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Investor presentation
November 2009
Tata Teleservices (Maharashtra) LimitedTata Teleservices (Maharashtra) Limited
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Business overview
TTML spearheads Tata Groups presence in the telecommunication sectorexclusively in the revenue rich circles of Mumbai and Maharashtra
Benefits of economies of national scale with sister company, Tata
Teleservices Limited (TTSL), together with the nimbleness and agility of aregionally focused player
Wireless Wireline Others
CDMA GSM
Landline Leased lines Broadband internet access Video conferencing
Passive infrastructure Distribution outlets
WiFi
9.04 million mobilesubscribers (as of Sep 09)
0.60 million wirelinesubscribers
64K broadband subscribers
2,155 owned towers c.685 exclusive distribution
outlets
9,300 kms of optic fibre cable 1,175 towns and cities across Mumbai and Maharashtra
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Significant ramp up in subscriber base
9,000
10,000
Launched "Digital"
GSM services launched;grabs highest (33.7%)
incremental marketshare in Q2FY09
6 000
7,000
8,000
b s c r
i b e r s
NTT and Tataenter intostrategic
partnership
10millionsubs
Launched "TruePaid" mobile
service
4,000
5,000 0 0 0
s
Crossed 3
Crossed 5 millionCDMA subs Crossed 8
millionCDMA
09)aunc e
CDMA services
2,000
3,000
Crossed half amillion wireline
subs
subs
Tata andVirgin enter
into a JVLaunched Non-Stop-
Oct-09
0
,
Mar-03 Sep-03 Mar-04 Sep-04 Mar-05 Sep-05 Mar-06 Sep-06 Mar-07 Sep-07 Mar-08 Sep-08 Mar-09 Sep-09
Mobile long validityproduct
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Direct play in two of the most lucrative telecom circles in India
India
Maharashtra
(excl Mumbai) Mumbai
Population (mm) 1 1,167 101 20
Wireless subs (mm) 3 471.7 36.3 22.5
Per capita income (INR) 2 33,283 47,051 73,930
Wireline subs (mm) 3 37.3 3.1 2.9
Market subs growth 50% 45% 42%
TTML subs growth(H1FY10 over H1FY09) 62% 52%
Source:1 MMRDA report (Population and Employment profile of Mumbai Metropolitan region), Wikipedia2 Economic Survey of Maharashtra 2008-09;3 TRAI Subscriber Reports (as of Sep 2009)
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Significant scale benefits by aligning with Tata Teleservices
Synergies in procurement Synergies in sales1 2
Joint negotiation with suppliers andservice providers deliveringsignificant economy of scale benefits
Common national billing architectureand joint sales approach towardslarge corporate customers
Common branding Infrastructure sharing
3 4 ommon ac en an ng
platform, serviced for both TTML andTTSL by Tata Consultancy Services(TCS)
TTML benefits from the nationwidebranding and marketing campaignsof TTSL
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Investment highlights
Diversifiedbusinessportfolio
88 22
management
team Strong marketposition
Multi-channeldistribution
platform77 Expansive and
state-of-the-artinfrastructure
Strong brand
positioning
Strong trackrecord in
Revenue andEBITDA
33
growth
66Focus on
innovation 44
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Diversified business portfolio1
Product offerings Customer segments
Mobile Retail
Diversified revenue
ass mar et
StudentGSM
Data / internet- extensive suite of telecom services
- roducts services
Rural market
High value
Executives
Data cards
WiFi
Broadband
catering to specific target
consumer segments
Cross-selling
Youth
SMEs
Large Corporates
Fixed wireline services
Video-conferencing
- ability to leveragecustomer relationships and
provide offering acrossproduct categories
u o-con erenc ng
Leased line circuits
-sold as combo / bundle
Comparatively de-risked business portfolio catering to many consumer segmentsthrough a wide array of products and services
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Strong market position2
Reliance17.3%
Reliance21.0%
Incremental (Q2FY10)Wireline market share End of period (as of Sep 09)
#1 private fixed lineprovider
TTML61.7%
Bharti20.9%
Bharti28.9%
TTML50.1%
#1 Rural Direct ExchangeLine (DEL) provider
(under DoTs Universal ServiceObligation Scheme)
Reliance18.3%MTNL4.3%
BSNL7.3%
Loop4.2%
