Training Series Live!: Recruiting Best Practices

Recruitment Best Practices How to improve your interview process to attract and hire all star players

Tara Carter: Owner & Managing Member – Luxe Residential LLC

• To hear the presentation:

– Listen using your speakers

– Dial-In

• (415) 655-0059

• Access Code: 932-564-304

• Questions?

– Send them and we’ll cover as many as we can at the end of the webinar

– Follow @ApartmentsBiz and #ApartmentsBiz

• This session will be recorded for future reference

Housekeeping tips

• Best practices for a successful recruitment campaign

• The interview before the interview

• Tips to improve effectiveness

• Realistic job previews

• Hiring ALL STAR performers

What’s in store

Tara Carter

Owner & Managing Director

(804)560-1806

Presented by

luxeapartmentlife.com

$7,000 salaried employee / $10,000 mid-level

manager, $40,000 senior (Harvard Business

Review)

36% of 1400 executives say poor skills match

30% unclear performance objectives

(National Business Research Institute)

Statistics

• Morale of entire team

• Longevity of top performers

• Real costs in lower productivity

• Company’s reputation

• Opportunity cost of hiring manager’s time

Impact

1. Recruitment: ads, promotion, word of

mouth

2. Selection: interviewing and testing

3. Onboarding: training, support,

expectations

4. Coaching & Leadership

4 Stages of Recruitment &

Retention

Internet - Indeed, Monster, Career Builder,

Craigslist, Apartmentcareers.com

Industry Job Boards – AA, IREM, NAA, etc

Skill Specific – technical schools, trade

publications

Academic Institutions – Career Fairs,

Academic Placement Departments

Marketing

Social Media – Facebook, LinkedIn

Social Network – email blast (coworkers,

vendors, customers)

Internal network – post throughout office,

company news boards, newsletters,

referrals

Networks

Employer brand

Industry events

Peers

Headhunters

Customer Service Encounters

Promote Yourself & Company

ABR – ALWAYS BE

RECRUITING

Review resume and employment

application thoroughly

Write tenure and comments out to side

Create job specific questions

Create standard questions

Halo / Horn effect

Best Practices: Resume

Scheduling / Communication

Curb Appeal

Office Organization

DND

First Impressions

Your Preparation: job description, benefits

summary, business card, newsletter

Your Follow-Up

Your Professionalism

You’re being interviewed too!

Online presence – Linked In, Facebook,

Google

Phone Interview – saves time

Search Committee

Best Practices: Interview

Action Item / Project

Next Steps

Score Card

What time did they arrive? Follow-up?

Preparation?

Complete immediately

Concluding the Interview

2 Ears / 1 Mouth Rule

Ask open ended

questions Can you expand on

that?

Tell me more

Tell me about a time

Never interrupt

Repeat back

Be comfortable

w/silence

Provides both positive and negative

attributes

Helps to reduce surprises / discontent

Improves job satisfaction

Screens candidates who don’t “have what

it takes”

Lowers turnover

Realistic Job Preview

Schedule

# of hours worked

Performance expectations

Realistic salary expectations including

commissions/bonuses

Round Robin

RJP, cont.

Know the current landscape

Discuss the full package

Don’t be afraid to negotiate

Negotiation shows confidence

Money isn’t everything

Take emotion out of the process

Salary Negotiation

80% Fortune 500 Companies administer –

27% hiring managers use

Emotional Intelligence

Color Code

Sales Aptitude

Myers Briggs

Testing

Success starts before the interview –

3 P’s: preparation, proactive, and

professionalism

Job specific marketing and question sets

Tools: Round Robins, Score Cards, Testing

In Conclusion

• Questions? Tweet them using #ApartmentsBiz

• This session will be archived on the Apartments.com Blog

(blog.apartments.com) and at advertise.apartments.com/webinars/

• Additional documents available at www.luxeapartmentlife.com

– Click “Leadership Development,” then “Downloadables”

• Join us for a follow-up session

– Employee Retention Best Practices

– Thursday, August 13

Apartments.com Training Series Live!

Thank you!