Training and Development Scenario

A STUDY ON

TRAINING & DEVELOPMANT SCENARIO IN INDIAN

INDUSTRY

INTRODUCTION

With the world wide expansion of companies and changing tecnologies,Indian Organizations have realized the importance of corporate training.Training is considered as more of retention tool than a cost.

Today human resource is now a source of competive advantage for all organizations.Therefore,the training system in Indian Industry has been changed to create a smarter workforce and yield the best results with increase in competition ,every company wants to optimize to utilization of its resource to yield the maximum possible result.Training is required in every field be it sales,marketing,human resource,relationship buliding,engineering,logistics,production engeering etc.It is now a business effective tool and is linked with the business outcome.

With increase in awareness in Corporate training in Indian Industry,a graduate shift from general to specifis approach has been realized.

Intensifying business performance is an expedition, not a destination. The success of business operations depends upon the ups and downs of the employee performances. Hence the HR managers started looking for the methods to boost the performance and efficiency of its workforce to carry out the work today and to train them for meeting tomorrow’s goal. Training programmes had developed many years back, but now-a-days, it became a crucial factor in companies with certain objectives in mind. Training and development practices should boost up performance and develop the skills, knowledge and expertise of

the employees. The vital objective of training is to build up right ability and capability in the labor force so that they can perform to meet the needs, wants and expected returns of the employer.

The training procedure comprises of three phases:

Phase 1: Pre-training: - This may also be called as the preparation phase. The process starts with an identification of the circumstances requiring more efficient performance. A firm’s concern prior to training lie primarily in four areas: Clarifying the precise objectives of training and what the organization expects to make use of the participants after training; selection of appropriate participants; building favorable expectations and inspiration in the participants before training; and planning for any changes that improved task performance requires in addition to training.

Phase 2: Training: - During the course of the training, participants focus their attention on the new impressions that seem useful, thought-provoking and engaging. There is no guarantee that the participants will in fact learn what they have chosen. But the main reason remains; trainees explore in a training situation what interests them, and a training institution’s basic task is to offer the required opportunities.

Phase 3: Post-Training: - This may be called as the “follow up” phase. When the trainees go back to job after attending the training, a practice of adapting change begins for each one participated. The newly acquired skills and knowledge undergo modification to fit the work condition. Participants may find their

organizations offering support to use the training and also the support for continuing contact with the training institution. On the other hand, they may step into a quagmire of distrust. More effective behavior of people on the job is the prime objective of the training process conducted by an organization as a whole.

According to NASSCOM(National AssociationOf SoftwareAnd Services)and IT Corporate Training market is expected to increase to reach Rs 600 crore in 2010 from 210 crore in 2006.

Yr 2006

Yr2010

0 100 200 300 400 500 600 700

Training Market

Traing Market

In Indian market,50% of the training company revenue comes from the retail training and rest from other segments.

On the other hand,in many orgaanizatoin training is regarded as non essential or a need based activity.Some organizations start a training department in order to look modern.In fact,some organization are headed by unwanted employees rather than employees of outstanding market.While some organization do not have a separate budget to hire highly qualified training for training & development.

PURPOSE

Corporate, today, expend large amount of money on imparting training and development practices. But prior to spending such vast amount, they should analyze the need for conducting training to the workforce. There are chances in which firms can make mistakes if they are not assessing the training needs. An employee, for sure, requires training when he is found to be not capable enough to meet the goals of the organization and when there is a gap between the current performance and expected performance. Meagerness in recital occurs due to the lack of sufficient knowledge and expertise, monotonous management or any other personal and official issues. All these problems spotted can be tackled by providing an effective training programme to the right employee and at the right point of time

The purpose of the study on”TRAINING & DEVELOPMENT SCENARIO IN INDIAN INDUSTRY “ is to analyse the position of Training & Development in the major sectors in India.It gives an idea about the Top Training Istitutes,Skill attributes required,Nature Of Work etc .To analyse the importance of the training & development program & how it is helpful for the growth of the organization.To find the major attributes which contributes to the success of the trainers .

OBJECTIVE

To Study the strategy followed by different sectors in India To study the specific training method followed by different

sectors The competancy level of the sector with the present market

condition

.

TRAINING PROVIDERS IN INDIA,COACHING LEARNING INSTITUTES IN INDIAN INDUSTRY

The three major Training & Learning solutions providers to organization & individual in Indian Industry are:

NIS Sparta-The Reliance Anil Dhrubhai Ambani Group company.Its business units are:Enterprise Business Unit(EBU),Educational Service Business Unit(ESBU),and Reliance Strategic Business Unit(RSBU).It has provided consulting and training solution to more than 10,00000 profeesionals,in over 550 organizations,across 10 countroes in 18 languages.It is providing training services to Ameriacn Express,Mahindra Finance,Coca-Cola,IBM,Maruti,Godrej & Boyce,Accenture,APAC,Pantaloon.

