Training and Development at TESCO

A Presentation On

Presented By Group A1

Sonia Dadlani (10022)Himani Parihar (11049)Ranjini Nair (11045)Neethi Nair (11044)Nikita Bali (11004)Chandan Pahelwani (11047)

Presented To: Prof.Manju Raisinghani

Tolani Institute of Management Studies 2

Tolani Institute of Management Studies, Adipur

3

TRAINING???The Process of teaching new or current employees the

basic skills or some specialized skill if they require to perform their job.

In any case, Training is a hallmark of good management.

Always having high-potential employees does not guarantee the success of the employees & the work carried on by them.

Big software companies like Wipro, TCS, Infosys have intense trainings for their employees.

4Tolani Institute of Management Studies

Not only software companies, but also many PSU’s like HPCL also go for training for their engineers.

In this trend of training Giant retail stores also are included.

Like Wal-Mart, Carrefour & Tesco.Training is considered to be booming for the

employees.The best example can be taken from United States,

they spend huge amount on training & offer about 28 hours of training in a week.


Cont..

Four step training process

Need Analysis Instructional Design Implementation Evaluation


DevelopmentAn attempt to improve the current or future

management performance by imparting knowledge, changing attitudes & increasing skills.

It is not easy to decide where “ Training” ends & “Development” begins.

It is an excellent task of the managers to pick the actual need when they think that development programs should be organized.


Why TESCO??

Tesco is a retail store working on huge level across Europe, USA, Asia.

It has expanded with the combination of acquisition of new stores, retail services & by adapting the needs of the consumers.

Working on such a huge level definitely requires too many employees.


Cont…All of them are not skilled & familiar with job

process.Thus training is must for them.TESCO requires staff who can be flexible and who

can adapt the changes.Also they ensure themselves that they have the right

caliber of staff to build the management team.


Inception of business…Initiative by Jack Cohen.Selling Groceries from a stall.Cohen bought tea stocks from a company called T.E.

STOCKWELL and they had a venture named TESCO.It started selling its product as TESCO TEA.First store was opened in 1929 in London.Since then TESCO has expanded by launching new

stores, providing retail services & they have molded themselves as per requirement of customers.


Cont…TESCO’s original range of product of grocery & general

merchandise has diversified & includes Banking, insurance, electrical goods & Telephone Equipments.

TESCO has also expanded its customer base through its TESCO.com website which attracts one million regular users.

From one man & a stall, TESCO now has approx 280,000 employees in UK & 460,000 employees worldwide.


Tesco in IndiaTESCO also operates from Bangalore, India named as

TESCO HSC.It provides critical services for the TESCO global retail

chain:IT servicesBusiness servicesHSC FinanceOperation DevelopmentHSC commercialEnabling services.


Challenges faced

Despite the fact that TESCO has only 27 % market share, competitors always are one step behind.

Being so giant, they offer online delivery services & offline retail stores.

TESCO thinks that if any market share left, there is potential for growth and expansion in that area & they move on to grab it.


TESCO SAYS TO ALL…

It’s everyone's job here to help customers first. Whether its Christmas or Easter, our staff will be

seen working. And last but not the least. TESCO says: “We’d love to hear from you”


MISSION“Value for customers, to earn their lifetime loyalty”They do this by being ” creator of brands “To give customer the better price.Wide choice of products.With these they want the customers to me more &

more loyal to them and come back again & again to buy their products.


VisionThey want to be the best not only to their

existing customers, but also to all the community which it belongs too.

They want to be strong in all the areas of selling & they want to be an outstanding retailer both in store and online.


TESCO Says…

They talk about “Every Little Helps” a lot.For them this is not just an marketing slogan,

but it stand s for everything they do.They do everything best for their customers,

by selling groceries to selling mobile phones and giving loans.

They have spread themselves in almost all the directions of things required by customers and they provide them the best possible they can.

They rely totally on “ Every Little Helps”17

Cont…They follow this philosophy to bind all their customers

together.Their Employees play a very important role in defining

their service.They also make sure that their team feels encouraged

to work a lot & in return expect to be recognized and valued in the organization.

They believe that if they get continuous rewards for heir work done, they will go miles ahead to serve to their customers the best.


Value of TESCO“ To create value for customers to get their

lifetime loyalty”


7 strategy planTo grow the UK core.To be an outstanding international retailer online

and in stores as well.To be strong in everything we sell.To grow retail services in all our markets.To put our responsibilities to the communities we

serve at the heart of what we do.To be creator of highly valued brands.To build our team so that we create more value.


CSR by Tesco

TESCO also has a charity trust which helps local and national communities.

It was established on 1st June, 1987.It is handled by the main board of TESCO.


Fields of Tesco

BankingTelecomFilm MakingISPVOIPPhone Shops.


Competitors…Wal-Mart & Carrefour are the biggest competitor of

Tesco.


Working EnvironmentEmployees work in wide range.Both store and non- store functions.Assisting customers on the shop floor directly if they

need any help & also if the customer has placed an order online, employees work on for on time delivery to their customers.

Department Managers leading a team of customer assistants.

Warehouse employees help in fulfilling the needs at the stores of TESCO.


Cont…Office operations are carried on in different

departments including Finance, purchasing, Personnel & Marketing.

Logistics staff who plan and carry out the distribution of products to stores.

TESCO recognizes that increasing knowledge, improving skills and job satisfaction of employees are the factors which lead to growth of the company.


Identify training needsTESCO is very huge & if new stores are opened in

new locations clearly means that TESCO should adapt the

requirements of the people of those areas.


