Trust & Leadership: a synthesis

Trust & Leadership:a synthesis

© Jeff Meacham, 2010

Adapted forHuman Relations and Effective Teams

Normandale Community College, Fall 2010

Premise

Benefit ofExperience

Synthesizeexperience

Under-standing

History ofFailure

Simplify Application

PracticalApplication

So much known already

Failure toApply

SimpleSynthesis

EnhancedHumanRelations

HumanRelations

Lack oflearning

Synthesis of experience

• So much known already

• Thousands of years, authors, leaders

• Don’t need another book

• Don’t reinvent the wheelSynthesizeexperience


+

Bibliography and Color Guide

Good to great : Why some companies make the leap -- and others don’t, Jim Collins

The 7 Habits of Highly Effective People, Stephen R. Covey

The SPEED of Trust: The One Thing That Changes Everything, Stephen M.R. Covey

Mindset of a Champion, David Cook

Virtuous Leadership: An Agenda for Personal Excellence , Alexandre Havard

Human relations and effectiveness (wisdom and quotations), various

Clarify Expectations

Practice Accountability

Keep Commitments

Deliver Results

Get Better

Demonstrate Respect

Create Transparency

Confront Reality

Talk Straight

Right Wrongs

Listen First

Show Loyalty

Extend Trust


Disclose and reveal expectations. Discuss and validate them. Don’t assume expectations are clear.

Hold yourself accountable. Hold others accountable. Take responsibility for results.

Say what you’re going to do. Then do what you say you’re going to do.

Establish a track record of results. Get the right things done. Make things happen. Accomplish what you’re hired to do.

Continuously improve. Increase your capabilities. Be a constant learner.Develop feedback systems—both formal and informal.

Genuinely care for others. Respect the dignity of every person and every role. Show kindness…

Tell the truth in a way people can verify. Get real and genuine. Err on the side of disclosure.

Take issues head on. Address the tough stuff directly. Acknowledge the unsaid. Lead out courageously in conversation. Don’t skirt the real issues.

Tell the truth. Let people know where you stand. Call things what they are. Don’t spin the truth.

Make things right. Apologize quickly. Demonstrate personal humility. Don’t let pride get in the way.

Listen before you speak. Understand. Diagnose. Listen with your ears...and your eyes and heart.

Give credit to others. Speak about people as if they were present. Don’t disclose private information.

Demonstrate a propensity to trust. Extend trust abundantly to those who have earned it. Extend trust conditionally to those who are earning your trust.

First seek to understand the other person, and only then try to be understood. Stephen Covey presents this habit as the most important principle of interpersonal relations. Effective listening is not simply echoing what the other person has said through the lens of one's own experience. Rather, it is putting oneself in the perspective of the other person, listening empathically for both feeling and meaning.

Seek First to Understand


Be ProactiveChange starts from within, and highly effective people make the decision to improve their lives through the things that they can influence rather than by simply reacting to external forces.

Begin with the End in MindDevelop a principle-centered personal mission statement. Extend the mission statement into long-term goals based on personal principles.

Put First Things FirstSpend time doing what fits into your personal mission, observing the proper balance between production and building production capacity. Identify the key roles that you take on in life, and make time for each of them.

Think Win/WinSeek agreements and relationships that are mutually beneficial. In cases where a "win/win" deal cannot be achieved, accept the fact that agreeing to make "no deal" may be the best alternative.

SynergizeThrough trustful communication, find ways to leverage individual differences to create a whole that is greater than the sum of the parts. Through mutual trust and understanding, one often can solve conflicts and find a better solution than would have been obtained through either person's own solution.

Sharpen the Saw Take time out from production to build production capacity through personal renewal of the physical, mental, social/emotional, and spiritual dimensions. Maintain a balance among these dimensions.

