Hybrid event Travel Regulations Conference 30 November 2021 Register now [email protected]020 3693 0199 @ABTAevents ABTA Conferences and Events abta.com/abtaevents Contributors Event partners Agenda 09:30 Registration, tea and coffee 10:00 Welcome from the moderator and opening remarks Simon Bunce, Director of Legal Affairs, ABTA The Package Travel Regulations 10:10 Regulatory update David Marshall, Consumer and Competition Team, Department for Business, Energy & Industrial Strategy (BEIS) 10:25 Learnings from a global pandemic Customer information obligations Changes to the booking – significant or not? What is the effect of FCDO and other advice on refunds and compensation? Supplier risk management Chargebacks and S.75 Consumer Credit Act claims Krystene Bousfield, Senior Associate, Travlaw 10:50 Tour operator liabilities – X vs Kuoni Summary and implications of case law judgement Claire Mulligan, Partner, Kennedys 11:05 Tour operator liabilities – Griffiths v TUI Summary and possible implications of case law Andrew Spencer, Barrister, 1 Chancery Lane 11:20 Travel insurance in a pandemic era Consumer travel insurance landscape update COVID exclusions – what does that mean for the tour operator? Tour operator and liability insurance Sarah Brodie, Senior Policy Adviser, General Insurance and Travel Insurance Lead, ABI 11:40 Networking tea and coffee break Virtual networking or screen break 12:10 Industry panel: learnings from the past 20 months Moderator: Simon Bunce, Director of Legal Affairs, ABTA Rich Simpson, Head of Governance – Travel, The Midcounties Co-operative Paul Nunn, Operations Director, Advantage Travel Group Matt Gatenby, Senior Partner, Travlaw Michael Ellis, Group General Counsel, Abercrombie & Kent Competition law and advertising 12:50 Consumer and competition law Current advertising guidance for package travel sector Recent CMA activity and what changes lie ahead Future of CMA powers Neil Baylis, Partner, Mishcon de Reya 13:15 Q&A Moderator: Simon Bunce, Director of Legal Affairs, ABTA Neil Baylis, Partner, Mishcon de Reya 13:25 Networking lunch break Virtual drop-ins Expert advice and discussion forums for virtual attendees to join. ATOL regulations and financial protection 14:25 Keynote: ATOL reform Update on recent consultation and timeframes Michael Budge, Head of Operations, Civil Aviation Authority (CAA) 14:40 Legal session: looking ahead to ATOL reforms Possible implications for travel businesses Things to consider now Farina Azam, Partner, Deloitte Legal 15:05 Wider financial protection considerations The trials and tribulations of arranging financial protection; insurance, trust accounts and a closer look at different approaches What next for the ATOL Accredited Body model Martin Alcock, Director, Travel Trade Consultancy 15:25 Industry panel: looking ahead to ATOL and wider financial protection outcomes Moderator: Martin Alcock, Director, Travel Trade Consultancy Julie Jones, Development Director, Travel & General Insurance Services Jesse Braid, Solicitor, Flight Centre Rachel Jordan, Director of Membership and Financial Protection, ABTA Farina Azam, Partner, Deloitte Legal 15:55 Close Simon Bunce, Director of Legal Affairs, ABTA 16:00 Networking drinks Virtual drop-ins Expert advice and discussion forums for virtual attendees to join.
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Transcript
Hybrid event
Travel Regulations Conference 30 November 2021
Register now [email protected] 020 3693 0199 @ABTAevents ABTA Conferences and Events
abta.com/abtaevents
Contributors
Event partnersAgenda
09:30 Registration, tea and coffee
10:00 Welcome from the moderator and opening remarksSimon Bunce, Director of Legal Affairs, ABTA
The Package Travel Regulations
10:10 Regulatory update David Marshall, Consumer and Competition Team, Department for Business, Energy & Industrial Strategy (BEIS)
10:25 L earnings from a global pandemicCustomer information obligations Changes to the booking – signifi cant or not? What is the effect of FCDO and other advice on refunds and compensation?Supplier risk management Chargebacks and S.75 Consumer Credit Act claims
Krystene Bousfi eld, Senior Associate, Travlaw
10:50 Tour operator liabilities – X vs Kuoni Summary and implications of case law judgement
Claire Mulligan, Partner, Kennedys
11:05 Tour operator liabilities – Griffi ths v TUI Summary and possible implications of case law
Andrew Spencer, Barrister, 1 Chancery Lane
11:20 Travel insurance in a pandemic era Consumer travel insurance landscape update COVID exclusions – what does that mean for the
tour operator? Tour operator and liability insurance
Sarah Brodie, Senior Policy Adviser, General Insurance and Travel Insurance Lead, ABI
11:40 Networking tea and coffee break
Virtual networking or screen break
12:10 Industry panel: learnings from the past 20 monthsModerator: Simon Bunce, Director of LegalAffairs, ABTARich Simpson, Head of Governance – Travel,The Midcounties Co-operativePaul Nunn, Operations Director, Advantage Travel GroupMatt Gatenby, Senior Partner, Travlaw
Michael Ellis, Group General Counsel, Abercrombie & Kent
Competition law and advertising
12:50 Consumer and competition law Current advertising guidance for package travel sectorRecent CMA activity and what changes lie ahead Future of CMA powers
Neil Baylis, Partner, Mishcon de Reya
13:15 Q&AModerator: Simon Bunce, Director of Legal Affairs, ABTANeil Baylis, Partner, Mishcon de Reya
13:25 Networking lunch break
Virtual drop-ins Expert advice and discussion forums for virtual attendees to join.
