TransLink Open Board Meeting March 30, 2016
TransLink
Open Board Meeting
March 30, 2016
CEO Report Cathy McLay, TransLink CFO
Ensuring Safety & Security
Modernizing B.C. Rapid Transit
Company
Increasing Ridership
Improving Customer Service
and Experience
Building a Performance
Measurement Culture
$ $
• Moody’s reaffirmed our credit rating – Aa2 Stable
“The Aa2 rating assigned to the South Coast British Columbia Transportation Authority ("TransLink") reflects the authority's strong market position as the main provider of transportation services in the Greater Vancouver region with a robust ridership, access to a diverse set of revenue sources, including its status as a taxing authority, and solid governance and management practices requiring balanced operating budgets."
Building Public Trust and Confidence
Questions?
Coast Mountain Bus
Company Report Haydn Acheson, President &
General Manager
Safety and Security
Customer Service and Experience
Questions?
Update from BC Rapid Transit
Company Vivienne King, President &
General Manager
Safety and Security
• Safety Management System
Maintenance
• State of Good Repair
Customer Service
• Motivated and passionate employees delivering ‘brilliant’ customer service
2016 Initiatives
• “If you can’t measure it, you can’t manage it.”
Questions?
Transit Police Report Doug LePard, Transit Police Chief
What We Do
Transit Police officers have the same authority and powers as other jurisdictional police in BC:
• Reduce crime and disorder
- Crime Prevention
- Crime Detection
- Criminal Apprehension
- Investigative Follow-up
• Improve the perception of safety on and around public transit
• Improve the overall quality of life on and around public transit
• Improve customer service and customer satisfaction
• Issue violation tickets for fare evasion and other infractions
2016 Initiatives
Sexual Offending
Mental Illness
System Resiliency
Workplace Violence
Service Delivery Model
Crime Statistics
Arrests
420 36%
744 64%
Warrants and RTCCs (2015)
Warrants RTCCs
See Something, Say Something!
Non-emergency Reporting: • 87-77-77 SMS Text Line
text messages are received by our operators 24/7 who can respond immediately
• OnDuty App connects all Transit Police channels into
one single mobile application
Name the Puppy Contest
Meet our newest recruit!
Transit Police is pleased to announce that a name was selected for our new explosives detection dog.
• The winning name for our newest recruit, a one year-old, female, chocolate lab is Kona.
• Over 640 contest submissions were received from Fort St. John to Sooke and everywhere in between.
Questions?
Audit Committee
Financial Update Christine Dacre, Vice-President
Funded Revenue
Funded Expenses
Consolidated Revenues
CONSOLIDATED REVENUES
Year ended December 31YTD
2015
YTD
2015
($ thousands) ACTUAL BUDGET Fav/ (Unfav) %
Revenue
Taxation 772,722 756,456 16,266 2.2%
Transit 511,445 519,214 (7,769) (1.5%)
Government transfers 228,943 98,992 129,951 131.3%
Golden Ears Bridge tolling 48,444 43,580 4,864 11.2%
Interest Income 34,381 33,353 1,028 3.1%
Amortization of Deferred Concessionaire Credit 23,273 23,337 (64) (0.3%)
Miscellaneous 6,102 3,489 2,613 74.9%
Sub Total Continuing Operations 1,625,310 1,478,421 146,889 9.9%
Gain on Disposal 2,340 9,388 (7,048) (75.1%)
Total Revenue (PSAB) 1,627,650 1,487,809 139,841 9.4%
Revenue Funding Adjustments (260,658) (132,219) (128,439) 97.1%
Total Funded Revenue 1,366,992 1,355,590 11,402 0.8%
Budget Variance
Consolidated Expenditures
CONSOLIDATED EXPENSES
Year ended December 31YTD
2015
YTD
2015
($ thousands) ACTUAL BUDGET Fav/ (Unfav) %
Expenditures
Bus Division 643,484 653,591 10,107 1.5%
Corporate operations 80,866 76,930 (3,936) (5.1%)
Rail Division 268,311 266,563 (1,748) (0.7%)
Roads & Bridges 71,246 87,940 16,694 19.0%
Transit Police 33,136 33,263 127 0.4%
Amortization of Capital Assets* 168,290 171,321 3,031 1.8%
Interest* 167,902 166,546 (1,356) (0.8%)
Sub Total Continuing Operations 1,433,235 1,456,154 22,919 1.6%
Corporate - onetime 32,053 29,672 (2,381) (8.0%)
Total Expenditures (PSAB) 1,465,288 1,485,826 20,538 1.4%
Expenditure Funding Adjustments (98,527) (112,241) (13,714) 12.2%
Total Funded Expenditures 1,366,761 1,373,585 6,824 0.5%
Budget Variance
2015 Audited Consolidated
Financial Statements
2015 Statutory Report
2016 Property Tax and Replacement Tax
Bylaws
Property Tax = $323 million
Replacement Tax = $ 18 million
Total $341 million
The average homeowner will pay $244.40 to TransLink, which is $3.42 more than in 2015.
