TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 1
General Introduction
1. Ice-breaking session.2. Self-introduction by tutor and
students.3. Briefing on course requirements.4. Tutorial
expectations and participation.5. Briefing on Group Report &
Oral Presentation (requirements and expectations).6. Team formation
for Group Report. (4 members per group)7. Tutor assigns question
and schedule time for oral presentation & group report foreach
group.** Oral presentation and group report submission will starts
from Week 3 to 5**
**Important note**Students are required to sit for one (1)
online teston Week 3. Please make sure that you areregistered under
this course and be able to accessto CEL to take the test.
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 2Topic 1 : Foundations of Organizational
Structure
Part A: Multiple Choice Questions1) The ________ refers to the
number of subordinates that a manager directs.A) span of controlB)
unity of commandC) chain of commandD) decentralization principleE)
leadership web
2) A task that is subdivided into many separate jobs is
considered to have ________.A) a high degree of
departmentalizationB) a low degree of decentralizationC) a high
degree of work specializationD) a low degree of structureE) a high
degree of matrix structuring
3) Aeronautics Inc., a parts supplier, has departments for
government aircraft andcontracts, large commercial aircraft
clients, and small personal aircraft clients. This is anexample of
________ departmentalization.A) productB) functionC) geographyD)
customerE) service
4) Stalsberry Company has employees in personnel, sales, and
accounting. This divisionof an organization into groups according
to work functions is an example of ________,the second element of
structural organization.A) social clusteringB) bureaucracyC)
specializationD) centralizationE) departmentalization
5) The unbroken line of authority that extends from the top of
the organization to thelowest echelon and clarifies who reports to
whom is termed ________.A) chain of commandB) authorityC) span of
control.D) unity of commandE) web of authority
6) Which one of the following is consistent with a simple
structure?A) high centralizationB) high horizontal
differentiationC) high employee discretionD) standardizationE)
bureaucracy
7) Which of the following is a drawback of a narrow span of
control? It ________.A) reduces effectivenessB) is more efficientC)
encourages overly tight supervision and discourages employee
autonomyD) empowers employeesE) increases participatory
decision-making
8) In an organization that has high centralization, ________.A)
the corporate headquarters is located centrally to branch officesB)
all top level officials are located within the same geographic
areaC) action can be taken more quickly to solve problemsD) new
employees have a great deal of legitimate authorityE) top managers
make all the decisions and lower level managers merely carry
outDirections
Discussion Question9. How can managers create a boundaryless
organization?
10. What are the characteristics of a virtual organization?
11. Why do organizational structures differ, and what is the
differences between a mechanistic structure and an organic
structure?
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 3Topic 2 : Organizational Culture
Part A: Discussion Question
1) Explain the primary methods of maintaining an organization's
culture.
2) Explain how an institutionalized culture can be a barrier to
diversity. Describehow an organization could utilize the three
forces at play in sustaining a culture tohelp create a diverse
workforce.
3) What are the three stages of socialization through which
employees becomeindoctrinated into an organization's culture?
4) Discuss the difference between strong and weak organizational
cultures anddiscuss the effect that a strong culture can have on an
acquisition or merger.
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 4Topic 3: Foundations of Group Behavior
& Understanding Work Teams
Part A: Discussion Question
1) List and briefly describe the stages in the five-stage model
of group development.
2) Design the most effective team to figure out ways to reduce
the number ofpreparation hours for shipping products overseas for
your company. Choose thetype of team from one of the four principal
team types. Describe your team'scontext, composition, and process
parameters.
3) Explain the difference between groupthink and group shift.
Give an example tosupport your answer.
4) What are the strength and weaknesses of group versus
individual decision making? Give example to support your
answer.
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 5Topic 4: Motivation Concepts
Part A: Discussion Questions
1) Compare and contrast a manager that implements Theory Y and
one thatadheres to the expectancy theory. How would each choose to
motivate theiremployees?
2) Describe Maslow's hierarchy of needs including the types of
needs and how theybecome dominant.
3) According to Two-Factor Theory, how might a manager motivate
employees?
4) What are the similarities and differences between
reinforcement theory and goal-setting theory?
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 6Topic 5: Motivation: From Concepts to
Applications
Part A: Discussion Questions
1) List and describe THREE (3) different variable-pay programs.
Be sure to includepiece-rate plans, profit-sharing plans.
2) Compare and contrast the benefits of intrinsic rewards such
as recognition andextrinsic rewards such as pay as forms of
motivation.
