its most up-to-date format, and

for further information about how and why these standards were

established, go to the Web at www.colorado.edu/its/docs

/standards.html.

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Section Head

CU-Boulder Computer RecommendationsIf you are purchasing a new computer or bringing an existing

computer onto campus, you should consult CU-Boulder

Computer Recommendations on the Web at www.colorado

.edu/its/recommendations .

CU-Boulder Specic SoftwareITS offers a number of sof tware programs customized for

the CU-Boulder campus. This includes tools for whole-disk

encryption and antivirus sof tware (back cover). You can access

the CU-Boulder software distribution site at www.colorado

.edu/its/msg/ledist.html .

Microsoft Software LicensesCU-Boulder has a Microsoft campus agreement that provides

software licenses as a common good to CU-Boulder faculty and

staff (including student employees) for select Microsoft products

and upgrades. To learn more, go to www.colorado.edu/its

/licenses/microsoft .

Purchasing Hardware and SoftwareFor an easy-to-understand depiction of how faculty, staff, and

students can purchase hardware and software for either ofceor personal use go to www.colorado.edu/its

/hardwaresoftware/howtobuy.

Computing LabsITS has many contemporary computing labs across campus.

For a complete list of ITS computing labs, along with a map

including hours of operation and available hardware and

software, visit www.colorado.edu/its/labs .

Printing at CU-BoulderBlack and white and color printing are available in various

computer labs around campus. You can also print to some of

these labs remotely from residence hall rooms and through

wireless connections on campus. Students receive a set quota

of prints each semester. After the set quota of prints has been

exceeded, a fee is assessed, paid through the Buff OneCard.

Depending on your printing needs, the cost to print on campus

through the labs is often signicantly less than purchasing a

printer and the consumable materials for that pr inter. For more

information, go to www.colorado.edu/cpi.

Understanding CopyrightDownloading,Serving, or Sharing Copyrighted MaterialsThe CU-Boulder network enhances CUs educational

technology environment. However, students, faculty, and staff

should note that certain network activity is strictly prohibited.

Individuals participating in illegal activities can face stiff

consequences, including termination of networking privileges.

Examples of illegal activities include downloading, serving,

and sharing copyrighted material like music and videos. For

more information and alternatives to illegal downloading and

lesharing, go to www.colorado.edu/copyright.

Creating Personal and DepartmentalWebsitesIf you are interested in creating a personal or a departmental

website, you can learn more at Web Central. Web Central is

an online resource for CU-Boulder web developers. Visit Web

Central at www.colorado.edu/webcentral.

The IT Service Center walk-in center (page 4) can help you with any of ITS services.

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IdentiKey, E-mail and CalendarCULinkE-mail and CalendarAs a CU-Boulder student, or faculty or staff member, you will

receive an e-mail and calendar account in CULink. CULink

provides you with 200 MB of message storage and can be

accessed with your IdentiKey on the Web or congured to work

with an e-mail program like Microsoft Outlook.

CULink AccountsCULink accounts are created once you have conrmed your

enrollment or employment at CU-Boulder.

Accessing CULinkTo access CULink, go to https://culink.colorado.edu. For

information about setting up an ITS supported e-mail program

such as Microsoft Outlook, or to learn more about sending and

receiving messages, go to www.colorado.edu/its/email .

IdentiKeyYour Key to Online CampusResourcesYour IdentiKey unlocks most IT services on campus, so its

important that you set and remember your IdentiKey. Your

IdentiKey consists of your CU Login Name and a password. Its

also important to remember your CU Login Name.

An IdentiKey allows you to:

Use CUConnect. CUConnect is a central hub for all things

CU-Boulder. See page 11 for more information.

Use CULink e-mail and calendar service.

Use campus computing labs.

Register on ResNet and the wireless network.

Log into CULearn.

Download CUantivirus and other ITS-offered software.

Your IdentiKey must be activated to log into CUConnect,

register for classes, and to access CULink e-mail and calendar

service.