Questions?
Risk & Capital Committee
Update on Capital Projects Sany Zein, Acting Vice-President
• 6km Tunnelled Extension of Millennium Line – VCC to Arbutus
• 6 New SkyTrain Stations • New SkyTrain O&M Centre • Business cases to the Federal and
Provincial governments in 2016
Regional Priority: Millennium Line Broadway
Extension Project
Regional Priority: South of Fraser Rapid Transit
• Two New Light Rail Transit Lines - 10km Newton-Guildford Line - 17km Surrey-Langley Line
• 19 New LRT Stops • New LRT O&M Facility • Business cases to the Federal and
Provincial governments in 2016
Regional Priority: South of Fraser Rapid Transit
Project
State of Good Repair Priority: Pattullo Bridge Rehabilitation
• Deck rehabilitation work will start in late April 2016
• Capacity reduced to 1 lane in each direction for 5 months
• Some full closures (weekends and overnight)
• Traffic mitigation plan
• Significant traffic disruption is expected
Deck Rehabilitation Work
Regional Priority: Pattullo Bridge Replacement
• MoU with Surrey and New Westminster
• Business cases to the Federal and Provincial governments in 2016
• Procurement Readiness by fall 2017
• Funding to be included in the next Investment Plan
• New bridge by late 2022 / early 2023
New Pattullo Bridge
Major Road Network
Amendment Bylaw
Questions?
Compass Update Lloyd Bauer, Vice-President
Recent Program Highlights
48
We are continuing our approach of a phased roll-out, which is working effectively.
• Over 700,000 Compass cards active on system, original target was 500,000.
• 300,000 unique cards tapped on the system each business day.
• Completed installation and activation of all Compass Vending Machines for card and ticket sales at all locations (over 450 machines).
• Conversion of all monthly passes, no longer selling FareSavers.
• Staged gate closure underway with 77% gates closed, demo full gate closures occurring with attendants present.
• Preparing for full gate closure week of April 4th.
Compass vs. Traditional Sales
49
Compass vs. Traditional Sales
50
• Stored Value sales replace FareSaver usage
51
Legacy Media
Compass Media
Transition – Fare Media and Gates:
• Full transition to Compass cards/tickets
• Marketing and Communication focus on gate closure, assistance at gates, bus transfers require Compass for rail travel
• BCRTC Brentwood and ProTrans monitoring stations in operation
• Staged closure of remaining gates
• Begin Access Transit HandyDART move to Compass
• Project remains on budget
Challenges
• Final stage now
– supporting transition of final customer group
• Access Transit HandyDART
– Upcoming introduction of Compass Cards to HandyDART customers
• Gate Closure
– Attendant coverage during transition when station gates fully closed
– Assessing challenge of some customers in physically tapping a card
– Open accessible gate during transition when attendants not present, fare enforcement challenge on open gates
52
Questions?
Stakeholder Relations and
Service Committee
Planning and Policy Update Tim Savoie, Vice-President
Transit Network Review & Consultation
The 2015 Transit Network Review aimed to:
• Better meet customer needs through system efficiencies
• Maximize ridership
• Provide new connections
• Ease overcrowding
• Improve productivity of the system within our current resources.
• Integrate bus service with new services like the Evergreen
Extension
Transit Network Consultation
Recommendations
• Changes will provide new connections, ease overcrowding
and improve productivity of the system within current
resources
• These changes will be rolled out through service changes
that occur four times a year to bring more service to more
customers.
• Spring / Summer 2016 implementation
• Changes to be coordinated with implementation of Evergreen
Extension
Questions?
Human Resources and
Governance Committee
Response to Prior Public
Delegations
Public Delegations
Thank you