Transforming the Enterprise with Communication Server 1000

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2 Nortel Confidential Information

BUSINESS MADE SIMPLE

Transforming the Enterprise withCommunication Server 1000

November 2008

Asko HotakainenSenior Sales Engineer NCDS, NCTS

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• Driving Factors for Change• Cost Reduction• Productivity Improvement• Service Differentiation• Increasing Customer Demands

• Technology Trends• Workforce Virtualization• VoIP becoming mainstream• Evolution of VoIP beyond UM

towards UC• SIP seen as technology enabler• SOA & Web Services

• Network Implications• Multiple vendors networks

creating complexity• Need for simplification• Concerns for network security

and reliability with VoIP

• Looking Ahead• UC provides promise to tie in

applications and services into business processes

• Nortel is well placed with a strong strategy and partners for UC execution

IP Telephony is a Foundation for Unified Communications

Communication Server 1000 Market Trends

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How We Address Those Concerns

Medium-Large EnterpriseBusiness Telephony Challenges

Ensuring business continuity

Customer Concerns

Rising network infrastructure and operational costs

Flexibility for expanding services and applications

Employee productivity and ensuring consistent access to applications

Highly resilient infrastructure with redundancy and survivability

Integrated voice and data solutions featuring simplified management

Smooth migration path enablescost-effective scalability

Highly flexible, feature-rich and application-rich communications

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Growing Rollout

LimitedDeployment

FullDeployment

Pilot Plannedfor 2007

Plannedfor 2008

No Plans

0

10

20

30

40

33.3%

28.1%

18.8%

9.4%

6.2%

3.1%1.0%

Source: Nemertes Research 2007

What is Your VOIP State of Deployment?

Communication Server 1000 VoIP – Not If, Not When … But Now

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• Simplified offering

• Directional proof point with LINUX and COTS• 50% capacity increase• Geographic Redundancy with network failover• Added Security mechanisms

Communication Server 1000 Continues to Evolve

Meridian 1 Communication Server 1000

Communication Server 1000Release 5.5

Software

Communication Server 1000

Release X

Communication Server 1000 Evolution

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UC Offers the Biggest Opportunity to Improve Productivity and Responsiveness Since the Introduction of the PC

• It’s how to simply and efficiently enable communications to improve business performance

• It reduces time-to-decision and improves productivity

Is More than Just Voice Over IP

Communication Server 1000 Foundation for Unified Communications

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Open Partner

Developer Partner

Together the Best UC Solution

Nortel Unified Communications Ecosystem

Communication Server 1000 Partnership and Alliances

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• Desktop Multimedia Options

• Unified Messaging Applications

• Self Service Applications and Speech Recognition

• Call Center Applications

• Advanced Voice Applications

• Enhanced Security Devices

• Voice Quality Assurance

• Integrated Network Management

Plus, a Data Portfolio Proven to Deliver Enhanced VoIP Performance and a Services Organization to Help Get your Network Up and Running

Communication Server 1000 Broad Portfolio of UC Applications

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Adaptable to meet current and future needs• Delivers investment protection and evolution path to next-generation

multimedia communications

Superior IP Telephony experience• Comprehensive business features with added capabilities via integration

into Nortel and 3rd party innovative applications• Support for feature-rich next generation clients – hard, soft, and mobile devices

Industry leading reliability and security• Ensures business continuity with a reliable and secure environment

Lower cost through simplification• Simplified product portfolio enables easier - and less expensive - deployment, configuration

and management

Fundamental to Nortel’s UC vision• Integration into Microsoft and IBM UC solutions• Large partner developer program for customization or integration into other solutions

Commitment to Evolution Provides Ongoing Value and Investment Protection

Communication Server 1000 Summary

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Communication Server 1000

Release 5.5

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Mobile Extension for Generic Mobiles>

New 1200 Series IP Phones>

CS 1000 Rls 5.5 and Exchange 2007 Integration>

SIP DECT>

Fixed Mobile Convergence>

Wireless Handsets>

Communication Server 1000 Release 5.5 Content to Be Covered

CS1000E Architecture>

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CS1000E

Architecure

Communication Server 1000 Release 5.5

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Secondary NRS/GK

Primary NRS/GK

PSTN

Survivable MG1000E

CPU0

PSTN

PSTN

WAN

Normal Mode Operation – All Gateways Connect to Primary Call Server

Up to 50 Gateways (MG 1000E)

