Tyrion Sap Core Technology Consultancy

SAP Competence, differently.

Who we are

12 SAP Core Competence Technology consultants Highly

trained & certified

Specialized

Many years of

experience

12 SAP Core Competence Technology consultants

Highly trained & certified

Specialized

Many years of

experience

• More than 10 years of SAP experience on average.• OS- and database-administration backgrounds

Who we are

12 SAP Core Competence Technology consultants Highly

trained & certified

Specialized

Many years of

experience

• In database and OS flavors• In SAP products• In clustering software• In backup software's•…

Who we are

12 SAP Core Competence Technology consultants Highly

trained & certified

Specialized

Many years of

experience

• Having completed SAP administration training tracks• Additional courses on all possible technologies used with SAP• Certified SAP Core Competence Technology consultants• Certified migration consultants

Who we are

What we do

Projects

Managed

Services

Consulting

What we do

Projects

Managed

Services

Consulting

What we do

All SAP Core Technology

tasks.

Part of Uptime, your

global solution provider.

Unmatched Return Of

Investment.

Your project, a success.

Our differentiators when handling you project:

What we do

All SAP Core Technology

tasks.

Part of Uptime, your

global solution provider.

Unmatched Return Of

Investment.

Your project, a success.

Our differentiators when handling you project:

What we do

InstallationAny SAP product, any version. Also add-on

installations.

Migration Homogenous and Heterogeneous migrations.

Patching Kernel patching, support package upgrades.

UpgradesSingle or double version upgrades, database

upgrades, Unicode conversions.

security management

Authorization- & role creation, Central User Administration.

What we do

Performance Management

In depth analysis of performance issues.

System refreshes Using data file copy, SAP R3copy tool, or client copies.

Backup Implementation

Using scripting, or 3rd party tools like NetBackup, BackupExec, DataProtector, Tivoli, NetApp

SnapManager 4 SAP, …

Disaster Recovery Procedures

Restore exercises, in any form. The process is documented and stored.

Custom Made SAP courses

SAP condensed administration courses. You decide the topics, you decide the level (e.g. first line personnel,

on-site administrators, …)

What we do

High AvailabilityLoad distribution using application servers, setup standby

databases, data snapshotting, clustering of SAP environments using Windows clustering, HP-UX ServiceGuard, IBM HACMP etc.

Health ChecksPeriodic checks of a complete SAP environment. Focus on memory usage, database storage trends, performance tendencies, backup

validity, and so on.

ArchivingKeeping your SAP environment trim by selecting old data and

placing it outside of the database, on another medium (with or without keeping an access possibility from SAP level.

SizingMeasuring your needs correctly (OS, DB and SAP level), and

translating that data into a correct proposal. We make sure your environment is scalable and capable of meeting company growth.

… And so on…

What we do

All SAP Core Technology

tasks.

Part of Uptime, your

global solution provider.

Unmatched Return Of

Investment.

Your project, a success.

Our differentiators when handling you project:

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

Uptime Group has more than 250 consultants, and hosts a wide range of teams, each with thorough expertise in their core competence.

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

There is, of course, the SAP core competence team.

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

There are technology teams who focus on a database type (e.g. Oracle, SQLserver) or on an OS type (e.g. Windows, Unix).

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

There are teams that focus on the network, or storage products (like NetApp). There is also a team that focuses on hardware; they can scale your SAP server and assemble it. Prices are very competitive, due to their partnerships with hardware vendors.

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

Want to divide your hardware resources among multiple SAP instances? We have a team specialized in virtualization.

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

Uptime Group also provides hosting formulas; you can move your server to our datacenter, or lease a server or a virtual SAP environment.

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

If your project involves steps performed by various teams (like migrating to a complete new SAP server), we can provide a project manager, who will make sure your whole project is dealt with as swiftly as possible.

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

We can train you in any of the aforementioned technologies. We provide on-site and custom-built trainings.

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

When your SAP project is completed, we can provide continued support for any technology. We can monitor your environment, and can react 24x7 !SAP Managed Services are discussed later in this presentation.

What we do

SAP

Database

Operating System

Server / Storage

NetworkVir

tual

izat

ion

Pro

ject

Man

agem

ent

Man

aged

Ser

vice

s

Trai

nin

g

Ho

stin

g

Conclusion: A SAP environment depends on a lot of other technologies. Why look for expertise anywhere else when you can find it all under one roof? This makes us unique in Belgium.

What we do

All SAP Core Technology

tasks.

Part of Uptime, your

global solution provider.

Unmatched Return Of

Investment.

Your project, a success.

Our differentiators when handling you project:

What we do

We scale your needs

Provide non-

binding proposals

Implement your

project

Manage your

project

And offer continued support.

What we do

We scale your needs

Provide non-

binding proposals

Implement your

project

Manage your

project

And offer continued support.

What we do

We scale your needs

Provide non-

binding proposals

Implement your

project

Manage your

project

And offer continued support.

What we do

We scale your needs

Provide non-

binding proposals

Implement your

project

Manage your

project

And offer continued support.

