TR Travel Services NC II

8/20/2019 TR Travel Services NC II

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TR - TRAVEL SERVICES NC II (Amended)0

TRAVEL SERVICES NC II

RAINING

REGULA IONS

TOURISM SECTOR

(TRAVEL AND TOUR)

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT

AUTHORITY

East Service Road, South Superhih!a", Taui Cit", Metro Ma#i$a


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TABLE OF CONTENTS

TOURISM SECTOR(TRAVEL AND TOUR)

RAVEL SERVICES NC II

Page No.

SECTION 1 TRAVEL SERVICES NC II QUALIFICATION 1

SECTION 2 COMPETENCY STANDARDS 2 – 41

• Ba!" Co#$e%e&"!e 2 – 13• Co##o& Co#$e%e&"!e 14 – 28

• Co'e Co#$e%e&"!e 29 – 41

SECTION TRAININ STANDARDS 42 – *+

.1 C,''!",-,# De!g& 42 – 44.2 T'a!&!&g De-!e'/ 45 . T'a!&ee E&%'/ Re0,!'e#e&% 45 .4 L!% o Too- E0,!$#e&% a&3 Ma%e'!a- 46. T'a!&!&g Fa"!-!%!e 47 .* T'a!&e'5 Q,a-!!"a%!o& 47 .6 I&%!%,%!o&a- Ae#e&% 47

SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATIONARRANEMENTS 47

COMPETENCY MAP 48

DEFINITION OF TERMS + – 1

AC9NO:LEDEMENTS


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TRAININ REULATIONS FOR


SECTION 1 TRAVEL SERVICES NC II QUALIFICATION

The TRAVEL SERVICES NC II Qu!"#"$%"&n $&n'"'%' $&me%en$"e' %h% e'&n mu'% $h"e*e %& mn+e %he %*e!e' e,ue'% #& e %& &'% %"' I% "''ue'ne$e''. %*e! d&$umen%' nd n+e' e'e*%"&n' #& %*e! e!%ed 'e*"$e'

Th"' Qu!"#"$%"&n e $/+ed #&m %he $&me%en$. m %he To,'!# Se"%o' (T'ae- a&3 To,') ' 'h&0n "n Anne A

The n"% C&me%en$. $&m"'"n+ %h"' Qu!"#"$%"&n "n$!ude' %he #&!!&0"n+

CODENO. BASIC COMPETENCIES

531115 %"$"%e "n 0&/!$e $&mmun"$%"&n531116 &/ "n %em en*"&nmen%531117 $%"$e $ee e''"&n!"'m531118 $%"$e &$$u%"&n! he!%h nd '#e%. &$edue'

CODE NO. COMMON COMPETENCIES

TRS31121 e*e!& nd ud%e "ndu'%. /n&0!ed+eTRS31122 'e*e 0&/!$e h.+"ene &$edue'TRS31123 e#&m $&mu%e &e%"&n'TRS31124 e#&m 0&/!$e nd '#e%. $%"$e'TRS31125 &*"de e##e$%"*e $u'%&me 'e*"$e

CODE NO. CORE COMPETENCIES

TRS5113119 Ce%e %*e!-e!%ed e'e*%"&n' nd %n'$%"&n'TRS511312 &*"de ''"'%n$e "n %*e! d&$umen%%"&n e%"&nTRS5113121 I''ue In%en%"&n! A" Tn'&% A''&$"%"&n (IATA)-:"!!"n+

Se%%!emen% !n (:S) d&$umen%' nd &%he ''+ed&$umen%'

A $e'o& ;

TR - TRAVEL SERVICES NC II (Amended) &mu!+%ed e$eme 213

1


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SECTION 2 COMPETENCY STANDARDS

Th"' 'e$%"&n +"*e' %he de%"!' %he $&n%en%' %he '"$; $&mm&n nd $&e un"%' $&me%en$. e,u"ed "n TRAVEL SERVICES NC II.

BASIC COMPETENCIES

UNIT OF COMPETENCY > PARTICIPATE IN :OR9PLACE COMMUNICATION

UNIT CODE > ++111+

UNIT DESCRIPTOR > Th"' un"% $&*e' %he /n&0!ed+e; '/"!!' nd %%"%ude'e,u"ed %& +%he; "n%ee% nd $&n*e. "n#&m%"&n "ne'&n'e %& 0&/!$e e,u"emen%'

ELEMENTPERFORMANCE CRITERIA

Italicized %em' e e!&%ed "n %he Rn+e V"!e'

1 %"n nd $&n*e.0&/!$e "n#&m%"&n

11 Se$"#"$ nd e!e*n% "n#&m%"&n "' $$e''ed #&mappropriate sources

12 E##e$%"*e ,ue'%"&n"n+ ; $%"*e !"'%en"n+ nd 'e/"n+'/"!!' e u'ed %& +%he nd $&n*e. "n#&m%"&n

13 A&"%e medium "' u'ed %& %n'#e "n#&m%"&n nd"de'

14 A&"%e n&n- *e! $&mmun"$%"&n "' u'ed15 A&"%e !"ne' $&mmun"$%"&n 0"%h 'ue*"'&'

nd $&!!e+ue' e "den%"#"ed nd #&!!&0ed16 e#"ned 0&/!$e &$edue' #& %he !&$%"&n nd

storage "n#&m%"&n e u'ed

17 e'&n! "n%e$%"&n "' $"ed &u% $!e!. nd $&n$"'e!.

2 %"$"%e "n0&/!$e mee%"n+'nd d"'$u''"&n'

21 Tem mee%"n+' e %%ended &n %"me22 0n &"n"&n' e $!e!. ee''ed nd %h&'e &%he'

e !"'%ened %& 0"%h&u% "n%eu%"&n23


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RANE OF VARIABLES

VARIABLE RANE

1 A&"%e '&u$e' 11 Tem meme'

12 Su!"e'

13 Tde e'&nne!14 L&$! +&*enmen%

15 Indu'%. &d"e'

2


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EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e11 eed 0"%%en $&mmun"$%"&n #&!!&0"n+ '%ndd

#&m% %he &+n">%"&n12 A$$e''ed "n#&m%"&n u'"n+ $&mmun"$%"&n e,u"men%

13


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UNIT OF COMPETENCY > :OR9 IN TEAM ENVIRONMENT

UNIT CODE > ++111+*

UNIT DESCRIPTOR > Th"' un"% $&*e' %he '/"!!'; /n&0!ed+e nd %%"%ude' %&"den%"#. &!e nd e'&n'""!"%. ' meme %em



1 e'$"e %em &!e nd'$&e

11 The role and objective of the team "' "den%"#"ed #&m*"!!e sources of information

12 Tem me%e'; e&%"n+ e!%"&n'h"' nde'&n'""!"%"e' e "den%"#"ed #&m %em d"'$u''"&n'nd &"%e e%en! '&u$e'

2 Iden%"#. &0n &!e nd

e'&n'""!"%. 0"%h"n%em

21 Ind"*"du! &!e nd e'&n'""!"%"e' 0"%h"n %he %em

en*"&nmen% e "den%"#"ed22 R&!e' nd e'&n'""!"%. &%he %em meme' e

"den%"#"ed nd e$&+n">ed

23 Re&%"n+ e!%"&n'h"' 0"%h"n %em nd e%en! %&%em e "den%"#"ed

3 &/ ' %emmeme

31 E##e$%"*e nd &"%e #&m' $&mmun"$%"&n'u'ed nd "n%e$%"&n' unde%/en 0"%h %em meme'0h& $&n%"u%e %& /n&0n %em $%"*"%"e' nd &e$%"*e'

32 E##e$%"*e nd &"%e $&n%"u%"&n' mde %&

$&m!emen% %em $%"*"%"e' nd &e$%"*e'; 'ed &n"nd"*"du! '/"!!' nd $&me%en$"e' nd workplacecontext

33 'e*ed &%&$&!' "n e&%"n+ u'"n+ '%ndd&e%"n+ &$edue'

34 C&n%"u%e %& %he de*e!&men% %em 0&/ !n''ed &n n unde'%nd"n+ %em' &!e nd&e$%"*e' nd "nd"*"du! $&me%en$"e' %hememe'


5


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RANE OF VARIABLES

VARIABLE RANE

1 R&!e nd &e$%"*e %em

11 &/ $%"*"%"e' "n %em en*"&nmen% 0"%h en%e"'e& 'e$"#"$ 'e$%&

12 L"m"%ed d"'$e%"&n; "n"%"%"*e nd ud+emen% m.edem&n'%%ed &n %he &; e"%he "nd"*"du!!. & "n %em en*"&nmen%

2 S&u$e' "n#&m%"&n 21 S%ndd &e%"n+ nd=& &%he 0&/!$e &$edue'

22 D& &$edue'

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EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e11 e%ed "n %em %& $&m!e%e 0&/!$e $%"*"%.12 &/ed e##e$%"*e!. 0"%h &%he'13 C&n*e.ed "n#&m%"&n "n 0"%%en & &! #&m