Karrox-A Mumbai based training organization, is a leader in high-end latest technologies training in the IT,BPO,& Mobile Telephony industry,.Currently it has 6 corporate owned 50 Franchisees in India has trained more than 1,500000 IT professionals till date.It is providing training services to Wipro,Infotech,ABN

Amro,Tata Consultancy Services,State bank Of India,HCL,Indian Navy,Cap Gemini,Global Telesystem,Sothe Eastern Coalfield,Persitent Tecnhologies,Godrej Infotech,Times Of India,Reliance Infocomm,Reliance Industries ,Infosyes .

Aptech Training Solution- A division of Aptech Limited.It is offering an entire range of performance solution like Custeomer Service Training,Soft Skill ,Product Training ,Process Training ,Sales Train ing and Managerial Development Training that assit in obercoming various challenges areas.It keeps the trainees up to date with the latest training and professional curriculam in the industry .It is providing the training solutions and services to Indian Oil,Motorola,ICICI,Bayer,National Thermal power Corporation,Gas Authority Of India,Delhi Police,Standered CharteredBank,MarutiUdhyog,Elecrolux,Kelvinator,dabur,Valvoline Cummins,Mahindra & Mahindra,Bluestar,HP,Onida .

TRAINING & DEVELOPMENT II INDIAN INDUSTRY CAN BE FURTHER DIVIDED IN TO VARIOUS SECTOR

1) Training & development system in Retail/FMCG Sector2) Training & development system in Banking & Insurance

Sector3) Training & development system in Automobile Sector4) Training & development system in Telecom5) Training & development system in Pharmaceutical6) Training & development system in Hospitalty7) Training & development system in IT

8)Training & development system in BPO.

TRAINING & DELOPMENT IN RETAIL/FMCG SECTOR

Retail /FMCG is the most booming sector in theIndian economy and is expected to reach fromUS $ 175 to 200 bilion in 2016. With this rapid expansion and coming of majpor players the sector ,the need of human resource management has increased .Lack of Skilled Worker in the major factor that is holding back the retail sector for the growth .

The sector is facing the severe shortage of trainers .Also the current education system is not sufficientlyprepared to address the new processes

According the industry majors Training Program in Retail/FMCG

Sales training On –The –Job Training Seminar Workshop Customer Relationship Management Online Course Group Study Computer Based Training Self Directed Training

Training Insitute for Retail Management

Indian Retail School Loyla Institute Of Business Administration SP Jain Center Of Management Institute Of Integrated Learning In Management Welingker Insitute Of Management Center For Retail Studies KJ Somaiya Institute Of Management Studies & Research Mudra Institute Of Communication Amity Business School

Career For Trainers In Retail /FMCG Sector

Preferred educational qualification for trainers

PG in Psychology

Exposure in Organizational Projects & Training interventions for the service sector

Master Degree in Business Management/Professional Training Certification

Desired profile graduate in M.Pharm/BHMS/Ayurved or any graduate from companies dealing in similar products.

A computer literate with the proficiency in Ms Office(Word,Excel,Power Point)

Administrative/Training related experience at an office /supervisor level in Beverage,food manufacturing industry (FMCG) .

Variation of salary with experience

Salary offered to the trainers according the relevent experience fall in range of

2-5yrs

5-8yrs

8-11yrs

0 1 2 3 4 5 6 7

1.5

3.5

4.5

3

4.5

6.5

maxmin

Rs in Lakh

Skill And Attributes Required For Trainers

Team and Client management skill are crucialMust have excellent communication & presentable skillsHigh Energy level.Ability to design training inputs and conduct seminars is essential.Team building & Leadership

Nature Of Work

Customer Service Excellence ,Retail Selling SkillsBody Language and Grooming ,Business EtiquetteTeam Building and Leadership ,Change and conflict ManagementIdentity training need and gapsCustomize training programMapping the Training needs of sales TeamDesigning the Sales Training Modules and the strategies for trainingImparting Product Training Process Team ,Skill Training to sales Plan,Impliment and Monitor Training and Development activities Ensure Training and Development of Human ResourceAnalyze Business Plan

BANK AND INSURANCE SECTOR

Favorable economic climate and number of other factors such as growing urbanization ,incresing consumerism ,rise in the standared of living ,increase in financial service for people living in rural areas etc has increased the demand for wide range of financial product that has led to mutually ,beneficial growth to the banking sector and economic growth process .

This was concided by technology developmentin banking operration .Today most of the indian cities have Network banking facilities as well as Internet Banking facilities .Some of the major players in the banking sector are SBI,ICICI,HDFC,PNB etc .

In the Insurance Sector also rapid expansion has created about 5 Lakh job opportunities approx in the past 5 years .These openings are mainly in the field of Insurance Advisor Or Marketing agents .The eligibility crieteria for these jobs is graduation with some experience in Marketing or become Insurance agents after completing school but this need some relevent training .

Earlier there were no training program as such for insurance agents on the job training only that was given once the new agent was appointed .But now the scenario has been changed ,with the coming up of big players like ICICI Life Insurance,ICICI Lombard ,HDFC Life Insurance etc in this sector people who have had some formal training are preferred while recruitment because it can be helpful in the Insurance Field .However only the Insurance degree in this field does not gaurantee success .To be successful an agent must have strong interpersonal net working and communication skill .

