Twitter Chats and Why You Cant Miss These Conversations

Speaker NameTitle

Organization

Tweet Chats and Why You Can’t Miss these Conversations

Presented by @StuckOnSW and @DanaMLewisMarch 9, 2016

Sean Erreger, LCSW and Dana LewisStuck On Social Work and #HCSM

More About US

• Sean Erreger, LCSW (@StuckOnSW)

• Day job: mental health care management program for youth.

• I Blog about social work at www.stuckonsocialwork.wordpress.com .

• Interested in how technology is changing therapeutic alliance and

social work/counseling education.

• Co-moderator of #SPSM twitter chat (suicide prevention on social

media)

@DanaMLewis

• Most known for: Creating & moderating #hcsm

• Day job: Director, MDigitalLifefor W2O Group

• Favorite hashtags:#hcsm#DIYPS#OpenAPS#WeAreNotWaiting

Hashtag with @SweeterCherise, who moderates #DSMA

What about You?

• What is Twitter?

• I know what twitter is but what does it have to do with my

practice/org?

• We have a twitter account but not quite sure what to do with

it?

• We have a twitter account and it helps a bit.

• Twitter is awesome! it helps our reach, engagement, and

networking!

Twitter Chat 101

• Use of a twitter hashtag to gather for a specific topic/issue for a specific

amount of time (typically one hour)

• Can be weekly, bi-weekly, monthly, and one time.

• Before The Chat- know the time, hashtag and, moderating account.

• Examples

• #HCSM (Healthcare Social Media) 9pm EST moderated by @HealthSocMed

(aka @DanaMLewis )

• #SPSM (Suicide Prevention on Social Media) 10pm EST @spsmchat and

also blog at www.spsmchat.com

Twitter Chat 101- Finding a Chat

Twitter 101 - Participating

• Questions posted by the moderating account Q1, Q2, Q3..

• Use the hashtag and answer with A1, A2, A3

• Retweet those that excite you

• Reply or comment to those that you way to converse with

(don’t forget the hashtag all through out)

Twitter Chat 101

After the Chat

• Thank the Moderator

• Follow those who moved you/want further connection with

• Look for/share the curation or collection of the tweets in the

chat. Typically posted by the moderator

• Available in Symplur Transcript and/or Storify formats

• Symplur of #hcsm

• Storify – will give an example of this later in the talk..

Example of a Symplur transcript

Benefits of Twitter Chats

• “Thinking out loud”

• Thought leadership

• Exposure to different perspectives

– Patients

– HealthCareProviders (HCPs)

– Caregivers

– Media

– Organizations, Advocacy Groups, Health Systems, etc.

• Learning new things

• Networking

Benefits of Twitter Chats

• Learning from others: #BCSM study example

– >63% “strongly agreed” that #BCSM “provided a safe and

welcoming forum for support and education.”

– >80% reported an increase in overall knowledge.

– >31% revealed they would seek a second opinion or bring

additional information they had learned to their doctor’s

attention.

– 67% of patients initially reporting high or extreme anxiety

reported low or no anxiety following #BCSM participation.

Benefits of Twitter Chats

• Collaboration:

– #SXSH event organization

• Thought leadership:

– Activity toward tenure?

– Publications

– #hcsm with topics on research used for research

• Conference participation

Twitter Chats Can Tell a story…

Twitter Chats Can Tell a story ..

• This Segment of the discussion charged up the discussion on

the twitter feed…

#SPSM chat on BPD

#SPSM on BPD

#SPSM Chat on BPD

Collaborations

• Lead to a sidebar conversation and article with Dr. Jonathan

Singer (aka @SocWorkPodcast) about Stigmatizing

Language and Suicide for New Social Worker Magazine

• Caught the Attention of NASW (National Association of Social

Workers)

Twitter Chats can Build Community

The #BCSM “Batsignal”

The #BCSM “Batsignal”

The #BCSM “Batsignal”

The #BCSM “Batsignal”

Twitter Communities can Provide Asynchronous

Conversations

• Conversations of about resources/supports often continue

well after the chat

• Can do the same for professional resources and

collaborations

Starting your own chat, part 1

• Think through why

• Do you have enough to talk about to do so once, once a month, or

once a week?

– Think about the work required to promote, prep, and moderate

the chat for each of those scenarios

– What happens if you’re busy during a chat? Guest moderator, or

cancel?

• Pick a short, easy-to-distinguish hashtag

• Pick a date and time

• Need a website, or not?

– How will you point people to basic info about the chat?

Starting your own chat, part 2

• Decide if you will always moderator, or if you’ll share moderation duties

– Decide to create a moderator account, or use your own

• Decide how your chat will be run

– How will you identify and pick topics for each chat?

– What are the rules?

– How will you capture/curate content after the chat?

• Publicize your chat

• Host your first chat, and keep learning as you go!

@DanaMLewis key takeaways:

• Look before you leap: seek to understand the tone, style of the chat before jumping in

• Avoid self-promotion

• Moderating chats is a lot of work; often there is an existing chat to meet your needs.

• Community is the best part of chats! You’ll be surprised about the strong interdisciplinary relationships you can build

@StuckonSW Key Takeaways

• Twitter Chats are a great way to increase your reach, network

with others and develop potential collaborations

• They are often rich with resources that could assist you or

your agency.

• Full of multi-disciplinary perspectives to learn from

• The conversation can continue well beyond the chat.

Questions??

• Feel free to keep the conversation going tweet at

@StuckOnSW or @DanaMLewis

• Join Us Sunday Evenings

#HCSM Chat - 9pm EST

#SPSM Chat – 10pm EST

Helpful Links/References

• How to Participate in a Live Twitter Chat: Tips for Social Worker By Laurel Hitchcock

http://www.laureliversonhitchcock.org/2015/01/08/how-to-participate-in-a-live-twitter-chat-tips-for-social-workers/

• Symplur Healthcare Hashtags Project: http://www.symplur.com/healthcare-hashtags/

• Example of #HCSM symplur transcript:

http://embed.symplur.com/twitter/transcript?hashtag=hcsm&fdate=02%2F07%2F2016&shour=18&smin=00&tdate=0

2%2F07%2F2016&thour=19&tmin=15

• Suicide Prevention on Social Media blog: www.spsmchat.org

• Macro Social Work Tweet Chat blog: www.macrosw.com

• My blog about #SPSM chat about Borderline Personality: http://wp.me/p4sjb2-GT

• The full storify of the #BCSM bat signal: https://storify.com/itsthebunk/saved-by-the-bcsm-batsignal-the-power-of-

community

• Study about #BCSM increasing knowledge and decreasing anxiety: http://bcsm.org/bcsm-focus-of-recently-

published-study-on-social-media-and-breast-cancer/