Two E-Governance Projects Sweden and the United States The INTOSAI Working Group on IT Audit (WGITA) May 2008
Mar 27, 2015
Two E-Governance Projects
Sweden and the United StatesThe INTOSAI Working Group on IT Audit
(WGITA)
May 2008
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What is e-governance (e-gov)?
The government’s use of information technology to communicate with
• citizens,
• businesses, and
• different parts of government
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What are e-gov projects?
Include
• systems,
• applications,
• processes, and
• infrastructure
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Two E-Gov Projects Approvedby WGITA
Project 1: E-Gov Risks
Project 2: Performance Auditing E-Gov
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Project 1: E-Gov Risks
Introduction• E-gov projects have a number of risks that
need to be managed (similar to the risks for IT projects, which have been extensively researched)
• Unless the risks of e-gov projects are managed effectively, the projects may not provide the intended benefits
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Project 1: Current Set of Risks
• Budgetary barriers limit how much can be allocated to a delivery
• Lack of collaboration between government agencies leads to fragmented solutions
• Lack of common technical infrastructure—including tools, methods, and processes—causes inefficiencies
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Project 1: Current Set of Risks (continued)
• Little management of user expectations results in user disappointment
• Lack of privacy and security weakens value of e-gov
• Rapid technological change causes use of outdated design, interfaces, or solutions
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Project 1: Current Set of Risks (continued)
• Designing “for everybody”—not having specific users in mind—results in inefficiencies
• Lack of downsizing for traditional processes means efficiency effects are not realized
• Lack of vision means no clear focus on such factors as what will be delivered, maintained, and supported
• Lack of linking of performance measures to objectives causes inefficient monitoring and evaluation
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Project 1: Methods, Analysis, and Results
Methods:
• Review the published literature and use the most common risks (partially completed)
• Use other sets of risks recommended by WGITA members
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Project 1: Methods, Analysis, and Results
(continued)Analysis:
Analyze identified risks
Sort into risk categories
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Project 1: Methods, Analysis, and Results
(continued) Results:• A reasonable set
of mitigation strategies• A template or some other type of risk
identification and analysis (so that in future audits, information on the types of risks and suitable management can be requested)
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Project 1: Schedule
By the 2009 WGITA meeting, provide
• a set of e-gov risks and
• mitigation strategies
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Project 2: Performance AuditingE-Gov
Provide auditors with a set of measures that are typically used to measure the success of e-gov projects after implementation
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Project 2: Schedule
By the 2009 WGITA meeting, provide
a set of measures to measure the success of
e-gov projects