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H A L L O F
DOERS
getpurple.io
H A L L O F
DOERS
revolar.com
H A L L O F
DOERS
a
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DEVELOPERS
1,000,000
Registered twilio accounts, as of May 23, 2016
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Annual API Requests
75 BILLIONSource: Twilio internal data
Source: Twilio internal data
Over
Global Devices1 BILLION
BUILDING BLOCKS
Lookup IP Messaging
Programmable
Video
InterconnectTask RouterNetwork Traversal Service
Elastic SIP Trunking
Programmable
SMSProgramma
ble Voice
Authy
Production Deployments Last Year
6,643
ELASTIC SIP TRUNKING -
SRTP
AUTHY ONETOUCH -
GAAPI
KEYSCOPILOT - GA
PROGRAMMABLE VIDEO - BETA
IP MESSAGING
- BETANEW
STATUS.TWILIO.COM
ELASTIC SIP TRUNKING - E911
CLIENT 1.3
LOOKUP - CALLER NAME
INTERCONNECTNEW DOCS &
TUTORIALS
NEW CONSOLE
MESSENGER & VIBER
TWIML BINS
PROGRAMMABLE SMS - SMPPMULTI CHANNEL
RECORDINGSCONFERENCE EVENTS
DEBUGGERTHING WE’RE GOING TO ANNOUNCE IN 20
MINUTESANOTHER THING WE’RE GOING TO
ANNOUNCE
MESSAGING ALPHA SENDER
GLOBAL CONFERENC
ES
MONITOR
EPIC CONFERENCES
Production Deployments Last
Year
6,643
THAT OTHER THING TOOTHING WE DECIDED
TO SHIP IN JULY INSTEAD OF AT
SIGNAL
AGILITY
MANAV KHURANA |
50 Small Teams
AGILITY
AGILITYwith
RESILIENCY
Anything is reliable.
C H A R L I E B E L L , A W S
Until it’s not.
OPERATIONAL MATURITY MODEL
Security
Build & Test
Operational
Resilience
Architecture
Supportability
RELIGION OF INSTRUMENTATION
BRUCE WONG Insight Engineering Lead, Twilio
ONE IN A MILLION CAN TAKE YEARS…
AT SCALE, ONE IN A MILLION HAPPENS DAILY.
DESIGN. ITERATE. VALIDATE.
RESILIENCE IS NEVER DONE.
2014 - Regionsby Chaos Engineering
2010 - Instancesby Chaos Monkey
AT SCALE YOU HAVE TO EMBRACE FAILURE… BEFORE FAILURE EMBRACES YOU.
Operational Maturity Model+ Insight
Engineering +Twilio
PREPARE FOR THAT ONCE IN A BLUE MOON
OPERATING AT SCALE
MIKE KADIN Engineering Manager Global Communications
COLLECTIVE INTELLIGENCE
SUPER NETWORK
SUPER NETWORK
22 Data Centers in 7 Global Regions Thousand of Interconnection Points Billions of Feedback Points
THE SOFTWARE JOURNEY
THE SOFTWARE JOURNEY
Going AllIn
Switched to agile, not despite their size but because of it.
Consolidate 17 disparate, legacy regional systems
CALL CENTER 2.0
CALL CENTER 2.0Twilio
Powered
CALL CENTER 2.0
Twilio Powered Programmable
VoiceIP
MessagingProgrammable
VideoTask
Router
Twilio allows us to treat our contact center as software.
R U T G E R D E S M E T C H A P T E R L E A D C O O O M N I C H A N N E L
E X P E R I E N C E
With Twilio, we’re going from 13 different implementations to one solution for all ING countries.
R U T G E R D E S M E T C H A P T E R L E A D C O O O M N I C H A N N E L
E X P E R I E N C E
PAT MALATACK Vice President of Product Twilio
2008Programma
ble Voice
2010Programma
ble SMS
Programmable
Voice
DO MORE. LESS CODE.
2015Programma
ble SMS
Programmable
Voice
2015Programma
ble SMS
Programmable
Voice
Network Traversal Service
Elastic SIP Trunking Lookup
2015Programma
ble SMS
Programmable
Voice
Network Traversal Service
Elastic SIP Trunking Lookup
Programmable Video
IP Messaging
2015Programma
ble SMS
Programmable
Voice
Network Traversal Service
Elastic SIP Trunking Lookup
Programmable Video
IP Messaging
TaskRouterAuthy
2016Programma
ble SMS
Programmable
Voice
Network Traversal Service
Elastic SIP Trunking Lookup
Programmable Video
IP Messaging
TaskRouterAuthy
Interconnect
DO MORE. LESS CODE.
