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Telstra IP Telephony
Telstra Telephony Toolbar
User Guide
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Table of ContentsTable of ContentsTable of ContentsTable of Contents
About This Guide ........................................................................................................................................................................................5
Open TTT ..........................................................................................................................................................................5
First Time Login ................................................................................................................................................................6
Subsequent Use After First Login.............................................................................................................................................................8
Call Control Toolbar .......................................................................................................................................................11
Making Calls ...................................................................................................................................................................12
Basic Dialling using the Call Control toolbar.................................................................................................................................. 12
Dial from E-mail in Microsoft Outlook 2000/2002/2003 ................................................................................................................ 13
Dial from Contact List......................................................................................................................................................................... 14
Dial from vCard.................................................................................................................................................................................... 14
Dial from Personal Directory............................................................................................................................................................. 15
Dial from Group Directory ................................................................................................................................................................. 16
Dial from Call History ......................................................................................................................................................................... 16
Dial from Speed Dial Directory ......................................................................................................................................................... 17
Dial from Search.................................................................................................................................................................................. 17
Open URL.............................................................................................................................................................................................. 20
Save vCard............................................................................................................................................................................................ 20
Voice Mail .......................................................................................................................................................................21
Transfer to Voice Mail ........................................................................................................................................................................ 21
End a Call ........................................................................................................................................................................21
During a Call ...................................................................................................................................................................22
Hold Call ............................................................................................................................................................................................... 22
Call History .....................................................................................................................................................................23
Microsoft Outlook Integration ......................................................................................................................................28
Web Screen Pop..............................................................................................................................................................33
About ………………………………………………………………………………………………………………………………………………………………….34
Call Forwarding No Answer............................................................................................................................................................... 37
Do Not Disturb ..................................................................................................................................................................................... 39
External Calling Line ID Delivery ...................................................................................................................................................... 40
Internal Calling Line ID Delivery ....................................................................................................................................................... 40
Calling Line ID Delivery Blocking ...................................................................................................................................................... 49
Call Control .....................................................................................................................................................................50
Using TTT with Microsoft Windows Service Pack 2 (SP2) ............................................................................................54
TTT Not Visible in Microsoft Outlook ............................................................................................................................55
Enable TTT within Microsoft Outlook 2000/2002/2003................................................................................................55
Enable TTT within Microsoft Outlook 2007..................................................................................................................56
I Have Not Been Licensed to Use TTT ...........................................................................................................................58
TTT Not Visible in Microsoft Internet Explorer.............................................................................................................58
The services toolbar controls the call behaviour of TTT and the attached telephony service it is associated with.
These functions are shortcuts to the most frequently used functions in CommPilot.
Login Login Login Login Logs in and out of TTT. The colour and appearance of this icon
indicates your login status.
A grey icon indicates that you are not logged in. A green icon shows that you
are currently logged in. A disabled button shows that TTT is attempting to
log in. A red button indicates that your last login attempt failed.
OptionsOptionsOptionsOptions:::: You can configure your TIPT account, connection settings, and
dialling rules through this dialog. This icon is highlighted when open.
Services:Services:Services:Services: You can configure the Call Management services provided by TTT.
This icon is highlighted when in use.
CommPilot LoginCommPilot LoginCommPilot LoginCommPilot Login button uses the web browser to navigate to the CommPilot
login page. This button is only available in the Microsoft Internet Explorer and
Mozilla Firefox toolbars.
Remote Office:Remote Office:Remote Office:Remote Office: When activated, this service allows you to use an alternate
phone, such as a mobile, home, or hotel phone, as your main business phone.
When this service is enabled, the icon is highlighted.
If Remote Office is not yet configured when you use this icon, TTT opens the
Services dialog to the Remote Office page so you can configure the service.
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Simultaneous RingSimultaneous RingSimultaneous RingSimultaneous Ring:::: This allows you to set up a list of up to ten additional
phone numbers that ring each time you receive a call. While the service is
enabled, the icon remains highlighted.
If Simultaneous Ring is not yet configured when you use this icon to activate
the service, TTT opens the Services dialog to the Simultaneous Ringing page for
you to configure the service.
