TQM Presentation By-. Introduction Total Quality Management has a wider application than that of assuring product and service quality but also it is a.

TQM PresentationTQM Presentation

By-By-

IntroductionIntroduction

Total Quality Management has a wider Total Quality Management has a wider application than that of assuring application than that of assuring product and service quality but also product and service quality but also it is a way of managing people and it is a way of managing people and business to ensure complete business to ensure complete customer satisfaction at every stage customer satisfaction at every stage internally or externally.internally or externally.

Problem StatementProblem Statement

Improving the quality of people, Improving the quality of people, process and any other aspect of process and any other aspect of managementmanagement

To incorporate TQM for improving the To incorporate TQM for improving the performance of the organizationperformance of the organization

PurposePurpose

Usefulness of TQM for improving the Usefulness of TQM for improving the performance of the organizationperformance of the organization Improving the qualityImproving the quality Reducing the costReducing the cost Use of Six Sigma Use of Six Sigma

HypothesisHypothesis

“ “Total Quality Management will have a Total Quality Management will have a positive effect on any organization positive effect on any organization performance and management will be able performance and management will be able to control efficiency and effectiveness on to control efficiency and effectiveness on their work-in-progress”.their work-in-progress”.

Stated as the alternative hypothesis (H1) is, Stated as the alternative hypothesis (H1) is, “Organization that implements the Six “Organization that implements the Six Sigma System of Total Quality Sigma System of Total Quality Management will benefit and improve the Management will benefit and improve the quality of their products”.quality of their products”.

Six SigmaSix Sigma

Six Sigma is a long-term, forward-thinking initiative designed to fundamentally change the way corporations do business.

It is first and foremost "a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does”.

Other ToolsOther Tools

Cause and Effect MatrixCause and Effect Matrix Failure Modes and Effect Analysis Failure Modes and Effect Analysis

(FMEA)(FMEA) T-TestsT-Tests Control ChartsControl Charts ExperimentsExperiments

LimitationsLimitations

Heavy reliance on secondary dataHeavy reliance on secondary data Chances of Human ErrorChances of Human Error

Research DesignResearch Design

The aim of the study is to find out The aim of the study is to find out whether implementing the Six Sigma whether implementing the Six Sigma system of Total Quality Management system of Total Quality Management benefits and improves the quality of benefits and improves the quality of their products. their products.

The data used for this purpose will be The data used for this purpose will be mainly secondary data from the mainly secondary data from the organization that have already organization that have already implemented the Six Sigma system. implemented the Six Sigma system.

Six sigmaSix sigma

Six Sigma tells you:Six Sigma tells you: Your don't know what you don't knowYour don't know what you don't know You can't do what you don't knowYou can't do what you don't know You don't know until you measureYou don't know until you measure You don't measure what you don't You don't measure what you don't

valuevalue You don't value what you don't You don't value what you don't

measure measure

Statistical ImplicationsStatistical Implications

Six Sigma tries to reduce the value of this Six Sigma tries to reduce the value of this Sigma i.e., the value of this variation by Sigma i.e., the value of this variation by decreasing the number of original defects decreasing the number of original defects in the product. in the product.

Example if the previous specification limit Example if the previous specification limit was X+-3Sigma then now it can be X+-was X+-3Sigma then now it can be X+-6Sigma because the value of deviation 6Sigma because the value of deviation i.e., Sigma (variation) has been reduced i.e., Sigma (variation) has been reduced by decreasing the number of defects in by decreasing the number of defects in the original product.the original product.

Findings-Case StudiesFindings-Case StudiesThe data is collected and tabulated as follows: -

Serial Number

Name of the organization

Year when the Six Sigma was implemented

Problems that were to be eliminated

Causes Results from past data before Six Sigma implementation

Results achieved after Six Sigma implementation

1 Volvo, N. American branch

Production process forecasting. Reducing fuel tank replacement time.

Forecasting time improves. Tank replacement time lowered.

2 Ford Motor Company

Lifting off the body side moulding of the Ford Focus model.

Savings $100,000 annually. Ceasation of customer complaints

3 Wisconsin Hospital

Delays in lab results of ICU patients, diagnosis of hearth attack patients as well as medication errors.

Lab results were quickened from 53 minutes to 23 minutes. Time elapsed reduced by 60%. The medication errors reduced.

Findings-Case StudiesFindings-Case Studies

4 Cummins Inc. Post assembly of N-14 truck.

Post assembly improved. Savings from $268,000 annually.

5 Raython Company

Duplicating processes.

Duplicative roles were eliminated.

6 Motorola Defective products.

The rate of production of defective products was lowered to 3.4 defects per million opportunities.

7 Public Schools in St. Louis area

Schools improvement. Team work improvement.

Solutions were developed to make individual better learning environments in schools. Team work was enhanced/improved.

Hypothesis TestingHypothesis Testing

Organizations that implement Six Organizations that implement Six Sigma system have experienced Sigma system have experienced positive resolutions to their short positive resolutions to their short falls. This validates the hypothesis. falls. This validates the hypothesis.

-There has been percentage increase -There has been percentage increase in revenues from 4% to 92% in in revenues from 4% to 92% in various organizations by various organizations by implementing Sixsigmaimplementing Sixsigma

ConclusionConclusion

Six Sigma and TQM helps inProcess improvements;Product and Services improvement;

Supplier improvement;Design Methodology;Training and improvement