14 Se!e$%ed nd u'ed &"%e 0&/!$e !n+u+e15 ?&!!&0ed de'"+n%ed 0&/ !n #& %he &16 Re&%ed &u%$&me'

2 Re,u"ed @n&0!ed+e 21 C&mmun"$%"&n &$e''22 Tem '%u$%ue23 Tem &!e'24 B&u !nn"n+ nd de$"'"&n m/"n+

3 Re,u"ed S/"!!' 31 C&mmun"$%e &"%e!.; $&n'"'%en% 0"%h %he $u!%ue %he 0&/!$e

4 Re'&u$e Im!"$%"&n' The #&!!&0"n+ e'&u$e' %"&n! +&!

53 C'e '%ud"e' nd '$en"&' ' '"' #& d"'$u''"&n "''ue' nd '%%e+"e' "n %em0&/

6 C&n%e% #& A''e''men%

61 C&me%en$. m. e ''e''ed "n 0&/!$e & "n '"mu!%ed 0&/!$e 'e%%"n+

62 A''e''men% 'h!! e &'e*ed 0h"!e %'/ e e"n+unde%/en 0he%he "nd"*"du!!. & "n +&u


7


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UNIT OF COMPETENCY > PRACTICE CAREER PROFESSIONALISM

UNIT CODE > ++111+6

UNIT DESCRIPTOR > Th"' un"% $&*e' %he /n&0!ed+e; '/"!!' nd %%"%ude' "n&m&%"n+ $ee +&0%h nd d*n$emen%



1 In%e+%e e'&n!&e$%"*e' 0"%h&+n">%"&n! +&!'

1.1 e'&n! +&0%h nd 0&/ !n' e u'ued %&0d'"m&*"n+ %he ,u!"#"$%"&n' 'e% #& %he e''"&n

1.2 In%- nd "n%ee'&n! e!%"&n'h"' e m"n%"ned "n%he $&u'e mn+"n+ &ne'e!# 'ed &n e#&mn$eevaluation

1.3 C&mm"%men% %& %he &+n">%"&n nd "%' +&! "'dem&n'%%ed "n %he e#&mn$e du%"e'

2 Se% nd mee% 0&/"&"%"e'

2.1 C&me%"n+ demnd' e "&"%">ed %& $h"e*ee'&n!; %em nd &+n">%"&n! +&!' nd&e$%"*e'

2.2 esources e u%"!">ed e##"$"en%!. nd e##e$%"*e!. %&mn+e 0&/ "&"%"e' nd $&mm"%men%'

2.3 $%"$e' !&n+ e$&n&m"$ u'e nd m"n%enn$e e,u"men% nd #$"!"%"e' e #&!!&0ed ' ee'%!"'hed &$edue'

3


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RANE OF VARIABLES

VARIABLE RANE

1 E*!u%"&n 11 e#&mn$e A"'!

12 '.$h&!&+"$! "!e

13 A%"%ude Te'%'

2 Re'&u$e' 21 umn

22 ?"nn$"!

23 Te$hn&!&+.

231 d0e

232 S%0e

3 T"n"n+' nd $ee

&&%un"%"e'

31 %"$"%"&n "n %"n"n+ &+m'

311 Te$hn"$!312 Sue*"'&.

313


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EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e11 A%%"ned & %+e%' 0"%h"n /e. e'u!% e' (@RA')12


13/59

UNIT OF COMPETENCY > PRACTICE OCCUPATIONAL ?EALT? AND SAFETYPROCEDURES

UNIT CODE > ++111+7

UNIT DESCRIPTOR > Th"' un"% $&*e' %he &u%$&me' e,u"ed %& $&m!. 0"%h

e+u!%&. nd &+n">%"&n! e,u"emen%' #& &$$u%"&n! he!%h nd '#e%.



1 Iden%"#. h>d' nd"'/'

11 $afet% regulations nd 0&/!$e '#e%. nd h>d$&n%&! $%"$e' nd &$edue' e $!"#"ed nde!"ned 'ed &n &+n">%"&n &$edue'

12 &azards#risks "n %he 0&/!$e nd %he"$&e'&nd"n+ "nd"$%&' e "den%"#"ed %& m"n"m">e &e!"m"n%e "'/ %& $&-0&/e'; 0&/!$e nden*"&nmen% "n $$&dn$e 0"%h &+n">%"&n

&$edue'13 'ontingenc% measures du"n+ 0&/!$e $$"den%';

#"e nd &%he eme+en$"e' e e$&+n">ed nde'%!"'hed "n $$&dn$e 0"%h &+n">%"&n&$edue'

2 E*!u%e h>d' nd"'/'

21 Tem' m"mum %&!e!e !"m"%' 0h"$h 0hene$eeded 0"!! e'u!% "n hm & dm+e e "den%"#"ed'ed &n %he'h&!d !"m"% *!ue' (TLV)

22 E##e$%' %he h>d' e de%em"ned23 S "''ue' nd=& $&n$en' nd "den%"#"ed '#e%.

h>d' e e&%ed %& de'"+n%ed e'&nne! "n

$$&dn$e 0"%h 0&/!$e e,u"emen%' nd e!e*n%0&/!$e S !e+"'!%"&n

3 C&n%&! h>d' nd"'/'

31 $$u%"&n! e!%h nd S#e%. (S) &$edue' #&$&n%&!!"n+ h>d'="'/' "n 0&/!$e e $&n'"'%en%!.#&!!&0ed

32 &$edue' #& de!"n+ 0"%h 0&/!$e $$"den%'; #"end eme+en$"e' e #&!!&0ed "n $$&dn$e 0"%h&+n">%"&n S &!"$"e'

33 (ersonal protective e)uipment *((+, "' $&e$%!.u'ed "n $$&dn$e 0"%h &+n">%"&n S &$edue'nd $%"$e'

34 A&"%e ''"'%n$e "' &*"ded "n %he e*en% 0&/!$e eme+en$. "n $$&dn$e 0"%h e'%!"'hed&+n">%"&n &%&$&!

4


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RANE OF VARIABLES

VARIABLE RANE

1 S#e%. e+u!%"&n'


15/59

EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e11 E!"ned $!e!. e'%!"'hed 0&/!$e '#e%. nd

h>d $&n%&! $%"$e' nd &$edue'12 Iden%"#"ed h>d'="'/' "n %he 0&/!$e nd "%'

$&e'&nd"n+ "nd"$%&' "n $$&dn$e 0"%h $&mn.&$edue'

13 Re$&+n">ed $&n%"n+en$. me'ue' du"n+ 0&/!$e$$"den%'; #"e nd &%he eme+en$"e'

14 Iden%"#"ed %em' m"mum %&!e!e !"m"%' 'ed &n%he'h&!d !"m"% *!ue- TLV

15 ?&!!&0ed $$u%"&n! e!%h nd S#e%. (S)&$edue' #& $&n%&!!"n+ h>d'="'/' "n 0&/!$e

16 'ed e'&n! &%e$%"*e E,u"men% (E) "n$$&dn$e 0"%h $&mn. S &$edue' nd$%"$e'

17 C&m!e%ed nd ud%ed S e'&n! e$&d' "n$$&dn$e 0"%h 0&/!$e e,u"emen%'

2 Re,u"ed @n&0!ed+e 21 S &$edue' nd $%"$e' nd e+u!%"&n'22 E %.e' nd u'e'23 e'&n! h.+"ene $%"$e'24 >d'="'/' "den%"#"$%"&n nd $&n%&!25 The'h&!d L"m"% V!ue -TLV26 S "nd"$%&'27 +n">%"&n '#e%. nd he!%h &%&$&!28 S#e%. $&n'$"&u'ne''29 e!%h $&n'$"&u'ne''

3 Re,u"ed S/"!!' 31 $%"$e e'&n! h.+"ene32 >d'="'/' "den%"#"$%"&n nd $&n%&! '/"!!'33 In%ee'&n! '/"!!'34 C&mmun"$%"&n '/"!!'