Current CommPilot Profile Current CommPilot Profile Current CommPilot Profile Current CommPilot Profile sets the current CommPilot Express profile, which
determines the way the system handles incoming calls. You can configure
the settings for your CommPilot Express profiles in the Services dialog.
Call Forwarding Always ServiceCall Forwarding Always ServiceCall Forwarding Always ServiceCall Forwarding Always Service automatically forwards all incoming calls to a
specified phone number. When this service is enabled, this icon remains
highlighted.
If Call Forwarding Always is not yet configured when you use this icon to
activate the service, TTT opens the Services dialog to the Call Forwarding
Always page for you to configure the service.
Call Forwarding No Answer Service: Call Forwarding No Answer Service: Call Forwarding No Answer Service: Call Forwarding No Answer Service: automatically forwards all incoming
calls to a specified phone number when you do not answer within a specified
number of rings. While the service is enabled, the icon remains highlighted.
If Call Forwarding No Answer is not yet configured when you use this icon to
activate the service, TTT opens the Services dialog to the Call Forwarding No
Answer page for you to configure the service.
Call Forwarding Busy ServiceCall Forwarding Busy ServiceCall Forwarding Busy ServiceCall Forwarding Busy Service forwards all incoming calls to a specified phone
number when you are busy on other calls. While the service is enabled, this
icon remains highlighted.
If Call Forwarding Busy is not yet configured when you use this icon to
activate the service, TTT opens the Services dialog to the Call Forwarding Busy
page for you to configure the service.
Do Do Do Do Not Disturb Not Disturb Not Disturb Not Disturb Service automatically forwards all incoming calls to your
Voice Mail service, or plays callers a busy tone if you do not have a Voice Mail
service configured. While the service is enabled, this icon remains highlighted.
Speed Dial DirectorySpeed Dial DirectorySpeed Dial DirectorySpeed Dial Directory allows you to dial phone numbers saved in your speed
dial list by clicking on them with your mouse.
Call History Call History Call History Call History opens the list of your most recent received calls, missed calls, and
dialled calls.
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Personal Directory Personal Directory Personal Directory Personal Directory allows you to dial phone numbers saved in your personal
list by clicking on them.
Group Directory Group Directory Group Directory Group Directory permits you to list the phone numbers of other members of
your telephony group. Once listed, you can dial the numbers in the listing by
clicking on them.
Search Search Search Search hunts in the group, personal, Microsoft Outlook, and Lightweight
Directory Access Protocol (LDAP, if set up) directories for the criteria you enter.
NOTENOTENOTENOTE: Please check with your Customer Group Administrator on the
directories your TTT is configured to search.
Telstra sitesTelstra sitesTelstra sitesTelstra sites provides a drop-down list containing URL links to other Telstra
services. Select an item from the list to navigate to that page in your web
browser. This button is not available in Microsoft Outlook.
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Call Control ToolbarCall Control ToolbarCall Control ToolbarCall Control Toolbar
The Call Control Toolbar allows you to make and receive calls by interacting with and controlling your TIPT phone
through the client application. This allows the dialling and receiving of numbers, putting calls on hold, the initiating
of call transfers and call conferencing through the desktop client. Calls are accepted through the TIPT telephone
attached to the logged in TTT Account.
Dial NumberDial NumberDial NumberDial Number dials a specified number.
Answer Answer Answer Answer call answers an incoming call. Answer call can also be used to
Unhold a call.
Hold Hold Hold Hold puts the current call selected in the Call Lines on hold.
Blind Transfer Blind Transfer Blind Transfer Blind Transfer transfers the current call to another phone number.
Conference Call Conference Call Conference Call Conference Call starts a conference call that can include 3 to 32 callers. This
button only becomes enabled when you are connected to two other parties
at the same time.
EndEndEndEnd Call Call Call Call ends the current call. End Call can also be used to drop a held call.
Call LinesCall LinesCall LinesCall Lines is a list of phone numbers you are currently connected to, and their
call Status. Use this list to select which line you are managing with TTT.
Dial Contact Dial Contact Dial Contact Dial Contact dials the business, home, or mobile number of a selected contact
within Microsoft Outlook. This button is only available on the Microsoft
Outlook Toolbar.