3) What is employee involvement and why is it important. Give
two examples.
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 7Topic 6: What do Managers Do &
Leadership
Part A: Multiple Choice Questions
1) Which of the following is most likely to be a belief held by
a successful manager?A) Technical knowledge is all that is needed
for success.B) It is not essential to have sound interpersonal
skills.C) Technical skills are necessary, but insufficient alone
for success.D) Effectiveness is not impacted by human behavior.E)
Technical skills do not influence efficiency.
2) Which of a manager's primary functions requires the manager
to define anorganization's goals, establish an overall strategy for
achieving these goals and develop acomprehensive hierarchy of plans
to integrate and coordinate activities?A) controllingB) planningC)
staffingD) coordinatingE) leading
3) As a manager, one of Joe's duties is to present awards to
outstanding employees withinhis department. Which Mintzberg
managerial role is Joe acting in when he does this?A) leadership
roleB) liaison roleC) monitor roleD) figurehead roleE) spokesperson
role
4) Jill is valued by her colleagues for her ability to perform
effective break-even analysison upcoming ventures. In this case,
her colleagues value her for competencies that fallwithin which
essential management skills categories?A) technicalB)
communicationC) humanD) conceptualE) education
5) Leadership is best defined as ________.A) the ability to
influence a group in goal achievementB) keeping order and
consistency in the midst of changeC) implementing the vision and
strategy provided by managementD) coordinating and staffing the
organization and handling day-to-day problemsE) not a relevant
variable in modern organizations
6) The two dimensions of leadership behavior identified in the
University of Michiganstudies are ________.A) coercion and
motivationB) emotional and rationalC) employee-oriented and
production-orientedD) initiating structure and considerationE)
initiation and completion
Part B: Discussion Questions
1) Describe the three essential management skills that
differentiate effectivemanagers from ineffective ones. Provide a
workplace example of how these skillscould be used when dealing
with the challenge of a workplace recession.
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 8Topic 7: Leadership
Part A: Multiple Choice Questions
1) Hersey and Blanchard developed which of the following?A)
situational leadership theoryB) cognitive resource theoryC)
managerial grid modelD) path-goal theoryE) cognitive orientation
model
2) Hersey and Blanchard's leadership theory differs from other
leadership theoriesprimarily because it ________.A) explores the
role of the expectations of the leader for the followerB) focuses
on the followersC) holds that leadership style should be dependent
on the situationD) is normativeE) deals strictly and exclusively
with contingencies
3) What is the main principle of path-goal theory?A) Successful
leadership is achieved by selecting the right leadership style.B)
Stress is a form of situational unfavorableness and a leader's
reaction to it depends onhis or her intelligence and experience.C)
Effective group performance depends on the proper match between the
leader's styleand the degree to which the situation gives control
to the leader.D) Leaders establish a special relationship with a
small group of their followers becauseof time pressures.E) The
leader is responsible for providing followers with the information,
support, orother resources necessary for them to do their jobs.
4) Which of the following is not a key characteristic of a
charismatic leader?A) sensitivity to follower needsB)
unconventional behaviorC) vision and articulationD) task
orientationE) willingness to take risks
5) Researchers are conducting a study of a company called Acme
Corp, which theybelieve to be led by a transformational leader.
Which of the following, if true, wouldmost support the conclusion
that Acme's leader is a transformational leader?A) Acme's top
managers often conflict over defining the organizations goals.B)
Acme's goals tend to be very ambitious and to hold personal value
for employees.C) Creativity is discouraged among Acme employees.D)
Acme managers are cautious and rarely take risks.E) Acme's
compensation plans are designed to reward short-term results.6)
Leaders who clarify role and task requirements to accomplish
established goals exhibita _________ style of leadership.A)
transformationalB) transactionalC) charismaticD) self-initiatingE)
situational
7) Richard is a transactional leader who has just assigned a
series of tasks to a projectteam. Which of the following is most
likely to be true about the team's performanceunder Richard's
guidance?A) They will set new standards of productivity for the
department, exceeding Richard'sexpectations.B) They will meet the
goals set for them but are unlikely to go beyond those goals.C)
They will tend to be unclear about the roles assigned to each team
member.D) They will be highly motivated by what they view as
Richard's heroic or extraordinaryqualities.E) They will tend to put
their individual self-interest above the interests of the
company.
