Training 20 oct2012_effective communication_hareshgianani

Welcome

Self Confidence

“Communication is an exchange of facts, ideas, opinions, emotions by two or more persons.”

“ The feeling or belief that one can rely on someone or something.”

Effective Communication is important to all of us…

Your message has to be Understood

3 Steps to Communicate Effectively

Verbal and

Non verbal Communication

Listen don’t Hear

Communication is

Two Way

Barriers to CommunicationPhysical – Loud Sound, Environment, Sleep, Media

Physiological – Hearing Disorders, Illness or Disability

Psychological – Allness, Criticize, Apathetic listener, Defensiveness, Fear

Linguistic and Cultural

Don’t Assume

Choose Words Carefully

Say only what you Need to say

5C’sof Effective Speaking

Courteous

Clear

Concise

Complete Concrete

Body Language is crucial

“The face is the index of Heart”

Listen with your eyes

Posture

Gestures

Smile…

17

Muscles to SMILE

43Muscles to FROWN

Co-relation between Listening and Speaking

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

What we are taught….

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

Amount taught

Confidence is the state of feeling, certain about the truth of something.

Confidence

I procla

im m

y confidence

quietly by w

hat I do

I forget yesterday’s failures and go for today’s targets

Haresh Gianani