Business Solutions Group Trilogy Technician App Version 2.0 Delivering technology you can touch
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Business Solutions Group
Trilogy Technician AppVersion 2.0
Delivering technology you can touch
Trilogy Technicians App
Before you can view the Trilogy Technicians App, please ensure the Technicians mobile has the TSC APN setup and active
Contact Fiona Kidd if there are any [email protected]
Trilogy Technician App - Install
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The Technician App is located under the Apps section of the mobile.
Trilogy Technicians App
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Click on the Trilogy
Mobility Icon
Click on icon to launch the Web
based App
No Internet Coverage
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If you are in an area with no internet coverage (i.e. WiFi, 4G or 3G signal), you will see this message and will not be able to access the Web App until you have coverage.
Trilogy Technicians App - Login
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The first time you login to the Technician App, you will be required to enter your Trilogy username and Trilogy password.
Note: Your password is the same one you use to login to a work PC or your work email.
Important: This is not the same as the Click Mobile Password.
If asked “Do you want to remember your password” Select YES
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Choose Your Browser
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On some phones that have more than one browser (i.e. the user has installed another browser), you may be asked to select the browser you want to use to view the Web App. This is a matter of personal choice.
Note: If you have only the default browser installed, you will not get this prompt.
Trilogy Technicians App Landing Page
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The Trilogy Mobility App allows engineers to view their Timesheets, Service Call, FWR & HSE statistics, mirroring the branch level statistics available via the Operations Portal.
They can also view service call fault notes, mobility notes and a searchable Click Mobile tutorial complete with FAQ & images on how to use their device correctly.
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Timesheet App
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Timesheet App
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The Trilogy Technician Timesheet App allows technicians to view all of their Click Mobile submitted timesheets.
Each timesheet is available with a summary, graphical and detailed sections to view all of the timesheets details.
Timesheet App
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After selecting the timesheet date, the timesheet is viewable by summary, graphical (duration & call breakdown) and individual call details ordered by time.
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Timesheet App
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Timesheet Summary
Graphical view of timesheet duration
(normal time & overtime)
Timesheet App
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Breakdown of the timesheet by
call / activity type
Detailed information of each call / activity
submitted with activity durations
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Mobility Reporting App
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Mobility Reporting App
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The Trilogy Technician Mobility Reporting App allows technicians to view all of their Click Mobile submitted FWR and OH&S reports.
Mobility Reporting App
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The Mobility Reports App compliments the Operations Portal, enabling technicians to view their service call history, any FWR they have submitted via Click Mobile and also review their OHS site reports for each call they attend.
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Mobility Reports – Service Calls
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Service call reports provide technicians with the ability to review their call statuses, i.e. how may they submitted as complete or if incomplete, a summary of the reasons for incompletion:
• Resend to Me – i.e. long PM run,• Waiting or Parts / Upgrade, • Different Technician Required• OH&S Fail preventing them from
competing the service call
Mobility Reports – FWR’s
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Similar to the Operations Portal, the FWR report provide summary statistics by FWR type:
• Quoted Work• Reactive• Upgrade
This information allow the technicians track their own KPI’s and review with their service manager.
Mobility Reports – HSE
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Similar to the Operations Portal, the HSE report provide summary statistics by HSE type:
• Pass• Minor Fail – One of more OHS items
failed but the call was safely completely.• Major Fail – The call could not be
completed, i.e., raining while on a roof
This information allow the technicians to track their own KPI’s and review with their service manager.
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Call & SiteNotes App
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Mobility Reporting App
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The Trilogy Technician Call & Site Notes App enables technicians to get Pronto Call, Site & Mobility notes by service call number.
Call & Site Notes App
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View Fault, Site (Contract) & Mobility Notes
Enter Service Call Number and Click Get Notes
Call & Site Notes App
Service Call Notes Site (Contract) Notes Mobility Site Notes
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Mobility Support App
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Mobility Reporting App
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The training document provided to each technician during the Click Mobile roll out has been converted into a keyword searchable app, enabling technicians quick access to best practice Click Mobile operations
Mobility Training App
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Enter the keyword and all articles containing that keyword will be displayed.
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Mobility Training App
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Keywords can be linked to several training modules, providing a more comprehensive training app.
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Mobility Training App – Sample Screens
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