1. TQM2. QM3. Total Quality Management4. Total Quality5. Quality
Management6. Quality Assurance7. Quality Control8. Quality
improvement9. Quality System10. ISO 900011. ISO 900112. MBNQA13.
Balridge14. EFQM15. Deming Prize16. Quality Award17. Quality
assessment18. Process improvement19. Cost of Quality20. Quality
Indicators21. Continuous improvement22. Continual Improvement23.
Six Sigma24. SPC25. Statistical Process Control26. Business
Excellence27. Performance Improvement28. Organizational
Excellence29. Service Quality
Libraries Act on Their LibQUAL+ Findings: From Data to
ActionType: ReviewCathie JilovskyLibrary Management, Volume:
27Issue: 4/5,2006Abstract|HTML|Reprints and Permissions2
Customer Service: Empowerment and EntrapmentType: ReviewAndrew
Sturdy,Irena Grugulis,Hugh WillmottEuropean Journal of Marketing,
Volume: 40Issue: 9/10,2006Abstract|HTML|Reprints and
Permissions3
TQM practices, service quality, and market orientation: Some
empirical evidence from a developing countryType: Research
paperNusrah Samat,T. Ramayah,Norizan Mat SaadManagement Research
News, Volume: 29Issue: 11,2006Preview|Abstract|HTML|PDF (228
KB)|References|Reprints and Permissions
Improving self service the six sigma way at Newcastle University
LibraryType: Case studySusan Kumi,John MorrowProgram, Volume:
40Issue: 2,2006Preview|Abstract|HTML|PDF (129
KB)|References|Reprints and Permissions2
Use of ISO 9004:2000 and other business excellence tools in
CanadaType: Research paperA. Wilcock,S. Karapetrovic,K. Boys,P.
PicheInternational Journal of Quality & Reliability Management,
Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (180
KB)|References|Reprints and Permissions3
A sustainable continuous improvement methodology at an aerospace
companyType: Case studyNadia Bhuiyan,Amit Baghel,Jim
WilsonInternational Journal of Productivity and Performance
Management, Volume: 55Issue: 8,2006Preview|Abstract|HTML|PDF (215
KB)|References|Reprints and Permissions4
Classification and application of problem solving quality tools:
A manufacturing case studyType: Case studyCatherine Hagemeyer,John
K. Gershenson,Dana M. JohnsonThe TQM Magazine, Volume: 18Issue:
5,2006Preview|Abstract|HTML|PDF (385 KB)|References|Reprints and
Permissions5
A Delphi study on motivation for ISO 9000 and EFQMType: Research
paperHeras Saizarbitoria Iaki,German Arana Landn,Mart Casadess
FaInternational Journal of Quality & Reliability Management,
Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (355
KB)|References|Reprints and Permissions6
The evolving path of TQM: towards business excellence and
stakeholder valueType: Research paperCristina Mele,Maria
ColurcioInternational Journal of Quality & Reliability
Management, Volume: 23Issue: 5,2006Preview|Abstract|HTML|PDF (242
KB)|References|Reprints and Permissions7
Crazy days call for crazy ways? Narrating Tom PetersType:
Literature reviewDavid Collins,Ceri WatkinsManagement Decision,
Volume: 44Issue: 5,2006Preview|Abstract|HTML|PDF (142
KB)|References|Reprints and Permissions8
Want to improve strategic execution? Simons says leversType:
General reviewNorman T. SheehanJournal of Business Strategy,
Volume: 27Issue: 6,2006Preview|Abstract|HTML|PDF (143
KB)|References|Reprints and Permissions9
Achieving business excellence through synchronous supply in the
automotive sectorType: Conceptual PaperDavid Bennett,James
O'KaneBenchmarking: An International Journal, Volume: 13Issue:
1/2,2006Preview|Abstract|HTML|PDF (146 KB)|References|Reprints and
Permissions10
An analysis of European textile sector competitivenessType: Case
studyNicholas Bilalis,Luk N. Van Wassenhove,Emmanuel
Maravelakis,Andreas Enders,Vassilis Moustakis,Aristomenis
AntoniadisMeasuring Business Excellence, Volume: 10Issue:
1,2006Preview|Abstract|HTML|PDF (457 KB)|References|Reprints and
Permissions11
Computeraided SPC and cybernetic view on quality controlType:
ViewpointXia PanInternational Journal of Quality & Reliability
Management, Volume: 23Issue: 9,2006Preview|Abstract|HTML|PDF (135
KB)|References|Reprints and Permissions12
Six Sigma arises from the ashes of TQM with a twistType:
ViewpointKen Black,Lee RevereInternational Journal of Health Care
Quality Assurance, Volume: 19Issue: 3,2006Preview|Abstract|HTML|PDF
(141 KB)|References|Reprints and Permissions13
Toshiba sparks a wave of innovation: New structures and
incentives stimulate employee creativityType: Case studyHuman
Resource Management International Digest, Volume: 14Issue:
6,2006Preview|Abstract|HTML|PDF (43 KB)|Reprints and
Permissions14
Six sigma: effective handling of deep rooted quality
problemsType: Case studyAndrew LeeMortimerAssembly Automation,
Volume: 26Issue: 3,2006Preview|Abstract|HTML|PDF (283 KB)|Reprints
and Permissions15
Employee perceptions of the rewards associated with six
sigmaType: Research paperKim Buch,Ann TolentinoJournal of
Organizational Change Management, Volume: 19Issue:
3,2006Preview|Abstract|HTML|PDF (127 KB)|References|Reprints and
Permissions16
Six sigma for service processesType: Research paperJiju
AntonyBusiness Process Management Journal, Volume: 12Issue:
2,2006Preview|Abstract|HTML|PDF (178 KB)|References|Reprints and
Permissions17
A Study on the Creative Value Innovation Strategy and Creative
Value DesignType: General reviewKang Koon Lee,Young H. ParkAsian
Journal on Quality, Volume: 7Issue: 3,2006Preview|Abstract|PDF (430
KB)|Reprints and Permissions18
A review and comparison of six sigma and the lean
organisationsType: General reviewTony BendellThe TQM Magazine,
Volume: 18Issue: 3,2006Preview|Abstract|HTML|PDF (133
KB)|References|Reprints and Permissions19
Six Sigma Quality for Business and ManufactureType: ReviewK.