4 Re'&u$e Im!"$%"&n' The #&!!&0"n+ e'&u$e' mu'% e &*"ded41 &/!$e & ''e''men% !&$%"&n42 S e'&n! e$&d'

43 E44 e!%h e$&d'

5


16/59

TESA-S-QS-1-?8

COMMON COMPETENCIES

UNIT OF COMPETENCY > DEVELOP AND UPDATE INDUSTRY 9NO:LEDE

UNIT CODE > TRS112+1

UNIT DESCRIPTOR > Th"' un"% $&me%en$. de!' 0"%h %he /n&0!ed+e; '/"!!'nd %%"%ude e,u"ed %& $$e''; "n$e'e nd ud%e"ndu'%. /n&0!ed+e I% "n$!ude' 'ee/ "n#&m%"&n &n %he"ndu'%. nd ud%e "ndu'%. /n&0!ed+e


Italicized "%em' e e!&%ed "n %he Rn+e V"!e'

1 See/ "n#&m%"&n &n%he "ndu'%.

11 $ources of information &n %he "ndu'%. e $&e$%!."den%"#"ed nd $$e''ed

12 Information to assist effective work performance "'

&%"ned "n !"ne 0"%h & e,u"emen%'13 Se$"#"$ "n#&m%"&n &n 'e$%& 0&/ "' $$e''ed nd

ud%ed

14 Indu'%. "n#&m%"&n "' $&e$%!. !"ed %& d.-%&-d.0&/ $%"*"%"e'

2 d%e "ndu'%./n&0!ed+e

21 In#&m! nd=& #&m! e'e$h "' u'ed %& ud%e+ene! /n&0!ed+e %he "ndu'%.

22 d%ed /n&0!ed+e "' 'hed 0"%h $u'%&me' nd$&!!e+ue' ' &"%e nd "n$&&%ed "n%& d.-

%&-d. 0&/"n+ $%"*"%"e'


14


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TESA-S-QS-1-?8

RANE OF VARIABLES

VARIABLE RANE

1 In#&m%"&n '&u$e' %"&n'

28 $ee &&%un"%"e' 0"%h"n %he "ndu'%.

29 0&/ e%h"$ e,u"ed %& 0&/ "n %he "ndu'%. nd"ndu'%. ee$%%"&n' '%##

21 ,u!"%. ''un$e


15


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TESA-S-QS-1-?8

EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e

11 @ne0 /e. '&u$e' "n#&m%"&n &n %he "ndu'%.

12 d%ed "ndu'%. /n&0!ed+e

13 A$$e''ed nd u'ed "ndu'%. "n#&m%"&n

2 Re,u"ed @n&0!ed+e 21 *e*"e0 ,u!"%. ''un$e "n %he "ndu'%.

22 R&!e "nd"*"du! '%## meme'

23 Indu'%. "n#&m%"&n '&u$e'

3 Re,u"ed S/"!!' 31 T"me mn+emen%

32 Red. '/"!!' needed %& $$e'' "ndu'%. "n#&m%"&n

33 :'"$ $&me%en$. '/"!!' needed %& $$e'' %he "n%ene%

4 Re'&u$e Im!"$%"&n' The #&!!&0"n+ e'&u$e' 'h&u!d e &*"ded

41 S&u$e' "n#&m%"&n &n %he "ndu'%.

42 Indu'%. /n&0!ed+e

5


19/59

TESA-S-QS-1-?8

UNIT OF COMPETENCY > OBSERVE :OR9PLACE ?YIENE PROCEDURES


UNIT DESCRIPTOR > Th"' un"% $&me%en$. de!' 0"%h %he /n&0!ed+e; '/"!!'nd %%"%ude' "n &'e*"n+ 0&/!$e h.+"ene

&$edue' I% "n$!ude' #&!!&0"n+ h.+"ene &$edue'nd "den%"#."n+ nd e*en%"n+ h.+"ene "'/'



1 ?&!!&0 h.+"ene&$edue'

11 &/!$e h%giene procedures e "m!emen%ed "n!"ne 0"%h en%e"'e nd !e+! e,u"emen%'

12 nd!"n+ nd '%&+e "%em' e unde%/en "n !"ne0"%h en%e"'e nd !e+! e,u"emen%'

2 Iden%"#. nd e*en%h.+"ene "'/'

21 &%en%"! h%giene risks e "den%"#"ed "n !"ne 0"%hen%e"'e &$edue'

22 A$%"&n %& minimize nd remove risks e %/en0"%h"n '$&e "nd"*"du! e'&n'""!"%. en%e"'e=!e+! e,u"emen%'

23 .+"ene "'/' e.&nd %he $&n%&! "nd"*"du! '%##meme' e e&%ed %& %he &"%e e'&n #&#&!!&0 u


17


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TESA-S-QS-1-?8

RANE OF VARIABLES

VARIABLE RANE

1 .+"ene &$edue'


21/59

TESA-S-QS-1-?8

EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e 11 ?&!!&0ed h.+"ene &$edue'12 Iden%"#"ed nd e'&nded %& h.+"ene "'/13 $%"$ed e'&n! +&&m"n+ nd h.+"ene

2 Re,u"ed @n&0!ed+e 21 T."$! h.+"ene nd $&n%&! &$edue' "n %heh&'"%!"%. nd %&u"'m "ndu'%"e'

22 *e*"e0 !e+"'!%"&n nd e+u!%"&n "n e!%"&n %&#&&d hnd!"n+; e'&n! nd +ene! h.+"ene

23 @n&0!ed+e &n #$%&' 0h"$h $&n%"u%e %& 0&/!$eh.+"ene &!em'

24 Bene! h>d' "n hnd!"n+ #&&d; !"nen nd !und.nd ++e; "n$!ud"n+ m& $u'e' $&n%m"n%"&nnd $&''-"n#e$%"&n

25 S&u$e' nd e'&n' #& #&&d &"'&n"n+

3 Re,u"ed S/"!!' 31 A"!"%. %& #&!!&0 $&e$% &$edue' nd "n'%u$%"&n'32 A"!"%. %& hnd!e &e%"n+ %&&!'= e,u"men%33 A!"$%"&n %& h.+"ene "n$"!e'

4 Re'&u$e Im!"$%"&n' The #&!!&0"n+ e'&u$e' 'h&u!d e &*"ded41 .+"ene &$edue'; $%u! & '"mu!%ed 0&/!$e;

&du$%' u'ed "n h&%e!=e'%un% =%&u"'m 0&/!$e

5


22/59

TESA-S-QS-1-?8

UNIT OF COMPETENCY > PERFORM COMPUTER OPERATIONS

UNIT CODE > TRS112+

UNIT DESCRIPTOR > Th"' un"% $&*e' %he /n&0!ed+e; '/"!!' nd %%"%ude' nd*!ue' needed %& e#&m $&mu%e &e%"&n' 0h"$h

"n$!ude' "nu%%"n+; $$e''"n+; &du$"n+ nd %n'#e"n+d% u'"n+ %he &"%e hd0e nd '%0e



1 !n nd ee #&%'/ %& e unde%/en

11 Re,u"emen%' %'/ e de%em"ned12 A&"%e hardware nd software "' 'e!e$%ed

$$&d"n+ %& %'/ ''"+ned nd e,u"ed &u%$&me13 T'/ "' !nned %& en'ue & / $ guidelines nd

&$edue' e #&!!&0ed

2 Inu% d% "n%&$&mu%e

2.1 % e en%eed "n%& %he $&mu%e u'"n+ &"%e&+m=!"$%"&n "n $$&dn$e 0"%h $&mn.&$edue'

2.2 A$$u$. "n#&m%"&n "' $he$/ed nd "n#&m%"&n "''*ed "n $$&dn$e 0"%h '%ndd &e%"n+&$edue'

2.3 Inu%%ed d% e '%&ed "n storage media $$&d"n+%& e,u"emen%'

2.0 &/ "' e#&med 0"%h"n ergonomic guidelines

3 A$$e'' "n#&m%"&nu'"n+ $&mu%e

31 C&e$% &+m=!"$%"&n "' 'e!e$%ed 'ed &n &e,u"emen%'

32 &+m=!"$%"&n $&n%"n"n+ %he "n#&m%"&n

e,u"ed "' $$e''ed $$&d"n+ %& $&mn.&$edue'

33 esktop icons e $&e$%!. 'e!e$%ed; &ened nd$!&'ed #& n*"+%"&n u&'e'

34 @e.&d %e$hn",ue' e $"ed &u% "n !"ne 0"%h GS e,u"emen%' #& '#e u'e /e.&d'

4 &du$e=&u%u% d%u'"n+ $&mu%e '.'%em

41 En%eed d% e &$e''ed u'"n+ &"%e'%0e $&mmnd'

42 % e "n%ed &u% ' e,u"ed u'"n+ $&mu%ehd0e=e"he! de*"$e' "n $$&dn$e 0"%h'%ndd &e%"n+ &$edue'

43 ?"!e' nd d% e %n'#eed e%0een $&m%"!e'.'%em' u'"n+ $&mu%e '%0e; hd0e=e"he! de*"$e' "n $$&dn$e 0"%h '%ndd&e%"n+ &$edue'

5


23/59

TESA-S-QS-1-?8

RANE OF VARIABLES

VARIABLES RANE

1 d0e nde"he! de*"$e'

11 e'&n! $&mu%e'12 Ne%0&/ed '.'%em'

13 C&mmun"$%"&n e,u"men%14 "n%e'15 S$nne'16 @e.&d17


24/59

TESA-S-QS-1-?8

EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e11 Se!e$%ed nd u'ed hd0e $&m&nen%'

$&e$%!. nd $$&d"n+ %& %he %'/ e,u"emen%12 Iden%"#"ed nd e!"n %he #un$%"&n' &%h

hd0e nd '%0e u'ed; %he" +ene! #e%ue'nd $"!"%"e'

13 &du$ed $$u%e nd $&m!e%e d% "n$$&dn$e 0"%h %he e,u"emen%'

14 'ed &"%e de*"$e' nd &$edue' %&%n'#e #"!e'=d% $$u%e!.