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Call ControlCall ControlCall ControlCall Control
Making CallsMaking CallsMaking CallsMaking Calls
Basic Dialling using the CaBasic Dialling using the CaBasic Dialling using the CaBasic Dialling using the Call Control toolbarll Control toolbarll Control toolbarll Control toolbar
To dial a new number not listed in a directory:
• Type the number in the Dial Number box.
• To place the call, press ENTERENTERENTERENTER.
• To end the call, click EndEndEndEnd.
To redial a previously dialled number:
• Select a number by clicking on the arrow at the right-hand side of the Dial Number box.
• A list of up to 10 previously dialled numbers is displayed.
• Click on a number in the Dial Number list.
• To end the call, click EndEndEndEnd.
To dial from a web page:
• Select the phone number displayed on a web page.
• Highlight the number with your mouse.
• Right-click the highlighted phone number and select DialDialDialDial from the pop-up window.
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Dial from Dial from Dial from Dial from EEEE----mailmailmailmail in in in in Microsoft OutlookMicrosoft OutlookMicrosoft OutlookMicrosoft Outlook 2000/2002/2003 2000/2002/2003 2000/2002/2003 2000/2002/2003
Make sure that the e-mail you wish to dial from is in HTML format. To dial a contact from a Microsoft Outlook e-
mail, follow these steps:
• Open the e-mail that contains the phone number you wish to dial. Make sure it is either an open message
or in the preview format.
• Use your mouse to highlight the number you wish to dial.
• Right-click the highlighted number. A drop-down list appears. Click on DialDialDialDial. The phone call is now placed.
NOTENOTENOTENOTE: Dial from E-mail is not available in Microsoft Outlook 2007.
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Dial from Contact ListDial from Contact ListDial from Contact ListDial from Contact List
With TTT you can dial the home, business, or mobile number of any contact directly within Microsoft Outlook.
• Click Contacts in the folder list.
• Select the contact you wish to call from the contact list.
• Click the arrow at the right-hand side of the Dial Contact drop-down list, on the TTT toolbar within Microsoft
Outlook.
• Select the type of number to call.
Dial from vCardDial from vCardDial from vCardDial from vCard
To dial from a vCard in Microsoft Outlook 2000/2002/2003:
• Click Contacts in the folder list.
• Double-click the contact you want to call. Microsoft Outlook opens the contact’s vCard.
• Click the arrow at the right-hand side of the Dial Contact drop-down list, on the TTT toolbar within Microsoft
Outlook.
• Select the type of number to call.
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To dial from a vCard in Microsoft Outlook 2007:
• Click Contacts in the folder list.
• Double-click the contact you want to call. Microsoft Outlook opens the contact’s vCard.
• Click the Telephony ToolbarTelephony ToolbarTelephony ToolbarTelephony Toolbar tab.
• Select the type of number to call.
NOTENOTENOTENOTE: If there is no Home, Business or Mobile number specified for a contact, but you click on the corresponding
Home, Business, or Mobile button that has no number associated with it, you will receive an error. A
message appears stating “No number is specified for this contact”.
Dial from Personal DirectoryDial from Personal DirectoryDial from Personal DirectoryDial from Personal Directory
You can directly dial any number stored in your TIPT personal directory as it is integrated with the contacts in TTT.
• To open the personal directory, click Personal DirectoryPersonal DirectoryPersonal DirectoryPersonal Directory on the toolbar.
• This page can be printed using the host application.
Users with Microsoft Windows XP Service Pack 2 installed may encounter a warning when opening
the Personal Directory. For more information, see the section on Troubleshooting.
• To sort the Personal Directory, click on a column header. The table is sorted, in descending order, according
to the information in the column you selected.
• To change the sort order between descending and ascending, click on the same column header again.
• To dial a number from the Personal Directory, click on the desired phone number. TTT places the call.
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Dial from Group DirectoryDial from Group DirectoryDial from Group DirectoryDial from Group Directory
You can directly dial any number stored in your group directory that integrates the group contacts, provided by
your service provider, with TTT.
• Click Group DirectoryGroup DirectoryGroup DirectoryGroup Directory on the TTT toolbar.
• This list can be printed using the host application.
Users with Microsoft Windows XP Service Pack 2 installed may encounter a warning when opening
the Group Directory. For more information, see the section on Troubleshooting.
• To sort the Group Directory, click on a column header. The table is sorted, in descending order, according to
the information in the column you selected.
