Twitter.Crm

Applications A/SSoftware Experts

Twitter.Crm

Seamless integration

Applications A/SSoftware Experts

What it does

» Create and manage multiple twitter accounts» Create instant tweets or schedule them for publishing later» Re-publish one tweet many times in scheduled intervals for

global reach» Provide a hyperlink with your tweets, that automatically

gets shortened by bit.ly» Automatically track changes in followers and follows on all

your Twitter accounts» Automatically track click-throughs on your tweets

Applications A/SSoftware Experts

How it works

» Two new entities is installed on your CRM System» Twitter Account, for managing your accounts» Tweets, for publishing tweets on twitter.com» Both entities are fully automated using the built-in workflow engine in

Microsoft Dynamics CRM

» Twitter Account Manager application» For creating twitter accounts on the CRM server and stored the password on

the server, rather in the CRM system itself

» Three new Custom Workflow commands» Update Account Status, which can update your account statistics from

twitter.com» Update Status, which updates your account status on twitter.com» Update Tweet status, which updates the click-through statistics on each tweet

Applications A/SSoftware Experts

Applications A/SSoftware Experts

Twitter.Crm Account Manager

» The Twitter.Crm account manager is installedon the Dynamics CRM Server

» Lets you create and update your twitteraccounts in the CRM system

» Stores the account passwords directly on the server, so users only can create tweets from within Dynamics CRM and not login to twitter

Applications A/SSoftware Experts

Applications A/SSoftware Experts

List of twitter accounts

» Manage as many twitter accounts as you like

» Followers, Follows and Status updates is automatically updated directly from twitter.com

» Use the built-in security in Dynamics CRM to manage which users can see access or createnew twitter accounts

Applications A/SSoftware Experts

Applications A/SSoftware Experts

Creating tweets is easy

Just write your status update, as you would on twitter and optionally provide aHyperlink to be appended. The Status Length indicated whether your status islonger than the 140 character limit.

Complete control over your publishing

Leave the Publish On empty for instant update, or schedule a tweet for automaticpublishing later. Specify whether to re-publish the tweet multiple times using thePublish interval. If a hyperlink was specified, it is automatically shorted to a trackableBit.ly Url and the Click Count is automatically updated.

Applications A/SSoftware Experts

Twitter.crmautomatically

indicates this is update 1 of 2

The long url has been shortened

automatically

The Click Count for the Url is

automaticallyupdated

Applications A/SSoftware Experts

It’s all controlled by workflow

The workflows automates every aspect of managingyour twitter accounts, tweets and statistics

You can also customize the workflows to fit a custombusiness proces

Applications A/SSoftware Experts

Custom Workflow Activities

» Use the new customactivities to build yourown workflows from scratch

Applications A/SSoftware Experts

Start tweeting

» Finding tweets from people in your organization is easy

» Twitter.Crm makes corporate tweeting a reality with the security and workflow based tools of Microsoft Dynamics CRM combined with the power of twitter

Applications A/SSoftware Experts

Twitter.Crm Beta is Out now

We need your feedback!Do you want to be a beta tester?

Contact us here:

Send us a message on twitter

Send us an e-mail

Visit us on www.applications.dk