Transforming 3 intranets into a mobile digital workplace By: Kirsten Culbertson (USA), The Children's Hospital of Philadelphia

Transforming 3 Intranets into a mobile digital workplace

The Challenge: 3 separate systems

CHOP Intranet

•  Giant link farm •  Decentralized content management model •  Navigated via Hub Pages •  No trust in search

CHOPworks (SharePoint 2007)

•  All sites private only to members •  No centralized governance

around permissions •  No content governance •  Protected data allowed

@CHOP

•  Started as a pilot •  Adoption through grass roots

effort, not top-down •  Pilot opened to whole house •  Focus on online collaboration

Where did we begin? User research. Ten weeks of research by Think Brownstone identified the following pain points: •  Too many unnecessary silos of information •  Poor search capability – both for users and for

administrators •  Multiple website user interfaces •  Multiple systems and search tools for IS and Digital

Workforce teams to support •  Limited mobile capability •  Poor document management capability

New Home Page = Dashboard

Community Home Page

@CHOP: Our Future Digital Workplace

What’s Next? Once the site re-launches, the Digital Workforce team will work with teams and departments on using @CHOP to support: •  Communication •  Project management •  Document management/Knowledge management •  Collaboration

#1 Surprise: Social collaboration is not what is driving adoption. What is? Document management.

Keys for Success 1.  Establish a strong partnership with IS Department 2.  Gain leadership support

•  Executives as champions •  Managers and Directors as key adopters/

decision makers 3.  Leverage early adopters (you will know you’re

successful when you get to fade into the background and the digital workplace takes on a life of its own)

4.  Nurture relationships with Community Managers 5.  Encourage innovation 6.   Be flexible. The organization is constantly changing.

So, too, must your vision of your role, your team’s role and the role of the digital workplace.

Listen, and Keep Listening The digital workplace is not about technology, or platforms or eSearch. It’s about getting work done. Until we understand the work that our employees do each day, the workflows they use to get the work done, the info they need, and the devices they use to get that info, we will not be successful in offering a fully realized digital workplace.

Discussion Question: Define the Future Employee Digital Experience

•  What does a fully realized employee digital experience mean to you?

•  Does it require single sign-on? •  Does it mean branding all internal applications with

an employee brand? Is an employee brand required? •  What else?

Discussion Question: Who Owns What?

Many applications available for talent management, recruitment, engagement, and the digital workplace, offer similar functionality: social collaboration, badges, communities, profiles, dashboards, knowledge base. •  As we consider the need to offer a streamlined

employee experience, how do we handle multiple applications that offer similar functionality?

•  Do we compete internally? •  Do we take the lead in defining uses for all of this

functionality? •  Who owns the overall digital experience internally?

Discussion Question: Who’s in Charge of Search and Content Governance?

•  What is your current approach to content governance and how could it be better?

•  What has to happen within the organization to improve content governance?

•  Is there currently one taxonomy being used – or is each application owner responsible for their own?

•  Do you have examples of organizations who offer excellent content management? What can we learn from them?