NarasimhanThe TQM Magazine, Volume: 18Issue:
4,2006Abstract|HTML|Reprints and Permissions20
Selection of six sigma projects in the UKType: Research
paperRicardo Banuelas,Charles Tennant,Ian Tuersley,Shao TangThe TQM
Magazine, Volume: 18Issue: 5,2006Preview|Abstract|HTML|PDF (290
KB)|References|Reprints and Permissions21
A rational reconstruction of SixSigma's breakthrough
cookbookType: Research paperHenk de Koning,Jeroen de
MastInternational Journal of Quality & Reliability Management,
Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (209
KB)|References|Reprints and Permissions22
Plant location, ISO 9000 certifications and quality management
practices: An empirical investigationType: Research paperMohamed A.
Youssef,Salem M. AlGhamdi,James V. Koch,Tom DolanInternational
Journal of Quality & Reliability Management, Volume: 23Issue:
8,2006Preview|Abstract|HTML|PDF (257 KB)|References|Reprints and
Permissions23
Glut of information, dearth of knowledge? A consideration of the
information needs of practitioners identified during the FAME
projectType: Research paperPat GannonLearyLibrary Review, Volume:
55Issue: 2,2006Preview|Abstract|HTML|PDF (133
KB)|References|Reprints and Permissions24
South Africa - COHSASA celebrates ten yearsType: Secondary
articleInternational Journal of Health Care Quality Assurance,
Volume: 19Issue: 7,2006Abstract|HTML|25
Exploiting institutional contradictions: The role of management
accounting in continuous improvement implementationType: Research
paperGun Abrahamsson,Jonas GerdinQualitative Research in Accounting
& Management, Volume: 3Issue: 2,2006Preview|Abstract|HTML|PDF
(183 KB)|References|Reprints and Permissions26
Green productivity indexing: A practical step towards
integrating environmental protection into corporate
performanceType: Research paperN. Mohan Das Gandhi,V. Selladurai,P.
SanthiInternational Journal of Productivity and Performance
Management, Volume: 55Issue: 7,2006Preview|Abstract|HTML|PDF (244
KB)|References|Reprints and Permissions27
Processbased knowledge management system for continuous
improvementType: Research paperKevin D. Barber,J. Eduardo
MuniveHernandez,John P. KeaneInternational Journal of Quality &
Reliability Management, Volume: 23Issue:
8,2006Preview|Abstract|HTML|PDF (364 KB)|References|Reprints and
Permissions28
Increasing the visibility of hidden failure costsType: Research
paperSuresh Kumar KrishnanMeasuring Business Excellence, Volume:
10Issue: 4,2006Preview|Abstract|HTML|PDF (744
KB)|References|Reprints and Permissions29
Performance management at EDF Energy: ambition into actionType:
Case studyMark Bromley,Robin Cuthbertson,Veronica Martinez,Mike
KennerleyMeasuring Business Excellence, Volume: 10Issue:
3,2006Preview|Abstract|HTML|PDF (396 KB)|References|Reprints and
Permissions30
Knowledgebased benchmarking of production performanceType:
Research paperB. Denkena,R. Apitz,C. LiedtkeBenchmarking: An
International Journal, Volume: 13Issue:
1/2,2006Preview|Abstract|HTML|PDF (125 KB)|References|Reprints and
Permissions31
Profitability in professional sports and benchmarking: the case
of NBA franchisesType: Research paperMahmoud M.
NourayiBenchmarking: An International Journal, Volume: 13Issue:
3,2006Preview|Abstract|HTML|PDF (164 KB)|References|Reprints and
Permissions32
Carry on caring: How leadership development boosts NHS
performanceType: General reviewDevelopment and Learning in
Organizations: An International Journal, Volume: 20Issue:
4,2006Preview|Abstract|HTML|PDF (42 KB)|References|Reprints and
Permissions33
Timebased analysis of total cost of patient episodes: A case
study of hip replacementType: Case studyAntti Peltokorpi,Jaakko
KujalaInternational Journal of Health Care Quality Assurance,
Volume: 19Issue: 2,2006Preview|Abstract|HTML|PDF (272
KB)|References|Reprints and Permissions34
Confluence of Six Sigma, simulation and environmental quality:
An application in foundry industriesType: Case studyH. Sekhar,R.