No of opportunities in Banking and Insurance sectorhas increased than ever before .With the rapid expansion and coming up of the major players like ICICI,HDFC,UTI,Bajaj Allianz, etc .The need of Human Resource has increased .

Preferred Educational Qualification For Trainers

Any Graduate B.A –English M.A –English BA/MA in Linguistics M A-Communication MBA/PGDM-Finance/International Business

MBA in Human Resource/Industrial Relation/Finance/Marketing

Certification in Training delivery,design & documentation

Skill & Attribute Required For Succesful Trainers

Strong team playerKnowledge of various computer application(power point,excel)Excellent written & verbal communication skill,including public speakingPresentation skillAccent neutralizationFlexibility and Readiness to continously improve & update self withlatest knowledge on market & products Culture SensinizationTime managementPlanning & executing skillsAbility to receive & provide feedback in a positive mannerStrong understanding of Finance is mustCoaching & Mentoring skillInteracting with diversity of people & people intensive policy making ability

Knowledge Required

Knowledge of preparation of training modules & content development Funds ManagementFinancial marketsKnowledge of computer based training toolsWealth ManagementPrivate BankingBanking Credit & Banking Operation

Variation of Salary With Experience

2-5yrs

5-8 yrs

8-11yrs

12-15 yrs

15+ yrs

0 5 10 15 20 25 30 35

maxmin

Rs in Lakh

Nature Of Work

Online sales & operation training specialistServe as a primary resource & expert on Business English for a sales & operation teamDesign & Deliver training documentsTraining curriculum development & delivery Manage multiple curriculum according to level of language skillEvaluation of candidates,conducting periodical assesment to ascertain the retention levelsResponsible for voice & accent soft skillTrainig need analysis & draw up training plan Mapping the training needs of sales teamDesigning the sales training modules & the strategies for trainingConducting training pertaining banking & insurance operations .Identify training need & skill gaps of the students.

Training Institute In Banking & Insurance Sector

o Banking Sector National Institute Of Bank management Indira Gandhi Institute For Development & Research Institute for Development & Research In Banking

Technology(IDBRI) Indian Institute Of Banking & Finance Institute of Finance ,Banking & Insurance Indira Gandhi Farmers & Entrepreneurship

Development Institute

o Insurance Sector LIC Training Center,Janpath,New Delhi Insurance Regularity & Development Authority Asia Pacific Institute Of Management,New Delhi Amity School Pf Insurance & Acturial Science,Noida Narsee Munji Institute Of Management ,Mumbai Kurukshetra University ,Haryana Rai University,New Delhi

Area Covered In Training Program

Risk ManagementProcess Training Product TrainingCredit ManagementTreasury ManagementForex ManagementInterest Rate & Self Sufficiency Liquidity ManagementInvesment BankingInvestment BrokingSoft Skill DevelopmentFinance for MFI Marketing Finacial Institute

Preferred Training Method

Game Based TrainingCoaching On the job trainingSeminar WorkshopComputer Based Training

AUTOMOBILE SECTOR

The Indian Automobile sector is growing at a rate of about 16%per annum & is now going to be a second fastest growing automobile market in the world .The sector is going through a phase of rapid change & high growth .With the coming up of new projects ,the industry is understanding technological change. The major player such as Honda,Toyota ,Bajaj,Maruti are now focusing on mass customization ,mass production etc and are expanding their plants .

According to the National Development and Reform Commision, India’s Automaking capacity is expanded to become 15 million units by the end of the year 2007 exceeding the yearly demand of about 7 million units .

The rapid expansion is because of the growing urbanization ,rise in the standard of living of comsumer,easy availability of finance ,liberization,privatization and globalization of Indian Industry .This rapid expension has created lots of job opportunities .Interested one has to specialize in Automobile & Mechanical Engeering .Currently automobile sector in India is retaining 10 million employee & is expected to employ more in the future. Unorganised sector is employing 67% people while organised sector is employing only 33% people which is a major drawback for automobile sector.

With this rapid expansion & coming up of major players in the sector,the focus is more on skilled employees and the need of

human resource development has increased .The companies are looking for skilled and hard working people who can give their best to the organization .Various companies are opening training inst itutes to train interested ones in this sector like Toyota has recently opened Toyota Technical Training Institute near Bangalore that will offer four courses in of Automobile Assembly,Mechatronics(a combination of Mechenical & Industrial Electronics),Automobile Weld &Automobile Paint.This institute will provide bot high standard of education and training in automotive technology as well as employment opportunities .