IdentiKey Activation and Reset InstructionsTo learn how to activate your IdentiKey, or to set a new pass-

word for your IdentiKey, go to www.colorado.edu/its

/docs/accounts/identikey.html.

IdentiKey Password GuidelinesFor a list of IdentiKey password guidelines go towww.colorado.edu/its/docs/accounts/identikey.html .

Microsoft ExchangeE-mail and CalendarSome campus departments utilize ITS premium Microsoft

Exchange service for e-mail and calendar tools. If your

department uses Exchange, go to www.colorado.edu/its

/exchange for help documentation, tips, and tricks.

The CULink web client can be accessed at https://culink.colorado.edu.

Smart PhonesTo learn how to congure mobile devices for CULink or

Microsoft Exchange, go to www.colorado.edu/its

/smartphones.

Technology in MotionIn the coming year keep an eye out for changes in digital

identity management and e-mail services by frequently

visiting ITS News atwww.colorado.edu/its/news.

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Residence Halls and University Apartments:Wired Internet ConnectivityStudents living in the residence halls and university apartments

(family housing and Bear Creek) can connect their computers to

the campus Ethernet network. To do so, you need to set up and

congure your computer for Ethernet connectivity. Instructions

begin on page 8. UCB Wireless access is available in all

residence halls except Smith Hall, which will be renovated in

2010. Installation of wireless for Family Housing is planned for

the near future.

College Inn: UCB WirelessStudents living in the College Inn connect to the Internet via

UCB Wireless only. Read the information on the right to learn

more about wireless connectivity.

CU-Boulder Ofces: Wired InternetConnectivity

Ofces on the CU-Boulder campus have access to CU-

Boulders 100 Mbps Ethernet network. This service needs to be

ordered if it is not already available. To order Ethernet service,

contact your departmental Telecommunications Support

Representative (TSR). For more information about ordering

service, go to www.colorado.edu/its/networking . Congure

your computer for Ethernet connectivity using the instructions

that begin on page 8.

Internet Connectivity at CU-BoulderUCB Wireless ConnectivityUCB Wireless access can be found in almost all buildings on

campus, in popular campus life locations, and in all residence

halls except Smith Hall. Wireless installation is planned for

Family Housing in the near future. CU-Boulders wireless

network consists of numerous 802.11 b/g access points, which

are Wi-Fi Certied, and provide service to internal campus

resources as well as external Internet access.

Access UCB Wireless

If you are in a wireless hot spot on campus your laptop or

device should be able to detect UCB Wireless. Select it.

1. Open a web browser and go to

https://sysreg.colorado.edu.

2. Enter your CU Login Name and IdentiKey password (page

6) to begin the registration process.

3. After logging in, you will be asked to review information

about CU-Boulders Copyright policy. Read through the

information and click on the I UNDERSTAND AND WILL ABIDE

BY THIS POLICY button.

4. Next, you will see the Use of CU-Boulders Computing and

Network Resources policy. Review the entire policy.

5. Click SUBMIT.

6. If you have registered properly, you will be prompted to

clear your web browsers cache and then to shut down your

computer and restart it.

UCB Guest WirelessUCB Guest Wireless can be found wherever UCB Wireless

is available and is for visitors of the CU-Boulder campus. To

access the UCB Guest Wireless system, a CU-Boulder afliated

student, staff, or faculty member will have to sponsor their

guest. Learn more at www.colorado.edu/its/wireless/guest .

/ / U C B W I R E L E S S D O N T F O R G E T T OC L E A R Y O U R C A C H E

This step is very important because it will allow you

to successfully connect to the Internet. It is required!

Instructions for clearing your cache are on page 8.

Virtual Private Network (VPN)Creating a CU-Boulder Network Connection with a non-CUInternet Service ProviderIf you are off campus you can still access campus online

resources, such as the libraries or other restricted network

locations, and send/receive e-mail as if you were on campus.

The CU-Boulder VPN allows you to have a CU-Boulder

connection. To learn more, visit www.colorado.edu/its/vpn .

