Page 1
Transforming
an Offshore QA
Team
Michele Cross
Page 2
Testing today's complex software requires a
smarter approach
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You want to break your team out of the
factory mould
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A Context-
Driven Tester
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But what if...
you have a traditional offshore testing team
entrenched in the status quo?
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I have seen the light!
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Consider the “C”s –Cultural context
Communication
Coaching
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Create an
environment of
trust
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(https://hbr.org/2015/12/getting-to-si-ja-oui-hai-and-da)
Harmony
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(https://www.geert-hofstede.com/)
Hierarchy and interdependence
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(https://www.geert-hofstede.com/)
Hierarchy and interdependence
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(https://hbr.org/2015/12/getting-to-si-ja-oui-hai-and-da)
How trust is formed
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In-person > video > phone > chat > email
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Remember to keep others in the loop and
encourage everyone to do the same
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Initiate actual conversation, not just work topics
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Arrange unstructured time - virtual lunch,
virtual coffee
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Workshop in a safe place to experiment and
learn
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Be prepared to spend the time
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Explicitly teach
skills
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deBono's Thinking Hats
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Powerpoint karaoke