Transform knowledge into practice with ITIL Practitioner

Transform knowledge into practice with

Introduction – Luci Allen

• Head of Service Operations

• ITIL Expert, Consultant & Trainer

• Part of Management Team

We need guidance on the

‘how to’

Make it relevant to solving business

problems

More focus onadopt and adapt

ITIL MASTER

ITIL EXPERT

ITIL INTERMEDIATES

ITIL FOUNDATION

Capability

Modules

Lifecycle

Modules

MALC

ITIL

Practitioner

ITIL Practitioner

Continual Service Improvement

CommunicationMeasurement

and Metrics

Organizational

Change

Management

Introducing The Practitioner

JOIN US IN LONDON 18-19 FEBRUARY 2016 – SPECIAL RATE £645 + VAT

ITIL Practitioner Certification Course Pilot

Transform knowledge into practice with

[email protected]

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