Located up to 80ms round trip, 0.5% packet loss from Primary and Alternate(s)

Branch 1

Branch x

Main Site

Survivable MG1000E

MG1000E

MG1000E

CS1000E High Availability

CPU1

Communications Server 1000E

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Secondary NRS/GK

Primary NRS/GK

PSTN

Survivable MG1000E

CPU0

PSTN

PSTN

WAN

WAN Failure Mode Operation – All Gateways Connect to Alternate Call Server

Up to 50 Gateways (MG 1000E)

Branch 1

Branch x

Main Site

Survivable MG1000E

MG1000E

MG1000E

CS1000E

CPU1

Communications Server 1000E

XX

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New 1200 Series IP Phones>


SIP DECT>


Wireless Handsets>


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New 1200

Series Phones

and Softphone

IP Client Auto Provisioning


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120

0 S

erie

s11

00

Ser

ies

200

0 S

erie

s

IP Phone 2002(Intermediate)

IP Phone 2004(Professional)

IP Phone 2001(Standard)

Expansion Module IP Phone 2000 Series

IP Phone 1220(Intermediate)


IP Phone 1230(Premium) Expansion Module

12-Key LCD

IP Phone 2007(Advanced)

IP Phone 1120E(Intermediate)

IP Phone 1140E(Professional)


Expansion Module IP Phone 1100 Series

IP Phone 1150E(Contact Center)

Communication Server 1000 Release 5.5 IP Phone Portfolio Options

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IP Phone 1200 Series• Competitively-priced family of IP Phones

• Alternative to 2000 series

• Industrial design complementary to IP Phone 1100 Series• Small footprint• More keys for access to lines,

features, busy lamp field indication• Single colour sets, • Support 10/100BT • Text based displays• Two way speaker phone

• 802.3af PoE (Class 2) or optional AC local power option (Same global power supply as IP Phone 1100 & 200x)

Communication Server 1000 Release 5.5 New IP Phone 1200 Series Options

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IP Phone 1210 Standard• Single Line• Display is 143 x 32 pixels, 3 lines x

24 characters• Four context-sensitive soft keys• Two Shortcut/Feature Keys

Defaults are Services and Conference

Communication Server 1000 Release 5.5 New IP Phone 1200 Series Options

IP Phone 1220 Intermediate• Four line / self-programmable

features• Display has 5 lines x 25 character• Four context-sensitive soft keys• Six Shortcut/Feature Keys• Defaults are Conference, Services,

Quit, Message, Redial, Directory• Expansion Module

IP Phone 1230 Premium• Up to ten line / self-programmable

feature keys• Display has 9 lines x 25 character• Four context-sensitive soft keys• Six Shortcut/Feature Keys

• Defaults are Conference, Services, Quit, Message, Redial, Directory

• Expansion Module

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• 12 Keys with LCD display for 10 characters plus Icon per each line

• Vertical design for smaller desktop footprint

• Compatible with IP Phone 1200 Series – models IP Phone 1220 & IP Phone 1230

• Fixed stand (two position) plus integrated wall mount

• Color: Charcoal• DA Pro Compatible

12 Key LCD-Based

Communication Server 1000 Release 5.5 Expansion Modules for 1200 Series

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IP Softphone 2050 rls 3

• Consistent Functionality

• Ideal for remote workers

Increased Scalability• Soft Expansion Module adds programmable line/feature

appearances

• 3 soft modules with 18 appearances/module

Security Enhancements• Media Encryption with Secure RTP (sRTP)

• Signaling Encryption with AES-128K and SMC

Expanded Choice in Headsets• Global IP Sound (GIPS) embedded for echo cancellation eliminates

mandate for USB Adapter

Intra-office Mobility• Supports standard Bluetooth Headset profiles

Greater Convenience• Click-to-call from TAPI applications

• Telchemy Agent embedded for enhanced diagnostics• Simplified Chinese, Japanese & Korea Clients

Supported Operating Systems• Microsoft Windows Vista, XP, 2000, and Mobile 5.0

Communication Server 1000 Release 5.5 Nortel IP Softphone 2050 Release 3

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• Simplified Installation Process

Auto-provisioning• Remove the need for a trained technician to walk desk-to-desk configuring a Nortel IP Phone.

