TRENDS AND CONSUMERISM IN HEALTH CARE Important Attributes Of Quality Health Care: Consumer Perspectives.

TRENDS AND CONSUMERISM IN HEALTH

CARE

Important Attributes Of Quality Health Care: Consumer Perspectives.

Introduction• The objective of the study was to survey high-

quality healthcare from customers’ perspectives.

• The result of the study indicate that there is high importance of up-to-date and well-informed nurses, good communication with the patients, constant flow of information regarding illness or disease, medications and treatment methods, and information regarding how to live a healthy longer life and time spent on reviewing patients need.

• The study deduces that all patients, of any income level, should be well informed about the health issues related to them. (Oermann & Templin, 2000).

Consumerism or Customer Service in Health Care

A research done to measure the quality of healthcare

Consumers’ perspective on quality of healthcare they receive

Several surveys were conducted to know if they get

Patient education about illness

Information about healthcare

Effect on Consumer Perspectives

Impact on consumer perspective

The research showed that consumers want:

their nurses to spend more time with them,

better communication on their health-related issues,

better education on treatment plans,

information/advice to lead a healthier longer life, and

their healthcare providers not always be in rush but spent ample time with them while they provide healthcare services.

Methodology

Quality Health Care Questionnaire (QHCQ) form and the SF-36 Health Survey. SF-36 is a

survey with 36 item covering 8 general areas for measuring health status.

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Evidenced Based Practices

SF-36 Health Survey

Quality Health Care Questionnaire

results Differences between

the qualitative and quantitative aspects of the data in regards to

descriptive statistics inferential statistics or both.

Descriptive Statistics

Details the description or feature s of the data

Who were surveyed

Objective of research and means of data collection

Inferential Statistics Descriptive statistics

quantitatively describes only

what the data is and shows.

Inferential statistics, on the other

hand, draws conclusion and

refers to (i) provides probability

of something that data presents

that may recur in the future or

(ii) extrapolating the result of

testing of the sample population

to entire population.

Effectiveness of the Study

The study concludes that:

Nurses should always educate

their patients on their healthcare .

Patients of any class should be well

educated on their health issues.

Conclusion

Future Trends in Healthcare Research - Use of

Information Technology. Standardization of Data

Collection.

Future Trends in Healthcare Consumerism. More

Patient-focused. Healthcare Services. Increased

participation of patients in their healthcare decision

and management .

Appropriate integration of these trends in healthcare

sector

Conclusion

Future trend of integrating healthcare research with that of

consumerism.

Due to shortage of drug, there is a need to determine the

daily patient care affects through researches.

Use of survey to highlight and forecast changes in

healthcare consumerism.

Conclusion Article Summary

The purpose of the study is to:

Determine the consumers’ opinion of healthcare quality.

Determine the relationship between patient’s opinion of health

status and selected demographic variables.

Methods of data collection were the use of questionnaires and

telephone interviews.

Findings of the study was that the consumers (patients) place high

importance on up-to-date and well-informed staff.

Healthcare education by nursing staff is of utmost importance for

all people, especially so for those with less education or low

income.

References

Oermann, M. H., & Templin, T. (2000). Important attributes of quality health care:

Consumer perspectives. Journal of Nursing Scholarship, 32(2), 167-167-72.

Retrieved from http://search.proquest.com/docview/236456357?accountid

=35812

American Hospital Association. (n. d.) . Research and Trends. Retrieved from

http://www.aha.org/aha/research-and-trends/index.html