Troubleshooting Tips to Enable Viewing of BillPayer … · FireFox Some browsers may block access to BillPayer or your credit card information based on Pop-Up Blocker or Security

Windows/PC Desktop or Laptop

Apple/Macintosh Desktop or Laptop

Mobile Devices (iPhones/Android Phones/iPad/Tablets)

Internet Explorer Safari iPhone, iPad

Chrome ChromeAndroid Phones/ Tablets

FireFox FireFox

Some browsers may block access to BillPayer or your credit card information based on Pop-Up Blocker or Security Settings. Choose the browser for your device below for simple instructions on how to disable Pop-Ups or add our Online Banking website addresses to your list of trusted sites.

Troubleshooting Tips to Enable Viewing of BillPayer and Credit Card Information.

Internet Explorer 8, 9 and 10

Allowing Pop-Ups• OpenInternetExplorer.• ClickonToolsicon(Alt+X)onthetoolbar.• ThenclickonInternetOptions• Next,clickonthePrivacytabandthenuncheck

‘TurnonPop-upBlocker’todisablepopupblocker.

Adding Us To Your Trusted SitesYou may also add CFCU’s websites to Internet Explorer’s Exceptions List to allow Pop-Ups. • ClickontheSettingsinthePop-UpBlockersectionto

addthesewebsiteaddressesforCFCU’sOnlineBanking:• apphx.pscu.com• cw411.checkfreeweb.com• hb1.communityfirstcu.org

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Chrome (Windows & Macintosh)

Disable the Pop-Ups• GotoSettingsIcon/Settings• DefaultBrowser(ShowAdvancedSettings)-• Privacy(ContentSetting)-PopUps• ClickontheSettingsButtonandthenonSettings.• ScrolldownuntillyouseeDefaultBrowserandclickonShowAdvancedSettings.

• ScrolldowntillyouseePrivacyandselectContentSettings

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Next Page in Section

• LookforPop-upsandSelectAllowtoallowPop-Upsfromallsites(oraddoursitestoyourexceptionslisttoallowPop-Upsfromthem-seebelow)

Adding Us To Your Trusted Sites• ClickontheManageExceptionsinthePop-UpBlockersectiontoaddthesewebsiteaddresses

forCFCU’sOnlineBanking:• apphx.pscu.com• cw411.checkfreeweb.com• hb1.communityfirstcu.org

• Select“Allow”asthebehaviorforeachaddress

Chrome (Windows & Macintosh)

Previous Page in Section

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FireFox(Windows)

Disable Pop-Up Blocker• GotoOPTIONS-CONTENT

(ALT+TifMenuBarisnotseen)• Removethecheckinthecheckbox

for“BlockPop-UpWindows”

Adding Us To Your Exceptions ListYou may also add CFCU’s websites to your Exceptions List to allow Pop-Ups. • ClickontheExceptions(seeabove)nexttoBlockPop-UpWindowssectionto

addthesewebsiteaddressesforCFCU’sOnlineBanking:• apphx.pscu.com• cw411.checkfreeweb.com• hb1.communityfirstcu.org

• Makesure“Allow”istheselectedStatus

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Remove this checkbox OR add our sites to your exceptions list see below)

Safari(Macintosh)

Two Ways to Disable Pop-Up Blocker• OpenSafari• ClickonSafarimenuitemandde-select

BlockPop-UpWindows(nocheckinfrontofit)

OR

• OpenSafari• ClickonSafarimenuitemand

choosePreferences• GototheSecurityTab• Uncheck“BlockPop-UpWindows”

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FireFox(Macintosh)

Disable Pop-Up Blocker• OpenFireFox• ClickontheFireFoxmenuitem

andselectPreferences• ClickonContent• UncheckBlockPop-UpWindows

Adding Us To Your Exceptions ListYou may also add CFCU’s websites to your Exception List to allow Pop-Ups. • ClickontheExceptions(seeabove)nexttoBlockPop-UpWindowssectionto

addthesewebsiteaddressesforCFCU’sOnlineBanking:• apphx.pscu.com• cw411.checkfreeweb.com• hb1.communityfirstcu.org

• Makesure“Allow”istheselectedStatus

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iPhone & iPad (Safari)

Disable Pop-Up Blocker• ChooseSettings

• ClickontheSafariIcon• EnsurethatBlockPop-UpsisturnedOFF

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Android Phones

Disable Pop-Up Blocker• SelecttheAppsbuttonfromtheHomeScreen• ClickontheBrowser• SelectAdvanced• Un-check“BlockPop-Ups”

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