Trends And Social Media Feb09

Campbell Scott CEO

February, 2009

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Eist le fuaim na habhann

agus gheobhaidh tú breac

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People are socialising, connecting and organising

and are seeking and voicing opinion

www.flickr.com: bovinity

Media is changing

and shouting at people is less effective

www.flickr.com: brymo

Customers are more informed and demanding

Organisations can listen

www.flickr.com: sfllaw

and have conversations with people

Insight

Promotion

Reputation

Support

• Simplicity – design customer experience• Listening• Join your queue• Media is changing • Customers are more informed• Collaboration and organisations• Customers have a voice• Conversation builds trust• Exceed expectation – call back, last agent• Devotion

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Thank You

[email protected]

086 8149050

Twitter - @campbellscott