You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.650.479.3208 and enter access code: 928 373 373 #. You will be on hold until the seminar begins. #CLOwebinar
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Trends in Global Business Communication and Their Implications for Global Companies
Whether you’re in Boston, Beijing, Dubai or Delhi, Business English is critical to success in global business. It’s the global language of business, yet 70% of global workers are estimated to be non-native English speakers. So ask yourself, are you providing enough support to ensure that 100% of your employees can effectively work in English? Or might poor English be a barrier at your company, preventing many of your employees from becoming high-performing—and profitable—members of your workforce?
A new survey of more than 25,000 global employees confirms that workers consider Business English skills essential for career advancement and are craving significant skills improvement. The survey reveals that:
The average Business English skill level of a global employee is insufficient compared to job requirements—which translates into workers who are unable to meet the performance demands of today’s global economy 4 out of 5 global workers say they need to use English in the workplace on a weekly basis 9 in 10 say they need to improve their skills within the next two years More than 90% say English skills are important or required to get a promotion Industries with the lowest Business English proficiency levels have gotten worse since last year
Attend this webinar to:
Discover the surprising results of the latest Business English competency benchmark for global companies Learn about the implications of poor Business English on your business, industry and country Get actionable ideas to break through the English barrier and improve the Business English skills of your workforce immediately
Together these insights will help you successfully break the Business English barrier at your company by maximizing your existing investments in L&D programs and your people.
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Transcript
You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference.
If you would like to join the teleconference,
please dial 1.650.479.3208 and enter access code: 928 373 373 #.
You will be on hold until the seminar begins.
#CLOwebinar
#CLOwebinar
Speakers: Tom Kahl President Global English John Heyman Director Content Development & Delivery Unisys University
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6 | CONFIDENTIAL
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CONFIDENTIAL
7 | CONFIDENTIAL
7 | Confidential
TODAY’S SPEAKERS
Tom Kahl President GlobalEnglish
John Heyman Director Content Development & Delivery Unisys University
8 | CONFIDENTIAL
8 | Confidential
AGENDA
Today’s corporate environment
Results from the 2013 Business English Index
Methodology
2013 Average BEI Implications
Country and Industry Sector Results
Customer Success: Unisys
Live Q&A
9 | CONFIDENTIAL
9 | Confidential Source: Corporate Executive Board, Executive Guidance, on Breakthrough Performance in the New Work Environment, 2013
10 | CONFIDENTIAL
10 | Confidential Source: The Globalization of English Report, GlobalEnglish Corporation, 2013
11 | CONFIDENTIAL
11 | Confidential
Source: “Predictions for 2013: Corporate Talent, Leadership and HR—Nexus of Global Forces Drives New Models for Talent,” Bersin, by Deloitte Deloitte Consulting, LLP, January 2013
12 | CONFIDENTIAL
12 | Confidential
13 | CONFIDENTIAL
13 | Confidential
14 | CONFIDENTIAL
14 | Confidential
This figure, while underscoring a continued need for improvements in Business English proficiency, represents a 14 percent increase from 4.15 in 2012
Saved time contributes $750,000 annually in productivity gains for every 1,000 employees
24 | CONFIDENTIAL
24 | Confidential
Industry: Information Technology
Head quartered: United States
Employees: 22,900
Founded: 1986 (created through merger)
Areas served: Worldwide
You have people contributing more in meetings, speaking more because they’re not self-conscious. The managers tell us employees read better, write better emails and are more productive in meetings because you don’t have to ask them questions—they’re just more comfortable. The people who matter are telling us it’s making a difference.
—John Heyman, Director Content Development & Delivery, Unisys University
Unisys
25 | CONFIDENTIAL
25 | Confidential
Challenge • Winning an outsourcing
contract with a mostly non-native-English speaking team created a need for improved Business English language skills for the project to be successful
• A growing non-native English speaking population creates communication and productivity challenges
Solution •An engaging program that employees want to participate in •Complete support for the program across all levels — assessment, highly engaging instruction and performance support •Program is scalable and cost-effective enough to deploy around the globe in about 100 countries
Results • 89% of our employees
indicate that they will be more successful in their careers
• Employees reported 2.1 hours saved per week due to better English language skills
• Potential company-wide savings of 636,048 hours per year (assuming all 7,572 users saved 2.1 hours/week and worked 40 weeks each year )