Training and Development

the process where people acquire capabilities to aid in the achievement of organizational goals.

Orientation is the planned introduction of new employees to their jobs, co-workers, and the organization.

a) Company policies, rules and regulationsb) Corporate Mission and Vision, company

officers, and corporate goals and objectives, its products and services and other important clienteles.

c) Explain company pay system, benefits, and other services available to employees and their families.

d. Provide overview of job setting and work rules.

e. Introduce the employee to co-workers and the company’s working environment.

f. Safety rules and health programs.

The overall goal of orientation is to help new employees learn about the organization as soon as possible so that they can begin contributing to the company’s goals and objectives.

1. Productivity enhancement

2. Turnover reduction

3. Organizational effectiveness

4. Favorable employee impression

5. Enhance interpersonal acceptance

A. Basic Skills - Skills needed to perform one’s job effectively

B. Advanced Skills – The use of technology to share with other employees

C. Understanding of the Customer Needs – The global market is quality competitive

The ff. factors influence the motivation to learn:

a) Self-efficacy

b) Understanding the Benefits or Consequences of Training

c) Awareness of Training Needs, Career Interests and Goals

d) Basic Skills

a) Employees need to know why they should learn

b) Employees need to use their own experience as bases for learning

c) Employees need to have the opportunity to practice

d) Employees need feedbacke) Employees learn by observing and

interacting with othersf) Employees need training programs to be

properly coordinated and arranged

• The need for training is usually indicated in the ff. instances:a) When required skill is not possessed by anyone

in the workforce;b) When an employee’s performance is below

standard, but he has the potential to improve his productivity;

c) When morale or production is low;d) When there is a fast turnover of personnel;e) When the rate of absenteeism or accident is

high;f) When restiveness or dissatisfaction mounts;g) When new technology is introduced.

Training needs may be ascertained by considering the ff. questions:a) Is there a problem to be solved?b) Where does it exist (which

department)?c) Who needs the training?d) What is the nature of the training?

(remedial or improvement required by the situation)

Transfer of training is the practical application of what was learned in the program.

a) Presentation Method

b) Hands-on Training

c) Group Building Method

a) Learning

b) Behavior

c) Results

Development refers to formal education, job experiences, relationships, and assessments of personality and abilities that employees prepare

for the future.

The ff. processes are used in the assessment:

a. Assessment Centers

b. Psychological Testing

c. Performance Appraisal

The ff. are the In-House Approaches:

1. Management Coaching

2. Committee Assignments

3. Job Rotation

4. Assistant-to-the Position

5. Job Enlargement

6. Mentoring

The ff. are some of the development programs:

1. Formal Education

2. Team building

3. Case Studies

4. Role playing

5. Simulations