Training coaching and more

W & B Barczaitis GbR

Training, Coaching and more…

... an overview and room to express your wishes

W&B Barczaitis GbR

Coaching & Training

3

Customer focus

Business Travel Sales

o The tender process

Selling FcM is different

Implementation is key

Account management

o Complaint handling

o Procurement thinking

o Upselling

Professional Travel Management

W&B Barczaitis GbR

Training & Coaching

10

• People focus

From travel agent to people manager

People management

o Bonus systems

o Leadership styles

o Collaborative management

o Delegation

W&B Barczaitis GbR

Training & Coaching

16

General management techniques

Time management

Stress management

Conflict management

Communication

W&B Barczaitis GbR

About ....Winfried Barczaitis• Winfried has profound knowledge of the Travel and Travel management having

worked in the travel Industry for 40 years. During his career he worked for well known brands such as Schenker, Thomas Cook, KarstadtQuelle and American Express. For 20 years he had General Manager responsibilities for various markets in Central Europe and lately was member of the European Board of American Express setting the strategy for Business Travel in Europe

• Since 2009 Winfried is an independent consultant supporting industries of all kind but he remains focused on travel. Winfried has been retained by various Travel Managment organizations for the past 3 years to support them in their continuous growth and to strive for professionalism and excellence

• His specialities are: General Management; Profit Improvement; Cost Efficiency; Travel Management; Staff motivation; Training; M&A