• To change the sort order between descending and ascending, click on the same column header again.
• To dial a number from the Group Directory, click on the desired phone number. TTT places the call.
Dial from Call HistoryDial from Call HistoryDial from Call HistoryDial from Call History
Call History allows users to view their missed calls, received calls, and dialled calls. These calls are listed by category
in reverse chronological order, descending from the most recent to the oldest call record.
• To open the Call History, click Call HistoryCall HistoryCall HistoryCall History on the toolbar.
• To dial from the call history, click on the desired phone number. TTT automatically places the call.
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Dial from Speed Dial DirectoryDial from Speed Dial DirectoryDial from Speed Dial DirectoryDial from Speed Dial Directory
You can dial from the speed dial directory.
• To open the Speed Dial Directory, click Speed Dial DirectorySpeed Dial DirectorySpeed Dial DirectorySpeed Dial Directory on the TTT toolbar.
• To dial from the speed dial directory, click the desired phone number and TTT places the call.
Dial from SearchDial from SearchDial from SearchDial from Search
Use the Search drop-down list to search for a user or contact. The search results can include user listings in the
Group, Personal, Microsoft Outlook Contacts, and LDAP directories, depending on configuration. Your search will
return all users that match your criteria in any field. For example, if you enter “sa” as your criteria, your search
might return users with the first name “Sally” or with the last name “Sanders” as well as users in the department
“sales”.
You can also search for users by phone number. To search for a user:
• Type your criteria in the Search box.
• Press ENTERENTERENTERENTER to execute the search.
• TTT displays the results of your search.
• Click the phone number you want to dial.
• To end the call, click EndEndEndEnd.
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To re-execute a previous search:
• Select a previous search criteria by clicking on the arrow at the right-hand side of the Search box.
• A list of previous search criteria is displayed.
• Select an item in the list. TTT displays the results of your search.
• Click the phone number you want to dial.
• To end the call, click EndEndEndEnd.
NOTENOTENOTENOTE: Please check with your Customer Group Administrator on the directories your TTT is configured to search.
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ReceiveReceiveReceiveReceive CallCallCallCall
AnswerAnswerAnswerAnswer CallCallCallCall
NOTENOTENOTENOTE: You can only answer a call via TTT if you have an Advanced Call Control (ACC) compliant phone. Please check with your Customer Group Administrator if you are unsure.
When you receive a call, TTT remotely displays a call notification window on top of the system tray. You can
answer this call by picking up your handset remotely from the TTT toolbar or by clicking the call notification.
• To answer a call from TTT toolbar, click AnswerAnswerAnswerAnswer.
• To answer a call from the call notification, click on the hyperlinked text hyperlinked text hyperlinked text hyperlinked text in the call notification.
When using TTT with Microsoft Outlook, if the incoming call does not provide a name for the calling party, TTT
checks the number against your Microsoft Outlook contacts and displays the corresponding name if it finds a match.
The call notification stays open for the duration of the alerting call.
You can also transfer the caller to your Voice Mail, save a vCard for the caller, open a URL populated with the caller’s
number, or end the call directly from the call notification.
When you initiate or receive a call, TTT displays a notification window above the system tray, which includes the
other party’s phone number and other information about the call. Clicking the hyperlinked text hyperlinked text hyperlinked text hyperlinked text in the call
notification automatically answers the call.
The call notification stays open for the duration of the alerting call.
If you initiate or receive another call while the first notification is open, the call notifications stack one-on-top–of-
the-other.
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TransferTransferTransferTransfer
Use this method to transfer a call to another specified number when both numbers are connected to your
telephone. Calls may be transferred this way while held, or ringing on your phone. In the latter case, the system
redirects the call before it is answered.
• If the first party is not already on the line, dial a number on your phone or select a number using any of the
methods described in the section Making Calls.
• Place the first party on hold by pressing the HHHHoldoldoldold button on the telephone or the Call Control Toolbar.
Unless you do this you will be unable to initiate or connect other calls.
• Call the second number.
• Initiate the transfer by clicking TransferTransferTransferTransfer on the toolbar. The parties are now connected.
Open URLOpen URLOpen URLOpen URL
When you receive a call, TTT displays a call notification window on top of the system tray.