ATOL regulations and fi nancial protection
14:25 Keynote: ATOL reform Update on recent consultation and timeframes
Michael Budge, Head of Operations, Civil Aviation Authority (CAA)
14:40
Legal session: looking ahead to ATOL reforms Possible implications for travel businesses T
hings to consider now Farina Azam, Partner, Deloitte Legal
15:05
Wider fi nancial protection considerations The trials and tribulations of arranging fi nancial
protection; insurance, trust accounts and a closer look at different approaches W
hat next for the ATOL Accredited Body model Martin Alcock, Director, Travel Trade Consultancy
15:25
Industry panel: looking ahead to ATOL and wider fi nancial protection outcomesModerator: Martin Alcock, Director,Travel Trade ConsultancyJulie Jones, Development Director, Travel & General Insurance ServicesJesse Braid, Solicitor, Flight CentreRachel Jordan, Director of Membership and
Get updates from travel regulators and legal experts on future changes to key travel regulations.
Get answers to your outstanding questions in relation to the application of the PTRs, ATOL and advertising guidance.
Discuss the common challenges and solutions surrounding the interpretation of current regulation.
Network with peers from the travel industry and discuss common challenges and solutions.
The past 20 months have tested the efficacy of the regulation governing the travel industry to its maximum. This new hybrid conference is a chance for ABTA Members and the wider industry to take stock. Explore the practical lessons learnt from the COVID-19 pandemic, what the travel industry can expect from the major regulations going forward, and what this could mean for your business.
Attend this hybrid conference with industry peers in-person in central London, or join virtually where the live content will be streamed through a custom platform. Both audiences will be able to submit questions live to our expert speakers. ABTA’s practical one-day conference will consider the impact that industry regulations have on your business model. Ahead of the sales period in January 2022 and as travel reopens, this is the chance to question the experts, raise any issues you are facing and address common challenges relating to the implementation of travel regulation. With the ATOL reform consultation underway, hear from industry experts and discuss with peers what the future of financial protection could hold for travel businesses. Learn what you can be doing now to prepare for possible changes and the practicalities of doing so. Consider the impacts of FCDO and other advice on the PTRs. Get practical advice from travel law experts on topics including chargebacks, supplier risk management, refunds and cancellations and customer information obligations. Hear views on future changes to the insurance industry including COVID exclusions and what that means for tour operators going forward.
Get an update on the recent case law impacting tour operator liabilities including X v Kuoni and get practical guidance on the impact for your business going forward. Listen to an update on the current travel sector specific action from the advertising regulators. As travel businesses look to promote confidence in customers and encourage bookings, understand the implications of flexibility promises in your campaigns and get your questions answered on advertising practices. Hear directly from the regulators as well as getting practical guidance from industry experts.
The conference
Directors, CEOs and senior managers. Legal and compliance teams. Sales teams.
Product teams. Operations.
Customer relations teams.
Who should attend
For information on sponsorship and exhibition opportunities please contactMatt Turton on 07766 517 611 or email [email protected]
Group bookings
If you are interested in sending a group to this event, please contact [email protected] for a group booking rate.
*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partnernumber or your application must be in progresswhen the event takes place.
REGISTER NOW!
REGISTERNOW!
abta.com/abtaevents Register now [email protected] 020 3693 0199 @ABTAevents ABTA Conferences and Events
What’s included in the ticket? Access to the custom built
event platform where you will watch the livestreamed conference sessions.
Option to attend a choice of interactive drop-in sessions with industry experts who will be able to answer your questions and discuss the trends in greater depth.
Ability to submit questions in advance, or live during the conference.
Access to an electronic copy of presentation slides and event materials.
Networking opportunities via the virtual event platform. Access to the on-demand conference sessions, event slides and materials.