Tqm through cost of quality

PRESENTED BY :GARIMA PUNJ

SONALI GARWAL

Cost of Conformance▪ Prevention Cost

▪ Appraisal Cost

Cost of Non- Conformance▪ Internal Failure Cost

▪ External Failure Cost

▪ Intangible Cost

Quality planningVendor surveyCustomer researchQuality trainingProductDevelopment

Incoming InspectionTesting of EquipmentsQuality AuditsProduct EvaluationsField Testing

ReworkScrapRepairRe-testingCorrective actions

Returned GoodsWarranty CostComplaintHandling

These are costs of highest magnitude which are difficult to quantify like

Customer dissatisfactionCompany imageLoss of customerGoodwill

1. Identify opportunities for improvement.2. Form team and define project scope.3. Analyze the current process.4. Define desired outcomes for improved process.5. Identify root causes and propose solutions.6. Calculate the cost of quality.7. Prioritize, plan and test proposed solutions.8. Redefine and implement solutions.9. Measure progress and hold gains.10. Acknowledge tams and communicate results.