15


25/59

TESA-S-QS-1-?8

UNIT OF COMPETENCY > PERFORM :OR9PLACE AND SAFETY PRACTICES


UNIT DESCRIPTOR > Th"' un"% $&me%en$. de!' 0"%h %he /n&0!ed+e; '/"!!'nd %%"%ude' "n #&!!&0"n+ he!%h; '#e%. nd 'e$u"%.

$%"$e' I% "n$!ude' de!"n+ 0"%h eme+en$. '"%u%"&n'nd m"n%"n"n+ '#e e'&n! e'en%%"&n '%ndd'



1 ?&!!&0 0&/!$e&$edue' #& he!%h;'#e%. nd 'e$u"%.$%"$e'

11 C&e$% health safet% and securit% procedures e#&!!&0ed "n !"ne 0"%h !e+"'!%"&n; e+u!%"&n' nden%e"'e &$edue'

12 reaches he!%h; '#e%. nd 'e$u"%. &$edue'e "den%"#"ed nd e&%ed "n !"ne 0"%h en%e"'e&$edue

13 Su'"$"&u' eh*"& & unu'u! &$$uen$e ee&%ed "n !"ne 0"%h en%e"'e &$edue

2 e! 0"%h eme+en$.'"%u%"&n'

21 +mergenc% nd &%en%"! eme+en$. '"%u%"&n' ee$&+n">ed nd &"%e $%"&n e %/en 0"%h"n"nd"*"du!' '$&e e'&n'""!"%.

22 Eme+en$. &$edue' e #&!!&0ed "n !"ne 0"%hen%e"'e &$edue'

23 A''"'%n$e "' '&u+h% #&m $&!!e+ue' %& e'&!*e &e'&nd %& eme+en$. '"%u%"&n'

24 e%"!' eme+en$. '"%u%"&n' e e&%ed "n !"ne0"%h en%e"'e &$edue'

3


26/59

TESA-S-QS-1-?8

RANE OF VARIABLES

VARIABLE RANE

1 e!%h; '#e%. nd'e$u"%. &$edue'

d "den%"#"$%"&n nd $&n%&!

19 'e$u"%. d&$umen%'; $'h; e,u"men%; e&!e

11 /e. $&n%&! '.'%em'

2 :e$he' &$edue


27/59

TESA-S-QS-1-?8

EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e 11 C&m!"ed 0"%h "ndu'%. $%"$e' nd &$edue'12 'ed "n%e$%"*e $&mmun"$%"&n 0"%h &%he'13 C&m!"ed 0"%h 0&/!$e '#e%.; 'e$u"%. nd h.+"ene

$%"$e'14 Iden%"#"ed #u!%' G &!em' nd %he ne$e''.

$&e$%"*e $%"&n15 &m&%ed u!"$ e!%"&n m&n+ &%he'16 C&m!"ed 0"%h ,u!"%. '%ndd'17 Re'&nded %& eme+en$. '"%u%"&n' "n !"ne 0"%h

en%e"'e +u"de!"ne'18 C&m!"ed 0"%h &e de'' $&de

2 nde"nn"n+@n&0!ed+e nd A%%"%ude

21 C&mmun"$%"&n211 In%e$%"*e $&mmun"$%"&n 0"%h &%he'212 In%ee'&n! '/"!!'

213 B&&d 0&/"n+ %%"%ude214 A"!"%. %& 0&/ ,u"e%!.H 0"%h $&&e%"&nH

%"en$e; $e#u!ne''; $!en!"ne'' nd e'%he%"$*!ue'

215 A"!"%. %& #&$u' &n %'/ % hnd22 S.'%em'; &$e''e' nd e%"&n'

221 &/!$e he!%h; '#e%. nd 'e$u"%.&$edue'

222 Eme+en$. &$edue'223 e'&n! e'en%%"&n

23 S#e%. $%"$e'231 &e d"'&'! ++e232 $%"$e '#e%. me'ue'233 5S Im!emen%%"&n

3 nde"nn"n+ S/"!!' 31 A"!"%. %& m/e de$"'"&n32 T"me mn+emen%33 A"!"%. %& #e !%en%"*e '%e'34 Ce "n hnd!"n+ nd &e%"n+ e,u"men%

4 Re'&u$e Im!"$%"&n' The #&!!&0"n+ e'&u$e' 'h&u!d e &*"ded

41 &$edue'


28/59

TESA-S-QS-1-?8


26


29/59

TESA-S-QS-1-?8

UNIT OF COMPETENCY > PROVIDE EFFECTIVE CUSTOMER SERVICE

UNIT CODE > TRS112+

UNIT DESCRIPTOR > Th"' un"% $&me%en$. de!' 0"%h %he /n&0!ed+e; '/"!!'nd %%"%ude' "n &*"d"n+ e##e$%"*e $u'%&me 'e*"$e I%

"n$!ude' +ee%"n+ $u'%&me; "den%"#."n+ $u'%&me need';de!"*e"n+ 'e*"$e %& $u'%&me; hnd!"n+ ,ue"e' %h&u+h%e!eh≠ # m$h"ne; "n%ene% nd em"! nd hnd!"n+$&m!"n%'; e*!u%"&n nd e$&mmend%"&n



1 Bee% $u'%&me 1.1 Bue'%' e +ee%ed "n !"ne 0"%h en%e"'e &$edue1.2 Ve! nd n&n-*e! $&mmun"$%"&n' e

&"%e %& %he +"*en '"%u%"&n1.3 4on verbal communication $u'%&me "' &'e*ed

e'&nd"n+ %& $u'%&me 1.0 Sen'"%"*"%. %& cultural and social differences "'

dem&n'%%ed

2 Iden%"#. $u'%&meneed'

2.1 A&"%e interpersonal skills e u'ed %& en'ue%h% $u'%&me need' e $$u%e!. "den%"#"ed

2.2 'ustomer needs e ''e''ed #& u+en$. '& %h%"&"%. #& 'e*"$e de!"*e. $n e "den%"#"ed

2.3 Cu'%&me' e &*"ded 0"%h "n#&m%"&n2.0 e'&n! !"m"%%"&n "n dde''"n+ $u'%&me need' "'

"den%"#"ed nd 0hee &"%e; ''"'%n$e "' '&u+h%#&m 'ue*"'&

3 e!"*e 'e*"$e %&$u'%&me

3.1 Cu'%&me need' e &m%!. %%ended %& "n !"ne 0"%henterprise procedure

3.2 A&"%e &% "' m"n%"ned 0"%h $u'%&me %&en!e h"+h ,u!"%. 'e*"$e de!"*e.

3.3 &%un"%. %& enhn$e %he ,u!"%. 'e*"$e nd&du$%' e %/en 0hee*e &''"!e

4 nd!e ,ue"e' %h&u+h%e!eh≠ #m$h"ne; "n%ene% ndem"!

0.1 'e %e!eh≠ $&mu%e; # m$h"ne; "n%ene%e##"$"en%!. %& de%em"ne $u'%&me e,u"emen%'

0.2 Que"e'= "n#&m%"&n e e$&ded "n !"ne 0"%hen%e"'e &$edue

0.3 Que"e' e $%ed u&n &m%!. nd $&e$%!. "n !"ne

0"%h en%e"'e &$edue

5 nd!e $&m!"n%';e*!u%"&n nde$&mmend%"&n'

5.1 Bue'%' e +ee%ed 0"%h 'm"!e nd e.e-%&-e.e$&n%$%

5.2 Re'&n'""!"%. #& e'&!*"n+ %he $&m!"n% "' %/en0"%h"n !"m"% e'&n'""!"%.

5.3 N%ue nd de%"!' $&m!"n% e e'%!"'hed nd+eed 0"%h %he $u'%&me

5.0 A&"%e $%"&n "' %/en %& e'&!*e %he $&m!"n% %&%he $u'%&me' '%"'#$%"&n 0hee*e &''"!e


27


30/59

TESA-S-QS-1-?8

RANE OF VARIABLES

VARIABLE RANE

1 N&n-*e!$&mmun"$%"&n

11 &d. !n+u+e

12 de'' nd $$e''&"e'

13 +e'%ue' nd mnne"'m'

14 *&"$e %&n!"%. nd *&!ume

15 u'e '$e

16 $u!%u!!. 'e$"#"$ $&mmun"$%"&n $u'%&m' nd$%"$e'

2 Cu!%u! nd '&$"!d"##een$e'

In$!ude' u% e n&% !"m"%ed %&

21 m&de' +ee%"n+; #e0e!!"n+ nd $&n*e'%"&n

22 &d. !n+u+e=u'e &d. +e'%ue'

23 #&m!"%. !n+u+e

3 In%ee'&n! '/"!!' 31 "n%e$%"*e $&mmun"$%"&n

32 u!"$ e!%"&n

33 +&&d 0&/"n+ %%"%ude

34 '"n$e"%.

