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In The Past 12 Months.... In The Past 12 Months....
Public Company With The Largest Market Capitalization In The World Has Public Company With The Largest Market Capitalization In The World Has Entered Payments
World’s Largest Retailer Has World’s Largest Retailer Has Announced That It Will Offer Banking And Payments
Banking And Retail Are More Interlinked Than Ever Before
7
Banking &
Payments
Banking &
Payments
Retail &
Other Merchants
Retail &
Other Merchants
Payments
Credit
Disputes
Security
Offers
Mobile Mobile
Analytics Analytics
Big Data Big Data
Cloud Cloud
Bio-metrics Bio-metrics
Bitcoin Bitcoin
Loyalty
How well are your external offerings and internal operations aligned to take How well are your external offerings and internal operations aligned to take
advantage of this growing overlap?
Our future is in Payments, Commerce and Lifestyle Services – Kenneth Chenault, CEO, American Express at Money2020
Technology To Transform Branches & ATMs Are Ready, But Adoption Lags In Mature Markets
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Are your solutions working with consumer trends or are they working against Are your solutions working with consumer trends or are they working against
them?
Do digital channels create an ‘Adverse Selection’ issue for banks? –Jane Fraser, CEO, Citi US Consumer & Commercial Banking at Money2020
Customers are migrating to mobile and online channels
Banks are not successful in selling products on digital
BRING THE CUSTOMER BACK -
ATMs, Branches and POS
FOLLOW THE CUSTOMER – Home FOLLOW THE CUSTOMER – Home
Security Solutions Extend To Make Better Use Of Outside Technologies And Data
10
Data
Richer Use of Telecom And
Network Data
Richer Data From Banks
and Retail
Security
Increased use of mobile, cloud and digitization will drive demand for security Increased use of mobile, cloud and digitization will drive demand for security
Bimodal Thinking Provides Entry Points for New Technology Providers
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What are such bi-modal opportunities at your clients? How can you best
serve them?
What are such bi-modal opportunities at your clients? How can you best
serve them?
Mode 2 is exploratory, emphasizing agility and speed.
Having two modes of IT, each designed to develop and deliver informationHaving two modes of IT, each designed to develop and deliver information- and technology-intensive services in its own way.
Mode 1 is traditional, emphasizing safety and accuracy.
Non-Banks Are Growing With Complementary And Substitute Products
15
High-Tech
Retail Alternative Fin.
Services Bank
Substitutes Other
Payments, Consumer Lending, Small Business Lending, Money Transfer, Bill Payment, PFM, Payments, Consumer Lending, Small Business Lending, Money Transfer, Bill Payment, PFM, Student Loans
Check Check Cashing, Payday
Loans, P2P Payments,
Money Transfer
Small Business Lending, Debit & Small Business Lending, Debit & Prepaid Cards, Mobile Money
Check
Money, Debit
Check Cashing,
Small Business Lending,
Consumer Lending, Mobile
Money, Debit & Prepaid
Cards
Debit Cards, PFM, Bill Payment, Debit Cards, PFM, Bill Payment, ATM Access
Is your strategy to serve non-banks Accidental or Intentional?
Look which segments of emerging non-banks could be of interest 2. Look which segments of emerging non-banks could be of interest to you. Assess if your go-to-market approach is suitable to serve these clients.
Ensure that your innovation investments uncover both new business value and provide technology innovation. Do not settle for
3. Ensure that your innovation investments uncover both new business value and provide technology innovation. Do not settle for incremental value-only offerings or technology-only offerings that do not link to business value.
Monitor Fintech companies in functional and technology areas 1. Monitor Fintech companies in functional and technology areas that are relevant to you. They are a source of ideas, potential partnerships and could be emerging clients.