• Provide alternative mechanisms to program all of the settings currently done through the local configuration menus

• Phase 1 – Partial configuration via DHCP Vendor Specific Attributes

• Delivered through UNIStim 2.3

• Phase 2 – Full configuration

• Delivered through UNIStim 3.0

• 802.1ab or TFTP config files

• Ability to push configurations

• global/zone/specific settings

• “Reset to Default”

DHCP

TFTP

802.1ab

Communication Server 1000 Release 5.5 IP Client Autoprovisioning

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SIP DECT>


Wireless Handsets>


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Microsoft

Exchange 2007 Integration

OCS 2007

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• Solution to deliver Unified Messaging capabilities with Microsoft’s Exchange 2007 integrated in CS 1000 Rls 5.5

• Features from Exchange/UM server 2007 available:• Auto-Attendant• Subscriber Access• Call Answer• Play-on-Phone• Message Waiting Indicator (using Geomant MWI add-in for Exchange server)

Communication Server 1000 Release 5.5 Exchange 2007 Unified Messaging

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SIP DECT>


Wireless Handsets>


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Mobile Extension for Generic Mobiles

Mobile X


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• FMC for Generic Cell devices

• Communication Server 1000 Native features

• One Number Reachabilty & Business identity

• DTMF feature access

Communication Server 1000 Release 5.5 Mobile Extension (Mobile X) General Overview

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Vilken hårdvara krävs för Mobile Extension?

• CS1000E

• CS1000E - CP PM processor (in-skin) eller CP PIV processor (Motorola Chassis)

• CS1000E SA - Standard Availability

• Enkel processor – CPPM

• CS1000E HA - High Availability

• Dubbla processorer – CPPM eller CP PIV

• Cabinet eller Chassis form faktor

• CS1000 M

• CS1000M Single Group - CP PIV

• CS1000M Multi Group - CP PIV

• Large TDM System

• Meridian 1 Option 81C (CP-PIV) (med minst 1st VGMC)

• Meridian 1 Option 61C (CP-PIV) (med minst 1st VGMC)

IP/Hybrid

TDM

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Mobile Extension: Allmänt

• CS1000 Mobile Extension funktionen ger möjlighet att ansluta mobiltelefoner som fungerar som anknytningar i växeln.

• Inkommande samtal kopplas automatiskt ut till mobiltelefon som är kopplad till anknytningsnummer som rings. Samtal från mobiltelefon rings med samma typ av nummerplan som används inom växeln i övrigt.

• Samtalskontroll som används för annan fast anknytning gäller på samma sätt för mobiltelefonen.

• Mobila användare konfigureras med en Universal Extension (UEXT) vilket är den logiska/virtuella kopplingen till användarens mobiltelefon.

• En Mobil-användare kan också ha en bordstelefon (digital, IP etc) som komplement till Universal Extension. Detta är inte obligatoriskt utan är en möjlighet.

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Mobile Extension: System överblick

Service DN ellerMobil Direkt Access

Mobile Network

ISDN

Telefon A

Användare B’s mobiltelefon

Användare B’s telefon

UEXT-B

Telefon C

CS1000

PSTN

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Mobil NätISDN PRI

Trunk eller internt samtal till Mobil-användare (DN 4000)

Användarens mobil telefon

DN 687 50020

Ringer på användarens fasta telefon med DN

4000

UEXT

UEXT ringer ut till mobil nr68750020

CS1000

Samtal till mobil-användares anknytning

PSTN

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Samtalsrelaterade funktioner

• Dom samtalsrelaterade funktioner som stöds i denna release är:

• Transport med konsultation and Transport vid påringning. (via FFC)

• Treparts Konferans (via FFC)• Call Handoff mellan mobil och fast telefon

om så konfigurerat (via Handoff knapp)

• När ett samtal etablerats till en Mobile extension användare, kan Transport och Konferans funktioner initieras via användande av MFAC signal.