35 !e'n% d"'&'"%"&n

36 e##e$%"*e $&mmun"$%"&n '/"!!'

4 Cu'%&me need' Cu'%&me 0"%h 'e$"#"$ need' m. "n$!ude

41 %h&'e 0"%h d"'"!"%.

42 %h&'e 0"%h 'e$"! $u!%u! & !n+u+e need'

43 un$$&mn"ed $h"!den

44 en%' 0"%h .&un+ $h"!den

45 e+nn% 0&men

46 '"n+!e 0&men

5 En%e"'e &$edue &%&$&! nd en%e"'e &$edue' m. "n$!ude

51 m&de' +ee%"n+ nd #e0e!!

52 dde''"n+ %he e'&n . nme53 %"me-!'e e#&e e'&n'e

54 '%.!e mnu! e,u"emen%'

55 '%ndd !e%%e' nd &m


28


31/59

TESA-S-QS-1-?8

EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e 11 C&m!"ed 0"%h "ndu'%. $%"$e' nd &$edue'12 'ed "n%e$%"*e $&mmun"$%"&n 0"%h &%he'13 C&m!"ed 0"%h &$$u%"&n!; he!%h nd '#e%.

$%"$e'14 &m&%ed u!"$ e!%"&n m&n+ &%he'15 C&m!"ed 0"%h 'e*"$e mnu! '%ndd'16 em&n'%%ed #m"!""%. 0"%h $&mn. #$"!"%"e';

&du$%' nd 'e*"$e'17 A!"ed $&mn. u!e' nd '%ndd'18 A!"ed %e!eh&ne e%h"$'19 A!"ed $&e$% &$edue "n u'"n+ %e!eh≠ #

m$h"ne; "n%ene%11 nd!ed $u'%&me $&m!"n%'

2 Re,u"ed @n&0!ed+end A%%"%ude

21 C&mmun"$%"&n211 In%e$%"*e $&mmun"$%"&n 0"%h &%he'

212 In%ee'&n! '/"!!'= '&$"! +$e' 0"%h '"n$e"%.22 S#e%. $%"$e'

221 S#e 0&/ $%"$e'222 e'&n! h.+"ene

23 A%%"%ude231 A%%en%"*e; %"en% nd $&d"!232 E.e-%&-e.e $&n%$%233


32/59

TESA-S-QS-1-?8

CORE COMPETENCIES

UNIT OF COMPETENCY > CREATE TRAVEL@RELATED RESERVATIONS ANDTRANSACTIONS

UNIT CODE > TRS11118

UNIT DESCRIPTOR > Th"' un"% de!' 0"%h %he '/"!!' nd /n&0!ed+e e,u"ed %&m/e nd dm"n"'%e &&/"n+' #& %&u"'m & h&'"%!"%.&du$%' nd 'e*"$e' I% de'$"e' %he $&&d"n%"&n &&/"n+' 0"%h 'u!"e'; n&m!!. u'"ne'' %&u'"ne'' %n'$%"&n



1 Adm"n"'%e $!"en% #"!end "den%"#. &&/"n+e,u"emen%'

11 Cu'%&me' e$&d' ne0 & e"'%"n+ &&/"n+e,u"emen%' e "n%ee%ed & $e%ed12 Cu'%&me' e,u"ed d&$umen% nd &%he m%e"!' e

eed nd "''ued13 Cu'%&me' e$&d' %he #"nn$"! '%%u' e $$u%e!.

ud%ed "n $$&dn$e 0"%h en%e"'e &$edue'14 Su!"e' 'e*"$e' %& e &&/ed e "den%"#"ed $$&d"n+

%& %he $u'%&me' e,u"emen%' nd e,ue'%'15 e%"!' 'e$"#"$ &du$%' nd 'e*"$e' 0h"$h h*e

een '&!d e "den%"#"ed nd $&n#"med %& %he$u'%&me

16 hee n& 'e$"#"$ &du$%=' & 'e*"$e=' h' een$&n#"med %& %he $u'%&me; &"%e 'u!"e' e

'e!e$%ed %& en'ue $u'%&me need' e me% $$&d"n+%& "$e' ,u&%ed

17 Su!"e "' 'e!e$%ed $$&d"n+ %& n. e-ne+&%"%eden%e"'e n+emen%'

2 Re,ue'% 'e*"$e' 21 &du$%' nd 'e*"$e' e e,ue'%ed #&m 'u!"e'u'"n+ %he &"%e me%h&d "n $$&dn$e 0"%hen%e"'e &$edue'

22 e%"!' %he e,u"ed &&/"n+ e &*"ded %& en'ue%he $u'%&me e$e"*e' %he $&e$% &du$% & 'e*"$e"n$!ud"n+221 Cu'%&me de%"!'

222 In$!u'"*e d%e; %"me nd !&$%"&n $&mmen$emen% nd $&n$!u'"&n 'e*"$e223 An. e-ne+&%"%ed $&'%' nd .men% de%"!224 N%ue 'e*"$e %& e &*"ded225 Se$"! e,ue'% & e,u"emen%'

23


33/59

TESA-S-QS-1-?8



3 Re$&d e,ue'% nd$&n#"m%"&n

31 Re$&d' !! &&/"n+' mde e /e% "n$!ud"n+e,ue'%' nd $&n#"m%"&n' %hen #"!ed "n $$&dn$e0"%h $&mn. &!"$"e' nd &$edue'

32 ?"!e' e m&n"%&ed %& en'ue %h% !! $&n#"m%"&n'

h*e een e$e"*ed nd #&!!&0 u end"n+&&/"n+'=e'e*%"&n'33 A$%"&n' %& e %/en "n e!%"&n %& &&/"n+' e n&%ed

nd '$hedu!ed "n $$&dn$e 0"%h '.'%em nd=&$&mn. &!"$"e' nd &$edue'

4 d%e nd #"n!">e&&/"n+'

41 Amendmen%'=du'%men%' mde e $$u%e!.e$&ded "n $$&dn$e 0"%h en%e"'e &$edue'

42 .men%' e,u"ed . %he 'u!"e e &$e''ed %%he &"%e %"me "n $$&dn$e 0"%h en%e"'e&$edue'

43 :&&/"n+ $hn+e' e e!.ed %& 'u!"e' "n$$&dn$e 0"%h +eed &$edue' nd n.$&n%$%u! n+emen%'

44 C!"en%' #"n! de%"!' nd e,u"emen%' e #"n!">ed0"%h 'u!"e' "n $$&dn$e 0"%h %he '%ndd&e%"n+ &$edue'

45 C!"en%' .men% e $&!!e$%ed nd $&e'&nd"n+& .men% "' &*"ded "n $$&dn$e %&$&mn. &!"$"e' nd &$edue'


31


34/59

TESA-S-QS-1-?8

RANE OF VARIABLES

VARIABLE RANE

1 Su!"e' %"&n

2 T*e! Se*"$e'


35/59

TESA-S-QS-1-?8

7 C&n#"m%"&n de%"!'


36/59

TESA-S-QS-1-?8

VARIABLE RANE

73 Se$"! e,ue'%'74 An+emen%'

8 T.e'

Re'e*%"&n'=:&&/"n+'


37/59

TESA-S-QS-1-?8

EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e11 In%ee%ed %he $u'%&me' e,u"emen%' $&e$%!. nd

$&n#"med 'e$"#"$ 'e*"$e' %& %he $u'%&me12 C&&d"n%ed e##e$%"*e!.; %he &&/"n+ &$e'' #&m "n"%"!

e,ue'% %& #"n!">%"&n %he &&/"n+13 @e% e$&d' !! &&/"n+' mde $$u%e!.14 em&n'%%ed /n&0!ed+e &n "ndu'%. &&/"n+ '.'%em'

nd &$edue' #& n+e &du$%' nd 'e*"$e'(The n+e &du$%' nd 'e*"$e' &&/ed 0"!! *.$$&d"n+ %& %he "ndu'%. 'e$%& nd 0&/!$e)

2 Re,u"ed @n&0!ed+e 21 :&&/"n+ '.'%em' nd &$edue' ' &"%e %& %he'e$"#"$ "ndu'%. 'e$%&

22 &du$% /n&0!ed+e ' &"%e %& 'e$"#"$ "ndu'%.'e$%&

23 "n$"!e' %h% unde"n e'e*%"&n' nd &&/"n+&$edue'

24 Re!%"&n'h"' e%0een d"##een% 'e$%&' %he %&u"'m"ndu'%. "n e!%"&n %& e'e*%"&n' nd &&/"n+'

25 Ne+&%"%ed $&'%'; $&n%$%u! n+emen%' e#eed'u!"e n+emen%' "n !$e

26 T&u $&m&nen%' #m"!""%.

3 Re,u"ed S/"!!' 31 In%ee%%"&n %he $u'%&me' e,u"emen%'32 In%ee%%"&n n. ,u&%%"&n' e*"&u'!. 'u!"ed %&

$u'%&me33 em&n'%%"&n '/"!!' "n &&/"n+ nd $&&d"n%"n+

'u!"e 'e*"$e' #& mu!%"!e nd d"##een% $u'%&me'"%u%"&n' nd *."n+ &du$%' nd 'e*"$e' ("de!!.' $&m&nen% "n%e+%ed 0&/ $%"*"%.)