Cont…

For e.g. TESCO opens a new store in highly populated luxurious area, then the customers in that area will be of high level & they will require the goods accordingly, so TESCO here has to train their employees so that they can handle these luxurious people’s.

Whether store or back office, both post require different technical skills & competencies.

Employees with wide range who can work flexibly are more productive for the business.


TRAINING DESIGN

Establishing Learning Objectives

Identifying the components

Assembling Specific Methods


Training & development at TESCOTESCO’s aim is to expand and diversify the

requirement of people in the business on right place at right time.

TESCO also thinks that the key point of business success is also to train & develop their employees.


CONT…TESCO believes that the investment in their employees

will be the best return for the company itself.Training here is upward & onwards.They ensure that people who join TESCO get the best

learning, training and development to do their job and develop at TESCO.

TESCO Says” We have trained ourselves to be obsessed… about training.

There is a training program for every major and minor careers at TESCO.


TRAINING Need ANALYSISTraining needs are recognized through identifying the

gap in knowledge and skills.TESCO employees belong from wide range of skill

levels and it is important to evaluate the performance.So any possible skill shortage is estimated.Gaps are identified through Personal Development

Program.Employees and Managers negotiate with each other

to find ways to fill those GAPS through these activities.


OVERVIEW OF TRAININGIn the first session of training, the trainer talks about

history of TESCO.Then trainer talks about working system (working

time), Day-off and other labor related things. For e.g. how to wear working clothes.

The second session is about safety.The trainers talk about labor-safety, accident

prevention regulations & fire regulations.The third session focuses on punctuality.


Cont…How to arrive and leave.Time should be mentioned.How to prevent stealing.How to behave in the organization.


TRAINING METHODS

On the job-training

Off the job-training


ON THE JOB TRAINING

Job Rotation

or Secondme

nt

MentoringCoachingShadowing


OFF THE JOB TRAINING

Employees who are

new

To teach some new

skill

Development of individual skill

Areas like Team building

Communication skills

Presentation skills

Induction Training

Meet new trainees

Know more

about the company


Training Schedule

Month 1

Month 2-4

Month 5-6

Month 6-12

Month 12


Training Benefits

Helps in increasing sense of ownership.Employees become more organized, productive &

flexible.This helps them to meet the needs of customers.


Development at Tesco

Development

Apprenticeship in Retail Options Twist


Apprenticeship in retail

Retail Apprenticeship is a chance for Tesco staff to gain nationally recognized qualification by CITY & GUILDS.

It starts every September for selected stores.Lasts for 12 months.Here the employees get chance to learn new skills &

go for technical turn in their existing skills.


OPTIONS

It is a program for those who want to do grow big in the organization.

OPTIONS is a flexible program that looks upon the personal needs of trainees.

It lasts minimum of 6 months to a period of 2 years.


TESCO Week in store together(twist)

This is a phase where Managers in HEAD OFFICE have a “store experience” called TWIST.

It involves spending 5 days in store by doing once a year, every year.

It covers all the aspects of store operations right from back door to shop floor.


Other development program’s

Store Development Progra

m’s

Commercial

Development

Program’s


Store development program A team leader from day 1.This program requires a trainee to attend the

university affiliated with the degree.It runs for 2 days.Helps in gaining knowledge about the Retail

Environment, Personal Development & Professional Development.

This program also offers facility of earning while learning.


Personal development programThis includes Activity Plans, a learning log as to what they

have learnt.They keep plans of what to do & how to do and they

keep a checklist.This allows trainees to carry out their own analysis of

progress.This also helps employees to be more positive,

productive and valuable to organization in the long term.This also helps to increase the motivation level of

employees.


Training evaluation at TESCOHighly structured monitoring for Training Evaluation

of employees which includes scheduled task, Time-tables, Measures & checklist are required.

Employees assess themselves by setting objectives in Activity Plans, Personal

Development Plans & Recording outcomes in learning logs.


Activity Plan

Specific

Measurable

AchievableRealistic

Time-Framed


Cont…

TESCO uses different methods to get feedback from subordinates & Managers which helps more in making ordered & structured.

They also use informal approach and interact with employees directly.

Managers and trainers weekly held informal review session as well as formal session to track the process against the development plan.


Cont…Feedbacks are carefully monitored & scored.TESCO also uses 360-degree appraisal method

where all the stakeholders who have contact with employees, assess the performance & gives feedback.

For e.g. A store department manager may get feedback from their manager, their “buddy”, Department managers, the HR Manager and their team.


Cont…This helps to identify the areas that require

further development.Trainees are given a color coded development

rating:Red where progress is not on scheduleAmber where some elements need more work.Green where all activities are on target.Blue where the trainee is ahead of the program

and using skills to add value.50Tolani Institute of Management Studies

Efficient & Effective Training and Development of employees is an essential element for TESCO’s continuing growth.

TESCO requires employees who are committed & flexible in order to aid its expansion of the business.

TESCO’s structured approach to training and developing its existing and new employees provides a strong foundation for its continuing growth.


Cont…The expansion of TESCO relies on retaining existing

customers & acquiring new ones.TESCO says that all the customers entering should be

confident that what they want they will get here & happy by what they wanted they got.

This relies upon the committed & flexible employees delivering the highest standard of services to meet TESCO’s objectives.


Bibliographyhttp://www.tesco-careers.com/Times100.uk


Training and Development at TESCO

Documents

personal development program

huge level

development programs

wide range

selling groceries

committed

management studies

trainer talks