To open a URL in your browser, click Web Pop URLWeb Pop URLWeb Pop URLWeb Pop URL in the call notification.
This opens a page in your browser window that contains information about the calling party encoded in its URL.
Web Screen Pop, which is detailed in the section Web Screen Pop, must be configured or this icon is locked.
Save vCardSave vCardSave vCardSave vCard
When you receive a call, TTT displays a call notification window on top of the system tray.
You can click a button in this notification to save the caller’s phone number and personal information as a vCard in
Microsoft Outlook. To do this, click Add vCardAdd vCardAdd vCardAdd vCard in the call notification.
Microsoft Outlook Integration, which is detailed in the section Microsoft Outlook Integration, must be enabled or this
icon is locked.
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Voice MailVoice MailVoice MailVoice Mail
Transfer to Voice MailTransfer to Voice MailTransfer to Voice MailTransfer to Voice Mail
You can transfer calls to your Voice Mail from the call notification window.
NOTE: NOTE: NOTE: NOTE: If you redirect to Voice Mail when your Voice Mail service is disabled, the calling party will receive an error
message via Automatic Voice Recording (AVR) stating “The Mailbox of the party you’ve called could not be
found.” Voice Mail must be enabled for this service to function correctly.
End a Call End a Call End a Call End a Call
You can end both incoming and outgoing calls directly from the toolbar and from the call notification window.
• To end a call from the toolbar, click End End End End on the toolbar OR
• To end a call from the call notification, click End CallEnd CallEnd CallEnd Call.
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During During During During a a a a CallCallCallCall
Hold CallHold CallHold CallHold Call
• To hold a call, click HoldHoldHoldHold on the toolbar. The Hold button is greyed out to indicate the held status of the
call.
• To resume a held call, click AnswerAnswerAnswerAnswer on the toolbar. The hold returns to its normal state to indicate the
active status of the call. Note any other active calls in the Call Lines drop-down list are automatically put on
The Call Forwarding Always service forwards all incoming calls to a specified phone number.
To activate this service
• Click OnOnOnOn in the Call Forwarding Always configuration field in the Services Dialogue OR
• Click Call Forwarding AlwaysCall Forwarding AlwaysCall Forwarding AlwaysCall Forwarding Always on the toolbar. This highlights the button and enables the service.
• If Call Forwarding Always is not yet configured when you use this icon to activate the service, TTT
opens the Services dialog to the Call Forwarding Always page for you to configure the service.
• Enable Play Ring Reminder when call is forwarded for the phone to beep a short reminder tone each
time a call is forwarded.
• * Calls Forward to specifies the phone number to which TTT redirects calls using this service.
The following describes the toolbar states of this service in the Telephony Toolbar Services Toolbar:
Service State Services Toolbar Icon Description
Deactivated
Call Forwarding Always is deactivated.
Activated
Call Forwarding Always is active and the button is highlighted.
Disabled
Call Forwarding Always has been disabled and cannot be activated from the Toolbar.
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Call Forwarding No AnswerCall Forwarding No AnswerCall Forwarding No AnswerCall Forwarding No Answer
The Call Forwarding No Answer service forwards unanswered calls to a specified number after a set number of rings.
To activate this service
• Click OnOnOnOn in the Call Forwarding No Answer configuration field in the Services Dialogue OR
• Click Call Forwarding Call Forwarding Call Forwarding Call Forwarding No Answer No Answer No Answer No Answer on the toolbar. This highlights the button and enables the service.
• If Call Forwarding No Answer is not yet configured when you use this icon to activate the service, TTT
opens the Services dialog to the Call Forwarding No Answer page for you to configure the service.
• * Calls Forward to specifies the phone number to which TTT redirects calls using this service.
• Numbers of rings before forwarding is the number of times your phone must ring before TTT forwards an
incoming call.
NOTE :NOTE :NOTE :NOTE : This drop-down controls the number of phone rings before forwarding for your entire service, including
Voice Mail. This value can be set to None (instant forwarding) or 1-20 Rings.
The following describes the toolbar states of this service in the Telephony Toolbar Services Toolbar:
Service State Services Toolbar Icon Description
Deactivated Call Forwarding No Answer is deactivated.
Activated
Call Forwarding No Answer is active and the button is highlighted.