MahantiManagement of Environmental Quality: An International
Journal, Volume: 17Issue: 2,2006Preview|Abstract|HTML|PDF (218
KB)|References|Reprints and Permissions35
Similarities and differences between TQM, six sigma and
leanType: Research paperRoy Andersson,Henrik Eriksson,Hkan
TorstenssonThe TQM Magazine, Volume: 18Issue:
3,2006Preview|Abstract|HTML|PDF (190 KB)|References|Reprints and
Permissions36
Lean production, six sigma quality, TQM and company cultureType:
Conceptual PaperJens J. Dahlgaard,Su Mi DahlgaardParkThe TQM
Magazine, Volume: 18Issue: 3,2006Preview|Abstract|HTML|PDF (240
KB)|References|Reprints and Permissions37
Continuous improvement safeguards factory's future at Innovia
Films: Training program helps to change the organizational
cultureType: Case studyHuman Resource Management International
Digest, Volume: 14Issue: 2,2006Preview|Abstract|HTML|PDF (69
KB)|Reprints and Permissions38
Implementation of the ISO 9001: from QMS to business modelType:
Research paperFranka Piskar,Slavko DolinsekIndustrial Management
& Data Systems, Volume: 106Issue:
9,2006Preview|Abstract|HTML|PDF (172 KB)|References|Reprints and
Permissions39
Communicating six sigma's benefits to top managementType:
Research paperJohannes FreieslebenMeasuring Business Excellence,
Volume: 10Issue: 2,2006Preview|Abstract|HTML|PDF (246
KB)|References|Reprints and Permissions40
Cancer Care Ontario and integrated cancer programs: Portrait of
a performance management system and lessons learnedType: Case
studySiu Mee Cheng,Leslee J. ThompsonJournal of Health Organization
and Management, Volume: 20Issue: 4,2006Preview|Abstract|HTML|PDF
(107 KB)|References|Reprints and Permissions41
A lean route to manufacturing survivalType: Case studyAndrew
LeeMortimerAssembly Automation, Volume: 26Issue:
4,2006Preview|Abstract|HTML|PDF (525 KB)|Reprints and
Permissions42
Assessment of development of the learning organization concept
in Jordanian industrial companiesType: Research paperMarah F. Abu
Khadra,Ibrahim A. RawabdehThe Learning Organization, Volume:
13Issue: 5,2006Preview|Abstract|HTML|PDF (285
KB)|References|Reprints and Permissions43
The satisfaction levels of UK construction clients based on the
performance of consultants: Results of a case studyType: Research
paperJianxi Cheng,David G. Proverbs,Chike F. OduozaEngineering,
Construction and Architectural Management, Volume: 13Issue:
6,2006Preview|Abstract|HTML|PDF (323 KB)|References|Reprints and
Permissions
Call centre management: responsibilities and performanceType:
Research paperGeorge Robinson,Clive MorleyInternational Journal of
Service Industry Management, Volume: 17Issue:
3,2006Preview|Abstract|HTML|PDF (176 KB)|References|Reprints and
Permissions2
USA - AHRQ summary statement on comparative hospital public
reportingType: Secondary articleInternational Journal of Health
Care Quality Assurance, Volume: 19Issue: 3,2006Abstract|HTML|3
Increasing the visibility of hidden failure costsType: Research
paperSuresh Kumar KrishnanMeasuring Business Excellence, Volume:
10Issue: 4,2006Preview|Abstract|HTML|PDF (744
KB)|References|Reprints and Permissions4
Design for Robustness and Cost Effectiveness: The Case of an
Optical ProfilometerType: General reviewAntonio Baldi,Paola
Pedone,Daniele RomanoAsian Journal on Quality, Volume: 7Issue:
1,2006Preview|Abstract|PDF (208 KB)|Reprints and Permissions5
Comparative evaluation of practices: lessons from R&D
organizationsType: Research paperN. Mrinalini,Pradosh
NathBenchmarking: An International Journal, Volume: 13Issue:
1/2,2006Preview|Abstract|HTML|PDF (111 KB)|References|Reprints and
Permissions6
Quality and assessment in context: a brief reviewType: Research
paperFred A. Koslowski IIIQuality Assurance in Education, Volume:
14Issue: 3,2006Preview|Abstract|HTML|PDF (141
KB)|References|Reprints and Permissions7
Perceptual nonintrusive speech quality assessment using a
selforganizing mapType: Research paperAbdulhussain E. MahdiJournal
of Enterprise Information Management, Volume: 19Issue:
2,2006Preview|Abstract|HTML|PDF (435 KB)|References|Reprints and
Permissions8
South Africa - COHSASA celebrates ten yearsType: Secondary
articleInternational Journal of Health Care Quality Assurance,
Volume: 19Issue: 7,2006Abstract|HTML|9
Effect of modified packaging and storage time of cocoa pods on
the commercial quality of cocoa beansType: Research paperS.O.
Aroyeun,J.O. Ogunbayo,A.O. OlaiyaBritish Food Journal, Volume:
108Issue: 2,2006Preview|Abstract|HTML|PDF (192
KB)|References|Reprints and Permissions10
On the quality assessment of advanced elearning servicesType:
Research paperAntonia Stefani,Bill Vassiliadis,Michalis
XenosInteractive Technology and Smart Education, Volume: 3Issue:
3,2006Preview|Abstract|PDF (904 KB)|Reprints and Permissions11
Wine's placebo effect: How the extrinsic cues of visual
assessments mask the intrinsic quality of South African red
wineType: Conceptual PaperDavid A. PriilaidInternational Journal of
Wine Marketing, Volume: 18Issue: 1,2006Preview|Abstract|HTML|PDF
(181 KB)|References|Reprints and Permissions12
Quality assessment of family planning services in urban health
centers of Shahid Beheshti Medical Science University, 2004Type:
Research paperMasoumeh Simbar,Mahboobeh Ahmadi,Golnoosh
Ahmadi,Hamid Reza Alavi MajdInternational Journal of Health Care
Quality Assurance, Volume: 19Issue: 5,2006Preview|Abstract|HTML|PDF
(174 KB)|References|Reprints and Permissions13
Quality in the games industry: an analysis of customer
perceptionsType: Research paperBarry Ip,Gabriel JacobsInternational
Journal of Quality & Reliability Management, Volume: 23Issue:
5,2006Preview|Abstract|HTML|PDF (134 KB)|References|Reprints and
Permissions14
A benchmarking methodology for metalcasting industryType:
Research paperLaura M.M. Ribeiro,J.A. Sarsfield CabralBenchmarking:
An International Journal, Volume: 13Issue:
1/2,2006Preview|Abstract|HTML|PDF (266 KB)|References|Reprints and
Permissions15
Impact of EFQM Excellence Model on leadership in German and UK
organisationsType: Research paperGrace McCarthy,Richard
GreatbanksInternational Journal of Quality & Reliability
Management, Volume: 23Issue: 9,2006Preview|Abstract|HTML|PDF (287
KB)|References|Reprints and Permissions
Theory and practice of total quality function deployment: A
perspective from a traditional pumpmanufacturing environmentType:
Research paperS.R. Devadasan,N. Kathiravan,V. ThirunavukkarasuThe
TQM Magazine, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (308
KB)|References|Reprints and Permissions2
Model developed for the assessment of quality management level
in manufacturing systemsType: Research paperMilan D.