On Campus Internet Connectivity Options:

Location Service Provided

Most residence halls (except

Smith hall due to renovation

in 2010), Athens North, and

Bear Creek

UCB Wireless (802.11 b/g)

Wired high-speed Internet

(Ethernet jack on the wall in

the room or residence).

Family housing Wired high-speed Internet

(Ethernet jack on the wall in

the residence).

College Inn UCB Wireless (802.11 b/g)

only.

CU-Boulder ofces Wired high-speed Internet

(Ethernet jack on the wall).University buildings and

areas on campus

ITS computing labs, kiosks,

UCB Wireless (802.11 b/g)

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High-speed Internet service is available in CU-Boulder ofces

and the residence halls and university apartments (family

housing and Bear Creek). If you are living in the College Inn,

refer to the wireless connectivity information on page 7.

What you need to do rst:1. Connect your computer to the Ethernet jack with a CAT5/6

network cable. A network cable that is shorter than 25 feet

might not be long enough for residence hall rooms.

2. Congure your computer for connectivity by following the

instructions that begin on this page.

3. Students living in the residence halls and university

apartments (family housing and Bear Creek) will need

to register their computers following the instructions

below. Faculty and staff may be prompted to register their

computers as well.

Connect to Campus Ethernet (High-Speed Internet)Clearing Your Browsers CacheClearing your web browers cache will allow you to browse the

Internet after conguring and registering your computer. ITS

recommends that you perform this simple step before you start

to surf the Web for the rst time on the campus network.

Macintosh Safari: Click on the SAFARI drop-down menu

and select EMPTY CACHE. When asked if you want to empty

the cache, click on the EMPTY button.

Macintosh Firefox: Click on the TOOLS drop-down menu

and select CLEAR PRIVATE DATA. A menu will open. Check

mark CACHE and click on the CLEAR PRIVATE DATA NOW

button.

Windows Internet Explorer 8.x: Click on the SAFETY

drop-down menu and select DELETE BROWSING HISTORY.

In the window that opens, click on TEMPORARY INTERNET

FILES and HISTORY and then click DELETE.

Windows Internet Explorer 7.x: Click on the TOOLS drop-

down menu and select DELETE BROWSING HISTORY. In the

window that opens, click on the DELETE FILES button. You

will be asked ARE YOU SURE YOU WANT TO DELETE ALL

TEMPORARY INTERNET EXPLORER FILES? Click YES.

Windows Firefox: Click on the TOOLS drop-down menu

and select OPTIONS. In the window that opens, click on the

PRIVACY TAB on the left. In the CACHE section, click on the

CLEAR button.

Macintosh OS 10.5.x Conguration

1. Cl ick the APPLE MENU icon in the top left corner.

2. Select SYSTEM PREFERENCES.

3. Click the NETWORK icon from the menu that appears.

4. Make sure the LOCATION drop down menu is set to

AUTOMATIC and you have selected ETHERNET in the left

panel.

5. Click the lock in the bottom left corner to make changes.

6. From the CONFIGURE drop-down menu select USING

DHCP.

7. Click APPLY NOW. Your new settings will take effect.

8. Restart the computer.

9. Students, follow the registration instructions on the left to

register your computer on the ResNet network for Internet

connectivity.

/ / D O N T F O R G E T T O C L E A R Y O U R

C A C H EThis step is very important because it will allow you to

successfully connect to the Internet.

Gaming Systems and Alternative DevicesAll gaming systems and alternative devices that require Internet

connectivity must be manually registered on the network.

1. Start a web browser and go to https://dhcp.colorado.edu/

Public/forceresponse.cgi.

2. Read the user responsibilities, and click ACCEPT.

3. Enter your Hardware Address (also known as a MAC

address), then your CU Login Name and IdentiKey

password.

4. If your registration has been successful you will be

instructed to restart the device you have just registered.

Network RegistrationSome faculty and staff members, and all students living on

campus will need to register on the network.

1. Open a web browser and go tohttps://sysreg

.colorado.edu. Windows computers may be scanned for

vulnerabilities, in which case you will be prompted to install

updates from Microsoft.

