trust

INTERPERSONAL TRUST

Interpersonal Trust is

the perception you

have that other person

will not do anything

that harm your interest

What is Interpersonal Trust?

Basic Trust

o General Trust

o Situational Trust

TYPES OF TRUST

PROPERTIES OF TRUST

Context-Dependent

Subjective And Personal

Positive Or Negative

Asymmetrical

Dynamic

Not Transitive

Composability

Risk

TRUST AND ORGANIZATION

EXTERNAL

Between The Two Organizations

Between The Organization And Stakeholders

INTERNAL

Co- Workers

Managers

Supervisors

Being Fooled Frequently Due To Over-trusting Behavior

Tendency To Believe Too Readily : Easily Deceived

Low Trusters V/S High Trusters:

"High Trusters Are Just Plain Dumb And Are More Likely To Be Fooled" – Low Trusters

High Trusters Can Understand As Well Or As Poorly As Low Trusters

Difference Is : Degree Of Willingness To Believe Stranger In Absence Of Clear Data

Gullible Trusts Others Until Has Clear Evidence That He/She Can't Be Trusted

Low Truster Will Not Trust Others Until Has Clear Evidence That He/ She Can Be Trusted.

Note : Gullible : Less Likely To Lie Or Cheat Or Steal

More Likely To Give Others A Second Chance

More Likely To Respect The Rights Of Others

TRUST & GULLIBILITY

1. Reputation

2. Length Of The Relationship

3. Size

4. Communication

5. Commitment

6. Opportunist ic Behavior

7. Adjusting To The Needs Of The Other

People

8. Threat

FACTORS AFFECTING TRUST

Experienced A Great Deal Of Emotional Or

Physical Abuse Or Neglect

Been Emotionally Hurt In The Past And Are Not

Willing To Risk Getting Hurt In The Future.

Experienced The Loss Of A Loved One Through

Death

Experienced A Hostile Or Bitter Divorce,

Separation, Or End Of A Relationship

Low Self-esteem

Experienced A Hostile Or Bitter Divorce,

Separation, Or End Of A Relationship

Why do People have Trouble Developing Trust in others?

I have been hurt too much in the past, and I refuse to be hurt again now

or in the future

People are out to get all they can from me, so I avoid them to survive.

As soon as I let my guard down, I will be stepped on again.

I get no respect from anyone.

All men (or women) are dishonest and are never to be trusted.

There is no such thing as a healthy relationship.

There is no such thing as a fair employer, generous company, or

supportive workplace

BELIEFS OF PEOPLE WHO HAVE PROBLEMS

TRUSTING OTHERS

1. Maintain one another’s Self-esteem

2. Support and praise one another

3. Keep sensitive information confidential

4. Stand up for one another

5. Avoid gossip or unfair criticism of others

6. Appreciate one another’s skills and differences.

CREATING TRUST

- Sharing Of Information

- Reduction In Workload Due To Easier Communication

- Increased Referral Of Clients

- Improved Client Outcomes Through Better Communication

- Reduced Need For Self-protection

- Low Turnover And Absenteeism

- Delegation Of Authority And Responsibility

-Healthy Work Environment

BENEFITS

•Organizational Behavior- Mcgraw Hill, India.1995

•Robbins,Stephen, Organisation Behavior

•R.K. Sharma; Organisation Behavior

•Chaudhari, Sushama: Effective Psychological Contract, The ICFAI University Press

•Frédérique Six; The trouble with trust

•Marco Tulilo Zanini, Trust within organization of new economy

•Excellence Magazine (Sep ’07 & Dec ’07)

•Brad L. Rawlins; Trust and PR Practice

•Paul Bernthal; A Survey of Trust in the workplace

•IILM Reading Material

•Roderick Moreland Kramer; Trust and Distrust in Organisations : Dillemmas and

Approaches

•www.beyondintractabilty.org