Ivanovi,Vidosav D. MajstoroviThe TQM Magazine, Volume: 18Issue:
4,2006Preview|Abstract|HTML|PDF (289 KB)|References|Reprints and
Permissions3
Classification and application of problem solving quality tools:
A manufacturing case studyType: Case studyCatherine Hagemeyer,John
K. Gershenson,Dana M. JohnsonThe TQM Magazine, Volume: 18Issue:
5,2006Preview|Abstract|HTML|PDF (385 KB)|References|Reprints and
Permissions4
A worldwide analysis of ISO 9000 standard diffusion:
Considerations and future developmentType: Research paperF.
Franceschini,M. Galetto,P. CecconiBenchmarking: An International
Journal, Volume: 13Issue: 4,2006Preview|Abstract|HTML|PDF (229
KB)|References|Reprints and Permissions5
AustraliaType: Secondary articleInternational Journal of Health
Care Quality Assurance, Volume: 19Issue: 3,2006Abstract|HTML|6
Does quality impact on hotel performance?Type: Research
paperEnrique Claver,Juan Jos Tar,Jorge PereiraInternational Journal
of Contemporary Hospitality Management, Volume: 18Issue:
4,2006Preview|Abstract|HTML|PDF (133 KB)|References|Reprints and
Permissions7
AfricaType: Secondary articleInternational Journal of Health
Care Quality Assurance, Volume: 19Issue: 1,2006Abstract|HTML|8
Research, audit and quality improvementType: Conceptual
PaperRoger Paxton,Paula Whitty,Ali Zaatar,Andrew Fairbairn,Jane
LothianInternational Journal of Health Care Quality Assurance,
Volume: 19Issue: 1,2006Preview|Abstract|HTML|PDF (73
KB)|References|Reprints and Permissions9
Far East and AustralasiaType: Secondary articleInternational
Journal of Health Care Quality Assurance, Volume: 19Issue:
2,2006Abstract|HTML|10
Morbidity, Performance and Quality in Primary Care: Dutch
General Practice on StageType: Secondary articleInternational
Journal of Health Care Quality Assurance, Volume: 19Issue:
5,2006Abstract|HTML|11
Evidencebased reengineering: reengineering the evidence: A
systematic review of the literature on business process redesign
(BPR) in hospital careType: Literature reviewS.G. Elkhuizen,M.
Limburg,P.J.M. Bakker,N.S. KlazingaInternational Journal of Health
Care Quality Assurance, Volume: 19Issue:
6,2006Preview|Abstract|HTML|PDF (297 KB)|References|Reprints and
Permissions12
USA - AHRQ summary statement on comparative hospital public
reportingType: Secondary articleInternational Journal of Health
Care Quality Assurance, Volume: 19Issue: 3,2006Abstract|HTML|13
The Americas - AHCA praises creation of national database
benchmarking customer satisfaction in nations nursing homesType:
Secondary articleInternational Journal of Health Care Quality
Assurance, Volume: 19Issue: 7,2006Abstract|HTML|14
UK - Clinician scientists win 3.6 million awards for
patient-oriented academic researchType: Secondary
articleInternational Journal of Health Care Quality Assurance,
Volume: 19Issue: 7,2006Abstract|HTML|15
Alcoas Michigan Casting Center runs the business from the bottom
upType: Secondary articleD. GroszkiewiczHuman Resource Management
International Digest, Volume: 14Issue: 6,2006Abstract|HTML|16
Williamson's ABNA revisitedType: ViewpointDavid Birnbaum,Magda
Konieczna,Pamela RatnerClinical Governance: An International
Journal, Volume: 11Issue: 4,2006Preview|Abstract|HTML|PDF (118
KB)|References|Reprints and Permissions17
Six sigma for service processesType: Research paperJiju
AntonyBusiness Process Management Journal, Volume: 12Issue:
2,2006Preview|Abstract|HTML|PDF (178 KB)|References|Reprints and
Permissions18
TISIT: a model for integrating TQM with software and information
technologiesType: Research paperN. Gunasekaran,V.P.
Arunachalam,S.R. DevadasanThe TQM Magazine, Volume: 18Issue:
2,2006Preview|Abstract|HTML|PDF (216 KB)|References|Reprints and
Permissions19
Informationsharing in supply chains: five proposals on how to
proceedType: Research paperRiikka Kaipia,Helena HartialaThe
International Journal of Logistics Management, Volume: 17Issue:
3,2006Preview|Abstract|HTML|PDF (229 KB)|References|Reprints and
Permissions20
An empirical investigation of quality improvement initiatives in
forprofit and notforprofit hospitals: Environmental, competitive
and outcome concernsType: Research paperPhillip Miller,Mahmoud M.
Yasin,Thomas W. ZimmererInternational Journal of Health Care
Quality Assurance, Volume: 19Issue: 7,2006Preview|Abstract|HTML|PDF
(110 KB)|References|Reprints and Permissions21
Prioritizing tactical quality improvement: An action research
studyType: Research paperDouglas N. Hales,Samia M. Siha,V.
