TRAINING FOR OUTCOMES (TFO) TM

TRAINING FOR OUTCOMES (TFO) TM

Collaboratively driving training results through a comprehensive system that bridges science and practice

V i c t o r i a H . C h i e n , M . B . A . , P h . D . ( c )A b r a h a m W a n d e r s m a n , P h . D .U n i v e r s i t y o f S o u t h C a r o l i n a

Research

Prac

tice Collaboration

Empo

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ent

AIM:

To share the TFO, and to stimulate thinking about the role of systems in training outcomes.

OUTLINE: State of the science Training for Outcomes (TFO)TM

Case example Role of systems

⍟OVERVIEW ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

⍟ZOOMING IN ON TRAINING ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

Evidence-Based System For Innovation Support

=+To

AchieveDesired

Outcomes

Actual Outcomes Achieved

Current Level of Capacity

Innovation

Training

TA

QI/QA

Tool

⍟THE APPETIZER: PLATE 1 ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

What is an effective training?

What outcomes do we expect?

⍟THE APPETIZER: PLATE 2 ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

What makes for an effective training?

What are the core ingredients?What process should be engaged?

LITERATURE REVIEW: Driven by practice needs Methods: 177 articles dating back to 1950’s Results:

o Imbalanced focus on the training process o Tendency to capture either variables influencing

training outcomes OR the steps of the training process rather than both.

o Limited consideration given to organizational level factors

⍟STATE OF THE SCIENCE ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

Training for Outcomes (TFO): An evidence-informed approach for planning,

implementing, and evaluating training to increase training effectiveness.

THEORETICAL FOUNDATION: Getting to Outcomes®(GTO)® Framework Input-Process-Output/Outcomes (IPO) Model Empowerment Evaluation (EE) Theory

⍟ADVANCING THE FIELD VIA TFO ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

TF⟳ TM

Maternal Outreach and Management Services (MOMS) PROJECT

• Needs• Tools as a starting place• Use of TFO Guide to plan, implement and

evaluate the MOMS Program training

⍟FROM THEORY TO PRACTICE: A CASE EXAMPLE ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

⍟TFO GUIDE: Sample ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

What are the goals of the organization? TIP: Review mission/vision statement of the organization

Vision StatementLRADAC is the premier prevention, intervention and treatment provider in Lexington and Richland counties providing leadership throughout the state and achieving national recognition for excellence.

Agency Core ValuesCreativity: Seeking and developing unique ways to build relationships and deliver services.Integrity: Upholding the moral standards and values that provide for open, honest and ethical practices.Teamwork: Working together with clients, staff, and communities to achieve common goals.Compassion: Being open and empathetic. Understanding, nurturing and caring for our clients and staff.Accountability: Operating in a transparent manner that demonstrates credibility, responsiveness & effectiveness.Respect: Treating all people with dignity, fairness, kindness and understanding without bias.Diversity: Embracing differences to enhance approaches and outcomes.

TFO 1 Needs/Resources Assessment-ORGANIZATIONAL ANALYSIS

⍟TFO GUIDE: Sample ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

What is the extent of current workplace support for the proposed training activity?

TIP: Consider workplace support across the levels of the organization (e.g., top management, peer and employee support )

Full Support Moderate Support

Minimal Support

Indifferent /Unaware Resistant

5 4 3 2 1

If there is adequate support, please describe the indicators of support. If support is currently lacking or limited, what are the indicators and what concrete steps can be taken to increase workplace support?More at the top level for MOMS

Less so at the bottom (“one more thing to do”)

1) Buy in from upper management2) Buy in from community coalitions (WAC)3) Regular status and development meetings (two major content presentations, regular update /discussion presentations.)4) Streamline tasks.Indicators for improvement5) Lack of critical feedback from LRADAC, more active involvement. 6) Shift of leadership down the organizational structure (could be positive)

TFO 1 Needs/Resources Assessment-ORGANIZATIONAL ANALYSIS (cont’)

Necessary but not sufficient.

⍟TFO…. ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

Evidence-Based System For Innovation Support

=+To

AchieveDesired

Outcomes

Actual Outcomes Achieved

Current Level of Capacity

Innovation

Training

TA

QI/QA

Tool

TFOTM

⍟SYSTEMS INTERPLAY ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

General Organizational

EBSIS: Innovation Specific

TFOTM

TAKE-AWAY: TFO is necessary but not sufficient to

performance improvement Systemic considerations are critical to

effective and sustainable training outcomes Training system (TFOTM) Organization (general and innovation-specific

capacities)

⍟CONCLUSION ⍟

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

TF⟳ TM

Research

Prac

tice Collaboratio

n

Empo

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Victoria H. Chien, M.B.A., Ph.D.(c)Email: [email protected]

Abraham Wandersman, Ph.D.Email: [email protected]

N H S T E S 2 0 1 1 T r a i n i n g f o r O u t c o m e s ( T F O ) T M

⍟CONTACT INFORMATION ⍟