Mental toughness

Focus

Passion

Perseverance

Volition

Goal orientation

Self-reference goals

Self-worth

Embrace the Moment

Attitude


train for how you’ll react at that pivotal moment

Focus your mind on the opportunity in front of you

Don't fall into the trap of depending on others’ opinion of you

Overcome your biggest pitfalls

set the right kind of goals that will stretch and move you beyond

Goals not fueled by passion = empty set of words on a piece of paper

preparation is the key to success

The one thing you can control 100%

Take action = first step is to choose

Self-improvement is not about comparing yourself to others

The right people on the bus

Hedgehog concept: Simplicity & diligence

Determination and Humility

A Culture of Discipline

Built to Last: Higher Purpose

Flywheel: Sustained Momentum

Awareness & Honesty


“Level 5 leaders” display an unusual mix of intense determination and profound humility

doing one thing better than anyone else in the world

…an unrelenting inner sense of determination

every team member is afforded personal empowerment and latitude

securing high-quality, high-talent individuals

…confront the Brutal Facts

personal ego and individual financial gain are not as important as the long-term benefit of the team and the company

…determine what you are deeply passionate about

reinforce and affirm the company’s "hedgehog" competencies

Temperance

Persistence

Discipline

Humility

Goodness

Integrity

Compassion

Kindness

Caring

Confidence


"Nothing is a greater impediment to being on good terms with others than being ill at ease with yourself.“— Honoré de Balzac, The Human Comedy

"Let no pleasure tempt thee, no profit allure thee, no persuasion move thee, to do anything which thou knowestto be evil; so shalt thou always live jollity; for a good conscience is a continual Christmas.“ — Benjamin Franklin

"In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you." — Warren Buffet, CEO, Berkshire Hathaway

"Nearly all men can stand adversity, but if you want to test a man's character, give him power."— Abraham Lincoln

“A good character is the best tombstone. Those who loved you and were helped by you will remember you when forget-me-nots have withered. Carve your name on hearts, not on marble.” — Charles H. Spurgeon

“If you want others to be happy, practice compassion. If you want to be happy, practice compassion.”— Dalai Lama

“How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong. Because someday in your life you will have been all of these.” — George Washington Carver

"The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of determination." — Vince Lombardi

"Talent without discipline is like an octopus on roller skates. There's plenty of movement, but you never know if it's going to be forward, backwards, or sideways." — H. Jackson Brown, Jr.

"We are what we repeatedly do, excellence then is not an act, but a habit.“ — Aristotle

“Pride goes before destruction, a haughty spirit before a fall. “ — Proverbs


Leaders are not born, but trained. Why? Because virtue is a habit acquired through practice.

Courage Staying the course and resisting pressures of all kinds

Self-ControlSubordinating passions to the spirit and direct them towards the fulfillment of the mission at hand

Prudence

Justice Giving every individual his or her due.

Enhancing our ability to make right decisions

Leadership is a question of character (virtue, freedom, self-improvement),not temperament (biology and genetics).

MagnanimityThe habit of striving towards great things. Leaders are magnanimous in their dreams, visions, and sense of mission; and also in their capacity to challenge themselves and those around them.

HumilityThe habit of service. Leaders pull rather than push, teach rather than command, inspire rather than berate.