Sridharan,Judith I. McKnewInternational Journal of Operations &
Production Management, Volume: 26Issue:
8,2006Preview|Abstract|HTML|PDF (96 KB)|References|Reprints and
Permissions22
Similarities and differences between TQM, six sigma and
leanType: Research paperRoy Andersson,Henrik Eriksson,Hkan
TorstenssonThe TQM Magazine, Volume: 18Issue:
3,2006Preview|Abstract|HTML|PDF (190 KB)|References|Reprints and
Permissions23
Costs and benefits of inspection systems and optimal inspection
allocation for uniform defect propensityType: Research
paperJohannes FreieslebenInternational Journal of Quality &
Reliability Management, Volume: 23Issue:
5,2006Preview|Abstract|HTML|PDF (241 KB)|References|Reprints and
Permissions24
Choosing a quality improvement project using the analytic
hierarchy processType: Case studyHenny van de Water,Jan de
VriesInternational Journal of Quality & Reliability Management,
Volume: 23Issue: 4,2006Preview|Abstract|HTML|PDF (235
KB)|References|Reprints and Permissions25
Educational development centres: from educational to
organisational development?Type: Case studyAnton Havnes,Bjrn
StensakerQuality Assurance in Education, Volume: 14Issue:
1,2006Preview|Abstract|HTML|PDF (145 KB)|References|Reprints and
Permissions26
Measuring quality in services for children with an intellectual
disabilityType: Research paperErik KoornneefInternational Journal
of Health Care Quality Assurance, Volume: 19Issue:
5,2006Preview|Abstract|HTML|PDF (164 KB)|References|Reprints and
Permissions27
The use of collaboration in personal outcomesType: Literature
reviewLeonard CallaghanInternational Journal of Health Care Quality
Assurance, Volume: 19Issue: 5,2006Preview|Abstract|HTML|PDF (145
KB)|References|Reprints and Permissions28
The use of national registries data in three European countries
in order to improve health care qualityType: Research paperPaulo
Sousa,Matthew Bazeley,Sren Johansson,Helle WijkInternational
Journal of Health Care Quality Assurance, Volume: 19Issue:
7,2006Preview|Abstract|HTML|PDF (127 KB)|References|Reprints and
Permissions29
Differentiating between research, audit and quality improvement:
governance implicationsType: Conceptual PaperSarah L. Hill,Neil
SmallClinical Governance: An International Journal, Volume:
11Issue: 2,2006Preview|Abstract|HTML|PDF (314
KB)|References|Reprints and Permissions30
An EFQM model selfassessment exercise at a Spanish
universityType: Case studyJuan Jos TarJournal of Educational
Administration, Volume: 44Issue: 2,2006Preview|Abstract|HTML|PDF
(230 KB)|References|Reprints and Permissions31
Quality improvement oriented training and education programme
and its financial accounting systemType: Research paperN.
Kathiravan,S.R. Devadasan,M. Muhammed ZakkeerIndustrial Management
& Data Systems, Volume: 106Issue:
3,2006Preview|Abstract|HTML|PDF (191 KB)|References|Reprints and
Permissions32
Integrating quality function deployment and benchmarking to
achieve greater profitabilityType: Research paperAshok Kumar,Jiju
Antony,Tej S. DhakarBenchmarking: An International Journal, Volume:
13Issue: 3,2006Preview|Abstract|HTML|PDF (234
KB)|References|Reprints and Permissions
Quality streetType: Secondary articleClive LoughlinAssembly
Automation, Volume: 26Issue: 1,2006Abstract|HTML|2
Six Sigma so what?Type: Secondary articleJohn MorganAssembly
Automation, Volume: 26Issue: 1,2006Abstract|HTML|3
Software reliability modeling in distributed development
environmentType: Research paperY. Tamura,S. Yamada,M. KimuraJournal
of Quality in Maintenance Engineering, Volume: 12Issue:
4,2006Preview|Abstract|HTML|PDF (180 KB)|References|Reprints and
Permissions4
An integrated quality assurance information system for the
designtoorder manufacturing environmentType: Research paperA.S.
Nookabadi,J.E. MiddleThe TQM Magazine, Volume: 18Issue:
2,2006Preview|Abstract|HTML|PDF (440 KB)|References|Reprints and
Permissions5
Quality management service at the University of Malaya
LibraryType: Case studyKiran Kaur,Pauziaah Mohamad,Sossamma
GeorgeLibrary Management, Volume: 27Issue:
4/5,2006Preview|Abstract|HTML|PDF (116 KB)|References|Reprints and
Permissions6
Computeraided SPC and cybernetic view on quality controlType:
ViewpointXia PanInternational Journal of Quality & Reliability
Management, Volume: 23Issue: 9,2006Preview|Abstract|HTML|PDF (135
KB)|References|Reprints and Permissions7
Theory and practice of total quality function deployment: A
perspective from a traditional pumpmanufacturing environmentType:
Research paperS.R. Devadasan,N. Kathiravan,V. ThirunavukkarasuThe
TQM Magazine, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (308
KB)|References|Reprints and Permissions8
Impact of Quality Management Practices on Suppliers Quality
Performance: Empirical Evidence from Korean Automotive Parts
SuppliersType: General reviewSeungwook Park,Youn Sung Kim,Peng
ChanAsian Journal on Quality, Volume: 7Issue:
1,2006Preview|Abstract|PDF (270 KB)|Reprints and Permissions9
A Set of Simplified Assessment Criteria for the Malcolm Baldrige
ModelType: General reviewShin Wan Seon,Na Seung KyunAsian Journal
on Quality, Volume: 7Issue: 3,2006Preview|Abstract|PDF (284
KB)|Reprints and Permissions10
The use of collaboration in personal outcomesType: Literature
reviewLeonard CallaghanInternational Journal of Health Care Quality
Assurance, Volume: 19Issue: 5,2006Preview|Abstract|HTML|PDF (145
KB)|References|Reprints and Permissions11
BSI, BS EN 9110:2005 Aerospace series. Quality systems. Model
for quality assurance applicable to maintenance organizationsType:
Secondary articleAircraft Engineering and Aerospace Technology,
Volume: 78Issue: 5,2006Abstract|HTML|12
Monitoring of parasitological contamination in treated
wastewater from activated sludge systemType: Technical paperSilvana
A. Cutolo,Maria H. Matt,Aristides A. RochaManagement of
Environmental Quality: An International Journal, Volume: 17Issue:
1,2006Preview|Abstract|HTML|PDF (216 KB)|References|Reprints and
Permissions13
It's a Toyota, but not as we know it, Jim: Toyota overturns its
traditional strategies to succeed in ChinaType: General
reviewStrategic Direction, Volume: 22Issue:
9,2006Preview|Abstract|HTML|PDF (75 KB)|References|Reprints and
Permissions14
Reliabilityredundancy optimization using simulated annealing
algorithmsType: Conceptual PaperHoGyun Kim,ChangOk Bae,DongJun
ParkJournal of Quality in Maintenance Engineering, Volume: 12Issue:
4,2006Preview|Abstract|HTML|PDF (231 KB)|References|Reprints and
Permissions15
Bolivian hospital doctors call national strike over presence of
Cuban doctorsType: Secondary articleInternational Journal of Health
Care Quality Assurance, Volume: 19Issue: 6,2006Abstract|HTML|16
Quality management in a modular worldType: Conceptual
PaperEdward D. Arnheiter,Hendrik HarrenThe TQM Magazine, Volume:
18Issue: 1,2006Preview|Abstract|HTML|PDF (111
KB)|References|Reprints and Permissions17
Quality and risk management: what are the key issues?Type:
Conceptual PaperRoger Williams,Boudewijn Bertsch,Barrie Dale,Ton
van der Wiele,Jos van Iwaarden,Mark Smith,Rolf VisserThe TQM
Magazine, Volume: 18Issue: 1,2006Preview|Abstract|HTML|PDF (255
KB)|References|Reprints and Permissions18
The Certified Quality Engineer HandbookType: ReviewK.