Career For Trainer In Automobile Sector

Preferred Educational Qualification

MBA /PGDM in HR /Personal ManagementPG- DIPLOMA in any specializationAny Degree diploma in Human Resource DevelopmentB.Tech /B.E -MachanicalB.E & MBASAP-HR

Skill & Attributes Required

Should possses good communication & presentaion skillInterpersonal SkillPresentation Skill-Command over languageImpeccable Oral & Written Communication Planning & Execution SkillAbilty to receive & provide feedback in a positive mannerCoaching & mentoring skillInteracting with diversity of people &people intensive industryPolicy making ability

Variation Of Salary With Experience

2-5yrs

6-8yrs

9-12yrs

12-15yrs

0 2 4 6 8 10 12 14 16

2.5

5.2

9.8

12

5

10

12

15

maxmin

Rs In Lakh

Nature Of Work

Develop continous learning program specific to Auto Component industry Identification of Training need ,development training plan,action planPreparing &adhering to associate training calenderMaintaining Training databaseCoordinating well with different departmentsDesign & Drive the training & learning intervention for both technical & bevarioul trainingBudgeting guidelines for Training & development activitiesProvide appropriate feedback to the managementSet up & derive knowledge sharing forums & small groups activities through employee engagement & participation ,create a knowledge skill repository Monitor Training & development to measure ,evaluate ROI pf the training functionUpgrade & Implement training process

Implement innovative training interventionsArrange institutional tie-up with specialized training institutes which provide automobile industry specific training & other professionals insitute for management & behavioural trainingAchieve training targets by imparting trainingAssesing capabilities of manpower by audits at the workshop and bridge the gap through trainingPlan & coordinate for consulting special training course for training for skill enhancement of sevice engineers &dealers workshop staff

Training Providers & Automobile Sector

Some of the training providers in Automobile Industry are:

ASK tecnologies (India) Private limitedSaluja Cad ConsultancyRight Flow IndiaMistral Solution Private LimitedUsed Car Wise.Com

Area Covered In Trainig Program

Computer Network Engineering ASE Master Certified Auto TrainingAutobody TechHVAC/RefrigerationMarine TechnologyMotorcycle MechanicsMotorcycle TechnicianMotorcycle TechnologyCertified AutotechCertified Truck & Diesel TechnologyMaster Auto & Diesel TechnologyCar Mechanic Course

Preferred Training Method

WorkshopSeminarE learningInstrutor led classComputer based training

Training Courses In The Automobile Sector

The various courses for employment opportunities in the sector are:

o Degree Program B.Tech/B.E in Mechanical Engineering M.Tech Mechanical Engineering with specialization in Machine Design /Automobile Engeering /CAD/CAM/Automation

The duration of degree progarm is 4 year

o Diploma Program Post Diploma in Automobile Engineering (PDAE)Licentiate In Mechanical Engineering(LME)Post Diploma In Robotics & Automation (PDRA)

o Certicate Course Certicate In Applied ThermodynamicsCertificate In Engineering Mechanics

The certification course takes from 6 months to 1 year .Candidates with class XII in Physics ,Maths & Chemistry or Vocational course are eligible .

TELECOM SECTOR

Telecom sector is one of the fastest growing sectors in India with a growth of 21% & revenue of Rs 86,720 crore in the year 2006 .The sector is expected to grow over 150% by 2012 .With the increase in competition between major players like BSNL ,Mtnl,BPL,Idea,Vodafone,Bharti Tele Services,Tata etc the requirement of mobile analyst software engineers & hardware engineers for mobile handset has increased .However holding an engineering degree is not enough in the sector .There is constant need pf updating of kmowledge skill & attitudes .

With the rapid growth in Telecom Sector .the need for trained professionals is bound to rise & so is the training need .The total training market in Telecom Sector is estimated to be of Rs 400 crore .

Many top players are spending a huge amount on training & development ,fo eg . BSNL alone spend more than 100crore on training & development of its employees through the Advance Telecommunications Training Centre(ALTLC) and other regional training institutes .Reliance has also established Dhirubhai Ambani Institute Of Information & Communication Technology .In addition to that ,Bharati has also tied up IIT Delhi for Bharati School Of Telecommunication Technology & Management .

With the increase in competition availability of huge amount of information through internet ,magazine ,newspaper ,TV etc and increased awareness among customers ,the demand to impart proper training in non-technological areas like customer care & marketing has increased too .

Rapid technological changes ,network ,security ,threat,mobile application development ,growing IT development in the sector ,have brought back the training & development in priorities catalog .

Training Institutes

Some of the major training institutes are :

Bharat Ratna Bhim Rao Ambedkar Institute Of Telecom TrainingNational Academy Of Telecom ,Finance & ManagementAdvance Level Telecom Training CenterUsha Martin Academy Of Communication Technology InitiativesDhirubhai Ambani Institute of Information & Communication TechnologySybiosis Institute Of Telecom Management Amity Insitute Of Telecom Technology & ManagementBharati School Of Telecomm Technology & Management

Preferred Training Methods

On the job trainingBrainstromingDistant LearningWorkshopShort-term interactive sessionSeminarOnline E learningComputer Based Training programComputer Lab WorkGroup StudyInstrutor Led Class Room

Training Course & Programs

Basic Course In Mobile CommunicationSymbian Operating System ,the Mobile Operating SystemBinary Runtime Environment For WirelessDiploma in Mobile CommunicationDiploma in Wireless technologyFoundation course in Mobile Communication