2. Next, you will automatically be taken to the registration

page. First log in using your CU Login Name and IdentiKey

password, or log in with your personal information.

3. After logging in, you will be asked to review information

about CU-Boulders Copyright policy. Read through the

information and click on the I UNDERSTAND AND WILL ABIDE

BY THIS POLICY button.

4. Next, you will see the Use of CU-Boulders Computing and

Network Resources policy. Review the entire policy.

5. Click SUBMIT.

6. If you have registered properly, you will be prompted to

clear your web browsers cache and then to shut down your

computer and restart it.

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Windows XP CongurationBefore connecting to any Internet service you will want to make

sure that you are using your operating systems rewall.

1. Click the START button, right click on MY NETWORK

PLACES, and select PROPERTIES.2. On the right side of the

Network Connections

window you will see an

icon for LAN. Right click

on the LAN icon and

select PROPERTIES.

3. Check mark CLIENT FOR

MICROSOFT NETWORKS

and INTERNET PROTOCOL

(TCP/IP). De-select FILE

AND PRINTER SHARINGFOR MICROSOFT NETWORKS.

4. Select INTERNET PROTOCOL (TCP/IP) and click on the

PROPERTIES button.

5. In the Properties window that opens, click on the GENERAL

tab. Click on the radio button for both OBTAIN AN IP

ADDRESS AUTOMATICALLY and OBTAIN DNS SERVER

ADDRESS AUTOMATICALLY. Click the OK button to close this

window.

6. Restart your computer.

7. Students, follow the registration instructions on page 8 to

register your computer on the ResNet network for Internetconnectivity.

Steps 4-7, see instructions on the left.

Step 2

Steps 3-4

Step 5

Macintosh OS 10.5.x Conguration, continued.

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Windows Vista CongurationBefore connecting to any Internet service you will want to make

sure that you are using your operating systems rewall.

1. Click the START button, and select CONTROL PANEL,

2. Below NETWORK AND INTERNET select VIEW network

status and tasks, and then click on VIEW STATUS.3. The Local Area Connection Status window will open. Click

on PROPERTIES.

4. The Local Area Connection Property window will open.

Select INTERNET PROTOCOL VERSION 4 (TCP/IPV4) and

click on PROPERTIES.

5. Internet Protocol Version 4 Properties will open. Click the

radio button for both OBTAIN IP ADDRESS AUTOMATICALLY

as well as OBTAIN DNS SERVER ADDRESS AUTOMATICALLY.

Click the OK button to close this window.

6. Now you may close every window, as your Network should

be congured for DHCP.7. Restar t your computer.

8. Students, follow the registration instructions on page 8 to

register your computer on the ResNet network for Internet

connectivity.

Step 2

Step 3

Step 4

Step 5

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CUConnect The Website Geared for You!CUConnectAs a student, faculty, or staff member, you have a central

source for CU-Boulders online services and information with

the CU-Boulder web portal, CUConnect (https://cuconnect

.colorado.edu). CUConnect offers a single, secure entry point

for most of the online information and services that you need,

like CULink e-mail and calendar service.

Latest CU-Boulder News and InformationCUConnect provides a lot of helpful information, including:

emergency alerts, vital announcements, the campus events

calendar, the academic calendar, a variety of news channels

(campus news and news from various colleges, schools, and

departments including ITS), weather, catalogs, Ralphies

Guide, and much more.