NarasimhanThe TQM Magazine, Volume: 18Issue:
5,2006Abstract|HTML|Reprints and Permissions19
Legitimising quality principles through critical incidents in
organisational developmentType: Research paperRodney
McAdam,ShirleyAnn Hazlett,Joan HendersonInternational Journal of
Quality & Reliability Management, Volume: 23Issue:
1,2006Preview|Abstract|HTML|PDF (155 KB)|References|Reprints and
Permissions20
Counting what counts: performance measurement and evidencebased
practiceType: ViewpointAndrew BoothPerformance Measurement and
Metrics, Volume: 7Issue: 2,2006Preview|Abstract|HTML|PDF (143
KB)|References|Reprints and Permissions21
Quality assurance of multiplechoice testsType: General
reviewMartin E. BushQuality Assurance in Education, Volume:
14Issue: 4,2006Preview|Abstract|HTML|PDF (108
KB)|References|Reprints and Permissions22
Quality and Performance Excellence in Higher EducationType:
ReviewHamish CoatesQuality Assurance in Education, Volume: 14Issue:
4,2006Abstract|HTML|Reprints and Permissions23
A systems approach to program evaluation model for quality in
higher educationType: Research paperFatma MizikaciQuality Assurance
in Education, Volume: 14Issue: 1,2006Preview|Abstract|HTML|PDF (220
KB)|References|Reprints and Permissions24
Sweden - Karolinska Institutet and Harvard in a unique training
initiativeType: Secondary articleInternational Journal of Health
Care Quality Assurance, Volume: 19Issue: 6,2006Abstract|HTML|25
Food safety management in broiler meat productionType: General
reviewL. Manning,R.N. Baines,S.A. ChaddBritish Food Journal,
Volume: 108Issue: 8,2006Preview|Abstract|HTML|PDF (153
KB)|References|Reprints and Permissions26
Workbased learning: Golden Goose or Trojan Horse for the
university sector?: Will the rise of WBL mean the end of the
universities' monopoly of accreditation?Type: Literature
reviewDevelopment and Learning in Organizations: An International
Journal, Volume: 20Issue: 3,2006Preview|Abstract|HTML|PDF (65
KB)|References|Reprints and Permissions27
Costs and benefits of inspection systems and optimal inspection
allocation for uniform defect propensityType: Research
paperJohannes FreieslebenInternational Journal of Quality &
Reliability Management, Volume: 23Issue:
5,2006Preview|Abstract|HTML|PDF (241 KB)|References|Reprints and
Permissions28
An investigation of TBL report assurance statements: UK and
European evidenceType: Research paperCraig Deegan,Barry J.
Cooper,Marita ShellyManagerial Auditing Journal, Volume: 21Issue:
4,2006Preview|Abstract|HTML|PDF (239 KB)|References|Reprints and
Permissions29
Quality assurance models in the food supply chainType: Research
paperL. Manning,R.N. Baines,S.A. ChaddBritish Food Journal, Volume:
108Issue: 2,2006Preview|Abstract|HTML|PDF (360
KB)|References|Reprints and Permissions30
The internet, consumer empowerment and marketing strategiesType:
General reviewGuilherme D. Pires,John Stanton,Paulo RitaEuropean
Journal of Marketing, Volume: 40Issue:
9/10,2006Preview|Abstract|HTML|PDF (169 KB)|References|Reprints and
Permissions31
Assurance of performanceType: Conceptual PaperAndrew
ChambersMeasuring Business Excellence, Volume: 10Issue:
3,2006Preview|Abstract|HTML|PDF (197 KB)|References|Reprints and
Permissions32
The NetherlandsType: Secondary articleInternational Journal of
Health Care Quality Assurance, Volume: 19Issue:
2,2006Abstract|HTML|References|33
Hospital quality management system in a low income Arabic
country: an evaluationType: Research paperJohn vretveit,Abdul Al
SerouriInternational Journal of Health Care Quality Assurance,
Volume: 19Issue: 6,2006Preview|Abstract|HTML|PDF (376
KB)|References|Reprints and Permissions34
HACCP and the management of healthcare associated infections:
Are there lessons to be learnt from other industries?Type: General
reviewChris GriffithInternational Journal of Health Care Quality
Assurance, Volume: 19Issue: 4,2006Preview|Abstract|HTML|PDF (707
KB)|References|Reprints and Permissions35
A dive into the depths of quality managementType: Conceptual
PaperStefan Lagrosen,Yvonne LagrosenEuropean Business Review,
Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (156
KB)|References|Reprints and Permissions36
Would you recommend this organization to a friend?: How Norwich
Union Insurance ensures that the answer is a resounding yesType:
ViewpointStrategic Direction, Volume: 22Issue:
3,2006Preview|Abstract|HTML|PDF (42 KB)|References|Reprints and
Permissions37
Managing healthcare quality using logical framework
analysisType: Research paperPrasanta Kumar Dey,Seetharaman
Hariharan,Naomi BrookesManaging Service Quality: An International
Journal, Volume: 16Issue: 2,2006Preview|Abstract|HTML|PDF (475
KB)|References|Reprints and Permissions38
Complaint Management: The Heart of CRMType: ReviewJochen
WirtzManaging Service Quality: An International Journal, Volume:
16Issue: 1,2006Abstract|HTML|Reprints and Permissions39
Bank service quality: evidence from five Balkan countriesType:
Research paperNiki Glaveli,Eugenia Petridou,Chris
Liassides,Charalambos SpathisManaging Service Quality: An
International Journal, Volume: 16Issue:
4,2006Preview|Abstract|HTML|PDF (159 KB)|References|Reprints and
Permissions40
Quality thinking and systems thinkingType: Conceptual PaperTito
ContiThe TQM Magazine, Volume: 18Issue:
3,2006Preview|Abstract|HTML|PDF (337 KB)|References|Reprints and
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Obstacles to the creation of attractive qualityType: Research
paperJohan Lilja,Hkan WiklundThe TQM Magazine, Volume: 18Issue:
1,2006Preview|Abstract|HTML|PDF (222 KB)|References|Reprints and
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Sustainable quality management: a strategic perspectiveType:
Conceptual PaperGran SvenssonThe TQM Magazine, Volume: 18Issue:
1,2006Preview|Abstract|HTML|PDF (153 KB)|References|Reprints and
Permissions43
ISO 9000 in the public sector: a successful case from
AustraliaType: Case studyPrakash J. Singh,Peter MansourNahraThe TQM
Magazine, Volume: 18Issue: 2,2006Preview|Abstract|HTML|PDF (172
KB)|References|Reprints and Permissions44
Model developed for the assessment of quality management level
in manufacturing systemsType: Research paperMilan D.
Ivanovi,Vidosav D. MajstoroviThe TQM Magazine, Volume: 18Issue:
4,2006Preview|Abstract|HTML|PDF (289 KB)|References|Reprints and
Permissions45
Progress of quality management practices in Australian
manufacturing firmsType: Research paperDaniel I. PrajogoThe TQM
Magazine, Volume: 18Issue: 5,2006Preview|Abstract|HTML|PDF (157
KB)|References|Reprints and Permissions46
Integrated approach to healthcare quality management: a case
studyType: Research paperPrasanta Kumar Dey,Seetharaman
HariharanThe TQM Magazine, Volume: 18Issue:
6,2006Preview|Abstract|HTML|PDF (365 KB)|References|Reprints and
Permissions47
Development of an assessment system for supplier quality
managementType: Research paperKwai Sang Chin,IKi Yeung,Kit Fai
PunInternational Journal of Quality & Reliability Management,
Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (470
KB)|References|Reprints and Permissions48
A rational reconstruction of SixSigma's breakthrough
cookbookType: Research paperHenk de Koning,Jeroen de
MastInternational Journal of Quality & Reliability Management,
Volume: 23Issue: 7,2006Preview|Abstract|HTML|PDF (209
KB)|References|Reprints and Permissions49
Plant location, ISO 9000 certifications and quality management
practices: An empirical investigationType: Research paperMohamed A.
Youssef,Salem M. AlGhamdi,James V. Koch,Tom DolanInternational
Journal of Quality & Reliability Management, Volume: 23Issue:
8,2006Preview|Abstract|HTML|PDF (257 KB)|References|Reprints and
Permissions50
A management control perspective of quality management: An
example in the automotive sectorType: Research paperJos van
Iwaarden,Ton van der Wiele,Roger Williams,Barrie DaleInternational
Journal of Quality & Reliability Management, Volume: 23Issue:
1,2006Preview|Abstract|HTML|PDF (181 KB)|References|Reprints and
Permissions51
ISO 9000 series of standards: comparison of manufacturing and
service organisationsType: Research paperPrakash J. Singh,Mei
Feng,Alan SmithInternational Journal of Quality & Reliability
Management, Volume: 23Issue: 2,2006Preview|Abstract|HTML|PDF (212
KB)|References|Reprints and Permissions52
Employee involvement: a hierarchical conceptualisation of its
effect on qualityType: Research paperNarendar
SumukadasInternational Journal of Quality & Reliability
Management, Volume: 23Issue: 2,2006Preview|Abstract|HTML|PDF (428
KB)|References|Reprints and Permissions53
Quality management practices and their impact on
performanceType: Research paperLassad Lakhal,Federico Pasin,Mohamed
LimamInternational Journal of Quality & Reliability Management,
Volume: 23Issue: 6,2006Preview|Abstract|HTML|PDF (267
KB)|References|Reprints and Permissions54
Crazy days call for crazy ways? Narrating Tom PetersType:
Literature reviewDavid Collins,Ceri WatkinsManagement Decision,
Volume: 44Issue: 5,2006Preview|Abstract|HTML|PDF (142
KB)|References|Reprints and Permissions55
Proposed verification method for the content suitability of the
customer satisfaction surveyType: Case studyJosu Takala,Amnat
Bhufhai,Kongkiti PhusavatIndustrial Management & Data Systems,
Volume: 106Issue: 6,2006Preview|Abstract|HTML|PDF (146
KB)|References|Reprints and Permissions56
An empirically validated quality management measurement
instrumentType: Research paperPrakash J. Singh,Alan
SmithBenchmarking: An International Journal, Volume: 13Issue:
4,2006Preview|Abstract|HTML|PDF (189 KB)|References|Reprints and
Permissions57
A worldwide analysis of ISO 9000 standard diffusion:
Considerations and future developmentType: Research paperF.
