Tuesday, February 15, 20001 Management of Information Systems: 45-870 Mini-3 Spring 2000.

Tuesday, February 15, 2000 1

Management of Information Systems: 45-870

Mini-3Spring 2000


Agenda Announcements – Schedule Updates Return of Technology Byte Review of IT Diagnosis IT Diagnosis: In-Class Exercise Intranets in Business Video on Intranet Applications Extending Intranets: Extranets Enterprise Collaboration

Technologies


Schedule Updates Sonoco I/T Diagnosis

Due no later than Tuesday, 22-Feb, 2000, by start of class

Ford I/T Strategy Analysis No assignment due Article and discussion questions will

be distributed on Tuesday, 22-Feb We will discuss the article and

discussion questions informally in class on 29-Feb


Schedule Updates What does this mean for you?

More sleep! Only one case assignment (not two) More time to do a good job on Sonoco

Case Analysis and IT Exercise III


Schedule Updates IT Exercise III (Web Stores)

Will distribute and explain on Thursday, 17-Feb

Additional technical explanation on Tuesday, 22-Feb


Schedule Updates Guest Speakers

Feb 22, Mr. Alberto Espinosa, CEO of Mayor Maynot Deliver, Inc. to discuss:

ASP and web databases IT Exercise III

Feb 24, Guest Speaker, AT Kearney, to discuss:

Developing an I/T Strategy


IT Diagnosis: Assessing Opportunities for E-Commerce IT Diagnosis

Describes how IS activities (input, processing, output, storage, control) are accomplished

Describes how use of resources (people, hardware, network, software) support the conversion of data resources into information products

Answers the question: “what resources are required to accomplish the activities that can produce the information products needed by end users?”


IT Diagnosis:The IS Component Matrix

IS Activities and Resources

Hardware

Software

People

Data Informa-tion Products

Input

Processing

Output

Storage

Control


Use of the IS Component Matrix: An Example


Case Analysis:Sonoco IT Diagnosis Read the Sonoco Case (pp. A8-

A13) Also check:

http://www.datamation.com/entap/02son.html


Case Analysis:Sonoco IT Diagnosis

Write a short report to briefly address these questions: Create an IS component matrix to:

document the IS activities and resources in Sonoco’s order fulfillment and other information systems

Using your IS component matrix: identify some opportunities for e-commerce for Sonoco based

upon their IS activities describe how Sonoco should adapt or extend its IS resources to

realize these opportunities Describe the role of IT in Sonoco:

in the late 1980’s and early 1990’s in the new business strategies in an e-commerce marketplace


IT Diagnosis:In-Class Exercise Read the brief description of CMU’s

parking allocation system Based upon the description, create

an IS component matrix to document the activities and resources in this information system

What e-commerce opportunities do you see for improvement to this system


Example of IT Diagnosis:The IS Component Matrix for CMU’s Parking System

IS Activities and Resources

Hardware

Software

People

Data Informa-tion Products

Input

Processing

Output

Storage

Control


Example of IT Diagnosis:Opportunities for E-commerce What e-commerce opportunities do

you see for improvement to CMU’s parking system


Enterprise-Wide Systems Intranets and Extranets Enterprise Collaboration

Technologies


Intranets Characteristics:

Network, inside organization, uses Internet technologies to provide information sharing, communications, collaboration, support of business processes

Protected by security Can be accessed through the intranets

of customers, suppliers, and other business partners via extranet links


How Intranets Work


Levels of Intranet Applications

Level 1: Provide access to information Examples:

Level 2: Facilitate collaboration within and across departments Examples:

Level 3: Process online transactions Examples:


Transaction Processing on an Intranet


Enabling Transaction Processing on an Intranet CGI (Common Gateway Interface)

Forms Scripts

Java (applets) ActiveX


Intranet Applications (Video) Discussion Questions:

Why are intranets easier to learn than typical computer applications?

What are the benefits and limitations of a corporate intranet?

What levels of intranet applications does Metamor use?


CORPORATEINTRANET

EngineeringServer

Internet Web Sites

Internet Links

Customers

Extranet Links

H.R.Server

Other Company Locations

Intranet Links

Legacy DataServer

MarketingServer

Extranet Links

Suppliers

Linking Intranets to Extranets, the Internet


Extranets What is an Extranet?

Examples:


Extranets Types of Extranets:

VANs:

EDIs:

VPNs:


Extranets How does an Extranet work?


Extranets Tunneling:

Encryption:

Protocols used in Tunneling:


Extranets Firewalls:

How do Firewalls work:


Extranets Benefits of Extranets:

Key Issues of Extranets:


CommunicateCommunicate

CollaborateCollaborateCoordinateCoordinate

Goals of EnterpriseCollaboration

Systems

Enterprise Collaboration


ElectronicCommunications

Tools

ElectronicCommunications

Tools

EnterpriseConferencing

Tools

EnterpriseConferencing

Tools

Collaborative WorkManagement

Tools

Collaborative WorkManagement

Tools

Groupware forEnterprise

Collaboration

Groupware forEnterprise

Collaboration

Technologies for Electronic Collaboration


Voice MailVoice Mail

E-MailE-Mail

Web Publishing

Web Publishing

Bulletin Board

Systems

Bulletin Board

SystemsFaxingFaxing

GroupwareElectronic

CommunicationsTools

Electronic Communications Technologies


Data Conferencing

Videoconferencing

DiscussionForums

Electronic MeetingSystems

VoiceConferencing Chat Systems

Groupware Enterprise

CollaborationTools

Enterprise Collaboration Technologies


Task andProject

Management

Task andProject

Management

Calendaringand

Scheduling

Calendaringand

Scheduling

Other JointWork ToolsOther JointWork Tools

KnowledgeManagementKnowledge

ManagementWorkflowSystemsWorkflowSystems

GroupwareCollaborative Work

ManagementTools

Collaborative Work Management Technologies

Tuesday, February 15, 20001 Management of Information Systems: 45-870 Mini-3 Spring 2000.

Documents

system slide

strategy slide

schedule updates sonoco

ecommerce marketplace

sonoco case analysis

component matrix

information products

activities input