Wireless market share
#1 operator with
Note: Among private operators
MTNLBSNL6.0%
Bharti4.1% Loop3.9%
Vodafone18.1%TTML
15.4%
rce0.8%
#1 fixed wireless operator
#1 PCO operator
33.1%
Idea10.3%
Aircel5.6%
0.8%
Idea16.1%
Bharti15.5%
Revenue market share hasincreased steadily to 10.3%(Q1FY10)
Robust market osition with a histor of stron rowthRobust market osition with a histor of stron rowth
Note: TRAI, Sep 2009
Reliance21.6%
Vodafone14.5%
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Expansive infrastructure3
State of the art infrastructure integrated with fiber, covering
1,600 kms and 20,000 buildings in Mumbai Supporting TTMLs Broadband Anywhere, Anytime
vision for Digital Mumbai Expansive network layout connecting key business and
5,643
4,000
5,000
6,000
Reliable network with 24x7 support
GSM launch
449 565 679812 939 1,148 1,166 1,175
1,319 1,5381,757 2,059
2,367 2,681 2,703
0
1,000
2,000
3,000
Towns covered (EOP) Wireless cell sites (EOP)
Only congestion free network across Mumbai andMaharashtra
As er successive TRAI re orts
#1
Uni ue com etitive advanta e throu h an extensive fiber network in the cit of MumbaiUni ue com etitive advanta e throu h an extensive fiber network in the cit of Mumbai
# 1 wireless service provider in terms of overallcustomer satisfaction across Mumbai and MaharashtraIndependent studies commissioned by the TRAI
#1
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Expansive infrastructure
1.60
a t i o
ncrease ower ase on e ac o s rong
growth in CDMA and GSM
ncrease ower ase on e ac o s rong
growth in CDMA and GSM
mprove enancy pro e expec e o reac
2.0x by end of FY10
mprove enancy pro e expec e o reac
2.0x by end of FY10
2,000
2,500
r s
1.37 1.41 1.431.52
1.20
.
O c c u p a n c y
404 433 500 519
967 1,059
1,3291,636
5001,000
1,500
N o o
f t o w
1.00Q3FY09 Q4FY09 Q1FY10 Q2FY10
Significantly reduced time to market for GSM launch Spectrum allocation in Sep 2008 and Nov 2008 in Mumbai and Maharashtra, to launch in Aug
Q3FY 09 Q4FY09 Q1FY10 Q2FY10Ground based Roof top
one o e as es ne wor ro ou s
Minimal incremental capex for GSM through reuse of CDMA infrastructure Reused 90% of CDMA sites Initial rollout focused on revenue rich and population dense areas
3G ready GSM and CDMA networks permit reduced time to market for 3G (HSDPA and EVDO Rev-A)launch
Tower business subsidiary provides monetisation options; financial closure achieved in Apr-09 ost o t e s tes we -connecte w t re resu t ng n mprove mar eta ty
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Strong brand positioning4
Support of strong sponsor brandsSupport of strong sponsor brands
Well-known brandinternationally
Innovator and domain-leaderin telecom space
Leverage goodwill associatedwith Tata brand across manyconsumer sectors
Leader in 3G technology
World class product / service brandsWorld class product / service brands
Among themost admiredtelecom servicebrands
Launched witha unique pay-per-second valueproposition
Expresswirelessbroadbandservice
Feature-richwireless phonefor home/officeuse andinternet access
Tailored andrelevantservice togrowing youthsegment
Top Service Brands in IndiaET Brand Equity Ratings 2009#7
Most admired telecom brandDrizzlin Survey, 2009#2
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Innovative product offering5
Hi-Definition Video Conferencing-largest public room roll-out in India
Cisco TelePresence
Fixed wireless phone withinternet access
TATA WALKY
Photon+
Ultra high speed broadbandethernet products (speeds up to100 Mbps to the home)
Power Launcher
Wireless EPABX Gateway
First datacard for wirelessinternet access
Plug2Surf (Photon Whiz)
Express wireless broadbandservice (speeds of 3.1 Mbps)
SERVICESSERVICES
Pa er second billin model
Allows penetration into unwiredbuildings patent filed
Tata DoCoMo Dive-in
first to offer the unique valueproposition, along with TATA
DOCOMO launch
iChannel
Tariff Truepaid first to offer fulltalk time
on op o e pioneered long validity
tariffs
SMS Gateway
Mobile VAS
Focus on market defining products and services - creating a niche as an innovator and
pera or por a content rich design
app ca on ticker updates onnews, stocks, movies,business etc.