Part B: Discussion Questions
1)Compare and contrast Hersey and Blanchard's situational
leadership theory withHouse's path-goal theory.
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 9Topic 8: Communication
Part A: Multiple Choice Questions
1) Communication serves all of the following functions within a
group or organizationexcept ________.A) motivationB) planningC)
emotional expressionD) controlE) conveying information
2) Alejandro is annoyed that the new recruit, Ben, is working
faster than anyone else inthe group, making the rest of the group
look bad. In the company cafeteria Alejandroteases Ben and calls
him the 'super recruit' and imitates his style of working so
rapidly.Alejandro wants to intimidate Ben so that he will work
slower. Which function ofcommunication is Alejandro using by making
fun of Ben?A) motivationB) controlC) expressionD) informationE)
formal
3) Helena and Laura were talking on the phone. Laura's two year
old son fell and startedcrying and Laura could no longer hear what
Helena said. This is an example of________.A) transmittingB)
decodingC) noiseD) understandingE) analysis
4) The communication used by managers to provide job
instructions is ________communication.A) downwardB) lateralC)
formalD) directionalE) diagonal
Part B: Discussion Questions
1)Describe the communication process. Include the communication
process model andexplain the eight parts of this model.
2) Explain how the grapevine functions and why it exists in
organizationalcommunication. Describe the general direction of
communication and the form ofcommunication most commonly used in
the grapevine. What can a manager do to limitthe negative effects
of the grapevine?
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 10Topic 9: Conflict Management
Part A: Multiple Choice Questions
1) The traditional view of conflict is the belief that conflict
is ________.A) harmfulB) naturalC) necessaryD)
situationally-dependentE) neutral
2) Which of the following is not a cause of conflict, according
to the traditionalist view?A) general poor communication between
peopleB) lack of openness in the organizationC) trust between
people in the organizationD) management failure to be responsive to
employee needsE) management failure to be responsive to employee
aspirations
3) The ________ view of conflict argues that conflict is
necessary for a group to performeffectively.A) human relationsB)
interactionistC) traditionalD) functionalE) reactive
4) ________ conflicts are almost always dysfunctional.A) TaskB)
JobC) RelationshipD) ProcessE) Functional
5) The first stage of the conflict process is termed ________.A)
cognition and personalizationB) behavioral manifestationC)
potential opposition or incompatibilityD) intentionE)
habituation
6) High job specialization can lead to ________ conflict.A)
communicationB) structuralC) personal-variableD) job-relatedE)
team7) In which stage are conflict issues defined?A) potential
oppositionB) cognition and personalizationC) intuitionsD)
behaviorE) reaction and transference
8) The conflict-handling intention of collaborating is
________.A) assertive and uncooperativeB) assertive and
cooperativeC) unassertive and uncooperativeD) unassertive and
cooperativeE) affective and reflective
9) Angelina feels that her cubicle neighbor talks too loudly on
the phone, but in otherways she is a great neighbor. Angelina gets
annoyed every time her neighbor's phonerings, but she has decided
it's simply not worth the trouble to talk to her
neighbor.Angelina's conflict intention is called ________.A)
competingB) avoidingC) accommodatingD) compromisingE)
collaborating
10) Which of the following is not a conflict-resolution
technique?A) creating superordinate goalsB) appointing a devil's
advocateC) avoiding the conflictD) exercising authoritative
commandE) generating additional resources
11) Stage II of the conflict process deals with conflict being
________.A) perceived and feltB) apparent and experiencedC)
expressed and perceivedD) overt and covertE) internalized
12) Irma does not like a few of the standard operating
procedures adapted for the newproject. However, she discussed the
items with the team and told them that she realizedshe was in the
minority and that she would adapt the new procedures to maintain
smoothoperations within the team. This type of intention is called
________.A) sacrificingB) accommodatingC) collaboratingD)
compromisingE) competingTUNKU ABDUL RAHMAN UNIVERSITY
COLLEGEABDM2083 ORGANIZATION & HUMAN RESOURCETUTORIAL 11Topic
10: Power and Politics
Part A: Multiple Choice Questions
1) Power can be defined as ________.A) the ability to influence
the behavior of othersB) the actualization of the dependency of
othersC) congruence between the goals of the leader and those being
ledD) downward influence on one's followersE) upward influence on
one's leaders
2) One reacts to ________ power out of fear of the negative
ramifications that mightresult if one fails to comply.A)
legitimateB) coerciveC) punitiveD) referentE) abusive
3) The power that the College Dean has been granted by the
University over the faculty istermed ________ power.A) academicB)
positionalC) legitimateD) organizationalE) balanced
4) Power tactics can be defined as ________.A) the only
legitimate sources of powerB) techniques for translating power
bases into specific actionC) strategies for gathering and maintain
supportD) organizational structural characteristicsE) approaches
for winning arguments
5) Vivian has not been handling one portion of her duties in a
satisfactory manner. As aresult, her manager threatens to withhold
her promotion. Which power tactic is beingused?A) exchangeB)
ingratiationC) pressureD) personal appealsE) inspirational
appeals
Part B: Discussion Questions
1) Contrast leadership and power.