CUConnects Features for Students

Academic resources

Your student schedule and grades

Books required for your courses

Your nals schedule

Course lookup and schedule planner tool

GPA calculator

Access to CULearn courses

Libraries search and links

Advising information

Access to course registration

Access to i>clicker registration

Request forms for course and privacy-related actions

Address update

Access to Degree Audit and transcript requests

Links to additional academic resources

Financial resources

Your campus bill and payment services

Student employment listings

Access to nancial aid and links to nancial resources

Campus resources

CULink e-mail and calendar service

WebFiles (storage space for les and for hosting personal

web pages)

Software resources with student discounts

Links to a wide variety of student services

CUConnects Features for Faculty and Staff

For faculty

Access to Personal Effort Reports (ePERs)

Faculty Report of Professional Activity (FRPA)

Disclosure of External Professional Activity (DEPA)

Access to your CULearn courses

Faculty Course Toolkit:

Flexible, printable course roster with information about

each student in the class

Photo roster, also printable

Class e-mail function

Course URL upload so students in your course can nd

your course homepage through their schedules

CULearn course request form

Access to media key requests, textbook ordering, and

libraries course reserves

For faculty and staff

Online pay advice

Academic-related resources for student and classroom

support

Monthly nancial reports

CULink e-mail and calendar service

Research resources

Speedtype query quickly view speedtype activity and

balance

Computer-based training

Libraries search and links

Software references

Desk references

Websites for each of the campuses, governance, policies,

and references

Work-life resources

Logging in to CUConnect

1. Open the web browser and type https://cuconnect

.colorado.edu into the address (or location) bar. Then

press ENTER (or Return).

2. In the Login box, enter your CU Login Name and your

IdentiKey password (see page 6). Click the LOGIN button.

3. Once you are logged in you can customize CUConnect to

your style, needs, and interests.

CUConnect, the CU-Boulder secure portal, will be

transitioning to a new por tal system in 2010. Stay

in the loop by checking out ITS News at

www.colorado.edu/its/news .

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Telephone Service in the Residence Hallsand Univeristy Apartments (Family Housingand Bear Creek)Your telephone service options depend upon where you live

(see the chart below for services by residence). Students are

encouraged to bring a cell phone to campus. Basic landline

phone service is not included in room and board for residence

halls; however, a landline connection can be activated in your

room for a non-refundable fee of $500 for the academic year.

Contact Occupancy Management (303-492-6673) for more

information. Bear Creek and Family Housing residents have

local telephone service, but residents must provide their own

telephones. Learn more at www.colorado.edu/its/quickstart

/students/phones.html.

Telephone and Long-Distance ServicesTelephone Service for Faculty and StaffTelephone service is available for faculty and staff. To order

a telephone, service, and voicemail, contact your Tier 2

Telecommunications Support Representative (TSR). For more

information visit www.colorado.edu/its/voiceservices .

Long-Distance Service For Faculty and StaffLong-distance service is available to faculty and staff for

business purposes at CU-Boulder through ITS. Your Tier

2 Telecommunication Support Representative (TSR) can

determine if you are authorized to make long distance calls

and provide an authorization code. You can nd out who your

Tier 2 TSR is by going to the online liaison directory at www

.colorado.edu/its/voiceservices/liaisonapp . Do not give

your authorization code to anyone. You will be responsible

for charges made using your authorization code. For more

information about long distance, including rates, visit

www.colorado.edu/its/voiceservices .

How to Make a Long-Distance Call

Dial 8 + 1 and the long-distance number you wish to reach.

When you hear the conrmation dial tone, enter your seven-digit

authorization code. If the code is correct, you will be connected

with the number you dialed.

Billing and Call Details

Your Tier 2 TSR can provide billing and call details that can be

helpful if you need to charge calls to specic projects or review

records of your calls. To nd out who your communication

liaison is, go to www.colorado.edu/its/voiceservices

/liaisonapp and enter your ve-digit extension.

Location Service Provided

Residence halls,

College Inn, and Athens

North

For fee, see text above.

Family housing Free local calling. Phones and

accessories are not provided.

Bear Creek Free local calling. Voicemail

feature is included. Phones and

accessories are not provided.

Using Your PhoneFor customized instructions on how to use your phone and

Voicemail, visit www.colorado.edu/telecom/UsingYourPhone

and enter in your ve-digit campus extension.

Helpful Phone Tips If you are dialing an on-campus number from an on-

campus phone, you only need to dial the last ve digits.

University ofces are 5-xxxx or 2-xxxx. Residence hall and

family housing numbers are 6-xxxx.

You must dial an 8 before any off-campus phone number.