34 em&n'%%"&n '/"!!' 0"%h"n #u!!.-e,u"ed"ndu'%.-e!"'%"$ #"$e en*"&nmen% u'"n+ &"%e$&mu%e'; "n%e'; "n#&m%"&n &+m' ndu!"$%"&n'

35 'e "ndu'%.-$uen% &e%"&n! d&$umen%%"&n e+de%"!' 'u!"e $&n%$%' nd $u'%&me #"!e'

36 The $&m!e%"&n $&&d"n%"&n &&/"n+' ndm"n%enn$e #"!e' 0"%h"n %"me#me' nd$&n'%"n%' %h% e#!e$% %."$! "ndu'%. $%"$e

37 C&mmun"$%"&n S/"!!'


35


38/59

TESA-S-QS-1-?8

4 Re'&u$e Im!"$%"&n' The #&!!&0"n+ e'&u$e' 'h&u!d e &*"ded41Te!eh≠ # nd em"!42C&mu%e 0"%h "n%ene% $&nne$%"&n nd e'e*%"&n

'.'%em & +!&! d"'%"u%"&n '.'%em43d%ed &$hue'44d%ed m'

45d%ed ##"$"! A"!"ne Bu"de & BS46d%ed ##"$"! &%e!' G Re'&%' Bu"de & BS47##"$"! Cu"'e!"ne Bu"de & BS48##"$"! T"n Bu"de & BS49d%ed e'%"n%"&n T*e! !nne 41 T&u"'m C!end C&n#een$e' G E*en%'

5


39/59

TESA-S-QS-1-?8

UNIT OF COMPETENCY > PROVIDE ASSISTANCE IN TRAVELDOCUMENTATION PREPARATION

UNIT CODE > TRS1112+

UNIT DESCRIPTOR > Th"' un"% de!' 0"%h %he '/"!!' nd /n&0!ed+e e,u"ed %&

''"'% $!"en%' "n e%"&n %*e! d&$umen%' "e''&%; *"'; "mm"+%"&n e' "n e%"&n #& %*e! &d



1 ee nd ''"'%$!"en%' ''&%!"$%"&n

11 In#&m%"&n nd d&$umen%. e,u"emen%' $!"en%' passport !"$%"&n "' $&!!%ed "n $$&dn$e 0"%h$&mn. &!"$"e' nd &$edue' nd &"%en%"&n! nd #&e"+n +&*enmen% u%h&"%"e'

12 ''&% !"$%"&n d&$umen%' e $he$/ed #&$$u$.; $&m!e%ene'' nd "den%"#"ed d"'$en$"e'e $&e$%ed & e#eed %& $!"en% 0hee ne$e''.

13 ''&% !"$%"&n d&$umen%' e #"!ed 0"%h &eauthorities# ?A nd $&e'&nd"n+ #ee' e "d

14 Ne0 ''&% "' $!"med #&m &"%e n%"&n! nd#&e"+n +&*enmen% u%h&"%"e' 0"%h"n 'me d. e!e'e

15 ''&% "' !&++ed nd e!e'ed %& $!"en% $$&d"n+ %&%*e! +en$. &!"$"e' nd &$edue'

2 A''"'% $!"en% "n 'e$u"n+*"' nd=& em"%' #&$&un%. de'%"n%"&nnd %n'"% &"n%'; '!"$!e

21 6isa e,u"emen%' #& $!"en%' $&un%. de'%"n%"&ne de%em"ned

22 V"' !"$n% "' "n#&med &n %he e,u"emen%' nd#ee' e,u"ed . e#eed $&un%. de'%"n%"&n

23 hee !"$!e; *"' !"$n% "' ''"'%ed "n ."n+%he #ee'; 'e$u"n+ &"n%men%' nd "n #"!!"n+ u nd'um"%%"n+ %he $$&m!"'hed #&m' e,u"ed . %he$&un%. de'%"n%"&n nd=& %n'"% &"n%'

24 V"' d&$umen%. e,u"emen%' e eed$$&d"n+ %& %he e,u"emen%' %he $&un%.

de'%"n%"&n25 V"' !"$n% "' "n#&med %he d%e e'&n!

en$e & "n%e*"e0 % %he Em''.; "# !"$!e

26 V"' !"$n% "' "n#&med &n &$edue' &n h&0 nd0hen %he *"' "' %& e e!e'ed . %he Em''.

27 V"' "' !&++ed nd e!e'ed %& $!"en% $$&d"n+ %&%*e! +en$. &!"$"e' nd &$edue'


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TESA-S-QS-1-?8



3 A''"'% $!"en%' "n'e$u"n+ "mm"+%"&n$!en$e !"$%"&n#& %*e! &d

31 Imm"+%"&n $!en$e e,u"emen%' e "n,u"ed ndde%em"ned #&m %he Imm"+%"&n de%men%

32 Imm"+%"&n $!en$e !"$n% "' ''"'%ed "n ."n+ %he#ee' nd "n #"!!"n+ u #&m' e,u"ed . %he "mm"+%"&n

de%men%33 Imm"+%"&n $!en$e d&$umen%. e,u"emen%' e

eed $$&d"n+ %& %he e,u"emen%' %he "mm"+%"&nde%men%

34 Imm"+%"&n $!en$e !"$n% "' "n#&med &n &$edue'&n h&0 nd 0hen "' %he $!en$e %& e e!e'ed . %he"mm"+%"&n de%men%

35 Immigration clearance document "' !&++ed nd e!e'ed%& $!"en% $$&d"n+ %& %*e! +en$. &!"$"e' nd &$edue'

4 &*"de ''"'%n$e "n'e$u"n+ dd"%"&n!e,u"emen%' #& %*e!

41 Ne$e''. dd"%"&n! %*e! d&$umen%' e,u"emen%' #&*"'"%&'; ?'; m"n&' e%$ e "n,u"ed nd de%em"ned

42 A!"$n% "' ''"'%ed "n ."n+ %he #ee' nd "n #"!!"n+ u#&m' e,u"ed . %he "mm"+%"&n de%men%

43 &$umen%. e,u"emen%' e eed $$&d"n+ %& %hee,u"emen%' #& %*e!

44 A!"$n% "' "n#&med &n &$edue' &n h&0 nd 0hen "'%he e,u"ed %*e! d&$umen%' %& e e!e'ed . %he"mm"+%"&n de%men%

45 &$umen% "' !&++ed nd e!e'ed %& $!"en% $$&d"n+ %&

%*e! +en$. &!"$"e' nd &$edue'


38


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TESA-S-QS-1-?8

RANE OF VARIABLES

VARIABLE RANE

1 ''&%


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TESA-S-QS-1-?8

EVIDENCE UIDE1 C"%"$! 'e$%'

C&me%en$. A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e11 em&n'%%ed /n&0!ed+e ''&% e,u"emen%' nd

&$edue'12 em&n'%%e /n&0!ed+e *"' d&$umen%%"&n

e,u"emen%' nd &$edue13 em&n'%%e /n&0!ed+e Imm"+%"&n E"% $!en$e nd

Reen%. em"% &$edue nd &%he Imm"+%"&n &$eduee,u"emen%'

14 em&n'%%ed "!"%. %& $&e$%!. !. ?A; Em''"e';nd :ueu Imm"+%"&n u!e' nd &$edue' 0"%h"nen%e"'e $$e%!e %"me#me'

15 em&n'%%ed "!"%. %& ''"'% $!"en%' "n $,u""n+ %*e!d&$umen%' 0"%h"n %he '&&ne'% %"me e#&e d%e %*e!

