Transforming Your Digital Commerce Business Praveen Sengar Director Digital Practice APJ Transforming Your Digital Commerce Business Praveen Sengar Director Digital Practice APJ
Transforming Your Digital CommerceBusinessPraveen SengarDirector Digital Practice APJ
Transforming Your Digital CommerceBusinessPraveen SengarDirector Digital Practice APJ
Agenda
1. Top 10 trends impacting Digital Commercemarket
2. Understanding Digital Commercelandscape & opportunity
3. Five best practices to implement Digitalcommerce
4. Recommendations
5. Cloud Services for Hybris Commerce(CSFHC)
#1: Customer wants “Mobile First” experience
#2: Social is Ingrained In Everything for customers
#3: Customer wants “Personalization”
#4: Customer love Gamification
Qantas Airlines
#5 – Customer cherish “Visual EngagingExperience”
#6 – “Seller, buyer, service or delivery channel”
#7: Customer seeks “Transparency”
#8- “Information Everywhere”
#9- “Interactive” engagement
#10- “Real Time” engagement
Agenda
1. Top 10 trends impacting Digital Commercemarket
2. Understanding Digital Commercelandscape & opportunity
3. Five best practices to implement Digitalcommerce
4. Recommendations
5. Cloud Services for Hybris Commerce(CSFHC)
Digital Commerce Opportunity is BIG & REAL !!
DIGITAL COMMERCE MARKET (ASEAN 2016)
$1.6B
$2.8B
$4.4B
$3.9B
Total Market = $18.61B
> $1B
$171M-$975M
$100M-$171M
$1M-$100 M
Online Revenue
Top 15
Top 15-100
Top 145-500
IT Spending asPercentage of Revenue
Top 100 -145
$2.0B
$3.9B
Source: Internet Retailer APJ Top 500 for 2015
Five Most Common Challenges/ Pitfalls of Digital Commerce Projects inAsia Pacific
• Lack of clear strategy and metrics tied to a execution plan
• E-commerce is a one-time project and not a way of life withinthe organization.
• Front end experience is end of the world
• Invest in E-commerce and forget it
• The customer is the first to know you are behind thecompetition.
Agenda
1. Top 10 trends impacting Digital Commercemarket
2. Understanding Digital Commercelandscape & opportunity
3. Five best practices to implement Digitalcommerce
4. Recommendations
5. Cloud Services for Hybris Commerce(CSFHC)
Your Imagined Digital Commerce Strategy
The Typical Digital Commerce Strategy
#1 Align your Digital CommerceStrategy and Metrics
Digital-commerce Strategy aligned to your Business Objective
#2 Plan to leverage channels forcompetitive differentiation
Retail Has Raised Multichannel Expectations forOther Sectors
Bank branches
Insurance agencies
Car showrooms
Telco boutiques
Specialty stores
Travel agencies
B2B service outlets …
Reinvent Your Channel for CompetitiveDifferentiation in Cross-channel Execution
Home Delivery
Pickup In Store
Added Value
Accuracy
Information
#3 Digital Commerce is muchbeyond Front End Experience
E-commerce is much beyond front end experience
Front EndExperience
•Catalog,Shopping Cart
•Productconfigurationandpersonalization
Promo, Bundling,Subscription &Pricing
•Plans and Addons
•DynamicPricing andPromotions
Omni Channel
•Call Center &Chat
•Store InventoryVisibility
•Click & Collect
•Supply chainvisibility
B2B/ B2I
•CustomCatalogs &Pricing
•Self Service
•Channelconflict
Content
•DeviceFeatures
•Pictures,Videos
•Workflow
•Web ContentManagement
#4 Sourcing strategy aligned toBusiness Strategy and Planned
Investments
Digital Commerce is complicated
1. Build it Yourself
2. Collaborate and Build– Open Source
3. Buy Licensed Software
4. Have Your Software Hosted
5. Use Software as a Service
6. Outsource the EntireOperation…or pieces of it
Inform Sell
#5 Look at organization structure,roles, responsibilities and skillset
requirements
Digital Commerce Requires Alignment acrossFunctions and ProcessSAMPLE MATRIXORG
VP Marketing /CMO
VP BU Sales VP Logistics /COO
VP IT / CIO VP Finance / CFO
VP of Digital/E-Commerce
Corporatemarketing, brandexperience
Field marketing,demandgeneration forcore BUbusiness
Core salesmanagement,offline channel(direct or indirect)
Operations drivelogistical efficiencyand performance.
IT organization serves allcompany requirements.
E-Commerce support:managing vendors,infrastructure, performance,service levels.2-3 people team withdedicated system Architect,1 Développement and 1program managementResource.
Financial analysis,reporting, controllingacross entirebusiness.
E-Commerce mayhave dedicatedresources but withinCFO org.
E-Commerce Managers:- Run Acquisition programs to feed e-commerce pipeline- Drive Upsell and Cross-sell- Drive Conversion, Retention andRepeat Buying
E-CommerceOperations:manage and drivespecific metricsaround e-commerceoperations (oftenoutsourced)
Act as supportorganization and enablerfor e-commerce
An ordermanagement,logistics,inventory,fulfilment, WH,sourcing
Align on content,product, pricing,promotion,execution
Recommendations
1. Make Digital-commerce a core part of your organization's business strategy
2. Plan in 3- to 5-year cycles and invest regularly
3. Gather and monitor customer feedback — ask customers for contributions
4. Coordinate with business and make a cross functional team to deliver the project
successfully
5. Plan for nexus of forces particularly mobile, social and analytics from day one as they
are transforming Digital commerce rapidly
Agenda
1. Top 10 trends impacting Digital Commercemarket
2. Understanding Digital Commercelandscape & opportunity
3. Five best practices to implement Digitalcommerce
4. Recommendations
5. Cloud Services for Hybris Commerce(CSFHC)
Breaking the Barriers
Too “Expensive”Business case justification?
Takes TimeGo-to-Market?
Low ScalabilitySustenance?
Enable clients to setupa Digital Commerce
footprint in theshortest time
span on pay asyou grow model
World’s leadingDigital-commerce/
Omni-channel ready &infrastructure platform
as a foundation
Trusted,Scalable &
Reliable solutionto support future
growth
Cloud Service for Hybris Commerce (CSfHC)
Faster “Go live”
“Pay Flexibility”
“Business Continuity”
Praveen SengarDirector– Digital PracticeDimension Data, APJ
[email protected]@dimensiondata.com
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