• Call Handoff funktionen aktiveras via knapp på den fasta telefonen.

FFC DescriptionMTRA Initiera Transport

MCFA Initiera konferans

MCAN Avbryt/Avsluta

MCOM Slutför TRN eller Konf

MTGL Pendling

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Call Handoff • An established call between the Mobile phone and the desk phone• The desk phone must be configured with a Handoff Key• Desk Phone and Universal Extension share the same DN• A Conference Circuit is required to perform this operation

Call Forward Functionality• Call Forward All Calls, No

Answer, Busy• Call Forward Internal calls

Group Hunt and Call Restrictions

Further Call in progress features• Transfer, Blind & Consultation• Three Party Conference

Converged Office Status• Online, In a Call

Communication Server 1000 Release 5.5 Mobile X Call Management

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SIP DECT>


Wireless Handsets>


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SIP DECT

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SIP DECT Overview

TLAN(Voice LAN)

DHCP/TFTPServer

DAP Controller /DECT Manager

Element Manager /NRS Manager

IP SwitchIP Switch

ELAN(Management LAN)

DAP DAP DAP

Call Server

Signaling Server

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DECT Handset 4027

• 20 Phonebook memory• Redial list• 5 ringer volume levels• 20 ringer melodies• Headset support with 5 volume levels • Predial• Keypad lock• Auto Standby• Mute• Battery Indictor• LCD backlight• Silent Charging• Caller Filter• Polyphonic Ring Tones•Vibration alert• Supports Bluetooth Headset (option)• Supports MEM card (option)

• 20 Phonebook memory• Redial list• 5 ringer volume levels• 20 ringer melodies• Headset support with 5 volume levels • Predial• Keypad lock• Auto Standby• Mute• Battery Indictor• LCD backlight• Silent Charging

DECT Handset 4070

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Wireless Handsets>


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Wireless Terminals

WLAN 802.11a/b/g

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Weight4.2oz 6.0 oz 4.2 oz

3.9oz

(standard battery)

4.2oz

(standard battery)

Radio 802.11b 802.11b 802.11b 802.11a/b/g 802.11a/b/g

Talk/Standby Time4 hrs/80 hrs (Standard)

4 hrs/80 hrs (Standard)



6 hrs/120 hrs (Extended)

8 hrs/160 hrs (Ultra-Extended)

Durability 6ft. Drop Spec 24ft. Drop Spec 10ft. Drop Spec MIL STD 810F IP -53

Push-to-TalkNot Available 8 channels

Not AvailableNot Available 24 channels +

priority override

Speakerphone No PTT only No Yes Yes + PTT

Backlighting Display Display Keypad and display Keypad and Display

Charging Options Single, Dual Single, Dual, Quad Single, Dual, Quad Single, Dual, Quad

Handset Configuration Options

Configuration Cradle (Serial Port) Integrated in Dual Charger (USB Port)

2210 2211 2212 6120 6140

Communication Server 1000 Release 5.5 WLAN Handset Portfolio

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Nortel WLAN Handset 6140Designed for distributed work teams

requiring instantaneous communication, working in high noise environments

Nortel WLAN Handset 6120Designed for general office and

management staff and providing a reliable option for front-line personnel in

high-use environments

Fully InteroperableWith the Nortel WLAN Handset 2210, 2212 &

2211

Fully InteroperableWith the Nortel WLAN Handset 2210, 2212 &

2211

Communication Server 1000 Release 5.5 WLAN 6100 Handset Introduction

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Fixed Mobile Convergence

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SIP –”The” Standard

for fixed & Mobile

Clients

Dual Mode & Mobile

Extension-based

solutions will become

table stakes

IP Multimedia Subsystem

(IMS) “will transform

telecom” and the types of

applications used

Explosion in Smart

Client Device

Penetration

GSM/GPRS

CDMA/EV-DO

Communication Server 1000 Release 5.5 Market & Technology Forces Converge... what is Fixed/Mobile Convergence?

