TQM by Kayode O. Asade

A presentation by: Kayode O. Asade

T Q MTOTAL QUALITY MANAGEMENT

What is Total Quality Management?

• Total Quality Management is a management approach that empowers everyone in an organization to deliver high-quality services at the lowest cost.

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Presentation by: Kayode O. Asade

Brief History of TQM

• The exact origin of the term "total quality management" is

uncertain. However, it can be traced to the late 1980s and early

1990s.

• In 1984, the United States Navy, through its civilian researchers,

coined the term “Total Quality Management” in a bid to

improve the US Navy's operational effectiveness.


Why TQM?

• Mistakes can be avoided.

• Defects can be prevented.

• Continuous results can be achieved in all departments.

• Quality can be improved upon.

• Time wasting repetitions can be avoided.

• Customers can be satisfied.


Companies implementing TQM today

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The TQM Objective

Do the right things, right the

first time, every time.

Achieve continuous

improvements with little costs.


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The core Principles of TQM


EmployeeEmpowerment

Customer Focus

Continuous Improvement

Management Commitment

TQM

Management Commitment

1. Direct.

2. Support.

3. Participate.

4. Review.

5. Communicate

6. Recognise.


Employee Empowerment

1. Training.

2. Suggestion Scheme.

3. Excellence Teams.

4. Measurement.

5. Recognition.


Customer focus

• Service relationships with existing clients.

• Create customer driven standards.

• Never compromise quality for quantity.

• The customer is the final judge of quality.


Continuous Improvement

Strategic planning and decision making

Benchmarking

Detailed execution

Attain, maintain and improve standards


Conclusion

An organization is a collection of processes

which involves all aspects of the organization’s

operations from the management to the

employees. In the execution of these

processes a culture and attitude should be

built by all to ensure that everything is being

done right the first time and defects and

wastes are eradicated from operations.


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Any Questions?


TQM by Kayode O. Asade

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