• People don’t apply for many reasons

• Those who do achieve results

• Systems help

• Structures help

• Look for themes Synthesizeexperience


+

The right people

Built to Last:Higher Purpose

Self-worth

Extend Trust

Embrace the Moment

Attitude

Magnanimity

Joy

Faithfulness

Faith

FAITHConfidence,

Hope, Purpose

Striving ToGreat Things

Begin with the End in Mind

The right people

Prudence

CreateTransparency

Goodness

Awareness & Honesty

Integrity

Wisdom

Confront Reality

INTEGRITYHonesty

Talk Straight

Living the Truth

The right people

Think Win/Win

Seek Firstto Understand

Justice

Right Wrongs

Listen First

Show Loyalty

Love

Kindness

Caring

COMPASSIONCaring, Justice

Living for Others

Perseverance

Volition

Be Proactive

Courage

Keep Commitments

Flywheel: SustainedMomentum

Will

WILLPersistence

Goal orientation

Deliver Results

Staying the Course

Hedgehog concept:Simplicity & diligence


Put First Things First


Mental toughness

Self-Control

Temperance

DISCIPLINEMission,

Focus, Self-control

FocusPassion



Mastery of Heart & Mind

Hedgehog concept:Simplicity & diligence


Sharpen the Saw

Get Better

Demonstrate Respect

Gentleness

Patience

Humility

Peace

HUMILITYService, Peace

Recognition of Place

Synergize




Keep Commitments

Deliver Results

Get Better

Demonstrate Respect

CreateTransparency

Confront Reality

Talk Straight

Right Wrongs

Listen First

Show Loyalty

Extend Trust

DISCIPLINEMission,

Focus, Self-control


INTEGRITYHonesty,

Truth


FAITHConfidence,

Hope, Purpose

WILLPersistence,

Courage


Put First Things FirstBe Proactive Sharpen the Saw

Synergize

Think Win/Win



DISCIPLINEMission,

Focus, Self-control


INTEGRITYHonesty,

Truth


FAITHConfidence,

Hope, Purpose

WILLPersistence,

Courage


Mental toughness

FocusPassionPerseverance

Volition

Goal orientation


Self-worth

Embrace the Moment

Attitude

DISCIPLINEMission,

Focus, Self-control


INTEGRITYHonesty,

Truth


FAITHConfidence,

Hope, Purpose

WILLPersistence,

Courage


The right people






Awareness & Honesty

DISCIPLINEMission,

Focus, Self-control


INTEGRITYHonesty,

Truth


FAITHConfidence,

Hope, Purpose

WILLPersistence,

Courage


TemperanceWill

Gentleness

Patience

Peace

Goodness

Integrity

Wisdom

Love

Kindness

Caring

Joy

Faithfulness

Faith

DISCIPLINEMission,

Focus, Self-control


INTEGRITYHonesty,

Truth


FAITHConfidence,

Hope, Purpose

WILLPersistence,

Courage


Self-Control


Courage

Staying the Course

Humility


Prudence

Living the Truth

Justice

Living for Others

Magnanimity


DISCIPLINEMission,

Focus, Self-control


INTEGRITYHonesty,

Truth


FAITHConfidence,

Hope, Purpose

WILLPersistence,

Courage


Solution

Benefit ofExperience

Synthesizeexperience

Under-standing

History ofFailure


PracticalApplication

So much known already

Failure toApply

Trust &LeadershipSynthesis

EnhancedHumanRelations

HumanRelations

Lack oflearning

The right people



Put First Things First


Mental toughness

Self-Control

Temperance

FocusPassion





Perseverance

Volition

Be Proactive

Courage

Keep Commitments


Will

Goal orientation

Deliver Results

Staying the Course


Sharpen the Saw

Get Better

Demonstrate Respect

Gentleness

Patience

Humility

Peace


Prudence

CreateTransparency

Goodness

Awareness & Honesty

Integrity

Wisdom

Confront Reality

Talk Straight

Living the Truth

Synergize

Think Win/Win


Justice

Right Wrongs

Listen First

Show Loyalty

Love

Kindness

Caring

Living for Others

Self-worth

Extend Trust

Embrace the Moment

Attitude

Magnanimity

Joy

Faithfulness

Faith



DISCIPLINEMission,

Focus, Self-control


INTEGRITYHonesty,

Truth


FAITHConfidence,

Hope, Purpose

WILLPersistence,

Courage

DISCIPLINEMission,

Focus, Self-control~ Mastery of Heart & Mind ~

WILLPersistence,

Courage~ Staying the Course ~


~ Recognition of Place ~

INTEGRITYHonesty,

Truth~ Living the Truth ~


~ Living for Others ~

FAITHConfidence,

Hope, Purpose~ Striving to Great Things ~

Trust & Leadership: a synthesis

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