Transformational change - what to do on... and off the Yellow Brick Road Adrian Pyne
Transformational change - what to do on... and off the Yellow Brick Road
Nov 11, 2014
A presentation given by Adrian Pyne of APM's Programme Management and Portfolio Management SIGs to the APM Yorkshire and North Lincolnshire branch. Adrian's presentation was primarily about change management but covered various aspects of the project management world. This event was kindly hosted by the University of Bradford.
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Transformational change
- what to do on... and off
the Yellow Brick Road
Adrian Pyne
About Adrian...... • Organisation culture development
• Coaching and mentoring
• Collaboration
• Professional Services build and management
• Business Transformation programme delivery and rescue
• Portfolio, programme and project management capability development
• Enterprise PMO design/build/operate
• Intelligent Client model development
• Member of APM approx. 20 years
• APM Audit Committee
• Frequent speaker , conference chair and blogger
• Cabinet Office White Paper
• OGC: MSP, P3M3 & Portfolio Mngt review panels
• APM – Intro to Programme Mngt & Portfolio Mngt
• The Gower Handbook of Programme Management
• APM Registered Project Professional and Assessor 2
Applied Impact Technology 3
Where Change comes from
The impact of environment
Barriers to Change
Being successful: overcoming the Barriers
A summary for success
Content
4
Where Change comes from
5
From the top
– Driven by strategy
– Pet projects
– Continuity delivers benefits
Where Change comes from
Ptolemy Alexander the Great
6
From the top
– Driven by strategy
– Pet projects
From within
Where Change comes from
Lead through inspiration, care and Trust 7
1. Increase urgency
Kotter’s 8 Step change model
2. Build guiding teams
3. Get the vision right
4. Communication for buy-in
5. Enable action
6. Create short-term wins
7. Don’t let up
8.Make it stick
Create a
Climate for
change
Engaging and
enabling the
organisation
Implementing and
sustaining change
Open Minds, Make the Change, Embed the Change 8
Organisation structure
Change vs. BAU
resource sources
customers/users
stakeholders
governance, e.g. financial approval
organisation culture
Impact of the environment for Change
an organisation fit for projects? 9
Impact of the environment for Change
Vision
Strategy
Technology
Process Policies
Values Organisation
Rules
Symbols
Relationships
Behaviours
Perceptions
Beliefs
Assumptions
Unwritten rules
Common practice
Work with your environment 10
Environment
Organisation culture
Opponents to change
Inertia and emotion
Unsustained change
Barriers to Change
Understand what can stop you being successful 11
All these are on a scale 1-3 with 3 as the highest
Q1. Do you Trust your Sponsor to do their role well?
Q2. Have you got all the resources you were promised?
Q3. Do you Trust your suppliers not to abuse, e.g. over changes?
Q4. Is your organisation “friendly” to your Change programme?
A little exercise
10 or more? will probably succeed
6-9? will struggle
Less than 6? Oh dear
12
Overcoming FEAR
Being successful:
Overcoming the Barriers to Change
Choose the right delivery approaches
Don’t throw the baby out with the bathwater
Plan and prepare for sustainability
13
Sadness
Shame
Disgust
PotentialStartle/Surprise
Anger
Trust
Thrive
Relate
Create
Enjoy
Excitement
Survive
Threat avoidance
Defensiveness
Attack
Fear
Responses8 Primary EmotionsLike the three primary colours
Copyright © 2011 Brenda Hales
Survive or Thrive? A little neuroscience
Being successful:
Overcoming the Barriers to Change
14
Open minds to Change
Sell the Change
Stakeholder analysis
Communications PLAN
Know and communicate the purpose of the Change
Excite!
Being successful:
Overcoming the Barriers to Change
Overcoming FEAR
15
Don’t throw the baby out with the bathwater
Re-combine and re-use
Being successful:
Overcoming the Barriers to Change
Eric Abrahamson - Creative Recombination
people
networks (social not IT)
culture
processes
structure
Eric Abrahamson: Change Without Pain
16
Prepare for Delivery AND for Operations
Solution delivery
Benefits delivery
Parallel with delivery
Being successful:
Overcoming the Barriers to Change
Plan and prepare for sustainability
17
Prepare for Delivery AND for Operations
Considering Operations & Usability in Requirements
Developing Operational changes/additions
Preparing for Transition
At Transition to BAU
Support period
Being successful:
Overcoming the Barriers to Change
Parallel with Delivery
18
Prepare for Delivery AND for Operations
Communication
Negotiation, e.g. with unions
Behavioural or cultural change
Training
Demonstrations & Roadshows
Mentoring and Coaching
Being successful:
Overcoming the Barriers to Change
Sustainability approach may include:
19
Programme management
Leadership approach
Organisation and culture
Being successful:
Overcoming the Barriers to Change
The right Delivery approach
Be flexible and adapt, e.g. plan, measure and adjust 20
Delivery approaches
Coersive
- Turnarounds
- Rapid
- Temporary
Directive
- Corporate
transformations
Consultative
- Modular
transformations
Collaborative
- Incremental change
Dunphy & Stace 1993
Leadership approach
Delivery method: Programme management Lead through inspiration, care and Trust 21
Being successful:
Overcoming the Barriers to Change
Managing Successful Programmes - Framework
22
1. Increase urgency
Kotter’s 8 Step change model
2. Build guiding teams
3. Get the vision right
4. Communication for buy-in
5. Enable action
6. Create short-term wins
7. Don’t let up
8.Make it stick
Create a
Climate for
change
Engaging and
enabling the
organisation
Implementing and
sustaining change
Open Minds, Make the Change, Embed the Change
Being successful:
Overcoming the Barriers to Change
23
Being successful:
Overcoming the Barriers to Change
24
Kotter Lewin Pyne
Step 1: Establishing a Sense of Urgency
Step 2: Creating the Guiding Coalition
Step 3: Developing a Change Vision
Unfreeze Open minds
Step 4: Communicating the Vision for Buy-in
Step 5: Empowering Broad-based Action
Step 6: Generating Short-term Wins
Change Make the Change
Step 7: Never Letting Up
Step 8: Incorporating Changes into the Culture
Re-freeze Embed the
Change
Behaviours for success
Delivery organisation – not just roles
Being successful:
Overcoming the Barriers to Change
Ensure people know what they are to
do, where they fit and how they can
work
Build a confident and professional team 25
1. Lead through inspiration, care and Trust
2. Open Minds, Make the Change, Embed the Change
3. Work with your environment
4. Understand what can stop you being successful
5. Know and communicate the purpose of the Change
6. Recombine and re-use
7. Prepare for delivery AND for operations.
8. Be flexible and adapt, e.g. plan, measure and adjust
9. Ensure people know what they are to do, where they fit and how they can work
10. Build a confident and professional team
A summary for success:
Adrian’s Tactics for Change
26
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