Advanced Diploma in Mobile Communication & Soft TechnologyInternet Protocol Multimedia Subsystem IMSCertificate Course in mobile communicationVoice Over IP

Career For Trainers In Telecom Sector

Preferred educational qualification

UG-Any GraduatePG-MBA/PGDM- in Human Resource /Industrial Relation/Sales & MarketingPG-Psychology/SociologyGraduate in labour law /Personal Mangement UG –B.Tech /B.E -Any SpecializationTrain the Trainer Certificate

Nature Of Work

Training all the verticals like Post paid,Pre paid ,Retail,Post paid Wireless ,Landline ,Prepaid Wireless Landline,Datacard,HandsetsTraining on IP Deployment ,Network Security ,OSS-BSS etcProvide continous training & potimize processesDesign content & conduct training programmes for all sakes personnel within sales functionAssisting the managers in terms of Operations & QualityTraining need analysisArranging & implementing trainingMaking training calenderTraining evaluationPreparing Training BudgetDevelop & Deliver training to internal & external technical support teamsImplement new & existing training projects & initiatives

Consistently review & improve training quality & effectivenessTo implement & monitor the company training for future programCustomizing training contentMonitoring on the job performanceTechnical & Behavioural TrainingDoing Competency Mapping


Ability to create ,make and edit written materialHaving pleasing personality & excellent communication skillAbility to Influence ,convince & persuadeShould be passinate about service qualityAbility to see how training leads to performance operational effeciency ,staff retention ,good management skillGood analytical skillKnowledge of planning & scheduling techniquesLanguage training skillsVendor Management skillsShould have strong coordination/collaborative skills

Variation In Salary With Experience in Telecom Sector

2-4 yrs

4-7 yrs

7-10yrs

10-13yrs

13-15yrs

15-18yrs

0 5 10 15 20 25 30

Series 2Series 1

Rs in Lakh

PHARMACEUTICAL SECTOR

India pharmaceutical market is valued at about US $8 Billion and is expected to reach to US $ 12 Billion by 2011 .Indian Pharamaceutical market is 2% of world pharmaceutical market .In the last year 3900 new generic products have been launched because of which its market value has been increased to about US $ 335 million .

Growth in pharamaceutical sector

This rapid growth has also increased the training need of the sector

yr2006

yr2010

0 100 200 300 400 500 600

growth

growth

Training Areas

Brand ManagementContaimination ControlDrug VerificationSupply Chain VisibilityRecall ManagementShrinkage Reduction


Some of the preferred training method are

Web Based TrainingClass Room TrainingWorkshopsOn The Job Training

Career For Trainers In Pharamaceutical

Preferred educational qualification

PG- any post graduate-any specialization

PG-MBA/PGDM-Human Resource/Industrial RelationB.ComB .PharmaD.PharmaM.PharmaPhd.PharmaB.Sc. with Biology,Chemistry,BotanyB.Tech. /B.E –Any Specialization

Nature Of Work

Training need analysisArranging & Implementing trainingMaking training calenderTraining content developmentTraining evaluationPreparing training budgetDevelop & deliver training to internal & exetrnal technical support teamImplement new & existing training projects & initiatives Consistently review & improve training quality & effectivenessTo implement & monitor the company’s training for future programCustomizing training content


Should be high on energy & have a passion to build people capabilityShould be fluent in written & spoken englishInterpersonal skill & sound knowledge in Industrial RelationMust have excellent written ,oral,& presentation skillsAbility to deliver under pressure Proactive approach to problem solvingAnalytical & Conflict management skills

Leadership ability

Variation Of Salary With Experience

2-5yrs

5-8yrs

8-11yrs

11-15yrs

0 2 4 6 8 10 12 14 16 18

maxmin

Rs In lakh

HOSPITALITY SECTOR

Hospitality sector is growing at a very fast rate in India.The sector is growing at a rate of approximate 8% .This sector can be classified into Hotel industry ,Travel,Tourism,Restaurents,Pubs,Clubs & Bars,Contract Catering and Aviation .Other than that opportunities also exit in universities sporting venues ,exhibition centers and smaller events management companies .

The major challenges of this sector of skilled employees along with the challenges of Attrition Rate .Skilled Chefts & Managers are in great demand .Managers require huge range of

competencies such as people management,viable skills ,business insight,analytical skill ,succession planning & resource development in order to get success in this sector .In addition to that ,employees are not enpough trained in Business Etiquesties ,Courtesy and Business Comminication.Hospitality is all about handling people.So an employee must have right attitude ,tolerance ,and listening skills in order to move up the hierarchy .There is still a long way to go to inculcate good public relation ,interpersonal skills .