Disabled Call Forwarding No Answer has been disabled and cannot be activated from the Toolbar.
The Call Forwarding Busy service forwards incoming calls to a specified phone number when all available lines are in
use or you are busy on a call with no Call Waiting enabled.
To activate this service
• Click OnOnOnOn in the Call Forwarding Busy configuration field in the Services Dialogue OR
• Click Call Forwarding Call Forwarding Call Forwarding Call Forwarding Busy Busy Busy Busy on the toolbar. This highlights the button and enables the service.
• If Call Forwarding Busy is not yet configured when you use this icon to activate the service, TTT opens
the Services dialog to the Call Forwarding Busy page for you to configure the service.
• * Calls Forward to specifies the phone number to which TTT redirects calls using this service.
The following describes the toolbar states of this service in the Telephony Toolbar Services Toolbar:
Service State Services Toolbar Icon Description
Deactivated Call Forwarding Busy is deactivated.
Activated
Call Forwarding Busy is active and the button is highlighted.
Disabled
Call Forwarding Busy has been disabled and cannot be activated from the Toolbar.
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Do Not DisturbDo Not DisturbDo Not DisturbDo Not Disturb
The Do Not Disturb service forwards all incoming calls to your Voice Mail service. If you do not have a Voice Mail
service configured, callers hear a busy tone.
To activate this service
• Click OnOnOnOn in the Do Not Disturb configuration field in the Services Dialogue OR
• Click Do Not Disturb Do Not Disturb Do Not Disturb Do Not Disturb on the toolbar. This highlights the button and enables the service.
• Enable Play Ring Reminder when call is forwarded for the phone to beep a short reminder tone each
time a call is forwarded.
The following describes the toolbar states of this service in the Telephony Toolbar Services Toolbar:
Service State Services Toolbar Icon Description
Deactivated
Do Not Disturb is deactivated.
Activated
Do Not Disturb is active and the button is highlighted.
Disabled Do Not Disturb has been disabled and cannot be activated.
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External Calling Line ID DeliveryExternal Calling Line ID DeliveryExternal Calling Line ID DeliveryExternal Calling Line ID Delivery
The External Calling Line ID Delivery service allows you to view the calling line information for incoming calls from
external phone numbers.
Internal Calling Line ID DeliveryInternal Calling Line ID DeliveryInternal Calling Line ID DeliveryInternal Calling Line ID Delivery
The Internal Calling Line ID Delivery service allows you to view the calling line information for incoming calls from
members of your group, when group members use extension dialling within the group.
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SimultSimultSimultSimultaneous Ringaneous Ringaneous Ringaneous Ring
The Simultaneous Ring service rings multiple phone numbers for each incoming call. Any of the phone numbers
specified for this service may be used to answer those calls.
To activate this service
• Click OnOnOnOn in the Simultaneous Ring configuration field in the Services Dialogue OR
• Click Simultaneous Ring Simultaneous Ring Simultaneous Ring Simultaneous Ring on the toolbar. This highlights the button and enables the service.
• When the Don’t ring my Simultaneous Ring Numbers if I’m already on a call option is selected, the
Simultaneous Ringing service is temporarily deactivated whenever you are engaged in an active call.
• When the Ring all my Simultaneous Ring Numbers for all incoming calls option is selected, the
Simultaneous Ringing service rings all numbers specified in the list that follows for each incoming
call, regardless of whether you currently are engaged in an active call.
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Sim Ring Phone List specifies the list of additional phone numbers that ring for each incoming call.
You can perform the following on the Sim Ring Phone List:
• View the Sim Ring Phone List and add a new number to the Sim Ring Phone List.
• Modify an existing number in the Sim Ring Phone List
• Delete an existing number from the Sim Ring Phone List.
• To add a new phone number, click AddAddAddAdd. A new item with the text, Double click to add number here prompt is
inserted into the list control, allowing you to enter a phone number that will ring simultaneously with the
office phone.
• To modify an existing phone number, double-click the number and then modify the information, as required
using the keyboard.
• To delete a phone number, select the number and click the Delete button.
• Set your Answer Confirmation setting for each phone entry in this service by clicking on the checkboxes.