Franceschini,M. Galetto,P. CecconiBenchmarking: An International
Journal, Volume: 13Issue: 4,2006Preview|Abstract|HTML|PDF (229
KB)|References|Reprints and Permissions58
Six Sigma: a vital improvement approach when applied to the
right problems, in the right environmentType: Case studyAndrew
LeeMortimerAssembly Automation, Volume: 26Issue:
1,2006Preview|Abstract|HTML|PDF (495 KB)|Reprints and
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Spectroscopic and Analytical Developments Ltd fingerprints brand
spirits with ultraviolet spectrophotometryType: Technical
paperChristine ConnollySensor Review, Volume: 26Issue:
2,2006Preview|Abstract|HTML|PDF (194 KB)|Reprints and
Permissions60
The Link between Organizational Learning Capability and Quality
Culture for Total Quality Management: A Case Study in Vocational
EducationType: General reviewVictor M.Y. Lam,Gary K.K. Poon,K.S.
ChinAsian Journal on Quality, Volume: 7Issue:
1,2006Preview|Abstract|PDF (181 KB)|Reprints and Permissions61
The Study of Criteria Weight for Taiwan Nationals Quality Award
by Fuzzy Hierarchical AnalysisType: General reviewShaoChang
Li,HsinPin FuAsian Journal on Quality, Volume: 7Issue:
2,2006Preview|Abstract|PDF (269 KB)|Reprints and Permissions62
Timebased analysis of total cost of patient episodes: A case
study of hip replacementType: Case studyAntti Peltokorpi,Jaakko
KujalaInternational Journal of Health Care Quality Assurance,
Volume: 19Issue: 2,2006Preview|Abstract|HTML|PDF (272
KB)|References|Reprints and Permissions63
ISO 9000 and ISO 14000 standards: an international diffusion
modelType: Research paperFrederic Marimon Viadiu,Mart Casadess
Fa,Iaki Heras SaizarbitoriaInternational Journal of Operations
& Production Management, Volume: 26Issue:
2,2006Preview|Abstract|HTML|PDF (356 KB)|References|Reprints and
Permissions64
Ikea: not Sweden's only quality company: How a small insurance
company beat the biggest and best in quality managementType:
General reviewStrategic Direction, Volume: 22Issue:
5,2006Preview|Abstract|HTML|PDF (80 KB)|References|Reprints and
Permissions65
The Effect of Organisational Structure on Quality Management in
Public Hospitals in a Developing Nation: A Comparative Study
Between District, State and National Level Hospitals in
MalaysiaType: General reviewNoor Hazilah Abd. ManafAsian Journal on
Quality, Volume: 7Issue: 1,2006Preview|Abstract|PDF (263
KB)|Reprints and Permissions66
Similarities and differences between TQM, six sigma and
leanType: Research paperRoy Andersson,Henrik Eriksson,Hkan
TorstenssonThe TQM Magazine, Volume: 18Issue:
3,2006Preview|Abstract|HTML|PDF (190 KB)|References|Reprints and
Permissions67
ISO 9001:2000 in small organisations: Lost opportunities,
benefits and influencing factorsType: Research paperBozena
Poksinska,Jrgen A.E. Eklund,Jens Jrn DahlgaardInternational Journal
of Quality & Reliability Management, Volume: 23Issue:
5,2006Preview|Abstract|HTML|PDF (226 KB)|References|Reprints and
Permissions68
Choosing a quality improvement project using the analytic
hierarchy processType: Case studyHenny van de Water,Jan de
VriesInternational Journal of Quality & Reliability Management,
Volume: 23Issue: 4,2006Preview|Abstract|HTML|PDF (235
KB)|References|Reprints and Permissions69
Sustained quality management: how to receive the Swedish quality
award twiceType: Case studyKlara Palmberg,Rickard
GarvareInternational Journal of Quality & Reliability
Management, Volume: 23Issue: 1,2006Preview|Abstract|HTML|PDF (429
KB)|References|Reprints and Permissions70
The role of followup in achieving results from selfassessment
processesType: Research paperMatthew W. Ford,James R.
EvansInternational Journal of Quality & Reliability Management,
Volume: 23Issue: 6,2006Preview|Abstract|HTML|PDF (184
KB)|References|Reprints and Permissions71
Educational development centres: from educational to
organisational development?Type: Case studyAnton Havnes,Bjrn
StensakerQuality Assurance in Education, Volume: 14Issue:
1,2006Preview|Abstract|HTML|PDF (145 KB)|References|Reprints and
Permissions72
The quality of health care and patient satisfaction: An
exploratory investigation of the 5Qs model at some Egyptian and
Jordanian medical clinicsType: Research paperMosad
ZineldinInternational Journal of Health Care Quality Assurance,
Volume: 19Issue: 1,2006Preview|Abstract|HTML|PDF (581
KB)|References|Reprints and Permissions73
The impact of quality management in European companies'
performance: The case of the Spanish companiesType: Research
paperIaki Heras Saizarbitoria,Germn Arana Landn,Mart Casadess
FaEuropean Business Review, Volume: 18Issue:
2,2006Preview|Abstract|HTML|PDF (237 KB)|References|Reprints and
Permissions74
Value relationships and effectiveness pilot study in healthType:
Research paperAnn Esain,Lynn MasseyInternational Journal of
Productivity and Performance Management, Volume: 55Issue:
2,2006Preview|Abstract|HTML|PDF (270 KB)|References|Reprints and
Permissions75
Quality management on information services according to ISO
9000Type: Literature reviewValria Martin Valls,Waldomiro de Castro
Santos VergueiroNew Library World, Volume: 107Issue:
11/12,2006Preview|Abstract|HTML|PDF (140 KB)|References|Reprints
and Permissions76
ISO 10002 Complaints Handling System: a studyType: Case
studySusan Hughes,Stanislav KarapetrovicInternational Journal of
Quality & Reliability Management, Volume: 23Issue:
9,2006Preview|Abstract|HTML|PDF (429 KB)|References|Reprints and
Permissions77
Communicating six sigma's benefits to top managementType:
Research paperJohannes FreieslebenMeasuring Business Excellence,
Volume: 10Issue: 2,2006Preview|Abstract|HTML|PDF (246
KB)|References|Reprints and Permissions