With the increase in competition due to the coming up of major players like four Seasons ,Shangri –La,Aman Resorts etc the need to train employees has increased more than ever before .The major players are now strategizing to increase the turnover of the customers by training their employees on communication ,Dining and Business Etiqueties etc .Some of the essentials required by this sector are:

Good InfrastrutureTrained TrainersQuality Of ContentCertication Of Training CourseEffective Training Evaluation

Training Program Available For The Following Areas

Food & Bevrage ServiceFront OfficeHouseKeeping

Training In Hospitality Sector

o Training Providers The Training Market.comTraining Partners Hospitality HaanbooksAir Hostess Academy

British Institute Of Air Hostess Training Frankfinn Air Hostess AcademyHi Fly Aviation AcademyChetna Consultancy ServicesSkill Tree IndiaSierra Training limitedFitness SavvyIcon Consultancy & EducationLimited

Hospitality Training Topics

Food,Restaurents,Hotels & Hospitality Bar TendingRestaurent MangementCulinary SkillFood Preparation Skill

Leadership & Chain Management Hotel Restaurent ,Health & safety

Training Course Programs

Certication in Catering OperationsCertication in Tourism SkillsCertication in HospitalityCertication in Fast Food & Snack Bar ManagementCertication in Healthy Eating & Food SafetyCertication in Guest House Operation Service Safe Manager CertificationBar ServiceCateringFood ServiceBevrage ServiceKitchen SkillBasic Skill for the guest servicesAccomodation Service(Laundry,Housekeeping ,Self Catering )

Courses For Training In hospitality Sector Preferred

UG-any Graduate-any specializationPG-any course-any specializationMBA/PGDM- Human Resource /Marketing/Operation/StrategyGraduate/Diploma- Hotel Management & MBA Diploma in Hotel Management,Catering Technology ,Applied NutritionMBA/PGDM Human Resource

Nature Of Work

Providing training to aspirants ,cabin crews & air hostesses on languageTraining on business etiquettes ,courtesy,business communucationTraining On personality developmentTraining on time managementTraining Courtesty crew members for restaurents operations that is for Dine –in ,Delivery & ProductProviding behavioural training Training need analysisArranging & implementing training Making training calendarTraining evaluationPreparing training budgetingDevelop & deliver training to internal & external support teams Implementing new and exiting training projects & initiatives Consistently review & improve quality and effectivenessTo Implement & monitor the company “Training For Future” programCustomizing training content

Skill & Attribute Required

Should have very good oral & written communication skill Should have had experience in making training content Language skillRight attitude & listening skill Dedeuction & Tolerance skillShould know to deal with people & good interpersonal and public relation skillShould be presentableProficiency in English & HindiMust have effective vendor mangement ,negotiation & relationship mangement skill Profeciency in Computer ApplicationExcellent networking skills,with the ability to build rapportAbility to think out of the box & drive change and innovation

Variation Of Salary WithExperience In Hospitality Sector

2-5yrs

5-8yrs

8-11yrs

11-15yrs

0 2 4 6 8 10 12 14 16

maxmin

Rs In Lakh

IT/SOFTWARE DEVELOPMENT INDUSTRY

The Indian IT Sector is growing at a very fast pace and is expected to earn a revenue of US $ 7 Billion by 2008.In 2006 it has earned revenue of about US $ 40 billion .With a growth rate of 30% .IT sector is expected to generate 2.3 million job by 2010 ,according to NASSCOM(National Association OF Software & Service Company) with the rapid expansion of IT Sector & coming up of major players & new technologies like SAP,the need of Human Resource Development has increased .

yr2006

yr2010

0 0.5 1 1.5 2 2.5

Revenue Earned

Revenue Earned

Rs in Lakh

According to the recent review by Harshvardhan business review ,there is direct link between training investment of the companies and the amrket capatalization .Those companies with higher training investment had higher market capatalization that the companies which have sucessfully implemented training programs ,have been able to deliver customer goals with effective results .It shows that good training results in enhancement of individual performance which in turn ,helps the organization in achieving its business goals .Training is a tool that can help in gaining competitive advantage in term of Human Resource .

With ht egrowing investemnt by IT companies in the development of their employees ,many companies have now started their own learning centers .For eg. ,SUN has its own training department ,Accenture has Intrnet based tool by the name of “ My Learning “that offer access to its vast learning resource to its employees .Companies are investing both the technical training which always been an essential part in IT industry as well as in managerial skill development .Companies are now kept aside 3-5% of revenue for training & development .As an example some of the major players like Tata Flexi and Accenture are allocating 7% and 3% respectively of the companies overall revenue .

Area Covered In Training Programs In IT/Sofware Development Industry

Computer manufacturingEDP/E-commerceDesigningMaintanence ServiceOperating Jobs,Computer Operations ,Data EntrySystem Development/Programming/Software engineeringNetworkingApplication ProgrammingResearch & Development In peripheral integrationProduct qulity control and reliabilty testingEnterprise Resource PlanningDatabase Waterhousing Management


Computer based trainingInternet based trainingLectures based trainingLabsOn the job trainingDistant learning

E booksMentoringCoachingJob Rotation

Career Opportunities For Trainers In IT Industry

Preferred Qualification

MBA/PGDM/PGDBM in HumanResource/Administration/IndustrialRelationUG-B.Tech/B.E in Computer ScienceBCAMCAB Sc in Computer Science/M Sc in Computer ScienceAny PG course-any specializationA post graduate in Human Resource from a reputed institute specializing in Training & development