ADD-ONSB
NUMBER
ADD-ONS
MESSAGE
ADD-ONS
RECORDIN
G ADD-ONS
ADD-ONSB
Phone Intellige
PROGRAM
ADD-ONSBETA
ADD-ONSBETA
PROGRAM
Caller ID
NUMBER ADD-ONS
Clean Call
Mobile Ownersh
Advanced Caller
Phone Reputati
Carrier Info
Caller Name
Phone Intellige
PROGRAM
Caller
NUMBER ADD-ONS
Clean
Mobile Advanc
Phone Carrier Caller
Phone
RECORDING ADD-ONS
Speech to Text
High Accuracy
PCI Detection
ADD-ONSBETA
PROGRAM
Message Sentiment
ADD-ONSBETA
PROGRAMMESSAGE ADD-ONS
Message Sentiment
Opt-out Detection
Food Deliver
Message Insights
Caller ID
NUMBER ADD-ONS
Clean Call
Mobile Ownershi
Advanced Caller ID
Phone Reputatio
Carrier Info
Caller Name
Phone Intelligenc
Sentiment Analysis
Instant API
Instant Code
Spoken Results
Short Answers
ADD-ONSBETA
LOOKUP
Caller ID
NUMBER ADD-ONS
Clean Call
Mobile Ownershi
Advanced Caller ID
Phone Reputatio
Carrier Info
Caller Name
Phone Intelligenc
ADD-ONSBETA
DO MORE. LESS CODE.
NUMBER
ADD-ONS
MESSAGE
ADD-ONS
RECORDIN
G ADD-ONS
ADD-ONSB
ADD-ONSBETA
ADD-ONBETA
PUBLISHERS
THINGSInternet of
THINGSInternet of
Cellular Wireless
Experimentation is the
prerequisite to innovation.
Programmable Wireless
A programmable wireless network for 2G, 3G, and LTE connectivity.
in partnership with
Four Things: SIM Cards, Data, Voice, and Text
Programmable Wireless
SIMs
Business Model for Innovation
Great APIs
Business Model for Innovation
No Minimums, No Commits, Pricing Tiers with Volume
SIMs
Business Model for Innovation
No Minimums, No Commits, Pricing Tiers with Volume
SIMs
$5one-time fee
Less than a dollar at
volume
Business Model for InnovationNo Minimums, No Commits, Pricing Tiers with
Volume
Data$2
month per SIM
$0.1
mb
Low Bandwidth
$2month
per SIM includes 1 GB
$15additional
GB
High Bandwidth
Business Model for InnovationNo Minimums, No Commits, Pricing Tiers with
Volume
Voice SMS$0.01per minute
$0.007per message
Business Model for InnovationNo Minimums, No Commits, Pricing Tiers with
Volume
Commands$0.005
Per command
Zach Supalla CEO & Co-Founder
Device APIsIntroducing
Lifecycle APIs Commands APIProvision,
Deprovision, Rate Plans
Wake up device & trigger code
REST & TwiML
Yup, it works.
Device APIsIntroducing
Lifecycle APIs Commands API REST & TwiML
Developer Preview Today Coming Soon
THINGSInternet of
THINGS
Internet of & PEOPLE
THINGS
Internet of
& PEOPLEEmbedded Devices BYOD Phones & Tablets To Be Invented
The world needs thousands of micro-
carriers.
We can’t wait to seewhat you build.
NOTIFY
PREVIEW
NOTIFYPREVIEW
NOTIFYPREVIEW
NOTIFYPREVIEW
NOTIFY
PREVIEW
NOTIFY
PREVIEW
ORCHESTRATIONS
FANOUT FAILOVER LAST USED
CURRENT ACTIVE
NOTIFY
PREVIEW
TAGS BOOLEAN OPERATORS
SEGMENTATIONS
NOTIFY
PREVIEW
NOTIFY
PREVIEW
NOTIFY
PREVIEW
NOTIFY
PREVIEW
NOTIFY
PREVIEW
Segmentations Multi-channel Messaging
Orchestrations
NOTIFY
PREVIEW
Developer Preview Today
NOTIFY
PREVIEW
INTELLIGENT AGENTS
(IA)
ARTIFICIAL INTELLIGENCE
(AI)
NLU NLP Deep Learning AlexaM OK GoogleSiriNLG
APPS IN CHATWeChatFB Messenger
Viber kakaotalk
CHAT IN APPSGoogle
HangoutsOffice 365
Twilio IP Messaging
Twilio Video
HUMAN
IVRs and hold times are the
Velveeta of Business
Communications
BUSINESS IS HUMAN AFTER
ALLBeing treated like a
human isn’t a luxury, it’s just common
courtesy.
An hour call to a business is more like 55 minutes of async, and 5 minutes of sync.
BUSINESSES NEED TO
COMMUNICATE LIKE PEOPLE DO.
USE THEIR CHANNEL
USE THEIR CONTEXT
USE THEIR CHANNEL
USE THEIR CONTEXT
USE THEIR CHANNEL
USE HUMAN SPEAK
TO BE HUMAN, BUSINESSES MUST
HAVE CONVERSATIONS.
GlobalSMS
MMS
Google Cloud
IPMessagin
g
Viber
Apple Push
MessagingHUB
Messaging
HUBFacebook
GlobalSMS
MMS
GCM
IPMessagin
g
Viber
APN
EVERY NOTIFICATION IS THE BEGINNING OF A CONVERSATION.
IT’S EASY TO HAVE CONVERSATIONS, YOU JUST HAVE TO HIT REPLY.
Messaging
HUBFacebook
GlobalSMS
MMS
GCM
IPMessagin
g
Viber
APN
EVERY NOTIFICATION IS THE BEGINNING OF
A CONVERSATION.
MessagingHUB
MESSAGING INTEGRATIONS
Introducing
Coming Soon
HUMAN AFTER ALL
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