Troubleshooting your Dgroup

MAINTAINING AND TROUBLESHOOTING YOUR

DGROUPDCommunities webinar series

ECDPM and

Meet the facilitation team

Lucie LamoureuxKM4D Associates

Pier Andrea PiraniEuforic Services – Dgroups Coordination Support

Ivan KulisECDPM

Why a DCommunities webinar series?

• Response to Dgroups partners request

• Engaging members requires care, skills and time

• Pilot - 3 free webinars to learn • Dgroups platform• Developing and supporting your Dgroup• Troubleshooting your community

Webinar outline – 90 minutes

• Agenda:

Webinar set-up Introductions – clock method Case and discussion – low participation Facilitation tips and tricks Case and discussion – balance between formal and

informal Any other potential case(s)?

Webinar set-up• Format:

Two cases from the group: introduction of community and challenge, then approx. 20 min discussion

• Interaction:During the discussion, please use the “Raise

Hand” emoticon on the top left to contributeWe will also use the “clock method” to ensure

participation

• Technical problems: Type in the Chat box and Pier will help you

Clock method introductions

•Will give you a time/number on the clock as you arrive

•Use it to go around – interaction tool

Case no. 1: low/passive participation

• Alashiya and Claudia• Internal Technical Network on Climate Climate (TN) at FAO

• Background of TN (2 mins)• Specific challenge and what they are doing to meet it (3 mins)

• Discussion (20 – 25 mins)

Troubleshooting facilitation tips

• Ask questions • Provide resources and links• Seek concrete group action opportunities

• Positive reinforcement• Mix of formats (i.e. both online and off)• Offline contacts (back channel)• Inquire about silence• Address emerging needs

Case no. 2: formal vs informal communities

• Yacine - Manager/facilitator• Caribbean ICT stakeholders virtual community (CIVIC)

• Background of CoP (2 mins)• Specific challenge and what they are doing to meet it (3 mins)

• Discussion (20 – 25 mins)

Community growth questions

• Is there such a thing as critical mass?

• Is bigger better?• Can we stay focused?• How do we ensure that everyone is on board?

• Do we need to split up into sub-communities?

Case no.3: ?

• Any issues any of you would like to raise for discussion

• Any community tips you would like to share?

Furthermore…• This webinar was developed using the following

resources:

• https://www.diigo.com/user/pierandrea/e-discussion• Nancy White’s Full Circle Associates tips: http://

www.fullcirc.com/community/facilitips.htm• Eldis resource on e-discussions:

http://community.eldis.org/.5a91590f