From campus lobby phones, you must dial 7 rst.

If you need help with any of the phone features or with your

long distance services, call 303-735-HELP (5-4357 from an

on-campus phone).

A CU-Boulder staff member uses an ITS-provided telephone and

telephone service to conduct business.

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IT Training OpportunitiesStudent Training Opportunities

Its Up to You to Know IT!

CU-Boulder offers students comprehensive IT training

beginning the moment you step on campus and continuing

throughout your college career. Take advantage of these

opportunities to learn valuable skills and enhance your college

experience. A variety of topics and times are available, at no

cost to you, and signing up is easy!

Computing Survival Skills Classes

First week of school

Format: Lecture

These sessions are for any student who wishes to learn more

about computing on campus and the numerous ways to take

advantage of the available resources. The sessions take place

right before the fall and spring semesters. For dates, locations,

and times visit www.colorado.edu/its/studentclasses

/survive.html.

Computing Quick Classes

First year and beyond

Format: Hands-on

These are two-hour, hands-on, computing classes on

selected topics. Topics include: Intro to PowerPoint, Excel,

Dreamweaver, and beginning web page design with NVU. To

sign up for these classes, use the online registration tool at

www.colorado.edu/its/studentclasses . Click on ENROLL next

to the class name.

Computer-Based Training (CBT)

First year and beyond

Format: Hands-on, independent learning

Web-based training is available for all CU-Boulder students on

various computing topics and programs. Students can use a

Mac or PC to access CBT content. CBT is accessible through

CUConnect (see page 11), which requires an IdentiKey for log

in (see page 6). Go to www.colorado.edu/its/cbt for moreinformation.

Faculty and Staff Training OpportunitiesITS hosts technology-related classes, seminars, and

workshops throughout the semester. In addition to these,

you also have the opportunity to participate in computer-

based training. These online SkillSoft sessions cover

various computer topics, and can be taken from your

computer at work or at home. For more information about

these no-cost classes for faculty and staff visit www

.colorado.edu/its/training .

An ITS trainer conducts an ITS information session for

incoming freshman.

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Educational TechnologyCUClickers Student Response SystemITSs CUClickers service supports the i>clicker student

response system. This innovative tool, using a device often

called a clicker remote, allows students to participate in

classes, and answer questions provided by the instructor.

Receivers are located in media cabinets in many classrooms

across campus. Go to www.colorado.edu/its/cuclickers

/instructors/rooms.html for a list of classrooms and access

instructions.

Instructors can simply connect the receiver to their laptop and

run the software in conjunction with questions either pre-written

or made up on the y to spark class participation. A students

i>clicker remote can be associated with his or her CU Login

Name, allowing participation data to be collected and integrated

with CULearns grade book features. Instructors can also use

the i>clicker system to poll their classes anonymously. Learn

more about ITSs supported student response system at www.

colorado.edu/its/cuclickers.

Students

Check with your professor before purchasing the i>clicker to

make sure your class is utilizing one. The i>clicker can be

purchased at the CU Book Store. If you are using an i>clicker,

you will need to register your device in CUConnect. For more

about the i>clicker device and registration, visit www.colorado

.edu/its/cuclickers.

Instructors

Learn more about CUClickers, including check-out information,

at www.colorado.edu/its/cuclickers.

CULearnCULearn is the learning management system ITS provides

to help faculty members create an online component for their

courses. CULearn features web-based development tools,

quizzes, assignments, group management, and selective

release options. It also provides e-mail within the course,

discussion groups, and the ability to post student grades in a

password protected area. Visit www.colorado.edu/its/culearn

to learn more.

Educational Technology SupportEducational Technology facilities are rooms in which technology

is incorporated into teaching and learning. These facilities

include lecture halls, technology equipped classrooms,

computer labs, and team rooms. Media cabinet keys can be

ordered at www.colorado.edu/its/classrooms/support , and

picked up at the IT Service Center. ITS encourages you to order

and pick up keys as soon as you know you will need one.