Skill & Attributes Required for A Successful Trainer

Technical very soundPresentableGood in making relationship with managersCan handle queries of employees/IT professionalsVerbal/Written communication skillsExcellent Interpersonal skillAbility to lead & mentor team membersPresentation & networking skillsShould be computer savvyExcellent coaching & mentoring skills

Nature Of Work

Training Need Analysis –A Protocol to gather & review the inputs on the performance of the hires serving the initial

months of employment .To design different technical training modules based on need for same .Advance Training –Content designing & session scheduling to be done Work with technical managers to gauge current technical levels Propose budget & spending plan for technical & softskillEnsure ROI for training Identification of training need of employees by use of appraisal dataConsolidation & preparation of training calendarConduct service excellence & behavioural modules for employees Continously conduct & monitor feedback after the programPrepares weekly/Monthly & annual training reportTrack the mendatory training requirement for the entire division & inform the participants on the complianceTake care of trainee’s need during the training Designing & developing Instructional material for training courses that support companies goalManage team members by assigning tasks & set goals based on workload

Concern in Information Technology Training

One of the major concern for training companies is to create professional who are better able to go in for technology in a specific domain area .Other than that are various issues that are affecting the IT Training Sector such as lack of conviction regardingtraining,unplanned training approach,uncertain quality focus and lengthy decision making process .

He With the coming up of various new technologies ,it has become a challenge for training institutes to offer effective,updated,latest,planned trainning to candidates in a shortest possible time .To increase the market share ,most of the

training institute are now strategizing to launch new product & marketing agreesively .

As an eg,New Horizons is establising partnershio with its customers & delivering quality training.The company regularly conduct surevy of the training need in Indian Job Market .On the other side NIIT has invested in product development to create product segmentation and is customizing them to address IT/ITES education arenas .

Aptech is venturing into college research firm & universities .Another opportunities that has been identified by Aptech in the field of developing content & the company is offering these services to find third party clients for customization .

Essential In It Industry

To service in long term there are essentials things such as :

Good InfrastructureTrained TrainersQuality Of ContentCertification Of Training CourseEffective Training EvaluationPost Training Support

Emerging Scenario In IT Industry

With the rapid expansion in IT/ITES sector ,now there is enough scope of IT training courses & institutes.IT sector is soon going to face a huge shortfall of skilled employees,if the growth in the shoftware industry goes by as expected .According to recent report of NASSCOM on software industry ,the IT service sector will see a shortfall of 2,35000 people by 2011.IT spending in the global business worldwide ,expected to grow by 6 to 7% in the next 3 years ,which will be enough to give boost to the IT training

sector .This huge IT spending is largely because of IT recruitment .

According to a recent IDC report.India alone spend $ 216 million ie 21% of total spending of IT training in the region & is expected to be one of the largest contributers in the coming years .This is largely because India alone accounts for 60% of the total Asia –pacific dmand for IT professionals

Currently ,the IT training markets valued at Rs 100 crore and is expected to reach Rs 300 crore in next year .

The major factor that is responsible for growth in IT sector is the E-governance initiatives introduced by the Central Govt. and varios other State Govt.

Now there is a notable shift from long term course to short term training certifications .Due to this ,the focus is now on hiring professionals with expertise in particular domain .The demand has largely for JAVA and .NET professionals and on the NETWORKING end,network storage and Linux demand is taking a toll .

Variance Of Salary With Experience In IT Industry

1-3yr

3-5yr

5-8yr

8-11yr

11-15yr

0 5 10 15 20 25 30

minmax

Rs in Lakh

TRAINING & DDEVELOPMENT IN BPO SECTOR

BPO is business process outsourcing .It is an agreement between two parties for specific business task .The BPO industry is growing at an annual growth rate of 14% and is expected to cross $310 billion by 2008 .Job seekers prefers BPO s over other sector because it is providibg high paying jobs to graduate/undergraduate .To deliver desired services to customers who is 100000 miles away,it is important to have good amount of business knowledge & expertise .

The Various Reason Behind The Increasing Training Need In BPO Industry Are:

BPO industry is expected to generate 1.1 milloin job by 2008 and 6 million job by 2016 ,which require training needs more than ever before .High Attrition Rate in this sector reason being unsatisfied employee ,monotonous work,neglected talent,in adequate knoe –how etc .

Coming UP of high profile BPOs

Training has become a major tool to retain employees .People worked in BPO sector face the problem of management shift ,job stress that results demotivation .Well designed training program with clear career path increases the job satisfaction among the young professionals & help them in becoming efficient & effective at the workplace .Therfore organization have to handle such challenges of meeting training needs ,although the sectors taking a lot of initiatives in conducting for new trainees .Companies are now aligning business goals with training costs .But what more important is ,the development of skills of middle management .Various BPOs have an elaborate training infrastructure that include computer based training rooms & specially trained & qualified in house trainees .

The companies are now busy designing training programs for their employees .These companies try identifying strengths & weaknesses and emphasizing more on that personalities ,problem solving skill and leadership skill .

