Transportation Users in Madiun

SEM Analysis in the Effect ofService Quality on Customer

Satisfaction and Its Implicationson Student’s Loyalty Online

Transportation Users in MadiunMunicipality

by Tatik Mulyati

Submission date: 13-Apr-2020 08:28PM (UTC+0700)Submission ID: 1296437963File name: Artikel_ICPM_sesuai_TEMPLATE_TERBARU.pdf (689.12K)Word count: 4536Character count: 24968

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SEM Analysis in the Effect of Service Quality on CustomerSatisfaction and Its Implications on Student’s Loyalty OnlineTransportation Users in Madiun MunicipalityORIGINALITY REPORT

PRIMARY SOURCES

eprints.uwe.ac.ukInternet Source

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Submitted to Leeds Metropolitan UniversityStudent Paper

unsri.portalgaruda.orgInternet Source

bmcpublichealth.biomedcentral.comInternet Source

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oaji.netInternet Source

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Bikramjit Rishi. "Determinants of Brand Trust forFMCG Products with Special Reference toShampoos Category", Asia-Pacific Journal ofManagement Research and Innovation, 2013Publication

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Submitted to American IntercontinentalUniversity OnlineStudent Paper

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jml.kasbit.edu.pkInternet Source

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cluteinstitute.comInternet Source

ijibm.site666.comInternet Source

Submitted to Ying Kou UniversityStudent Paper

Sanna Pekkola, Juhani Ukko. "Exploring addedvalue through the service process: acomparative multiple case study",Benchmarking: An International Journal, 2016Publication

Erdogan Koc. "Total quality management andbusiness excellence in services: Theimplications of all-inclusive pricing system oninternal and external customer satisfaction in theTurkish tourism market", Total QualityManagement & Business Excellence, 2006Publication

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Submitted to Strategy First InstituteStudent Paper

www.airitilibrary.comInternet Source

Constanza Bianchi. "Satisfiers and dissatisfiersfor international students of higher education: anexploratory study in Australia", Journal of HigherEducation Policy and Management, 2013Publication

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Moktar Lamari, Ines Belgacem. "Knowledgebrokering in the web 2.0 era: Empirical evidenceof emerging strategies in government agencies",International Conference on Education and e-

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Learning Innovations, 2012Publication

Submitted to The University of BuckinghamStudent Paper

www.yumpu.comInternet Source

Yanchun Shen, Pengde Tao, Yonggui Wang,Ning Xu. "How service quality drives customerasset: a customer behavior-based perspective",Proceedings of ICSSSM '05. 2005 InternationalConference on Services Systems and ServicesManagement, 2005., 2005Publication

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Eddy Suratman, Rio Laksamana, Romi Suradi."Perception of Entrepreneurs of Small andMedium Micro Enterprises in Culinary Fields inPontianak City to Go-Jek OnlineTransportation", Asian Journal of Social ScienceStudies, 2018Publication

Submitted to TAR University CollegeStudent Paper

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