Distributed Academic TechnologyCoordinators (DATCs)Technology Coordinators work with faculty to identify promising

technologies, and to help faculty use and develop those

technologies in their teaching, research, and creative work.

Technology Coordinators are assigned to various CU-Boulder

divisions, colleges, and schools, and help faculty identify and

use technology resources in the classroom. Go to www

.colorado.edu/its/tier3/datc.html .

Digital Media DevelopmentDigital Media Services manages a facility in the ATLAS building,

in which faculty and students can work with ITS core experts

in the development of multimedia materials. The lab hosts the

hardware and software necessary to capture, edit, and encode

audio and video. Possible multimedia delivery modes include

tape, CD, VideoCD, DVD, and Internet. Tools and expertise

are also available to create illustrations, graphic design, and

animations. Service is available along a continuum from do-it-

yourself to full production service. For more information go to

www.colorado.edu/its/graphics .

Statistical/Mathematical ComputingStatistical and mathematical software is supported by the ITS

Site Licensing ofce. For support with Mathematica, IDL, SAS,

or SPSS, call Bruce Fast at 2-8995, see the online information

at www.colorado.edu/its/licenses , or send an e-mail to

[email protected]. The Mathematica software is available

at no fee to students, faculty, and staff.CU-Boulder students use their iClicker devices to answer instructor

questions as a form of class particpation.

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Information Technology (IT) Service Center

The IT Service Center offers help with e-mail and IdentiKey,

Internet connectivity, telephone service, and technology-related

questions or problems. For more ITS support information go to

www.colorado.edu/its/support .

Phone: 303-735-HELP (5-4357 from an on-campus phone)

E-mail: [email protected]

Location: rst oor of the Telecommunication Center

(just east of the UMC on 18th Street)

Includes:

IT Service Center call-in facility

Hours: Monday through Friday, 8:00 a.m. 7:00 p.m.

IT Service Center walk-in facility

Hours: Monday through Friday, 8:00 a.m. 5:00 p.m.

Online Help

You can send an e-mail message to [email protected]

for non-urgent questions, and youll receive an answer within

approximately one business day.

A variety of how-to documentation is available on the Web at

www.colorado.edu/its/docs .

Desktop Support (BugBusters) On-Site Help

Faculty and staff can receive on-site help. To schedule an

on-campus in-ofce appointment with a Desktop Support

Technician (BugBuster) call 303-735-HELP. The Desktop

Support Team provides software support for laptop and desktop

workstations, including new computer setup, troubleshooting,

installing and conguring operating systems, and applications.

For more information about making a Desktop Support on-site

appointment, visitwww.colorado.edu/its/support/bugsapp

.html.

Desktop Support (BugBusters) Walk-In Facility

Students, faculty, and staff can bring in a computer for help

conguring hardware and/or software at one of ITSs two walk-in

centers. Both walk-in facilities support people on a rst-come

rst-serve basis. You must bring your Buff OneCard and be

present while the Desktop Support staff work on your machine.

Telecommunications Center Walk-in Facility

Hours: Monday through Friday, 10 a.m. - 4 p.m., with

extended hours at this location during the beginning of fall

and spring semesters.

Norlin Learning Commons Walk-in Facility

Hours: Monday through Friday, 1 - 9 p.m., and Sundays, 3 -

6 p.m.

/ / N O T E A B O U T D E S K T O P S U P P O R T

Desktop Support staff guarantee no more than one hour of

waiting for service to your machine at the walk-in facility.

After one hour, if the facility is busy, you may be asked to

bring your machine back at another time. BugBusters will

not perform OS reinstalls at the walk-in center. You must be

present with your computer at all times. Walk-in and on-site

support is offered only for hardware and software within

the parameters of ITSs Supported Software and Hardware

Standards which are on the Web at www.colorado.edu/its

/docs/standards.html.

PC Maintenance

PC Maintenance is an on-campus computing hardware repair

facility, operated by the CU Bookstore. To learn more about

PC Maintenance, including location, rates, and warranty repair

services, go to www.cubookstore.com.