2 Re,u"ed @n&0!ed+e 21 R&!e ?A; Em''"e'; :ueu Qun%"ne; TIEA G:ueu Imm"+%"&n "n "n%en%"&n! %*e!

22 ?A; Em''"e'; :ueu Qun%"ne; TIEA G :ueu Imm"+%"&n +en$. $$ed"%%"&n e,u"emen%'

23 ?A; Em''"e'; :ueu Qun%"ne; TIEA G :ueu

Imm"+%"&n &$edue'24 ?A; Em''"e'; :ueu Qun%"ne; TIEA G :ueu Imm"+%"&n %"me#me'

25 ?A; Em''"e'; :ueu Qun%"ne; TIEA G :ueu Imm"+%"&n d&$umen%%"&n

26 Bene! unde'%nd"n+ %*e! d&$umen%%"&n &$edue'27 :'"$ nd d*n$ed +e&+h. nd "!"ne +e&+h.

3 Re,u"ed S/"!!' 31 T*e! d&$umen%%"&n hnd!"n+32 A!"$%"&n e%men% ?&e"+n A##"'; Em''"e';

:ueu Qun%"ne; TIEA nd :ueu Imm"+%"&n&$edue' 0"%h"n en%e"'e $$e%!e %"me#me' nd&%he e!e*n% +en$"e'= u%h&"%"e'

33 C&e$% &nun$"%"&n de'%"n%"&n34 C&mu%e &e%"&n (BS) !"%e$.35 C&mmun"$%"&n '/"!!'

4 Re'&u$e "m!"$%"&n' The #&!!&0"n+ e'&u$e' 'h&u!d e &*"ded>41 Te!eh≠ #; e-m"!42 C&mu%e e'e*%"&n' '.'%em & +!&! d"'%"u%"&n '.'%em;

"n%ene% $&nne$%"&n43 T"m%"$=>e' nd %e'%' ?A; Em''"e'; :ueu

Qun%"ne; TIEA nd :ueu Imm"+%"&n &$edue'

52 Re*"e0 ?A; Em''"e'; :ueu Qun%"ne; TIEA nd

:ueu Imm"+%"&n !"$%"&n #&m'; $%u! & #$'"m"!e53 "%%en nd &! ,ue'%"&n"n+ & "n%e*"e0 %& %e'% /n&0!ed+e

u!e' nd &$edue' !"$!e %& %he $&m!e%"&n ?A;

Em''"e'; :ueu Qun%"ne; TIEA nd :ueu

Imm"+%"&n d&$umen%'

54 Re*"e0 &%#&!"&' e*"den$e nd %h"d %. 0&/!$e e&%'

&n-%he-& e#&mn$e . %he $nd"d%e

55 nd' &n ''e''men% &n %he /n&0!ed+e #!"+h% e'e*%"&n

u'"n+ BS

6 C&n%e% #& A''e''men% 61 A''e''men% m. e d&ne "n %he 0&/!$e & "n '"mu!%ed 0&/!$e 'e%%"n+ (''e''men% $en%e')

62 A''e''men% $%"*"%"e' e $"ed &u% %h&u+h TESA'

$$ed"%ed ''e''men% $en%e 0"%h %he "+h% ''e''men%e,u"men%


4


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TESA-S-QS-1-?8

UNIT OF COMPET ENCY > ISSUE INFORMATION ON INTERNATIONAL AIRTRANSPORT ASSOCIATION (IATA)@BILLINSETTLEMENT PLAN (BSP) DOCUMENTS ANDOT?ER PASSAE DOCUMENTS

UNIT CODE > TRS11121

UNIT DESCRIPTOR > Th"' un"% de!' 0"%h %he /n&0!ed+e nd '/"!!' e,u"ede+d"n+ e*"e0 %*e! d&$umen%' nd I''un$e nd.men% %"$/e%' nd ed '.'%em

33!ickets e 0"%%en mnu!!. & +ene%ed %h&u+hu%&m%ed '.'%em "n $$&dn$e 0"%h 'u!"e nd$&mn. &$edue'

4 Ne%0&/ #& !%e'% #end %"## "n#&m%"&n

41A!! %*e! u!e' nd %*e! e!%ed 'e*"$e' e de%em"nednd d&$umen%ed "n $$&dn$e 0"%h 'u!"e nd$&mn. &$edue'

42T"## u!e' nd e+u!%"&n' e +%heed nd"m!emen%ed "n $$&dn$e 0"%h 'u!"e nd$&mn. &$edue'

43S$hedu!e #e = #ee' e &%"ned #&m "!"ne' nd&%he 'u!"e'

44In#&m%"&n &n In%en%"&n! A" Tn'&% A''&$"%"&n(IATA) %"##; "!!"n+ nd 'e%%!emen% !n' e &%"ned

nd d&$umen%ed #& '$hedu!e em"%%n$e nde'


41


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TESA-S-QS-1-?8


42


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TESA-S-QS-1-?8

RANE OF VARIABLES

VARIABLE RANE

1 In#&m%"&n en311 ?"'% C!''; &&/"n+ $!''; e#und"!"%.;

end&'"!"%.; e'%"$%"&n' nd *!"d"%.312 :u'"ne'' C!''; &&/"n+ $!''; e#und"!"%.;

end&'"!"%. e'%"$%"&n' nd *!"d"%.313 E$&n&m. C!''; &&/"n+ $!''; e#und"!"%.;

end&'"!"%.; e'%"$%"&n' nd *!"d"%.314 &m& ?e'; &&/"n+ $!''; e#und"!"%.;

end&'"!"%.; e'%"$%"&n' nd *!"d"%.32 A" 33 Se34 Lnd


43


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TESA-S-QS-1-?8

EVIDENCE UIDE

1 C"%"$! 'e$%' C&me%en$.

A''e''men% e,u"e' e*"den$e %h% %he $nd"d%e11e#&med '!e' nd 'e*"$e %'/'12I''ued %"$/e%';


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SECTION TRAININ STANDARDS

The'e '%ndd' e 'e% %& &*"de %e$hn"$! nd *&$%"&n! edu$%"&n nd %"n"n+(TVET) &*"de' 0"%h "n#&m%"&n nd &%he "m&%n% e,u"emen%' %& $&n'"de 0hende'"+n"n+ %"n"n+ &+m' #& T*e! Se*"$e' NC II

.1 CURRICULUM DESIN

Co,'e T!%-e> TRAVEL SERVICES NC Lee-> NC II

No#!&a- T'a!&!&g D,'a%!o&> 27 ?'. (Ba!")27 ?'. (Co##o&)

262 ?'. (Co'e) 27 ?o,'

Co,'e De"'!$%!o&>

Th"' $&u'e "' de'"+ned %& enhn$e %he /n&0!ed+e; '/"!!' nd %%"%ude' n

"nd"*"du! "n %he #"e!d %&u 'e*"$"n+ "n $$&dn$e 0"%h "ndu'%. '%ndd' I% $&*e''e$"!">ed $&me%en$"e' 'u$h 'H #$"!"%%e I''un$e %*e! d&$umen%'H nd n+end m/e e'e*%"&n' #& %*e! e!%ed 'e*"$e' I% $&*e' %he '"$; $&mm&n nd $&e$&me%en$"e'

BASIC COMPETENCIES

U&!% o Co#$e%e&"/

Lea'&!&g O,%"o#e Me%d nd "'/'42 C&n%&! h>d' nd "'/'43


48/59


46


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COMMON COMPETENCIES

U&!% o Co#$e%e&"/

Lea'&!&g O,%"o#e Me%


50/59

CORE COMPETENCIES

U&!% o Co#$e%e&"/

Lea'&!&g O,%"o#e Me%


51/59

.2 TRAININ DELIVERY

The de!"*e. %"n"n+ 'h&u!d dhee %& %he de'"+n %he $u"$u!um e!"*e.'h&u!d e +u"ded . %he 1 '"$ "n$"!e' $&me%en$.-'ed TVET

• The %"n"n+ "' 'ed &n $u"$u!um de*e!&ed #&m %he $&me%en$. '%ndd'H• Len"n+ "' m&du! "n "%' '%u$%ueH• T"n"n+ de!"*e. "' "nd"*"du!">ed nd 'e!#-$edH• T"n"n+ "' 'ed &n 0&/ %h% mu'% e e#&medH• T"n"n+ m%e"!' e d"e$%!. e!%ed %& %he $&me%en$. '%ndd' nd %he

$u"$u!um m&du!e'H• A''e''men% "' 'ed "n %he $&!!e$%"&n e*"den$e %he e#&mn$e 0&/

%& %he "ndu'%. e,u"ed '%nddH• T"n"n+ "' 'ed &%h &n nd #-%he-& $&m&nen%'H• A!!&0' #& e$&+n"%"&n "& !en"n+ (RL) & $uen% $&me%en$"e'H• T"n"n+ !!&0' #& mu!%"!e en%. nd e"%H nd• A&*ed %"n"n+ &+m' e n%"&n!!. $$ed"%ed

The $&me%en$.-'ed TVET '.'%em e$&+n">e' *"&u' %.e' de!"*e. m&de';

&%h &n nd #-%he-& ' !&n+ ' %he !en"n+ "' d"*en . %he $&me%en$. '%ndd''e$"#"ed . %he "ndu'%. The #&!!&0"n+ %"n"n+ m&d!"%"e' m. e d&%ed 0hende'"+n"n+ %"n"n+ &+m'

• The du!">ed m&de %"n"n+ de!"*e. "' e#eed nd e$&mmended Thu'

&+m' 0&u!d $&n%"n &%h "n-'$h&&! nd "n-"ndu'%. %"n"n+ & #"e!d0&/$&m&nen%' e%"!' $n e e#eed %& %he u! T"n"n+ S.'%em (TS)Im!emen%"n+ Ru!e' nd Re+u!%"&n'

•


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.4 TOOLS EQUIPMENT AND MATERIALS

TRAVEL SERVICES – NC II

Re$&mmended !"'% %&&!'; e,u"men% nd m%e"!' #& %he %"n"n+ 25 %"nee'#& T'ae- Se'!"e NC II.