With constant change in process technologies ,techniques,methods etc. there is a developing & training the BPO employs to cosistenlty deliver customer goals .

Career Opportunities For Trainers

Preferred Educational Qualification

UG-B .EdAny PG –Any specializationAny graduateMBA/PGDM – in Human Resource/Industrial RelationPG Diploma-Any SpecializationMBA from good institute in Training & Development

Nature Of Work

Introduce them to the concept of customer service & train them on basic telephone etiquettes ,business communication & also written communication To conduct Training

personality development,communication skill Grammar for companies in the customer service Time management Customer focus Accent Neutralization Voice training Phonetics modules Presentation Skills Culture Sensization

Identication training needPreparing Training calendarMaintaining Database & preparing MIS report on trainingTaking training feedbackEvaluation of schedule & longterm planning of trainingConduct new hire to bring new joinees up up the learning choice as per the requirementTo develop training planner for the year based on training need analysisTo develop training material & appropriate delivery methods for new hires as well as new initiatives for existing staffTo track progress & maintain records of all training activities

Skill And Attributes For A Successful Trainers

Aptitude-towards people management & counsellingKey Competancies –content development abilitiesAttributes-good people skillExcellent command over english languageGood personalityExcellent communication & team handling skillSelf driven person

Excellent presentable skillAbility to train on language skillHigh energy,ethusiasm and hands on approach Transfer info in a simple & effective manner with clear & concise communicationShould have core competancy in conceptualization designing & conduct of employee development program in technical ,behavioural & skill developmentHave the ability to give learners feedback & couch them towards improvement

Major Players In BPO Industry

Hero Honda Mindmine is leading training & development organization in India and is part of Hero Group,some of its clients in BPO sectors are E –Funds,E-Serve,EXL Whis,ICICI One Source,Mphasis,Daksh,WiproAccentual,Gurgaon based oraganizationKarrox,MumbaiNIIT Planet working at Delhi,its BPO clients is DakshAkiko Callnet,Delhi,its client are Daksh& V CustomersFands Infotech is in Pune,clients are Mphasis & EXLLawkim,Mumbai clients are Tenta,Infowavz,TracmailVoices ,Pune ,its clients are M Phasis EXL,Zenta,Evolve,DelhiMerritach,Bangalore

Call Center Training Institute

Siksha ,Bangalore Spur Careers,Bangalore Global Respondez Services ltd Hero Mind Mine Holistic Training Solution Pvt Ltd.,Delhi ITES Grades Ma Foi Academy

Delhi Call Centers Pvt.Ltd. STI Knowledge ,Pune Accusense Global Technologies ,Kanpur Add Value Training Solution Evolve,Bangalore,Delhi,Mumbai Akiko Sgerman,New Delhi,Orissa,Punjab,UP,Haryana Fands Infotech Pvt.Ltd. Future Call NEXT,Bangalore,Hyderabad,Chennai,Mumbai,Vishakapatnam On Trac Athiya Organizational Competencies Pvt. Ltd.,Bangalore B K One Center for American Education Shardha India

Technical Training Institute

WAN LABS ,Bangalore

Voice & Accent Trainers In BPO Industry

Wavelength & E learning Hero Mind Mine Mind Speed ,Bangalore Relationship Management Services Pvt. Ltd.,Mumbai Surlin Consultants Pvt.Ltd.Bangalore Nexgen ,Hyderabad Aaroha,Mumbai Accentual USA Inc,Gurgaon Evolve,Bangalore

Process Training Institute In BPO Industry

SAMOS ,Bangalore

Softskill Training Institute

Althia,New Delhi Glance,Bangalore Incrove,Ghaziabad Only Success,Bangalore,Chennai Optionz Paremala Consultant,Bangalore Surlin Consultancy Crossroads Training Solution,Mumbai Evolve WCH Training Add Value Training Solution

Area Covered InTraining Program

Customer CareTechnical SupportPayroll ManagementPublishingSales & TelemarketingFinance & AccountancyHuman ResourceIntellectual Properly, Research & DevelopmentAdministrative SupportSecuritySupply Chain ManagementCustomer Relationship ManagementLegal ServicesMedical TranscriptionResearch & Analysis

Training Course In BPO Sector

Call Center ManagementAdvanced Interpersonal CommunicationBusiness CommunicationAccent Neutralization

E mail TelephoneEtiquetteSelling Over PhoneCross Cultural Training


Computer Based Training MethodE LearningCd-ROM Based Training MethodLecturesDiscussionMedia AccessWebVideoAudioWeb Based Training SessionIntranet Based Training Course

CONCLUSION

The study reveals the followings:

The skill & Attributes required for Retail Sector basicly focus on their Presentation Skill

Automobile Sector is the one where Technical Qualification is mendatory.

BPO Sector is facing the Highest Attrition Rate IT Sector is one of the largest contributers in Training &

Development Program E governance is the major factor responsible for the growth

in IT Sector Variation of salary with experience is almost same for

these sector Telecom Sector is the fastest growing sector

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