ar ners p wNetcore Inc. for BulkSMS
oma n ea er
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Strong track record in Revenue and EBITDA growth6
RevenuesRevenuesAGR market shareAGR market share
8.5%
9.6%10.3%
9.0%
10.0%
11.0%
1,0971,423
1,7902,058
1,023 1,0631 0001,5002,0002,5003,000
I N R c r
CAGR (FY0609): 23%
EBITDAEBITDAConsistent growth in
7.0%
8.0%
Q1FY08 Q1FY09 Q1FY10
0500
FY06 FY07 FY08 FY09 H1FY09 H1FY10
the ramp-up insubscriber base
Mar in erosion in 303486 600
316 279
26.2%
11.4%
21.3%27.2%
28.9% 30.9%
200300
400500600700
E B I T D A
( I N
R c r
)
10.0%15.0%
20.0%25.0%30.0%35.0%
M a r g i n
( % )
CAGR(FY0609): 69%
Capex / SalesCapex / Sales
recent quarters onaccount of one-timeGSM launch expenses
67%1,500 80% s
1250FY06 FY07 FY08 FY09 H1FY09 H1FY10
0.0%.
arge nves men nestablishing a robustnetwork footprint
599 5711,208
807 758
55%40% 39%
0
500
1,000
C a p e x
( I N R c r
)
0%
20%
40%
60%
C a p e x
/ s a
l
( % )
12
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Multi channel distribution platform7
Multi-channel distribution strategyMulti-channel distribution strategy
Owned / Franchiseestores
c.685 branded storesexclusively retail only
1 st telecom operator inIndia to offer products
Large network of c.1,000 distributors for
Extensive handset /starter pack distribution
services, occupying 0.2million square feet of
prime retail space
Beta site for broadbandcustomers just launched
www.di italmumbai.in
of products
at over 30,000 multi-
brand retail outlets
Rechar e vouchersdistributed throughmore than 60,000
outlets
Among the largest branded telecom retail chain in Mumbai and MaharashtraAmong the largest branded telecom retail chain in Mumbai and Maharashtra
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Experienced management team8
B.Tech from IIT, Delhi; B.E in Electronics from MBA from University of Masters and Doctoratein InternationalRelations from OxfordUniversity
14 years of experiencewithin the Tata Group,including with Tata Sonsat the Chairmans office
Dr. Mukund
IIT, Roorkee
Founding member of thecompany heading theoverall networkresponsibility
30 years telecomexperience, includingsenior responsibilities atHaridev Khosla
Strathclyde
30 years of experiencehaving worked withMicrosoft, Bharti Airtel,Lucent / AT & T, Samsungand TTSL
Milesh Ruparel
Economic Forum as aYoung Global Leader in2007
ManagingDirector
Network & Technology
,Marketing, SCM, HR &
Admin
B.Sc, AICWA, FCA 20 years of experience in
cor orate finance havin
B.Tech (Anna Univ), MBA(BIM, Trichy), MS(Chicago)
B.E in Electronics 20 years of telecom
ex erience havin workedworked with Idea Cellular,Madura Coats, AllerganIndia
S Venkatesan
CFO
14 years of experiencehaving worked with IDBI,Motorola, Tata Infotech
Shankar
VaradarajanVP - PMO
with EscortsCommunications, LGInformation andCommunications and TTSLat various leadershippositionsRaja Srinivas
SVP Strategy &
Projects
B.E from IIT Kharagpur,MBA from IIM Ahmedabad
20 years of experience
having worked with Asian
BE in Electronics & Communications
15 years of experience in
marketing, sales, product
B.Sc. (Madras University) 22 of experience in sales,
marketing and service
functions in FMCG and, ,management for IT & telecom companies
Ramesh IyerVP
Enterprisebusiness
Abdul KhanSVP GSMMarketing
T N SrinivasanVP
CustomerService
14
c exper ence n e ecom an w n e a a roup
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Future Strategy
Network coverage substantiallycompleted; only capacity sites to beadded
Target customer churn fromcompetitors as well as first time users MNP will aid subscriber mi ration
Wireless - CDMAWireless - CDMA Wireless - GSMWireless - GSM
Business expected to generatestrong cash flows
Maximise spectrum utilisation Provide high quality voice and data
Build the Tata DoCoMo brand
Build 3G capabilities 3G-ready network
access capa es
Maintain market leadership across Leverage the vast fibre optic network to
WirelineWireline Data businessData business
Mumbai and Maharashtra Offer range of services including
leased lines, carrier business,conferencing facilities and toll-free
services
offer a range of services, under TTMLs Broadband Anywhere, Anytime visionfor Digital Mumbai
Develop the Wifi network in Mumbai to
reduce last mile costs
Broaden customer base and offer diverse product offerings
Focus on enterprise and high valuesegments
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Thank You