What we do

We scale your needs

Provide non-

binding proposals

Implement your

project

Manage your

project

And offer continued support.

At Uptime Group, every € is well spent. We highly appreciate returning customers. And vice versa.

What we do

Projects

Managed

Services

Consulting

What we do

Remote Management Framework

Remote Management Study

Monitoring Setup

Remote Management Service

Service Delivery Processes

Service Level Management

Capacity Management

Availability Management

Service Support Processes

Configuration Management

Incident Management

Problem Management

Change Management

Release Management

24x5 Escalation Standby

24x7 Escalation Standby

At Uptime, Managed Services are handled according to ITIL methodology.

What we do

Remote Management Framework

Remote Management Study

Monitoring Setup

Remote Management Service

Service Delivery Processes

Service Level Management

Capacity Management

Availability Management

Service Support Processes

Configuration Management

Incident Management

Problem Management

Change Management

Release Management

24x5 Escalation Standby

24x7 Escalation Standby

At Uptime, Managed Services are handled according to ITIL methodology.

Our monitoring handles OS, DB and SAP level. We also provide in-depth SAP monitoring(job results, short dumps, performance, …)

Our monitoring handles OS, DB and SAP level. We also provide in-depth SAP monitoring(job results, short dumps, performance, …)

What we do

Remote Management Framework

Remote Management Study

Monitoring Setup

Remote Management Service

Service Delivery Processes

Service Level Management

Capacity Management

Availability Management

Service Support Processes

Configuration Management

Incident Management

Problem Management

Change Management

Release Management

24x5 Escalation Standby

24x7 Escalation Standby

At Uptime, Managed Services are handled according to ITIL methodology.

We provide reporting on space- and performance tendencies, uptimes and daily activities.

Our monitoring handles OS, DB and SAP level. We also provide in-depth SAP monitoring(job results, short dumps, performance, …)

What we do

Remote Management Framework

Remote Management Study

Monitoring Setup

Remote Management Service

Service Delivery Processes

Service Level Management

Capacity Management

Availability Management

Service Support Processes

Configuration Management

Incident Management

Problem Management

Change Management

Release Management

24x5 Escalation Standby

24x7 Escalation Standby

At Uptime, Managed Services are handled according to ITIL methodology.

We provide reporting on space- and performance tendencies, uptimes and daily activities.

We offer support in every way possible; by solving incidents and problems, with daily administration, and by upgrading or patching your SAP environment at regular intervals.

What we do

Remote Management Framework

Remote Management Study

Monitoring Setup

Remote Management Service

Service Delivery Processes

Service Level Management

Capacity Management

Availability Management

Service Support Processes

Configuration Management

Incident Management

Problem Management

Change Management

Release Management

24x5 Escalation Standby

24x7 Escalation Standby

At Uptime, Managed Services are handled according to ITIL methodology.

Our monitoring handles OS, DB and SAP level. We also provide in-depth SAP monitoring(job results, short dumps, performance, …)

We provide reporting on space- and performance tendencies, uptimes and daily activities.

We offer support in every way possible; by solving incidents and problems, with daily administration, and by upgrading or patching your SAP environment at regular intervals.

We offer support outside office hours. This includes 3rd line support.

Services can be cherry picked, based on your need an budget. Only the essential services (marked in red) are obligatory.At Uptime, you will never pay for a service that you do not want or need.

What we do

Remote Management Framework

Remote Management Study

Monitoring Setup

Remote Management Service

Service Delivery Processes

Service Level Management

Capacity Management

Availability Management

Service Support Processes

Configuration Management

Incident Management

Problem Management

Change Management

Release Management

24x5 Escalation Standby

24x7 Escalation Standby

At Uptime, Managed Services are handled according to ITIL methodology.

Services can be cherry picked, based on your need an budget. Only the essential services (marked in red) are obligatory.At Uptime, you will never pay for a service that you do not want or need.

What we do

Remote Management Framework

Remote Management Study

Monitoring Setup

Remote Management Service

Service Delivery Processes

Service Level Management

Capacity Management

Availability Management

Service Support Processes

Configuration Management

Incident Management

Problem Management

Change Management

Release Management

24x5 Escalation Standby

24x7 Escalation Standby

At Uptime, Managed Services are handled according to ITIL methodology.

Uptime provides SAP as a service. Your SAP environment is then hosted in our data center, on one of our own servers. In this formula, a number of SAP managed Services are included.

!

What we do

Projects

Managed

Services

Consulting

What we do

• A number of our consultants are working long term, at customers who have their own SAP Core Competence Teams.

• There is a follow-up of all our consultants performing long-term duties. We like to know if they perform well, and if they need any training.

• All our consultants share a common virtual workplace; a knowledge base where information is stored and where questions are asked and answered. You hire one of our consultants, but you get all our brains in the process.

• Our long-term assignment customer base features names such as HP, Eandis, UCB, Agfa and Johnson & Johnson.

Long term assignments

SAP Competence, differently.