Types of Systems Impact of systems implementation on organization change? Transaction Processing Systems (TPS) Management Information Systems (MIS) Decision Support Systems (DSS) Expert Systems (ES) Enterprise Resources Planning Systems (ERP) E-commerce or M-commerce systems Customer Relationship management systems (CRM) Supply chain management system
22
Embed
Types of Systems Impact of systems implementation on organization change? Transaction Processing Systems (TPS) Management Information Systems (MIS) Decision.
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Types of Systems Impact of systems implementation on organization
change? Transaction Processing Systems (TPS) Management Information Systems (MIS) Decision Support Systems (DSS) Expert Systems (ES) Enterprise Resources Planning Systems (ERP) E-commerce or M-commerce systems Customer Relationship management systems (CRM) Supply chain management system
Large scale application systems Implementation
Cross functional boundaries Force a number of changes
simultaneously the information flows are changed roles are changed new responsibilities for the roles
Change from new enterprise systems
When the organization is undergoing change from new enterprise systems: The two perspectives present
Theory and principles of change management
The processes, ADKAR and Organizational phases
Connecting change management and process improvement programs
Lessons from the past In countless studies the one thought voiced
over and over by those who tried to implement large scale changes is
“more effort should have been spent on getting people to change their behaviors willingly”
-or-
"utilize an effective and planned change management program."
Change Management Definition
… is about managing people in a changing environment so that business changes are successful and the desired business results are realized
Hiatt & Creasey, p.10
Two Perspectives of Change
Organizational and Individual Priorities Motivations Knowledge sets
Organizational Perspective Individual Perspective
What is the required investment?
How will this change impact our financial performance?
What is the return of the investment?
When can the change be completed?
How much improvement will be realized?
How will this change impact our customers?
What will this change mean to me?
Will I have a job?
Do I have the needed skills and knowledge to succeed in the new environment
Theory and principles of change management
Change is a Process
The Right Answer Is
Not Enough
Incremental Versus
Radical ChangeValue Systems
Authority for Change
Resistance and
Comfort
Senders and Receivers
change Principles
Senders and Receivers Each change is always viewed from the perspective of
a sender and a receiver. What the sender says and the receiver hears are
usually two different messages.
Factors Influencing what is heard: career plans, home, past experience, friends, performance, trust
Primary business impact sender -- Top Mgt
Primary personal impact sender -- Immediate superior
Resistance and Comfort
Resistance is the Norm – Plan for it Expect it Assess how much change is already
present Determine cause of resistance and Then remove cause
Authority for Change
#1 success factor -- VISIBLE, ACTIVE, CONSISTENT EXECUTIVE SPONSOR Who has power to legitimize and