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321
Welcome
3
2
1Abu Thurab Muhammad Nokib
B-101358
Nazmus SakibB-101440
Taijul Islam Chy AsifB-101421
4Mozahedul Islam
B-101379
Section: BSemester: 6th
IIUC, PC
Concept of Training
Training Process
Training Need Assessment
Sources of Need Assessment
Types of Training
Abu Thurab Muhammad Nokib
Training is expensive, but without training it
is more expensive.
- Nehru
Concept of Training
Training is a processby which employersimprove employees’knowledge, skills andattitudes and usethem to enhance theirperformance.
1 Need Analysis
Step 2
3
4
5
Training Process
Evaluating Step
Instructional Design
Validation Step
Implementation Step
2 Instructional Design
1
3
4
5 Evaluating Step
Need Analysis Step
Validation Step
Implementation Step
Training Process
3
Instructional Design
1
2
4
5 Evaluating Step
Need Analysis Step
Validation Step
Implementation Step
Training Process
3
Instructional Design
1
2
4
5 Evaluating Step
Need Analysis Step
Validation Step
Implementation Step
Training Process
3
Instructional Design
1
2
5
4
Evaluating Step
Need Analysis Step
Validation Step
Implementation Step
Training Process
Organizational
Analysis
Task & Role
Analysis
Personal
Analysis
Training Need Assessment
Organizational
analysis
Organizational goals &
objectives
Personnel inventories
Skills inventories
Climate analysis
Efficiency index
Exit interview
MBO
Customer satisfaction
survey
Task analysis
Job description
Job specification
Performance standard
Work sampling
Reviewing literature
Asking question about
job
Personal analysis
Performance appraisals
Work sampling
Interviews
Questionnaire
Tests
Training progress
Rating scales
Diaries
Role play
Sources of Training Need Assessment
On-the-job training
Off-the-job training
Audio-Based training
Computer-Based training
Types of Training
Evaluation
Importance of Evaluation
Training Effects to Measure
How to Make Training More Effective
Areas of Training
Issues in Training
Nazmus Sakib
Evaluation
Evaluation helps determining theresults of training & developmentprogram. Training evaluationprovides the data needed todemonstrate that training doesprovide benefits to the company.
Improved ability of the trainers to relate inputs to
outputs.
2
1 Improved quality of training activities.
3 Better discrimination of training activities between those
that are worthy of support and those that should be
dropped.
Importance of Training Evaluation
Better integration of training offered and on-the job
development.4
Evidence of the contribution that training and
development are adding value to the organization.6
5Better co-operation between trainers and line-
managers in the development of staff.
Reaction Learning Behavior Results
Training Effects to Measure
Knowledge
Technical Skills
Social Skills
Techniques
Areas of Training
Issues in Training
Communications
Computer Skills
Customer Service
Diversity
Ethics
Human Relations
Quality Initiatives
Safety
Taijul Islam Chy Asif
Responsible for Training
Top Management
HR Department
Supervisors
Employees
Benefits to Organization
Better quality of
work
Higher productivity
Cost reduction
High morale
Reduced
supervision
Less learning period
Personal growth
Fewer accidents
Brings loyalty
Benefits to employees
Self confidence
Safety
Higher earning
Promotion
Adaptability
New skills
Personal growth
HSBC in Bangladesh
How They Identifying Training Need
Assessment
Training Process
Mozahedul Islam
Opened first
Bangladesh
branch in
December 1996
Creates network
of 13 offices, 38
ATMs, 9
Customer
Service Centers,
an offshore
banking unit,
and offices in 7
EPZs across the
country
HSBC formed in
1850
Placed in 85
Countries
7200 Offices
4 Global Business
89000 Customers
HSBC
HSBC
To identify Primary and
Secondary Training Needs
To Monitor/Review Closely Staff
development
Performance
Appraisal
As the need arises
when
Within the
department
By line
management
How HSBC Identify Training Need Assessment
Training Method in HSBC Bangladesh
• Internal Training Program
1
• External Courses2
• Distance Learning3
• Resident Management Trainee Program
4
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