Travel Security Perspectives – Sands Hotel, Macau – 24 June 2010 AIA.COM Travel Security: A Corporate Perspective Jeremy Stone, CPP Deputy Head – Group Corporate Security American International Assurance Group Travel Security Perspectives - Sands Hotel, Macau –24 June 2010
Perspectives on setting up and maintaining a corporate travel security program. Presented at OSAC/ASIS Travel Security Perspectives Conference at Sands Hotel, Macau on 24 June 2010. See http://events.linkedin.com/Travel-Security-Perspectives/pub/301751
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Travel Security:A Corporate PerspectiveJeremy Stone, CPPDeputy Head – Group Corporate SecurityAmerican International Assurance GroupTravel Security Perspectives - Sands Hotel, Macau –24 June 2010
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Today’s Objectives
1. Look at aspects of planning, resourcing, implementing & maintaining a corporate travel security program
2. Provide perspectives on how employers can manage travel risks & exercise a moral & legal duty of care towards distressed personnel in foreign destinations.
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Perspectives include …
1. Defining Travel Security
2. Why we Need Travel Security?
3. Travel Security Risks
4. Why we Should Manage Travel Risks
5. Ways to Manage Travel Risks
6. Establishing a Travel Security Program
7. Getting Management Buy-in
8. Some Program Maintenance Tips
9. Q&A
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Defining Travel Security
The preparedness, protection & preservation of travellers, their property & information from
threat
Adapted from Standards Australia. (2008, p. 8). Lexicon of key terms used in security
Aims to provide a stable, relatively predictable environment in which travellers may pursue
their ends without disruption or harm & without fear of disturbance or injury.
Adapted from Fischer, R. J., & Green, G. (2004, p. 38). Introduction to security (7th ed.). Burlington, MA: Butterworth-Heinemann
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Why Travel Security?
• Transact business• Meet clients• Host events,• Manage projects • Oversee operationsAnd key personnel need to:• Relocate• Station• Travel • Spend time in
overseas destinations.
Because of globalization & depending on industry, strategy, structure, size, & business objectives, many Organizations need to:
Exposing them to a wide range of risks!
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What Travel Risks?
1Rare
2Unlikely
3Possible
5Almost Certain
4Likely
3M
od
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Ma
jor
2M
ino
r5
Ca
tes
tro
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ic1
Min
ima
l
Likelihood
Co
nse
qu
ence
Risk Rating Colour Legend:
ExremeHighSignificantMediumLow
TERRORISMHIJACKINGAIR DISASTERTSUNAMI
CIVIL DISORDERINSURGENCY
COUPS D’ ETATMUGGINGASSAULTS
HOTEL BURGLARYLOST TRAVEL DOCS
DISEASE
TRAFFIC ACCIDENTHOTEL FIRE
TRAVEL DELAY
TYPHOONS
EARTHQUAKE
K&R
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Why Manage Travel Risks
Protect your most valuable asset
Do the right thing – protect your employees
Duty of Care
In common law jurisdictions, an employer is obliged to
apply all prudent measures to protect employees from all
reasonably foreseeable harm.
Otherwise may be liable in tort for negligence
Avoid Criminal Liability
Criminal negligenceOHS laws
UK Corporate Manslaughter Act
Business Continuity
Prevent/minimize business disruptions & promote continuity
of operations
Corporate Reputation
Protect & maintain corporate reputation
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Ways to Manage Travel Risks
Business Travel Insurance
Cover all employees
Protects company from economic impact
Quantify travel program – how many travellers/expats, travel
frequency, what high risk destinations, vehicle use, etc.
5. Traveller’s company name E.g. “AIA Hong Kong Ltd.” or “AIA Co. Ltd.”
6. Traveller’s department name E.g. “Traffic Dept.” or “Group HR”, etc.
7. VIP status E.g. VIP Status = “Yes” or VIP Status = “No”Indicates whether traveller holds an SVP (or equivalent) appointment or above to ensure compliance with policy requirement that no more than three VIPs travel on same aircraft.
Travellers (or arrangers) must pass following info to the travel agent
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• Once hotel is booked & air ticket is ready to be issued:
– Provide Travel Agent with the FULL hotel name• If staying at more than one hotel during trip:
– Provide FULL name of ALL hotels together with CHECK-IN & CHECK-OUT dates for each hotel.
• Ensures accurate data in Travel Locator System
Hotel Booking Procedures
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Questions?
Jeremy Stone, CPPDeputy Head – Group Corporate Security
American International Assurance Co., Ltd.AIA Building, 1 Stubbs Road, Wanchai, HK