FACILITIES EQUIPMENTSUPPLIES AND

MATERIALS

QTY QTY QTY

SUPPLIES

&/'h& 1 un"% &e$%& '$een "%"n+ m%e"!'

L&%&. 1 un"% *ehed &e$%& Re,u"'"%"&n #&m'

Aud"&-*"'u!&&m

1 un"% E!e$%"$ #n Sm!e &&/"n+ #&m'

Le$%ue&&m

1 'e% ?"'% "d $"ne% Re$&d &&/'

S%&+e='%&$/ &&m

1 $ ?"!"n+ $"ne% En*e!&e'; #&!de'

1 un"% ?"e e%"n+u"'he A""eo'!e

1 un"% Eme+en$. !"+h% C&m!e%e !&%&. &u%#"%

1 un"% d"e$%"&n! '"+n+e &/"n+ de*"$e'

1 un"% " $&nd"%"&n d!&$/'

1 un"% Te!eh&ne' @e.'

1 un"% $&mu%e' 0"%h "n%ene%$&nne$%"&n

Ree'e&"e

1 un"% TV :&$hue'

1 un"% V"de& !.e


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T"## mnu!


51


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. TRAININ FACILITIES

TRAVEL SERVICES – NC II

:'ed &n $!'' "n%/e 25 '%uden%'=%"nee'

SPACE REQUIREMENT SIE INMETERS

AREA IN SQ.METERS

TOTAL AREA INSQ. METERS

• :u"!d"n+ (emnen%)

• S%uden%=T"nee

&/"n+ S$e

1m 1m 1 ', me%e 25 ', me%e'

• C&n%e%u! Len"n+

L&%&.

8m 5m 4 ', me%e' 4 ', me%e'

• Le$%ue R&&m 8m 5m 4 ', me%e' 4 ', me%e'

• Len"n+ Re'&u$e

Cen%e

3m 5m 15 ', me%e'e $!''

15 ', me%e' e $!''

• ?$"!"%"e'=E,u"men%=C"$u!%"&n Ae

3m 5m 15 ', me%e'e $!''

15 ', me%e' e $!''

.* TRAINERS5 QUALIFICATION FOR TOURISM SECTOR (TRAVELS AND TOURS)


TRAINER QUALIFICATION

?& %"$/e%"n+ "n'%u$%&; mu'% h*e n ?TAA=IATA T"ne' Ce%"#"$%"&n

•


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SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION ARRANEMENTS

41 T& %%"n %he N%"&n! Qu!"#"$%"&n TRAVEL SERVICES NC II; %he $nd"d%emu'% dem&n'%%e $&me%en$e %h&u+h &e$%-%.e #u!!-,u!"#"$%"&n ''e''men%$&*e"n+ !! %he un"%' $&me%en$. !"'%ed "n Se$%"&n 1 Su$$e''#u! $nd"d%e' 'h!!e 0ded N%"&n! Ce%"#"$%e '"+ned . %he TESA "e$%& Bene!

42 The ,u!"#"$%"&n TRAVEL SERVICES NC II m. e %%"ned %h&u+hdem&n'%%"&n $&me%en$e $&*e"n+ !! %he e,u"ed $&e un"%' ,u!"#"$%"&n

43 A''e''men% 'h!! #&$u' &n %he $&e un"%' $&me%en$. The '"$ nd $&mm&nun"%' 'h!! e "n%e+%ed & ''e''ed $&n$uen%!. 0"%h %he $&e un"%'

44 The #&!!&0"n+ e ,u!"#"ed %& !. #& ''e''men% nd $e%"#"$%"&n

441 Bdu%e' #&m!; n&n-#&m! nd "n#&m! "n$!ud"n+ en%e"'e-'ed%"n"n+ &+m'

442 Ee"en$ed 0&/e' (0+e em!&.ed & 'e!# em!&.ed)

45 The +u"de!"ne' &n ''e''men% nd $e%"#"$%"&n e d"'$u''ed "n de%"! "n %he"Procedures Manual on Assessment and Certification" nd "Guidelines on theImplementation of the Philippine TVET Qualification and Certification System(PTQCS)


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54


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DEFINITION OF TERMS

APT A"!"ne ''en+e T"##

BI :ueu Imm"+%"&n

BIR :ueu In%en! Re*enue

CIQ Cu'%&m Imm"+%"&n nd Qun%"ne

BOO9IN CLASS e#e' %& %he $%e+&. $$&d"n+ %& d"##"$u!%. nd %he$&m!e"%. '/"!!' nd %he /n&0!ed+e e,u"ed %he & A!'& e#e' %& %he $%e+&. 'e*"$e "n %n'&%%"&n

CRS C&mu%e">ed Re'e*%"&n S.'%em

CFO C&mm"''"&n &n ?"!""n&' *e'e'

DFA e%men% ?&e"+n A##"'

DOCUMENTATION OFFICER e#e' %& %he e'&n em!&.ed . %he %*e! +en$. %&#$"!"%%e %he "''un$e %*e! d&$umen%' nd *"'';"%h $e%"#"$%e'; "mm"+%"&n $!en$e'; e%$ $!"en%'0"%h %he "+h% d&$umen%' %& %he $&e'&nd"n++&*enmen% +en$"e' & em''"e' $&n$ened

DTI e%men% Tde nd Indu'%.

E – BOO9IN E!e$%&n"$ Re,ue'% = Re'e*%"&n

EMBASSY CONSULATE %he ee'en%%"*e #"$e %he '&*ee"+n '%%e "nn&%he $&un%. %h% e$&+n">e %hem

ATE:AY En%. = E"% &"n% de'%"n%"&n

DS B!&! "'%"u%"&n S.'%em

MT Been0"$h


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O?S $$u%"&n! e!%h nd S#e%.

OS ##"$e %he S&!"$"%& Bene!

OT n – %he – & T"n"n+

PASSPORT e#e' %& %he %*e! d&$umen% "''ued . +&*enmen% %&

"%' $"%">en' #& %*e! nd "den%"#"$%"&n u&'e'

PNR ''en+e Nme Re$&d; 0hee %he h"'%&. nd"n#&m%"&n e%"nen% %& %he %*e! e,u"emen%' $!"en% "' '%&ed

POEA h"!""ne *e'e' Em!&.men% A+en$.

PROCESSIN "n*&!*e' 'um"''"&n =#&!!&0 – u nd e!e'e d&$umen%' %& :ueu Imm"+%"&n; e%men% ?&e"+n A##"'; Em''"e' nd &%he +&*enmen%+en$"e' nd "n$!ude' ."n+ %he ne$e''. #ee'

PTQCS h"!""ne TVET Qu!"%. Ce%"#"$%"&n S.'%em

RESERVATION e#e' %& n d*n$e e,ue'% #& &du$% & 'e*"$e

RESERVATION OFFICER e#e' %& %he e'&n ''"+ned %& m/e e'e*%"&n "!"ne 'e%; h&%e! $ en%! nd &%he %*e! e!%ed'e*"$e' 0"%h 'u!"e ("; 'e & !nd)

RETRIEVAL e#e' %& 'umm. "n#&m%"&n e%"nen% %& %*e!e,u"emen%' %he $!"en%

SEC Se$u"%. nd E$hn+e C&mm"''"&n

SSS S&$"! Se*"$e S.'%em

TIC9ETIN OFFICER e#e' %& %he e'&n ''"+ned %& 0"%e A"!"ne T"$/e%' nden "n !"eu ''&%

VISA em"% "''ued . %he em''. = $&n'u!%e $&un%.!!&0"n+ ee %he "*"!e+e en%. nd e"% %& '"d$&un%.


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AC9NO:LEDEMENTS

The Te$hn"$! Edu$%"&n nd S/"!!' e*e!&men% Au%h&"%. (TESA) 0"'he' %&e%end %hn/' nd e$"%"&n %& %he mn. ee'en%%"*e' u'"ne''; "ndu'%.;$deme nd +&*enmen% +en$"e' 0h& d&n%ed %he" %"me nd ee%"'e %& %hede*e!&men% nd *!"d%"&n %he'e T"n"n+ Re+u!%"&n'

REVIEW PANEL

PAUL LIM SO&n C"%.'% e'"den%; A''&$"%"&n umn

Re'&u$e'

TR Travel Services NC II

Documents