Fixed/Mobile Convergence

Dual Mode (Wi-Fi)

Seamless Roaming

Mobile Extension

Telephony Features

Single Number

Common Unified Messaging

Instant Messaging

Seamless Services Multimedia/VideoE-mail

Business System Integration

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Communication Server 1000 Release 5.5 Fixed/Mobile Convergence Key Choices

Devices• Cellular only or with WLAN?• Traditional fixed and mobile?• SIP soft clients?• Combinations of the above?

Services• Voice and/or data?

• Data = IM, presence, collaboration, etc

• Service consistency?• Across cellular and IP (fixed or WLAN)

• Where are services owned?• Cellular hosted or CPE

Many forms of FMC, from “simple” to “complete”

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Communication Server 1000 Release 5.5 Where Do You Want To Go?

Add new services to existing cellular devices• Extend beyond the standard cellular service set• Private/ESN numbering• Conferencing Services• Intelligent call screening and routing

Add WLAN access to dual-mode mobiles• Up to 2/3 of cellular calls are made in WLAN coverage• Provide lower cost calls while in WLAN coverage• Improved indoor coverage with WLAN

Integrated service to fixed and mobile devices• Incoming services (e.g. call screening/routing, single

number, voicemail, etc)• Outgoing services (e.g. same CLI from two devices)

FMC can mean many things.Nortel offers solutions that cover all angles.

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Communication Server 1000 Release 5.5 Fixed/Mobile Convergence Enterprise Solution Options

Single-mode Model (Cellular-only connection)

• Extend mobile features hosted within the Enterprise infrastructure (connects to an Enterprise Mobility Gateway).

• Single Enterprise Number• Call origination using the Enterprise network to reduce long distance

costs• Access to the Enterprise Dial plan & Enterprise Directory• Advanced Call Control• Ability to initiate advanced PBX features (Conf, transfer, Group Calls,

etc)

Dual-mode Model (Cellular and WLAN connections) • Designed to provide a standards-based SIP client that consolidates

cellular and Wi-Fi voice and messaging services• Single Enterprise Number

• SIP Voice Client for WLAN connection

• No cellular data dependencies• Advanced security options (e.g. VPN IPSec) to provide secure calling

from within the Enterprise WiFi network or from internet hotspots

FMC services and applicable solutions depend on many factors

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Mobile Communication 3100 (Single-Mode)

• Extends telephony capabilities and UC applications to smart phones (BlackBerry, Nokia, Windows Mobile)

• CS 1000 (5.0/5.5)

• Components: • Mobile Communication Client (MCC)3100• Mobile Communication Gateway (MCG)3100

• Requires Mobile Communication Client 3100 to be loaded on devices

Advanced features and Rich GUI access UC Mobility Solution

Nokia/BlackBerry/WM

MCC 3100

Cellular Voice Network (GSM or CDMA)

Enterprise Network Comm Server

Cellular Data Network (GPRS/EDGE or 1xRTT/EVDO)

LDAP

SIP

Active Directory

MCG 3100

Internet

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Mobile Communication 3100 (Dual-Mode)

Cellular

WLAN AP

PSTN Gateway

Carrier Network

Enterprise Network

SIP Voice over Wi-Fi for Mobile Business Professionals

Windows Mobile (5.0) Device (Cellular/Wi-Fi)

MCC 3100

Cel

lula

rW

i-Fi

• CS 1000 (5.0/5.5) w/ SPS, or MCS 5100 (4.0)• Windows Mobile (5.0) dual-mode (cellular/Wi-Fi) device• Mobile Communication Client 3100 for Windows Mobile (VPN optional)• WLAN and/or Wi-Fi Access

Wi-Fi Access Point

CS1000 (5.0/5.5) w/ SPS, MCS 5100 (4.0)

VPN Gateway

Internet

Cellular provider services

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• New Features• Device Handoff

• Seamlessly move active calls between different devices• OCS Presence

• Presence of the MC 3100 can be exported to OCS• Mobile Conferencing

• Ad-hoc conference up to six• Mobile-to-mobile Instant Messaging• Mid-call features

• Consultation call• Toggle between Active Consultation and Original call• Ending a Consultation Call with Transfer or Conference• Call Retention in the case of signal loss

• Support Windows Mobile 6.0 (6.1 being tested now)