Answer Confirmation, when activated, requires you to dial a number on the keypad to accept the call on
picking up your handset. This feature prevents a target simultaneous ring party’s Voice Mail from
inadvertently answering a Simultaneous Ring. In this way this service ensures that a live party picks up the
incoming call.
The following describes the toolbar states of this service in the Telephony Toolbar Services Toolbar:
Service State Services Toolbar Icon Description
Deactivated
Simultaneous Ring is deactivated.
Activated
Simultaneous Ring is active and the button is highlighted.
Disabled
The Simultaneous Ring service has been disabled and cannot be activated from the Toolbar.
This section contains information that may aid those having difficulty using TTT. If your problem is not listed in the
index, contact your Customer Group Administrator for assistance.
Using Using Using Using TTTTTTTTTTTT with Microsoft Windows Service Pack 2 (SP2) with Microsoft Windows Service Pack 2 (SP2) with Microsoft Windows Service Pack 2 (SP2) with Microsoft Windows Service Pack 2 (SP2)
When you open the Group Directory or Personal Directory from the toolbar, Microsoft Internet Explorer may display
the following warning message
To help protect your security, Microsoft Internet Explorer has restricted this webpage from running scripts for ActiveX
controls that could access your computer. Click here for options...
This warning is triggered by the JavaScript used by TTT to sort directory listings.
The following instructions override the warning and open the directory:
• Click the message.
The notification turns blue and displays a pop-up menu.
• Select Allow Blocked Content from the pop-up menu.
Another security warning appears.
• Click YesYesYesYes.
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TTTTTTTTTTTT Not Visible in Not Visible in Not Visible in Not Visible in Microsoft OutlookMicrosoft OutlookMicrosoft OutlookMicrosoft Outlook
If the TTT toolbar is not visible in Microsoft Outlook, follow these steps. If the problem is not solved, contact your
Customer Group Administrator.
• Right-click an empty area of the toolbar region in Microsoft Outlook.
A menu appears listing all the toolbars currently registered.
Make sure that the TTT entries (Telephony Toolbar Call Control and Telephony Toolbar Services) are checked.
If the TTT entries are not listed, continue with the next step.
Enable Enable Enable Enable TTTTTTTTTTTT within within within within Microsoft OutlookMicrosoft OutlookMicrosoft OutlookMicrosoft Outlook 2000/2000/2000/2000/2002/2002/2002/2002/2003200320032003
• Click on Help or About Microsoft Office Microsoft Outlook.
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In the dialog box select Disabled Items. If the Telephony Toolbar is visible on the list, click EnableEnableEnableEnable and restart Microsoft
Outlook.
Enable Enable Enable Enable TTT within TTT within TTT within TTT within Microsoft OutlookMicrosoft OutlookMicrosoft OutlookMicrosoft Outlook 2007 2007 2007 2007
• Click on Tools
• In the dialog box select Trust Center.
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• Select Add-ins and Disabled Items in the Manage drop down list. Click on “Go…”
If the Telephony Toolbar is visible on the list, click EnableEnableEnableEnable and restart Microsoft Outlook
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I Have Not Been Licensed to I Have Not Been Licensed to I Have Not Been Licensed to I Have Not Been Licensed to UUUUse se se se TTTTTTTTTTTT
This error indicates that your service provider has not added the TTT Client License to your list of services.
Contact your Customer Group Administrator to activate TTT for your account.
TTTTTTTTTTTT NNNNot Visible in ot Visible in ot Visible in ot Visible in MicrMicrMicrMicrosoft Internet Explorerosoft Internet Explorerosoft Internet Explorerosoft Internet Explorer
If the TTT toolbar is not visible in Microsoft Internet Explorer, follow these steps:
• Right-click an empty area of the toolbar region in Explorer.
A menu appears listing all the toolbars currently registered.
• Make sure that the TTT entries (Telephony Toolbar Call Control, Telephony Toolbar Services) are checked.
If your problem is still not solved, contact your service provider.
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GlossaryGlossaryGlossaryGlossary
Active Call: This is the call you are currently talking to or dealing with.
AVR: Automated Voice Recording
Ringing (in): This is the equivalent to a phone ringing locally.
Ringing (out): This is the equivalent of a phone ringing on the called party’s held call.
Calling Party: This is the party who you are receiving a call from.
Called Party: This is the party that you have dialled.