Trainer’s role and functions

Trainer’s Role and Functions

VISHNU.VISWAMBHARAN

Introduction

• As Suzy Siddons says....A trainer must be a super-effective multi-tasker with eyes in the back and sides of the head.

• The trainer’s role is that of a ‘facilitator’

The trainer should be able to

• Organize and present information in such a way that trainees can use it to increase their knowledge base.

• Organize and present activities that will reinforce the learning process.

• Check to see if learning has taken place.

Functions of a Facilitator

• Social Secretary• Person with a knowledge base and a source of

expertise• Motivator, Encourager and Inspirer• Presenter

Qualities of a good presenter

• Calm confidence that come when one knows what one is doing.

• Ability to guide the course forward confidently.

• Ability to resolve problems.• Clarity of expression• Ability to ‘think on one’s feet’

Qualities of a Good Trainer

• Quality Controller and Disciplinarian• Chairperson• Mediator, Referee and Peacekeeper• A Democrat• An Elicitor• But Not a Nursery School Teacher'

Trainer – the key dimensions

• Organizations find it increasingly difficult to stay competitive in today's global economy.

• “There’s a lot more emphasis on knowledge and skills. There’s a significant change in the mindset. The partnership model argues that knowledge and skills is a collaborative process. The role of the trainer therefore becomes one of ‘support, direction and acceleration.”

Training and Development in Retail-FMCG Sector

• Lack of skilled workers is the major factor that is holding back the retail sector for high growth.

• The sector is facing the severe shortage of trainers. Also, the current education system is not sufficiently prepared to address the new processes, according the industry majors.

Training Programs in Retail/FMCG Sector

• Sales Training• On-the-Job Training• Seminars/Workshops• Customer Relationship Management• Online Course• Group Study• Computer-Based Training• Self-Directed Training

Training styles

• Active training strategy, which is an approach where the trainee learns by participating in an activity that is related to the curriculum,

• Passive training strategy, which is an approach where the trainee learns by being given information, typically through written text or verbally.

Type of Participation for Active Training

• Independent training strategy, which is an approach where the trainee learns by working alone to complete the training activities,

• Collaborative training strategy, which is an approach where two or more trainees share ideas, experiences, opinions, and perspectives related to the training objective, but complete the training activities independently,

• Cooperative training strategy, which is an approach where two or more trainees work together on a common task, in a manner that is positively interdependent, with trainees accountable for their share of the work.

Select the Type of Organization

• Task-based approach, where training is centered around the accomplishment of given tasks,

• Problem-based approach, where training is centered around the solution of a given problem,

• Goal-based approach, where training is centered around the achievement of a given goal.

Select Additional Approaches

• Discovery-based approach, where curriculum knowledge is acquired through discovery,

• Situation-based approach, where the curriculum is presented in the context of the actual business environment.

Example

Task - to teach help desk employees how to handle a call

Method adopted

• used passive and task-based style (to teach procedures and to find information).

• Used active based style (To reinforce the information)

• Used cooperative and problem-based style (to have a team of two solve the problem of a pretend caller).

Why different learning styles ?

• Individual’s differ in their ability to learn.• Some people learn faster by reading, others

by listening, and most, by doing.

To Succeed ?

• create a healthy learning environment• use different mediums and formats• create different kinds of opportunities for

learning to occur.

Other factors

• Interaction• Listening• Reading• Doing / Practicing• Playing

Food / Location / Time

• If you have a bad location, with cramped, poorly lit rooms, with lots of background noise, it’s unlikely that any learning will take place

Thank you