Were Here to Help

Additional Faculty and Staff HelpResources

Tier 2 Departmental Support Representatives

Computing Support Representatives (CSRs)

These representatives are the local departmental points

of contact for your computing and networking support.

Every department on the Boulder campus has at least one

designated Tier 2 CSR. If you do not know who your CSR is

go to www.colorado.edu/its/tier2/lookup.html and enter

the last 5 digits of your phone number.

Telecommunication Support Representatives (TSRs)

These representatives are the local departmental points

of contact for your telephone and Ethernet orders. Every

department on the Boulder campus has at least one

designated Tier 2 TSR. If you do not know who your TSR is,

go to www.colorado.edu/its/voiceservices/liaisonapp

and enter the last 5 digits of your phone number.

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How do I protect my computer and myidentity?Not only is computer security something everyone can master,

its something anyone who uses the Internet must master. Find

out more about the topics listed here, get information on how

to stay protected, and get the latest campus security news by

visiting the IT Security website at www.colorado.edu/its

/security.

Vulnerabilities and Patching

For virus- and worm-free operating, the software on your

computer should be kept up-to-date. The best way to keep

your computer safe is to perform frequent updates on your

operating system and other software, including antivirus and

anti-spyware software. Remember that this also applies to

brand new computers, right out of the box. ITS recommends

that you congure your computer for automatic updates. Find

out how to congure for automatic updates by visiting www

.colorado.edu/its/security/awareness/hardening.

CUantivirus, ITSs no-cost antivirus software

Antivirus software is one of the most important tools for

safeguarding your computer, vital information, and personal

data from the daily onslaught of viruses and worms. Without

antivirus protection, your computer may be left completely

defenseless against perpetrators relentless attempts.

Antivirus software is available from ITS at no cost to all CU-

Boulder faculty, staff, and students. Go to www.colorado.edu

/its/security/antivirus to download your copy of CUantivirus

with your IdentiKey.

Spyware protection

Spyware is unwanted software that attaches itself to your

computer, often without your knowledge, when you surf the

Web. It spies on you, and when it does, it noticeably bogs

down and can crash your computer. Spyware can even

compromise your identity. Therefore, it is important to have

one or more pieces of anti-spyware software installed on your

computer. Find out more by visiting www.colorado.edu/its

/security/antispyware.

Identity Theft

While you cant completely lock down your personal

information, there are many steps you can take to protect your

identity. And in the unlucky but increasingly common

event that pieces and parts of your identity are compromised,

there are steps you can take to protect yourself. Learn more at

www.colorado.edu/its/security/awareness/privacy.

Phishing Scams

Phishing is a scam that uses spam or pop-up messages to

deceive you into disclosing your credit card numbers, bank

account information, Social Security number, passwords, or

other sensitive information. To learn more about phishing and

how you can avoid these scams, visit www.colorado.edu/its

/security/awareness/phishing.

Wireless Internet Security

Wireless network security is a serious issue. Anyone with a

wireless card could monitor your network trafc, which might

include passwords, account numbers, and other personal

information youd prefer to keep private. To encrypt your

session and to protect your information, you should use the

campuss VPN (Virtual Private Network). Learn more at www

.colorado.edu/its/security/awareness/wireless.

VPN Encryption Prescription

VPN stands for Virtual Private Networking. A VPN provides a

secure encrypted tunnel from your computer to CU-Boulders

network whether you are on or off campus. Visit www

.colorado.edu/its/vpn to nd out more.

Laptop Registration

You can register your laptop computer with the CU-Boulder

police department. For more information about the laptop

registration program, visit www.stopcucrime.com .

Strong Passwords

Keeping your personal passwords private, secure, and

unbreakable is one of the most important steps you can take

for safe computing. Find more about strong passwords at

www.colorado.edu/its/security/awareness/passwords.

Computer Security Tools and Awareness

Get to Know Jack

ITSs Security Awareness campaign for students provides tips

monthly for staying secure. For more information go to www

.colorado.ed/its/security/awareness.