2) List and discuss the bases of personal power.
3) Distinguish between legitimate political behavior and
illegitimate politicalbehavior.
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 12Topic 11: Human Resource Policies and
Practices (Human Resource Planning&Forecasting,
Recruitment)
Part A: Discussion Questions
1) Define human resource planning. Describe the TWO (2)
components in humanresource planning.
2) Describe human resource databases and how databases can
assist in matchinginternal employees to positions.
3) List TWO (2) methods are available to firms when either a
shortage or surplus ofworkers is forecasted?
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 13Topic 12: Human Resource Policies and
Practices (Selection)
Part A: Multiple Choice Questions
1) Which of the following is the most common method of initial
selection?A) written testsB) background checkC) performance testD)
application formE) work-sample test
2) More than ________ percent of employers conduct some type of
background check onpotential employees during some point in the
hiring process, usually either in the initialphase or the
contingent phase.A) 25B) 50C) 65D) 80E) 95
3) The best way for an employer to find out if a potential
employee can do a job is by________.A) using the interview
processB) using a written testC) having them spend a day in the
officeD) administering an IQ testE) using a performance simulation
test
4) Work sample tests are widely used in hiring ________.A)
unskilled laborB) skilled workersC) professional workersD)
managersE) knowledge workers
5) The results of which of the following tend to have a
disproportionate amount ofinfluence on employee selection
decisions?A) interviewsB) written testsC) performance simulation
testsD) work sampling methodsE) personality tests
6) The behavioral structured interview is built on the
assumption that ________.A) past behavior is the best predictor of
future behaviorB) technical knowledge and skills are the best
predictor of job performanceC) personality is the best predictor of
job performanceD) personality and mood are highly correlatedE)
technical knowledge and mood are highly correlated
Part B: TRUE /FALSE Questions
1) As a selection device, written tests have decreased in usage
during the past 20 years.(TRUE /FALSE)
2) A test that measures factors such as dependability,
carefulness, responsibility, andhonesty is referred to as a
performance factor test. (TRUE /FALSE)
3) Work samples yield validities almost consistently superior to
written aptitude tests.(TRUE /FALSE)
4) In assessment centers, job candidates are evaluated as they
go through several days ofexercises that simulate real problems
they would confront on the job. (TRUE /FALSE)
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGEABDM2083 ORGANIZATION &
HUMAN RESOURCETUTORIAL 14Topic 13 & 14: Human Resource Policies
and Practices (Performance Evaluation)
Part A: Multiple Choice Questions
1) Performance evaluations today are generally based on which
three types of behavior?A) task performance, productivity, tenureB)
productivity, efficiency, absenteeismC) task performance,
citizenship, counterproductivityD) citizenship,
counterproductivity, personalityE) leadership, training,
efficiency
2) Performance evaluations are used as a mechanism for all of
the following except________.A) monitoring the success of marketing
strategiesB) determining promotionsC) pinpointing employees
skillsD) identifying training and development needsE) providing
feedback to employees
3) Which of the following is not a weakness of the 360-degree
evaluation system?A) artificially inflated feedback from peersB)
insufficient training for performance evaluatorsC) discrepancies
between evaluating groupsD) provides a wide performance
perspectiveE) difficulties in reconciling differing evaluations
4) Performance evaluations are used to ________.A) improve group
cohesivenessB) define departmental structureC) help management make
HR decisionsD) identify how jobs are completedE) decrease
conformity within organizations
5) Which of the following is the least predictive set of
criteria used to evaluateemployees?A) traitsB) task outcomesC)
behaviorsD) personalityE) mood
Part B: Discussion Questions
1) What are the three most popular sets of criteria for
evaluating employee performance?
2) Who should perform employee evaluations?