Dr. T. Tjin-a-Tsoi Chief Executive Officer The Hague, The Netherlands Trends, Challenges and Strategy in Forensics Keynote Remarks Forensics@NIST 29 November 2012
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Dr. T. Tjin-a-Tsoi Chief Executive Officer
The Hague, The Netherlands
Trends, Challenges and
Strategy in Forensics
Keynote Remarks Forensics@NIST
29 November 2012
18 May 2011
Forensic Medicine
Forensic Chemistry
Molecular Biology
Micro Traces
Crime Scene & Incident Teams
Biometrics
Main Characteristics
Digital Technology
2012: Caseload: 80,000 Staff: 700 (incl) Budget: 100 m$
ISO 17025
Training & Education
18 May 2011
Trends
Challenges
Strategy
18 May 2011
Growth
18 May 2011
1900 1950 2000 2010 2020
18 May 2011
Growth
Technology
New Users
18 May 2011
Technology
DNA / RNA-Cell Typing
Chemistry
Digital Technology
18 May 2011
New Users
Civil and Administrative Law
Private Sector
Safety and Security (Defense, Intelligence)
18 May 2011
Customers
18 May 2011
Customers
18 May 2011
Customer Focus
18 May 2011
Information Value Added
Speed Costs
Customer Focus
x
Customer Needs: More information Faster More Efficient
max
18 May 2011
#1 challenge: Backlogs
Technology drives demand, capacity lags No price, no value, no revenues No Service Level Agreements Inefficient production processes
18 May 2011
NFI 2007:
18.000 cases backlog
18 May 2011
Strategic measure 1:
Service Level Agreements
18 May 2011
Define Measure Control Improve Analyse
1. Projecten
selecteren
9. Implementatie
voorbereiden
10. Implementatie
uitvoeren
11. Resultaten
meten
12. Project
overdragen
7. Oplossingen
bedenken
8. Oplossingen
toetsen
4. Huidige
prestatie
analyseren
5. Projectdoel
valideren
6. Kernoorzaken
bepalen
2. Processen
beschrijven
3. Metingen
opzetten
Institutionalize
Audit
Tollgate Tollgate Tollgate Tollgate Tollgate Tollgate
Strategic measure 2:
Process Redesign
18 May 2011
Strategic measure 3:
Speed focused R&D
18 May 2011
0.00
20.00
40.00
60.00
80.00
100.00
120.00
140.00
160.00
180.00
dec-06 apr-07 jul-07 okt-07 feb-08 mei-08 aug-08 nov-08 mrt-09 jun-09 sep-09 jan-10 apr-10 jul-10 okt-10 feb-11 mei-11 aug-11 dec-11
Time [Month/Year]
Days
>90 % in
4 years
NFI delivery Times (2007-2012) over complete product range
18 May 2011
#2 Challenge:
More IVA through more objective interpretation
Research
18 May 2011
18 May 2011
Towards mature and integrated
business models
18 May 2011
Strategic partners
High-End / Tailor Made Services
High Volume High added value Development NFI - Academy
18 May 2011
R&D Tools
Services
Revenue
The R&D Engine
18 May 2011
Products and Tools
Products and Tools Memory Toolkit II Forensic Faraday Cage XIRAF Bonaparte
MTKII
Forensic Faraday Cage
XIRAF Bonaparte
18 May 2011
Innovation Network
Gaming Industry
Aerospace
Microbiology Health
IT
18 May 2011
Defragmentation
18 May 2011
Forensics: A Fragmented Field
Single Jurisdiction Small Operations Vulnerable Diseconomies of Scale
18 May 2011
Consolidation, scale and ‘Cross Border’ Flows
of Products and Services
Specialization
Economies of Scale
Critical Mass
18 May 2011
NFI 2012
18 May 2011
Increasing need for
Training & Education
18 May 2011
Forensics = Automation
Manual labor Low productivity
Knowledge worker High productivity
18 May 2011
NFI Academy (2010 - …)
NFI Academy 2011: 27,000 man-days
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Conclusion
Forensic Field is going through disruptive change
Trends:
Growth Customer focus Defragmentation Training and Education
18 May 2011
Netherlands Forensic Institute
End of Presentation
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