• Consistent user experience across various devices

• Simplified Management

What’s new in Mobile Communication 3100 Rls3.0 (Single-Mode) New

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Features New in Mobile Communication 3100 R2.1Mobile Call Control - Call Re-direct: route incoming calls to any phone

Cellular

Conference phone

Guest phone (DID)

Home phone

Incoming call notification via data

service

Re-direct menu

rings

• The mobile phone is not always the best device to take a call• Colleague’s desk, home office, customer site, meeting room, lobby, hot

desking etc…• Flexibility to chose any phone based on environment/convenience• Save time by re-directing call to colleague or assistant• Cost Savings by avoiding unnecessary cellular usage and roaming

charges

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Features New in Mobile Communication 3100 R2.1Mobile Call Control - Call-me-first: establish a call from any phone

Carrier Enterprise

Guest Phone

Home phone

Use data service to instruct comms server to make and bridge 2 outbound calls

Bridged source/destination legs

Call #1Call #2

Bridged source-destination call

• Outbound calls are originated from the communication server instead of the mobile device• Mobile user receives a call from the communication server

• Destination number receives a call from the communication server

• Two outbound calls are bridged

• Benefits of call re-direct, but on outbound calls• Make any phone a virtual PBX line

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Features New in Mobile Communication 3100 R2.1

Mobile Communication Gateway

Internet Carrier Network

• Pairing a mobile phone with an office desk phone does not ensure single voicemail • Roaming out of range• Turned off/dead battery• Cell phone forwarded to voicemail

• Enforcing single voicemail• User must accept notification request before

call is sent to mobile device• If notification is ignored, or user is not

reachable, std call treatment is applied• Call is forwarded to corporate voicemail• Cellular voicemail doesn’t have the

opportunity to pick up the call

Unified Comms

One business voicemail to manage

Cellular Voice mail Avoidance

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Features New to Mobile Communication 3100 R2.1

• Easy to download and install software• Support for BlackBerry, Nokia• Automatically detect device

types• No desktop PC is required

during installation and configuration

Over the Air Software Download/Install

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Features New in Mobile Communication 3100 R3.0 (Single-Mode)

• Client-gateway architecture

• New features available to Windows Mobile• Access to Corporate Directory• Mobile Call Control• Instant Conferencing• Cellular Voice Mail Avoidance

• Improved user experience

• Support Windows Mobile 5.0 and 6.0 (6.1 in testing)

Support MC 3100 Single Mode on Windows Mobile

Consistent user experience across BlackBerry, Nokia, WM

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Features New in Mobile Communication 3100 Rls3.0 (Single-Mode)Incoming Office Call – Presence/Simultaneous Ring

Carrier Network

Cellular

Enterprise Network

Paul’s Desk Phone (DN 4444)

ISDN PRICS 1000

Paul’s Mobile Phone (DN 678 90123)

1. Mobile Communication 3100 lets other employees know Paul’s mobile presence state – whether he’s on a call, or available. Paul is not on a call and is shown as “available”.

2. Kelly calls Paul’s Enterprise DN (4444)

3. CS 1000 rings Paul’s desk phone and mobile phone (UEXT)

4. Paul picks up on mobile phone; desk phone stops ringing; DN marked as busy

5. Presence indication shows change in status from “available” to “busy”

Paul = Available

Kelly’s OfficePaul = Busy

Knowing the status of your colleagues before reaching them

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Features New in Mobile Communication 3100 Rls3.0 (Single-Mode)Seamless Device Handoff w/ Call Continuity (Mobile to Desk Phone)

Paul’s Desk Phone (DN 4444)

1. Paul arrives at his desk while on a mobile call and presses the Handoff Key (configured) – Primary DN key begins flashing

2. Paul presses the primary DN key, or lifts the handset to establish the call on desk phone – primary DN key stops flashing and a conference call is established with the 3 lines.

3. Paul disconnects the call on the mobile phone

•Desk Phone configured with a Handoff key

•Desk phone and UEXT share the same primary DN

•Conference circuit required for the key to be functional

Carrier Network

Enterprise Network ISDN PRI

CS 1000

Paul’s Mobile Phone (DN 678 90123)

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TACK

Transforming the Enterprise with Communication Server 1000

Documents