Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams page 1 Trustworthy in the eye of the beholder?- A cognitive perspective on personal profile information in virtual project teams Ellen Rusman 1 , Jan van Bruggen 1 , Peter Sloep 1 ,Rob Koper , Martin Valcke 2 1) CELSTEC, Open University of the Netherlands, The Netherlands 2) Department of Educational studies, Ghent University, Belgium CSCL conference 9th of July 2011 Hong Kong
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Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams page 1 Trustworthy in the eye of the beholder?- A cognitive.
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Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 1
Trustworthy in the eye of the beholder?-
A cognitive perspective on personal profile information
in virtual project teamsEllen Rusman1, Jan van Bruggen1, Peter Sloep1,Rob Koper, Martin Valcke2
1) CELSTEC, Open University of the Netherlands, The Netherlands2) Department of Educational studies, Ghent University, Belgium
CSCL conference
9th of July 2011
Hong Kong
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
page 2
Personal profile information
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Peter Steiner, 1993, The New Yorker
http://www.zazzle.nl/virtuele_teamappreciatie
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Able?
Willing to help?
Honest?Open?
Friendly?
Integer?
Available?
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Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Workexperience
Photo
Education
Age
Interests
Hobbies
Family situation
Character traits
Personal motivation for project
Availability
Recommendations
Position
Nationality
Cognitive perspective on personal profiles
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Method
• Questionnaire: 226 respondents with virtual project experience selected the 10 information elements they considered most important to form an initial trustworthiness assessment from the results of their own brainstorm and a pre-defined list (with 143 elements)
• They were asked to provide an explanation of their selection:
• What are the facts you can derive from this information?
• Why is this information valuable for your assessment of the trustworthiness of your team members? What do you derive from this information?
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Method (2)
• Use of frequencies to determine 15 most common mentioned information elements
• Coding of explanations with TrustWorthinessANtecedent schema (TWAN)
• Coding unit: explanation, different multiple-codes/per explanation allowed, no double codes/per explanation allowed
• Initial set of explanations (10%) coded by 2 coders. Interrater-reliability: 0.79 (good to excellent). Excluded one category (Other) to calculate alpha as the two coders consistently understood this category differently
• Use frequencies and percentages of ‘code-use’ to determine whether and how often antecedents are mentioned in explanations and whether respondents associate similar antecedents with similar information elements
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Results
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Example citations
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Conclusions
• Participants prefer information elements which provide multiple cues for multiple antecedents
• Antecedents of competence, commitment, responsibility, availability and communality are most often referred to in initial phase
• Participants did not seem to prefer information elements which provided unique cues for an antecedent
• Information preferences can not all be cognitively explained (e.g. photo)
Can guide the design of artifacts to get acquainted and inform trustworthiness assessments
Coding scheme can function as an analysis framework for interpersonal trust related problems in collaborative settings
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams