TRAINING SCHEDULE€¦ · SCHEDULE JANUARY - DECEMBER 2021 Business Strategy and Skills Management Systems Tourism People Development Productivity Service Excellence Employability

TRAININGSCHEDULEJANUARY - DECEMBER 2021

Business Strategy and Skills

Management Systems

Tourism

People Development

Productivity

Service Excellence

Employability Skills

Service Quality Centre (SQC) is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people both locally and internationally. SQC's customised strategies in business and service excellence innovation and human capital development allow organisations to develop core organisational capabilities, adopt technology advancement to explore new areas of growth, and ensure organisational readiness for overseas markets.

As your strategic partner, we offer a holistic and dynamic approach that covers all aspects of your continuous improvement journey, from implementation to evaluation.

We have successfully helped our clients to:

Differentiate the organisation and its competitors apart by articulating its unique service value proposition

Win loyal customers and positive word of mouth by creating a distinctive and unique customer experience

Compete through continuous innovation and creative service solutions

Resolve employee performance gaps that impede achieving organisational expectations

Empower the talent capital with the necessary knowledge, skills, and attitudes through the outstanding and creatively designed courses and interventions

Our commitment to offer a holistic and dynamic improvement journey

Content Page

Service Excellence

Employability Skills

Tourism

Business Strategy and Skills

People Development

Management Systems

Productivity

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5

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Service Quality Centre Pte Ltd

A: 80 Jurong East Street 21 #05-01 Devan Nair Institute for Employment & Employability, Singapore 609607

T: +65 6376 0777 | F: +65 6274 6091 | E: [email protected] | W: www.sqcentre.com

SERVICE EXCELLENCECertificate in Service Excellence (Level 1) WSQAdvanced Certificate in Service Excellence (Level 3) WSQDiploma in Service Leadership (Level 4) WSQSpecialist Diploma in Service Leadership (Level 5) WSQCustomer Experience (CX)

Copyright © 2021 Service Quality Centre Pte Ltd. All rights reserved.

SkillsFuture Credit up to $500 can be used for the approved skills-related courses. Elective ModuleNett fee is inclusive of GST and subject to terms and conditions.

Nett Fee (S$)

Incl GST SMEs

Nett Fee (S$)

after MCES*Non-SMEs/

Self-Sponsored

Fee (S$)Excl GST

CourseDuration (hrs)

CreditValue

Contact Number: 6376 0777 | Email Address: [email protected]

Certificate in Service Excellence (Level 1) WSQ

(Service Innovation)Engage in Service Innovation Initiatives

Mar 1 - 2 | Jul 12 - 13 | Nov 15 - 16

Feb 22 - 23 | May 6 - 7 | Sep 20 - 21 | Dec 6 - 7(People and Relationship Management)Work in a Diverse Service Environment

Mar 22 - 23 | Jun 1 - 2 | Aug 23 - 24 | Nov 11 - 12(Service Excellence)Provide Go-the-Extra-Mile Service

Apr 19 - 20 | Jul 1 - 2 | Oct 18 - 19(Service Challenges)Respond to Service Challenges

Feb 25 - 26 | Jun 14 - 15 | Oct 28 - 29(Service Planning and Implementation)Implement Operations for Service Excellence

Feb 26 | Apr 21 | Jul 28 | Nov 24(Service Leadership)Demonstrate the Service Vision

May 19 | Sep 15 | Dec 1(Customer Experience Management)Contribute to Customer Service Over Various Platforms

$ 210.001 $ 88.70 $ 35.70$ 35.70$ 224.708

$ 210.001 $ 88.70 $ 35.70$ 35.70$ 224.708

$ 310.002 $ 83.70 $ 52.70$ 52.70$ 331.7016

$ 310.002 $ 83.70 $ 52.70$ 52.70$ 331.7016

$ 310.002 $ 83.70 $ 52.70$ 52.70$ 331.7016

$ 310.002 $ 83.70 $ 52.70$ 52.70$ 331.7016

$ 310.002 $ 83.70 $ 52.70$ 52.70$ 331.7016

$ 310.002 $ 83.70 $ 52.70$ 52.70$ 331.7016

$ 310.002 $ 83.70 $ 52.70$ 52.70$ 331.7016

$ 310.002 $ 83.70 $ 52.70$ 52.70$ 331.7016

$ 210.001 $ 88.70 $ 35.70$ 35.70$ 224.708

In-Company Training

Respond to Service Challenges (Service Challenges) (Chinese)

Provide Go‐the‐Extra‐Mile Service (Service Excellence) (Chinese)

Implement Operations for Service Excellence (Service Planning and Implementation) (Chinese)

Demonstrate the Service Vision (Service Leadership) (Chinese)

Nett Fee after Training Grant*

1

SERVICE EXCELLENCE

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee is inclusive of GST and subject to terms and conditions.


Advanced Certificate in Service Excellence (Level 3) WSQ

(Service Excellence)Establish Relationships for Customer Confidence

Feb 1 - 2 | Jul 12 - 13 | Dec 2 - 3

Jun 10 - 11 | Oct 14 - 15(Service Leadership)Role Model the Service Vision

Jan 25 - 26 | Apr 19 - 20 | Sep 20 - 21(Service Planning and Implementation)Manage Operations for Service Excellence

Mar 29 - 30 | Aug 16 - 17 | Dec 9 - 10(Service Information and Results)Manage Service Performance

Mar 1 - 2 | Aug 19 - 20 | Nov 29 - 30(People and Relationship Management)Manage a Diverse Service Environment

Jan 18 - 19 | Jun 1 - 2 | Nov 15 - 16(Service Coaching)Coach for Service Performance

$ 430.002 $ 188.10 $ 73.10$ 73.10$ 460.1016

$ 430.002 $ 188.10 $ 73.10$ 73.10$ 460.1016

$ 430.002 $ 188.10 $ 73.10$ 73.10$ 460.1016

$ 430.002 $ 188.10 $ 73.10$ 73.10$ 460.1016

$ 430.002 $ 188.10 $ 73.10$ 73.10$ 460.1016

$ 430.002 $ 188.10 $ 73.10$ 73.10$ 460.1016

$ 430.002 $ 188.10 $ 73.10$ 73.10$ 460.1016

$ 430.002 $ 188.10 $ 73.10$ 73.10$ 460.1016

$ 430.002 $ 188.10 $ 73.10$ 73.10$ 460.1016

Nett Fee (S$)

Incl GST

Nett Fee (S$)

after MCES*Fee (S$)Excl GST


CreditValue


In-Company Training

Role Model the Service Vision(Service Leadership) (Chinese)

Establish Relationships for Customer Confidence(Service Excellence) (Chinese)

Coach for Service Performance(Service Coaching) (Chinese)

SMEs Non-SMEs/ Self-Sponsored


2

SERVICE EXCELLENCE

Diploma in Service Leadership (Level 4) WSQ

(Service Innovation)Develop New Products / Services

Mar 11 - 12 | Jul 8 - 9 | Oct 14 - 15

Apr 22 - 23 | Aug 12 - 13 | Nov 25 - 26(Service Partnerships)Manage Partnerships for Service Excellence

Apr 29 - 30 | Aug 19 - 20 | Dec 2 - 3(People and Relationship Management)Optimise Workforce for Service Excellence

Apr 15 - 16 | Aug 5 - 6 | Nov 18 - 19(Service Leadership)Lead with Service Vision

Mar 25 - 26 | Jul 22 - 23 | Oct 28 - 29(Service Challenges)Develop Service Recovery Framework

Apr 8 - 9 | Jul 29 - 30 | Nov 11 - 12(Service Innovation Culture)Foster Service Innovation

Mar 18 - 19 | Jul 15 - 16 | Oct 21 - 22(Service Planning and Implementation)Develop Service Operations

Mar 4 - 5 | Jul 1 - 2 | Oct 7 - 8(Service Information and Results)Analyse Service Quality and Customer Satisfaction

Nett Fee (S$)

Incl GST

Nett Fee (S$)



CreditValue


$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.002 $ 391.30 $ 100.30$ 100.30$ 631.3016

In-Company Training

Optimise Workforce for Service Excellence(People and Relationship Management) (Chinese)

Lead with Service Vision (Service Leadership) [Chinese)

Develop Service Operations (Service Planning and Implementation) (Chinese)




Copyright © 2021 Service Quality Centre Pte Ltd. All rights reserved. 3

SERVICE EXCELLENCE

Customer Experience (CX)

In-Company Training

Service Booster! C (For service providers with > 10 years of experience)

Service Booster! B (For service providers with 3 - 10 years of experience)

Service Booster! A (For service providers with < 3 years of experience)

Customer Service Skills for Early Childhood Educators

CX Journey and Improvement Plans

CX Mapping and Service Standards

Jun 23 | Nov 17Passion for Service

Apr 19 - 20 | Oct 18 - 19Influencing for Results

Apr 22 - 23 | Aug 26 - 27 | Dec 1 - 2Handling Difficult Customers

Mar 3 - 4 | Jul 14 - 15 | Nov 25 - 26Excel in Customer Service

Mar 25 - 26 | Sep 27 - 28Professional Telephone Techniques to Engage Customers

Jun 1 - 2 | Oct 18 - 19 Designing Your Customer Experience (CX) Roadmap


Nett Fee (S$)

Incl GST

Fee (S$)Excl GST

$ 400.00 $ 428.0014

$ 210.00 $ 224.708

$ 80.00 $ 85.604

$ 80.00 $ 85.604

$ 80.00 $ 85.604

$ 500.00 $ 535.0014

$ 500.00 $ 535.0014

$ 500.00 $ 535.0014

$ 500.00 $ 535.0014

$ 210.00 $ 224.707

$ 500.00 $ 535.0014

$ 500.00 $ 535.0014

In-Company TrainingIn-Company TrainingIn-Company Training

Customer Experience (CX)Course

Duration (hrs)

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST

Specialist Diploma in Service Leadership (Level 5) WSQ

Innovate the Customer Experience

Strategise Service Operations

Strategise Workforce for Service Excellence

Drive Service Quality and Customer Satisfaction

Drive Customer Loyalty for Service Excellence

Champion Service Innovation

Champion a Service Excellence Ethos

May 10 - 11 | Oct 11 - 12

(Service Innovation Culture)Apr 12 - 13 | Sep 13 - 14

May 17 - 18 | Oct 18 - 19(People and Relationship Management)

(Service Planning and Implementation) - Blended

Apr 26 - 27 | Sep 27 - 28(Service Information and Results)

May 3 - 4 | Oct 4 - 5 (Service Innovation)

Apr 19 | Sep 20(Service Challenges)

Apr 5 - 6 | Sep 6 - 7(Service Leadership)

Nett Fee (S$)

Incl GST

Nett Fee (S$)



CreditValue


$ 690.002 $ 498.30 $ 117.30$ 117.30$ 738.3016

$ 690.002 $ 498.30 $ 117.30$ 117.30$ 738.3016

$ 490.001 $ 404.30 $ 124.30$ 124.30$ 524.308

$ 690.002 $ 498.30 $ 117.30$ 117.30$ 738.3016

$ 690.002 $ 498.30 $ 117.30$ 117.30$ 738.3016

$ 690.002 $ 498.30 $ 117.30$ 117.30$ 738.3016+2.5E^

$ 690.002 $ 498.30 $ 117.30$ 117.30$ 738.3016



SkillsFuture Credit up to $500 can be used for the approved skills-related courses. E^ = E-learning done outside Course Duration (hrs)Nett fee is inclusive of GST and subject to terms and conditions.


Operations Level Supervisory Level

4


EMPLOYABILITY SKILLSAnalytical, Conceptual and Evaluative Skills WSQInformation and Communication Technologies Skills WSQInterpersonal Skills WSQJob Safety Skills WSQPersonal Management and Development Skills WSQ

In-Company Training

Perform Basic Productivity Practices

Supervise Quality Procedures

Supervise Work Improvement Processes

Facilitate the Implementation of a Productivity Framework

Implement Business Process Re-engineering

Implement Lean Six Sigma

Manage Process Improvement

Apply Quality Systems

Analytical, Conceptual and Evaluative Skills WSQ

Apr 12 - 13 | Aug 23 - 24Solve Problems and Make Decisions at Managerial Level

Feb 22 - 23 | May 20 - 21 | Oct 11 - 12Apply Systems Thinking in Problem Solving and Decision Making

Mar 15 - 16 | Jun 17 - 18 | Sep 20 - 21Solve Problems and Make Decisions at Supervisory Level

May 6 - 7Foster Initiative and Enterprise in Teams

Mar 4 - 5 | Jun 7 - 8 | Sep 13 - 14 | Nov 18 - 19Solve Problems and Make Decisions at Operations Level

Demonstrate Initiative and Enterprising Behaviours May 3 - 4

Feb 3 - 4 | Apr 8 - 9Apply 5S Techniques

Nett Fee (S$)

Incl GST

Nett Fee (S$)




$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.5017.75

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.5016

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.5017.5

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.5016

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 42.50$ 42.50$ 267.50

16

16

16

$ 600.00 $ 370.00 $ 242.00$ 242.00$ 642.00

$ 600.00 $ 370.00 $ 242.00$ 242.00$ 642.0014+2A^

16

16 $ 142.50

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.50

$ 960.00 $ 163.20$ 163.20$ 1,027.20

16

32 $ 547.20

$ 960.00 $ 547.20 $ 163.20$ 163.20$ 1,027.20

$ 740.00 $ 125.80$ 125.80$ 791.80

32

22+2A^ $ 431.80

15+1A^




Operations Level Supervisory Level Managerial Level

SkillsFuture Credit up to $500 can be used for the approved skills-related courses. A^ = Assessment Hours done outside Course Duration (hrs)Nett fee is inclusive of GST and subject to terms and conditions.

5

In-Company Training

Interpersonal Skills WSQ

Lead a Virtual Team

Manage Cross Functional and Culturally Diverse Teams

Facilitate Effective Work Teams

Apr 19 - 20 | Sep 20 - 21 | Dec 16 - 17Lead Workplace Communication and Engagement

Jul 26 - 27 | Nov 15 - 16Develop a Work Team

Facilitate Effective Communication and Engagement at the Workplace

Work in a Team Feb 15 - 16 | May 20 - 21 | Aug 30 - 31 | Nov 29 - 30

Mar 11 - 12 | Jun 14 - 15

Apr 22 - 23 | Jul 12 - 13 | Oct 11 - 12Communicate and Relate Effectively at the Workplace P

Nett Fee (S$)

Incl GST

Nett Fee (S$)



CreditValue


$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.5016

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.5016

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.50

16

16

16

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.50

16

16

16



International Computer Driving Licence (ICDL) Exam Fees for Information and Communication Technologies Skills WSQ1Note: Participants are required to pass the International Computer Driving License (ICDL) examination to enjoy the funding.

Operations Level

Exam Fee $ 25.00

Fee

1All fees stated are inclusive of 7% GST and applicable for one sitting of examination based on per course/per person only.

Supervisory Level

Exam Fee $ 65.00

Fee

International Computer Driving Licence (ICDL) Exam Fees for Information and Communication Technologies SkillsTechnologies SkillsT WSQ1Note: Participants are required to pass the International Computer Driving License (ICDL) examination to enjoy the funding.

Information and Communication Technologies Skills WSQ

ICDL Perform Spreadsheet Functions (Excel 2016)

ICDL Perform Advanced Spreadsheet Functions(Advanced Excel 2016)

ICDL Perform Presentation Functions (PowerPoint 2016)

ICDL Perform Advanced Presentation Functions (Advanced PowerPoint 2016)

ICDL Perform Word Processing Functions (Word 2016)

ICDL Perform Advanced Word Processing Functions (Advanced Word 2016)

In-Company Training

Nett Fee (S$)

Incl GST

Nett Fee (S$)




$ 380.00 $ 134.60 $ 64.60$ 64.60$ 406.6016

$ 380.00 $ 134.60 $ 64.60$ 64.60$ 406.6016

$ 380.00 $ 134.60 $ 64.60$ 64.60$ 406.60

$ 400.00 $ 156.00 $ 68.00$ 68.00$ 428.00

$ 500.00 $ 135.00 $ 85.00$ 85.00$ 535.00

$ 500.00 $ 135.00 $ 85.00$ 85.00$ 535.00

16

16

24

24



EMPLOYABILITY SKILLS




6

EMPLOYABILITY SKILLS

Job Safety Skills WSQ

Mar 15 - 16 | Jul 12 - 13Manage Workplace Safety and Health System

May 3 - 4 | Sep 13 - 14Maintain Workplace Safety and Health Policies and Procedures

Feb 22 - 23 | Jun 21 - 22 | Nov 15 - 16Comply with Workplace Safety and Health Policies and Procedures

Nett Fee (S$)

Incl GST

Nett Fee (S$)




$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.50

16

16

16



Mar 15 - 16 | Jul 12 - 13

In-Company Training

P

Mar 29 - 30 | Aug 30 - 31 | Dec 6 - 7Develop Personal Effectiveness at Supervisory Level

Apr 22 - 23 | Jul 5 - 6 | Sep 6 - 7 | Nov 22 - 23Apply Emotional Competence to Manage Self and Team

Feb 25 - 26 | Jun 7 - 8 | Nov 15 - 16Develop Personal Effectiveness at Operations Level

Apply Emotional Competence to Manage Self at the Workplace Mar 22 - 23 | May 17 - 18 | Aug 16 - 17 | Oct 18 - 19 | Nov 29 - 30

Mar 15 - 16 | Jun 17 - 18 | Oct 4 - 5 | Dec 9 - 10Adapt to Change

Jul 29 - 30Develop Personal Effectiveness at Managerial Level

Mar 29 - 30 | Jun 21 - 22 | Sep 27 - 28 | Dec 13 - 14Manage Workplace Challenges with Resilience

Apply Emotional Competence to Manage Self and Others in a Business Context

Foster Team Adaptability

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.5016

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.5016

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.50

16

16

16

16

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.5016

$ 250.00 $ 67.50 $ 42.50$ 42.50$ 267.50

$ 250.00 $ 142.50 $ 42.50$ 42.50$ 267.50

16

16

Nett Fee (S$)

Incl GST

Nett Fee (S$)




Personal Management and Development Skills WSQ SMEs Non-SMEs/ Self-SponsoredNett Fee after Training Grant*




7

TOURISMTourism (Level 4) WSQ

Mar 29 - 30 | Jun 17 - 18 | Sep 16 - 17Develop Expertise in Events Planning and Management

Feb 25 - 26 | May 10 - 11 | Aug 19 - 20Develop Organisational Plans for Economic Shifts

Mar 22 - 23 | Jun 21 - 22 | Sep 13 - 14

Optimise New Technologies for Workplace Innovation (Blended Learning)

Feb 18 - 19 | May 17 - 18 | Aug 16 - 17Strategic Management of Delegates and Participants

Apr 22 - 23 | Jul 15 - 16 | Oct 21 - 22Design Transformative Learning and Development Journeys

Mar 25 - 26 | Jun 7 - 8 | Sep 20 - 21 Develop and Deliver Excellent MICE Content and Experiences

Feb 22 - 23 | May 3 - 4 | Aug 12 - 13

Assess Emerging Technology Trends for Workplace Application (Blended Learning)

Nett Fee (S$)

Incl GST

Nett Fee (S$)




$ 590.00 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 590.00 $ 391.30 $ 100.30$ 100.30$ 631.3016

$ 490.00 $ 284.30 $ 83.30$ 83.30$ 524.3016

$ 490.00 $ 284.30 $ 83.30$ 83.30$ 524.3016

$ 490.00 $ 284.30 $ 83.30$ 83.30$ 524.3016

$ 490.00 $ 284.30 $ 83.30$ 83.30$ 524.3016

$ 490.00 $ 284.30 $ 83.30$ 83.30$ 524.3016

Tourism (Level 4) WSQ SMEs Non-SMEs/ Self-SponsoredNett Fee after Training Grant*



8


Nett Fee (S$)

Incl GST

Nett Fee (S$)



$ 672.00 $ 192.00$ 192.00$ 856.00

$ 840.00 $ 240.00$ 240.00$ 1,070.00

16

24

$ 800.00

$ 1,000.00

$ 1,473.00 $ 388.00$ 388.00$ 1,819.0031 + 1R^ $ 1,700.00

Risk Management WSQ

Project Risk ManagementJan 18 - 20 | Apr 5 - 7 | May 18 - 20 | Jun 30, Jul 1 & 2 | Aug 17 - 19 | Oct 4 - 6 | Nov 16 - 18

PMI Risk Management Professional [PMI-RMP]® Exam PreparationJan 18 - 21 | May 18 - 21 | Aug 17 - 20 | Nov 16 - 19

Enterprise Risk Management Mar 18 - 19 | May 20 - 21 | Jul 22 - 23 | Sep 28 - 29 | Nov 25 - 26




Nett Fee Nett Fee Fee (S$)CourseNett Fee after Training Grant*

Project Management WSQ

Project Management Professional [PMP]® TrainingJan 9, 16, 23, 30 & Feb 6 | Jan 18 - 20, 25 & 26 | Mar 6, 13, 20, 27 & Apr 3 | Mar 15 - 17, 22 & 23 | May 8, 15, 22, 29 & Jun 5 | May 17 - 19, 24 & 25 | Jul 3, 10, 17, 24 & 31 | Jul 5 - 7, 12 & 13 | Sep 4, 11, 18, 25 & Oct 2 | Sep 13 - 15, 20 & 21 | Nov 6, 13, 20, 27 & Dec 4 | Nov 15 - 17, 22 & 23

Feb 1 - 3 | Feb 20, 27 & Mar 6 | Apr 10, 17 & 24 | Apr 26 - 28 | Jun 14 - 16 | Jun 19, 26 & Jul 3 |Aug 2 - 4 | Aug 14, 21 & 28 | Oct 11 - 13 | Oct 16, 23 & 30 | Dec 1 - 3

Effective Project Management


Nett Fee (S$)

Incl GST

Nett Fee (S$)



$ 1,213.50 $ 336.00$ 336.00$ 1,498.00

$ 1,908.00 $ 528.00$ 528.00$ 2,354.00

24+1.5E^

40

$ 1,400.00

$ 2,200.00




Nett Fee Nett Fee Fee (S$)Course Nett Fee after Training Grant*

Business Analysis Certification WSQ

Certified Business Analysis Professional [CBAP®] Exam Preparation Feb 15 - 19 | Apr 12 - 16 | Jun 14 - 18 | Aug 16 - 20 | Oct 11 - 15 | Dec 6 - 10

Feb 15 - 17 | Apr 12 - 14 | Jun 14 - 16 | Aug 16 - 18 | Oct 11 - 13 | Dec 6 - 8Entry Certificate in Business Analysis [ECBA™] Exam Preparation

Nett Fee (S$)

Incl GST

Nett Fee (S$)




$ 1,300.00 $ 1,099.50 $ 919.50$ 919.50$ 1,391.00

$ 2,900.00 $ 2,728.50 $ 1381.00$ 1381.00$ 3,103.00

22.5

38.5



BUSINESS STRATEGY ANDSKILLS

Business Analysis Certification WSQProject Management WSQRisk Management WSQ

Compliance ManagementData ProtectionFinanceSales and Marketing


SkillsFuture Credit up to $500 can be used for the approved skills-related courses.

E^ = E-learning done outside Course Duration (hrs) R^= Revision done within Course Duration (hrs)

Nett fee is inclusive of GST and subject to terms and conditions.

9

Sales and Marketing

Key Account ManagementMar 11 - 12 | Jun 17 - 18 | Sep 16 - 17

Managing a Regional Sales TeamMar 18 - 19 | Jun 21 - 22 | Sep 27 - 28

Mar 8 - 9 | Jun 3 - 4 | Sep 2 - 3Essential Communications Skills for Sales Professionals

$ 750.00 $ 802.5014

$ 750.00 $ 802.5014

$ 750.00 $ 802.5014

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST


Nett Fee Fee (S$)Course

Finance

Budgeting and Budgetary ControlMar 18 - 19 | Jun 10 - 11 | Sep 9 - 10 | Nov 11 - 12

Finance for Non-Finance ManagersFeb 22 - 23 | May 17 - 18 | Aug 26 - 27 | Nov 15 - 16

Feb 22 - 23 | May 17 - 18 | Aug 26 - 27 | Nov 15 - 16Accounting for Non-Accounting Executives

$ 700.00 $ 749.0014

$ 700.00 $ 749.0014

$ 595.00 $ 636.6514

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST


Nett Fee (S$)

Incl GST

Fee (S$)Excl GST

CourseDuration (hrs)Data Protection

In-Company Training

Provide Data Protection Accountability (PDPA) Workshop

Awareness Workshop on Data Protection in Singapore

Implement Data Protection Programme for your Organisation

$ 480.00 $ 513.608

$ 750.00 $ 802.508

$ 350.00 $ 374.508

BUSINESS STRATEGY AND SKILLS



Compliance Management

Compliance Management Workshop

In-Company Training

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST


$ 480.00 $ 513.608






Human Resources

Training Needs Analysis for Organisations

In-Company Training

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST


$ 450.00 $ 481.507



A Design Thinking Approach to Idea Generation and Selection WSQ

Mar 22 - 23 | Aug 30 - 31Creative Sparks!

Mar 24 | Aug 27Spinovator™ Toolkit - How to find Creative Solutions to Problems

Feb 17 - 18 | Jun 7 - 8 | Oct 18 - 19

Apr 27 - 28 | Sep 27 - 28Design Thinking as a Strategy for Innovation

Creativity Skills

$ 500.00 $ 535.0014

$ 750.00 $ 802.5014

$ 360.00 $ 385.207


Nett Fee (S$)

Incl GST

Nett Fee (S$)



$ 590.00 $ 391.30 $ 100.30$ 100.30$ 631.3016

- - -

- - -

- - -




Nett Fee Nett Fee Fee (S$)CourseNett Fee after Training Grant*

Delivering Powerful and Persuasive Presentations

Aug 23 - 24Effective Business Writing Skills

Apr 28 | Jul 14Essentials of Email Writing and Online Etiquette

Mar 25 - 26

Feb 25 - 26 | May 17 - 18 | Oct 13 - 14Winning Replies! (Effective Written Response to Build Customer Loyalty)

Mar 24 | Jun 9Effective Replies to Social Media

Communication

$ 575.00 $ 615.2514

$ 575.00 $ 615.2514

$ 400.00 $ 428.007

$ 380.00 $ 406.607

$ 500.00 $ 535.0014


Nett Fee (S$)

Incl GST

Fee (S$)Excl GST


In-Company Training

Handling Email Complaints$ 180.00

Negotiating for Success$ 250.00 $ 267.5010.5

$ 192.607


Technical Proposal Writing$ 180.00 $ 192.607

PEOPLE DEVELOPMENTCommunicationCreativity SkillsHuman ResourcesLanguage Skills

Leadership SkillsSelf-Development



11


Supervisory Level Managerial Level

Leadership SkillsNett Fee

(S$) Incl GST

Fee (S$)Excl GST


$ 575.00 $ 615.2514

$ 575.00 $ 615.2514

$ 530.00 $ 567.1012

$ 575.00 $ 615.2514

$ 650.00 $ 695.5014

$ 650.00 $ 695.5014

$ 575.00 $ 615.2514

$ 750.00 $ 802.5014

$ 750.00 $ 802.5014

Mar 22 - 23 | Aug 23 - 24Certificate in Section Leader (Mandarin)

Apr 15 - 16 | Sep 27 - 28Certificate in Section Leader (English)

May 20 - 21 | Nov 8 - 9Building High Performance Teams

Jun 7 - 8 | Nov 18 - 19On-The-Job Training Instructor Course

Feb 25 - 26 | Jul 8 - 9 | Oct 28 - 29Leadership Skills for New Managers

Apr 14 - 15 | Aug 19 - 20 | Nov 25 - 26Effective Supervisory Management Skills

Apr 19 - 20 | Dec 2 - 3Mindful Leadership - Bringing Out the Best of You and Your Team

Jan 25 - 26 | Jul 1 - 2 | Dec 6 - 7Think and Plan Strategically to Succeed

Mar 15 - 16 | Jun 24 - 25 | Oct 14 - 15Managing People Effectively - Core Skills for New People Managers

In-Company Training

Negotiation Skills for Win-Win Outcomes$ 450.00

Coaching and Mentoring for Leaders and Managers$ 750.00 $ 802.5014

$ 481.507


Enhanced Effective Supervisory Management Skills Through Workplace Big5 Personality Profile$ 650.00

Stepping Up to Leadership - How to Build, Influence and Lead Strong Relationships$ 750.00 $ 802.5014

$ 695.5014

PEOPLE DEVELOPMENT


Nett Fee (S$)

Incl GST

Fee (S$)Excl GST

CourseDuration (hrs)Language Skills

In-Company Training

Easy English

Working English$ 550.00 $ 588.5060

$ 550.00 $ 588.5060


12


PEOPLE DEVELOPMENT

Self-DevelopmentNett Fee

(S$) Incl GST

Fee (S$)Excl GST


$ 650.00 $ 695.5014

$ 650.00 $ 695.5014

$ 440.00 $ 470.807

Mar 15 - 16 | Sep 13 - 14Positive Influence and Conflict Management

Feb 22 - 23 | Oct 8 - 9Career Reflection and Transition

Feb 24 | Sep 15Stretch Your Time - How to Get More Done in Less Time

In-Company Training

Building Relationships Using EQ$ 110.00

Proactive Time and Stress Management$ 180.00 $ 192.607

$ 117.703.5




MANAGEMENT SYSTEMSbizSAFEAnti-Bribery Management SystemBusiness Continuity Management SystemFood Safety Management SystemInformation Security Management System

Integrated Management SystemISO 9001:2015 Quality Management System ISO 14001:2015 Environment Management System ISO 45001:2018 Occupational Health and Safety Management System

Jul 5 - 8

Develop a Workplace Safety and Health Management System Implementation Plan WSQ (bizSAFE Level 4)

Mar 18 - 19 | Jun 10 - 11 | Sep 9 - 10 | Nov 11 - 12

Develop a Risk Management Implementation Plan WSQ(bizSAFE Level 2)

Jun 30

Workshop for CEO/ Top Management(bizSAFE Level 1)

Nett Fee (S$)

Incl GST

Nett Fee (S$)




$ 190.00 - --$ 203.303

$ 320.00 $ 182.40 $ 54.40$ 54.40$ 342.4016

$ 650.00 $ 370.50 $ 110.50$ 110.50$ 695.5030

bizSAFE SMEs Non-SMEs/ Self-SponsoredNett Fee after Training Grant*

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 450.00 $ 481.508

$ 750.00 $ 802.5016

Anti-Bribery Management System

Jan 28 - 29 | Mar 25 - 26 | May 27 - 28ISO 37001:2016 Internal Auditor

Jan 28 | Mar 25 | May 27ISO 37001:2016 ABMS Awareness

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 450.00 $ 481.508

$ 750.00 $ 802.5016

Business Continuity Management System


Mar 30 | May 27ISO 22301:2012 Awareness

Jan 28 - 29 | Mar 30 - 31 | May 27 - 28

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 450.00 $ 481.508

$ 750.00 $ 802.5016

Food Safety Management System


Jan 11 | Mar 15 | May 10ISO 22000:2018 Awareness & Transition



14

MANAGEMENT SYSTEMS

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 450.00 $ 481.508

$ 750.00 $ 802.5016

$ 450.00 $ 481.508

Information Security Management System

Jan 20 - 21 | Mar 18 - 19 | May 20 - 21ISO / IEC 27001:2013 Internal Auditor

Feb 24 | Jun 23EU General Data Protection Regulation (GDPR) Awareness

Jan 20 | Mar 18 | May 20ISO / IEC 27001:2013 Awareness

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 400.00 $ 428.008

$ 700.00 $ 749.0016

$ 1,050.00 $ 1,123.5024

ISO 9001:2015 Quality Management System

Mar 29 - 30 | Jun 28 - 29 | Sep 27 - 28 | Nov 29 - 30ISO 9001:2015 Internal Auditor

Jun 28 - 30 | Sep 27 - 29ISO 9001:2015 Lead Auditor

Mar 29 | Jun 28 | Sep 27 | Nov 29ISO 9001:2015 Awareness and Understanding

Nett Fee


Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 950.00 $ 1,016.5024

$ 750.00 $ 802.5016

Integrated Management System

Feb 25 - 26 | Mar 25 - 26 | Apr 29 - 30 | May 20 - 21 | Jun 24 - 25EHS Internal Auditor (ISO 14001:2015 + ISO 45001:2018)

Feb 24 - 26 | Mar 24 - 26 | Apr 28 - 30 | May 19 - 21 | Jun 23 - 25QEHS Internal Auditor (ISO 9001:2015 + ISO 14001:2015 + ISO 45001:2018)

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 450.00 $ 481.507

$ 450.00 $ 481.507

$ 750.00 $ 802.5014

ISO 14001:2015 Environment Management System

Feb 10 | Apr 14 | Jun 9ISO 14001:2015 Implementation Process

Feb 8 - 9 | Apr 12 - 13 | Jun 7 - 8ISO 14001:2015 Internal Auditor

Feb 8 | Apr 12 | Jun 7ISO 14001:2015 Awareness / Transition


MANAGEMENT SYSTEMS

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 380.00 $ 406.607

$ 560.00 $ 599.2014

$ 650.00 $ 695.5014

ISO 45001:2018 Occupational Health and Safety Management System

Mar 29 - 30 | Jun 28 - 29 | Sep 27 - 28 | Nov 29 - 30ISO 45001:2018 Developing and Implementing

Jun 28 - 29 | Nov 29 - 30ISO 45001:2018 Internal Auditor

Mar 29 | Jun 28 | Sep 27 | Nov 29ISO 45001:2018 Awareness

In-Company Training

Workplace Safety and Health Committee Members$ 235.00 $ 251.458


PRODUCTIVITYLean Six SigmaTools and Methodologies to Improve Productivity

Six Sigma

Lean Six Sigma Green Belt embedded with Systems Thinking

Fundamentals of Lean Six Sigma embedded with Systems Thinking

Lean Six Sigma Black Belt embedded with Systems Thinking

In-Company Training

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 750.00 $ 802.5014

$ 2,940.00 $ 3,145.8049

$ 3,360.00 $ 3,595.2049

Tools and Methodologies to Improve Productivity

Failure Mode and Effects Analysis

Cost of Quality (COQ) - Reducing Costs the Smart Way

Kaizen Tools and 7 Wastes

Process Mapping for Process Improvement

Statistical Process Control (SPC)

In-Company Training

Nett Fee (S$)

Incl GST

Fee (S$)Excl GST



$ 320.00 $ 342.407

$ 650.00 $ 695.5014

$ 500.00 $ 535.0014

$ 500.00 $ 535.0014

$ 700.00 $ 749.0014


© Service Quality Centre Pte Ltd | January 2021The information provided in this brochure is accurate at the time of publication. For the most updated information, please refer to our website at www.sqcentre.com. Service Quality Centre reserves the right to change the information documented in this brochure at any time without prior notice.

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Service Quality Centre80 Jurong East Street 21, #05-01Devan Nair Institute for Employment & EmployabilitySingapore 609607

+65 6376 0777 +65 6274 6091

[email protected]

www.sqcentre.com

01. SQC TS 2021_SERVICE EXCELLENCE02. SQC TS 2021_EMPLOYABILITY SKILLS03. SQC TS 2021_TOURISM04. SQC TS 2021_BUSINESS STRATEGY AND SKILLS05. SQC TS2021_PEOPLE DEVELOPMENT06. SQC TS 2021_MANAGEMENT SYSTEMS07. SQC TS 2021_PRODUCTIVITY

TRAINING SCHEDULE€¦ · SCHEDULE JANUARY - DECEMBER 2021 Business Strategy and Skills Management Systems Tourism People Development Productivity Service Excellence Employability

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